Phonathon Training Quiz - The Call
(27).webp "Phonathon Training Quiz - The Call - Quiz")
Quiz to take after training by all callers for call quality and consistency.
Questions and Answers
- 1.
What is the first thing you do before making a call?
- A.
Review the prospect's information and script
- B.
Ask how to pronounce the last name
- C.
Hit the dial button and wait for the call to connect
- D.
Grab some candy
Correct Answer
A. Review the prospect's information and scriptExplanation
Before making a call, it is important to review the prospect's information and script. This allows the caller to be prepared and have a clear understanding of who they are calling and what they need to discuss. By reviewing the prospect's information and script, the caller can ensure that they have all the necessary details and can effectively communicate their message. This preparation increases the chances of a successful and productive call.Rate this question:
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- 2.
If you call a prospect and reach a person who doesn't know the prospect or the new number/address you should mark the record as...
- A.
No answer
- B.
Do not call
- C.
Remove from list
- D.
Whereabouts unknown
Correct Answer
D. Whereabouts unknownExplanation
If you call a prospect and reach a person who doesn't know the prospect or the new number/address, it indicates that the prospect's whereabouts are unknown. This means that the prospect's current location or contact information is not known or available. Therefore, marking the record as "Whereabouts unknown" is the appropriate action to take in this situation.Rate this question:
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- 3.
If an alum says, "I don't know if I can give this year", and will not agree to an amount after the complete Ask Ladder how would you code the call?
- A.
Unspecified pledge
- B.
No pledge
- C.
Call back
- D.
Pledge specified
Correct Answer
B. No pledgeExplanation
If the alum says that they are unsure if they can give this year and they do not agree to an amount after the complete Ask Ladder, it indicates that they are not making a commitment to donate any specific amount. Therefore, the appropriate coding for this call would be "No pledge".Rate this question:
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- 4.
If a non-alum spouse tells you that the prospect will be on a business trip until July how would you code this card?
- A.
Call back
- B.
Disconnected
- C.
Deceased
- D.
Out of country
Correct Answer
D. Out of countryExplanation
The correct answer is "Out of country". This is because the prospect is mentioned to be on a business trip until July, indicating that they are currently outside of the country for work purposes.Rate this question:
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- 5.
What is the first thing you ask when a prospect agrees to an ask amount?
- A.
"Can we send you a pledge card?"
- B.
"Would you like to put that on a credit card?"
- C.
"Who was your favorite professor?"
- D.
"Did you know that you have until June 30 to make a donation?"
Correct Answer
B. "Would you like to put that on a credit card?"Explanation
The correct answer is "Would you like to put that on a credit card?" This is the first thing you ask when a prospect agrees to an ask amount because it suggests a convenient and immediate way for the prospect to make the donation. By asking if they would like to put it on a credit card, it implies that they can make the donation right away without any hassle or delay.Rate this question:
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- 6.
Writing a P.S. on emails to alumni and parents is up to the caller's best judgement.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement implies that the decision to write a P.S. on emails to alumni and parents is subjective and left to the caller's discretion. However, the correct answer is False because the statement does not provide any information about whether it is true or false.Rate this question:
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- 7.
If you are calling an alumni couple (i.e. both records have a class year) and a female voice answers you should ask for...
- A.
The husband
- B.
The wife
Correct Answer
B. The wifeExplanation
If a female voice answers the call, it is logical to ask for the wife since the question states that the alumni couple consists of both a husband and a wife. Therefore, it is reasonable to assume that the wife is more likely to be the person who answered the phone.Rate this question:
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- 8.
What is the rapport?
- A.
When you tell the alum/parent your life history
- B.
Ask questions about the alumni/parent and update him/her on College news
- C.
Talk about the weather and how much rain/snow Ripon has seen this year
- D.
A sing-a-long
Correct Answer
B. Ask questions about the alumni/parent and update him/her on College newsExplanation
The correct answer is to ask questions about the alumni/parent and update him/her on College news. This option shows an active interest in the other person's life and keeps them informed about relevant information regarding the College. It fosters a connection and engagement with the alumni/parent, which is essential for building rapport.Rate this question:
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- 9.
What is the correct order for every Phonathon call?
- A.
Ask, intro, rapport, closing
- B.
Intro, ask, rapport, closing
- C.
