Phonathon Training Quiz - The Call
Quiz to take after training by all callers for call quality and consistency.
- 1.What is the first thing you do before making a call?
- A.
Review the prospect's information and script
- B.
Ask how to pronounce the last name
- C.
Hit the dial button and wait for the call to connect
- D.
Grab some candy
- 2.If you call a prospect and reach a person who doesn't know the prospect or the new number/address you should mark the record as...
- A.
No answer
- B.
Do not call
- C.
Remove from list
- D.
Whereabouts unknown
- 3.If an alum says, "I don't know if I can give this year", and will not agree to an amount after the complete Ask Ladder how would you code the call?
- A.
Unspecified pledge
- B.
No pledge
- C.
Call back
- D.
Pledge specified
- 4.If a non-alum spouse tells you that the prospect will be on a business trip until July how would you code this card?
- A.
Call back
- B.
Disconnected
- C.
Deceased
- D.
Out of country
- 5.What is the first thing you ask when a prospect agrees to an ask amount?
- A.
"Can we send you a pledge card?"
- B.
"Would you like to put that on a credit card?"
- C.
"Who was your favorite professor?"
- D.
"Did you know that you have until June 30 to make a donation?"
- 6.Writing a P.S. on emails to alumni and parents is up to the caller's best judgement.
- A.
True
- B.
False
- 7.If you are calling an alumni couple (i.e. both records have a class year) and a female voice answers you should ask for...
- A.
The husband
- B.
The wife
- 8.What is the rapport?
- A.
When you tell the alum/parent your life history
- B.
Ask questions about the alumni/parent and update him/her on College news
- C.
Talk about the weather and how much rain/snow Ripon has seen this year
- D.
A sing-a-long
- 9.What is the correct order for every Phonathon call?
- A.
Ask, intro, rapport, closing
- B.
Intro, ask, rapport, closing
- C.
Rapport, closing, ask, intro
- D.
Intro, rapport, ask, closing
- 10.Which credit cards does Ripon College accept?
- A.
Visa
- B.
MasterCard
- C.
American Express
- D.
Discover
- E.
All of the above
- 11.When talking with parents you should ask about...
- A.
The weather
- B.
Their child(ren)
- C.
Why they love Ripon
- D.
Where they went to college
- 12.How many asks should you make before asking, "is there any amount you are comfortable giving?"
- A.
0
- B.
1
- C.
2
- D.
3
- 13.By what date do we need donations to the Annual Fund, in order to include them for the current fiscal year (2012-2013)?
- A.
December 31, 2013
- B.
June 30, 2013
- C.
May 31, 2013
- D.
September 30, 2013
- 14.When calling alumni, when do you ask for a Mr. or Mrs. or Ms.?
- A.
2012 and before
- B.
1999 and before
- C.
1965 and before
- D.
1984 and before
- 15.Please select the categories that receive support from the Annual Fund:
- A.
Scholarships
- B.
Athletics
- C.
Faculty and Staff
- D.
Study Abroad programs
- E.
Utilities
- F.
Campus Maintenance
- G.
Residence Life
- H.
Intramurals
- I.
Health Services
- J.
Affordable Tuition
Questions: 35 | Attempts: 13753 | Last updated: May 1, 2018
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