New Caller training quiz on Phonathon calling strategies, best practices, terminology and general Annual Fund knowledge.
True
False
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Rephrase, Reflect, Feel, Felt, Found
Mimic, Rephrase, Reflect, Rephrase and Reflect
Reflect, Mimic, Rephrase and Continue
Rephrase, Feel, Rephrase and Continue
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True
False
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True
False
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True
False
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True
False
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True
False
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In 2 weeks time
By June 30th - end of our fiscal year
Whenever the prospect has the funds
After the prospect receives the card and decides to give.
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Update alumni contact information
Share recent university news
Ask for donations
Conduct a phonathon survey
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Give the phone to the manager to talk to the prospect
Hang up
Be rude back
Listen to prospect and continue with the call according to the script
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Who are you calling and how do you pronounce their name?
When was the last call made and do they have a giving history?
What year did they graduate and what college did they belong to?
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Do you have an email address that you would like to provide?
I see hear that we don't have an email address in our records for you. I can enter one now so that you can stay up to date on current happenings at FAU.
Is your email address still _____________?
Can I get an email address for you really quickly?
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Young Alumni
Foreign Owls
Elderly
Owl Parents
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To move the call into a positive direction
To get to know the prospect
So the prospect can get to know you
So the prospect will be more receptive to making a donation
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True
False
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Can we send you a pledge card?
Would you like to put that on a credit card?
Did you know that you have until June 30th to make your donation?
We accept Visa, Mastercard, Discover and AmEx. Which card will you be using?
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Intro, Rapport, Closing
Intro, Rapport, Case, Ask, Close
Rapport, Closing, Ask
Intro, Ask, Rapport, Closing
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Scholarships
Athletics
Faculty and Staff
Study Abroad programs
Utilities
Campus Maintenance
Residence Life
Intramural Sports
Health Services
Affordable Tuition
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College of Science
College of Engineering and Computer Science
College of Arts and Letters
College of Business
College of Medicine
College of Design and Social Inquiry
College of Nursing
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Visa
MasterCard
Discover
American Express
International Business Check Card
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2
4
3
Until the prospect says no
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True
False
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Talking loudly
Have a shoulder to lean on
Effective listening
Being funny
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1
2
3
4
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Drop levels
Ask twice
Be pushy about it
Modify the levels
Ask 4 times
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Learn, assume, share, care
Love, all, skin, cells
Lilo, aladin, shrek, cinderella
Listen, acknowledge, continue, support
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True
False
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$200
$1000
$100
$5
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$300 > $150 > $75
$300 > $150 > $75 > Class Gift
$240 > $120 > $60
$100 > $55 > $35 > Class Gift
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