Rapport, closing, ask, intro
- D.
Intro, rapport, ask, closing
Correct Answer
B. Intro, ask, rapport, closingExplanation
The correct order for every Phonathon call is to start with an introduction to establish who is calling and the purpose of the call. Following the introduction, the caller should proceed to ask for the desired action or support from the recipient. Building rapport comes next, where the caller engages in conversation and establishes a connection with the recipient. Finally, the call should be concluded with a closing statement or summary of the conversation. This order ensures a structured and effective approach to Phonathon calls.Rate this question:
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- 10.
Which credit cards does Ripon College accept?
- A.
Visa
- B.
MasterCard
- C.
American Express
- D.
Discover
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
Ripon College accepts all major credit cards, including Visa, MasterCard, American Express, and Discover. This means that customers can use any of these cards to make payments at the college.Rate this question:
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- 11.
When talking with parents you should ask about...
- A.
The weather
- B.
Their child(ren)
- C.
Why they love Ripon
- D.
Where they went to college
Correct Answer
B. Their child(ren)Explanation
When talking with parents, it is important to ask about their child(ren) because it shows genuine interest and concern for their family. Asking about their child(ren) allows parents to share information, experiences, and updates about their children's well-being, achievements, and challenges. It also helps in building a positive rapport and establishing a connection with the parents, as they are likely to be proud and excited to talk about their child(ren). This can lead to a deeper understanding of the child's background, interests, and needs, which can be beneficial for effective communication and collaboration between parents and educators.Rate this question:
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- 12.
How many asks should you make before asking, "is there any amount you are comfortable giving?"
- A.
0
- B.
1
- C.
2
- D.
3
Correct Answer
D. 3Explanation
Asking "is there any amount you are comfortable giving?" can be a sensitive question, especially when discussing financial matters. It is important to establish a level of trust and comfort before directly asking this question. By making at least three asks before posing this question, you can build a rapport with the person and create a more open and understanding environment for discussing their comfort level in giving.Rate this question:
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- 13.
By what date do we need donations to the Annual Fund, in order to include them for the current fiscal year (2012-2013)?
- A.
December 31, 2013
- B.
June 30, 2013
- C.
May 31, 2013
- D.
September 30, 2013
Correct Answer
B. June 30, 2013Explanation
Donations to the Annual Fund need to be made by June 30, 2013, in order to include them for the current fiscal year (2012-2013). This means that any donations made after this date will not be counted towards the fundraising efforts for that particular fiscal year.Rate this question:
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- 14.
When calling alumni, when do you ask for a Mr. or Mrs. or Ms.?
- A.
2012 and before
- B.
1999 and before
- C.
1965 and before
- D.
1984 and before
Correct Answer
C. 1965 and beforeExplanation
In the past, it was common practice to address individuals using titles such as Mr., Mrs., or Ms. However, societal norms have evolved over time, and it is now more appropriate to use a person's preferred name or gender-neutral terms. Therefore, asking for a Mr. or Mrs. or Ms. would be suitable for individuals who graduated before 1965, as this was the standard practice during that time.Rate this question:
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- 15.
Please select the categories that receive support from the Annual Fund:
- A.
Scholarships
- B.
Athletics
- C.
Faculty and Staff
- D.
Study Abroad programs
- E.
Utilities
- F.
Campus Maintenance
- G.
Residence Life
- H.
Intramurals
- I.
Health Services
- J.
Affordable Tuition
Correct Answer(s)
A. Scholarships
B. Athletics
C. Faculty and Staff
D. Study Abroad programs
E. Utilities
F. Campus Maintenance
G. Residence Life
H. Intramurals
I. Health Services
J. Affordable TuitionExplanation
The Annual Fund supports various categories such as Scholarships, Athletics, Faculty and Staff, Study Abroad programs, Utilities, Campus Maintenance, Residence Life, Intramurals, Health Services, and Affordable Tuition. This means that the funds raised through the Annual Fund are used to provide financial aid to students through scholarships, support athletic programs, contribute to the development and well-being of faculty and staff, facilitate study abroad opportunities, maintain campus facilities and utilities, enhance the residential life experience, promote intramural activities, provide health services to students, and ensure affordable tuition for students.Rate this question:
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Jun 14, 2023Quiz Edited by
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Dec 03, 2012Quiz Created by
Ericripon06
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