Phonathon Training Quiz - The Call

15 Questions | Total Attempts: 38

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Training Quizzes & Trivia

Quiz to take after training by all callers for call quality and consistency.


Questions and Answers
  • 1. 
    What is the first thing you do before making a call?
    • A. 

      Review the prospect's information and script

    • B. 

      Ask how to pronounce the last name

    • C. 

      Hit the dial button and wait for the call to connect

    • D. 

      Grab some candy

  • 2. 
    If you call a prospect and reach a person who doesn't know the prospect or the new number/address you should mark the record as...
    • A. 

      No answer

    • B. 

      Do not call

    • C. 

      Remove from list

    • D. 

      Whereabouts unknown

  • 3. 
    If an alum says, "I don't know if I can give this year", and will not agree to an amount after the complete Ask Ladder how would you code the call?
    • A. 

      Unspecified pledge

    • B. 

      No pledge

    • C. 

      Call back

    • D. 

      Pledge specified

  • 4. 
    If a non-alum spouse tells you that the prospect will be on a business trip until July how would you code this card?
    • A. 

      Call back

    • B. 

      Disconnected

    • C. 

      Deceased

    • D. 

      Out of country

  • 5. 
    What is the first thing you ask when a prospect agrees to an ask amount?
    • A. 

      "Can we send you a pledge card?"

    • B. 

      "Would you like to put that on a credit card?"

    • C. 

      "Who was your favorite professor?"

    • D. 

      "Did you know that you have until June 30 to make a donation?"

  • 6. 
    Writing a P.S. on emails to alumni and parents is up to the caller's best judgement.
    • A. 

      True

    • B. 

      False

  • 7. 
    If you are calling an alumni couple (i.e. both records have a class year) and a female voice answers you should ask for...
    • A. 

      The husband

    • B. 

      The wife

  • 8. 
    What is the rapport?
    • A. 

      When you tell the alum/parent your life history

    • B. 

      Ask questions about the alumni/parent and update him/her on College news

    • C. 

      Talk about the weather and how much rain/snow Ripon has seen this year

    • D. 

      A sing-a-long

  • 9. 
    What is the correct order for every Phonathon call?
    • A. 

      Ask, intro, rapport, closing

    • B. 

      Intro, ask, rapport, closing

    • C. 

      Rapport, closing, ask, intro

    • D. 

      Intro, rapport, ask, closing

  • 10. 
    Which credit cards does Ripon College accept?
    • A. 

      Visa

    • B. 

      MasterCard

    • C. 

      American Express

    • D. 

      Discover

    • E. 

      All of the above

  • 11. 
    When talking with parents you should ask about...
    • A. 

      The weather

    • B. 

      Their child(ren)

    • C. 

      Why they love Ripon

    • D. 

      Where they went to college

  • 12. 
    How many asks should you make before asking, "is there any amount you are comfortable giving?"
    • A. 

      0

    • B. 

      1

    • C. 

      2

    • D. 

      3

  • 13. 
    By what date do we need donations to the Annual Fund, in order to include them for the current fiscal year (2012-2013)?
    • A. 

      December 31, 2013

    • B. 

      June 30, 2013

    • C. 

      May 31, 2013

    • D. 

      September 30, 2013

  • 14. 
    When calling alumni, when do you ask for a Mr. or Mrs. or Ms.?
    • A. 

      2012 and before

    • B. 

      1999 and before

    • C. 

      1965 and before

    • D. 

      1984 and before

  • 15. 
    Please select the categories that receive support from the Annual Fund:
    • A. 

      Scholarships

    • B. 

      Athletics

    • C. 

      Faculty and Staff

    • D. 

      Study Abroad programs

    • E. 

      Utilities

    • F. 

      Campus Maintenance

    • G. 

      Residence Life

    • H. 

      Intramurals

    • I. 

      Health Services

    • J. 

      Affordable Tuition

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