Phonathon Training Quiz - The Call

Before making a call, it is important to review the prospect's information and script. This allows the caller to be prepared and have a clear understanding of who they are calling and what they need to discuss. By reviewing the prospect's information and script, the caller can ensure that they have all the necessary details and can effectively communicate their message. This preparation increases the chances of a successful and productive call.

Ripon College accepts all major credit cards, including Visa, MasterCard, American Express, and Discover. This means that customers can use any of these cards to make payments at the college.

If a female voice answers the call, it is logical to ask for the wife since the question states that the alumni couple consists of both a husband and a wife. Therefore, it is reasonable to assume that the wife is more likely to be the person who answered the phone.

The correct answer is to ask questions about the alumni/parent and update him/her on College news. This option shows an active interest in the other person's life and keeps them informed about relevant information regarding the College. It fosters a connection and engagement with the alumni/parent, which is essential for building rapport.

The correct answer is "Would you like to put that on a credit card?" This is the first thing you ask when a prospect agrees to an ask amount because it suggests a convenient and immediate way for the prospect to make the donation. By asking if they would like to put it on a credit card, it implies that they can make the donation right away without any hassle or delay.

If you call a prospect and reach a person who doesn't know the prospect or the new number/address, it indicates that the prospect's whereabouts are unknown. This means that the prospect's current location or contact information is not known or available. Therefore, marking the record as "Whereabouts unknown" is the appropriate action to take in this situation.

Asking "is there any amount you are comfortable giving?" can be a sensitive question, especially when discussing financial matters. It is important to establish a level of trust and comfort before directly asking this question. By making at least three asks before posing this question, you can build a rapport with the person and create a more open and understanding environment for discussing their comfort level in giving.

When talking with parents, it is important to ask about their child(ren) because it shows genuine interest and concern for their family. Asking about their child(ren) allows parents to share information, experiences, and updates about their children's well-being, achievements, and challenges. It also helps in building a positive rapport and establishing a connection with the parents, as they are likely to be proud and excited to talk about their child(ren). This can lead to a deeper understanding of the child's background, interests, and needs, which can be beneficial for effective communication and collaboration between parents and educators.

Donations to the Annual Fund need to be made by June 30, 2013, in order to include them for the current fiscal year (2012-2013). This means that any donations made after this date will not be counted towards the fundraising efforts for that particular fiscal year.

The statement implies that the decision to write a P.S. on emails to alumni and parents is subjective and left to the caller's discretion. However, the correct answer is False because the statement does not provide any information about whether it is true or false.

If the alum says that they are unsure if they can give this year and they do not agree to an amount after the complete Ask Ladder, it indicates that they are not making a commitment to donate any specific amount. Therefore, the appropriate coding for this call would be "No pledge".

In the past, it was common practice to address individuals using titles such as Mr., Mrs., or Ms. However, societal norms have evolved over time, and it is now more appropriate to use a person's preferred name or gender-neutral terms. Therefore, asking for a Mr. or Mrs. or Ms. would be suitable for individuals who graduated before 1965, as this was the standard practice during that time.

The Annual Fund supports various categories such as Scholarships, Athletics, Faculty and Staff, Study Abroad programs, Utilities, Campus Maintenance, Residence Life, Intramurals, Health Services, and Affordable Tuition. This means that the funds raised through the Annual Fund are used to provide financial aid to students through scholarships, support athletic programs, contribute to the development and well-being of faculty and staff, facilitate study abroad opportunities, maintain campus facilities and utilities, enhance the residential life experience, promote intramural activities, provide health services to students, and ensure affordable tuition for students.

The correct answer is "Out of country". This is because the prospect is mentioned to be on a business trip until July, indicating that they are currently outside of the country for work purposes.

The correct order for every Phonathon call is to start with an introduction to establish who is calling and the purpose of the call. Following the introduction, the caller should proceed to ask for the desired action or support from the recipient. Building rapport comes next, where the caller engages in conversation and establishes a connection with the recipient. Finally, the call should be concluded with a closing statement or summary of the conversation. This order ensures a structured and effective approach to Phonathon calls.