Phonathon Training Quiz - The Call

2.

Which credit cards does Ripon College accept?

Visa
MasterCard
American Express
Discover
All of the above

Correct Answer

A. All of the above

Explanation

Ripon College accepts all major credit cards, including Visa, MasterCard, American Express, and Discover. This means that customers can use any of these cards to make payments at the college.

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3.

What is the first thing you ask when a prospect agrees to an ask amount?

"Can we send you a pledge card?"
"Would you like to put that on a credit card?"
"Who was your favorite professor?"
"Did you know that you have until June 30 to make a donation?"

Correct Answer

A. "Would you like to put that on a credit card?"

Explanation

The correct answer is "Would you like to put that on a credit card?" This is the first thing you ask when a prospect agrees to an ask amount because it suggests a convenient and immediate way for the prospect to make the donation. By asking if they would like to put it on a credit card, it implies that they can make the donation right away without any hassle or delay.

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4.

If you are calling an alumni couple (i.e. both records have a class year) and a female voice answers you should ask for...

The husband
The wife

Correct Answer

A. The wife

Explanation

If a female voice answers the call, it is logical to ask for the wife since the question states that the alumni couple consists of both a husband and a wife. Therefore, it is reasonable to assume that the wife is more likely to be the person who answered the phone.

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5.

What is the rapport?

When you tell the alum/parent your life history
Ask questions about the alumni/parent and update him/her on College news
Talk about the weather and how much rain/snow Ripon has seen this year
A sing-a-long

Correct Answer

A. Ask questions about the alumni/parent and update him/her on College news

Explanation

The correct answer is to ask questions about the alumni/parent and update him/her on College news. This option shows an active interest in the other person's life and keeps them informed about relevant information regarding the College. It fosters a connection and engagement with the alumni/parent, which is essential for building rapport.

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6.

If you call a prospect and reach a person who doesn't know the prospect or the new number/address you should mark the record as...

No answer
Do not call
Remove from list
Whereabouts unknown

Correct Answer

A. Whereabouts unknown

Explanation

If you call a prospect and reach a person who doesn't know the prospect or the new number/address, it indicates that the prospect's whereabouts are unknown. This means that the prospect's current location or contact information is not known or available. Therefore, marking the record as "Whereabouts unknown" is the appropriate action to take in this situation.

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7.

How many asks should you make before asking, "is there any amount you are comfortable giving?"

0
1
2
3

Correct Answer

A. 3

Explanation

Asking "is there any amount you are comfortable giving?" can be a sensitive question, especially when discussing financial matters. It is important to establish a level of trust and comfort before directly asking this question. By making at least three asks before posing this question, you can build a rapport with the person and create a more open and understanding environment for discussing their comfort level in giving.

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8.

When talking with parents you should ask about...

The weather
Their child(ren)
Why they love Ripon
Where they went to college

Correct Answer

A. Their child(ren)

Explanation

When talking with parents, it is important to ask about their child(ren) because it shows genuine interest and concern for their family. Asking about their child(ren) allows parents to share information, experiences, and updates about their children's well-being, achievements, and challenges. It also helps in building a positive rapport and establishing a connection with the parents, as they are likely to be proud and excited to talk about their child(ren). This can lead to a deeper understanding of the child's background, interests, and needs, which can be beneficial for effective communication and collaboration between parents and educators.

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9.

By what date do we need donations to the Annual Fund, in order to include them for the current fiscal year (2012-2013)?

December 31, 2013
June 30, 2013
May 31, 2013
September 30, 2013

Correct Answer

A. June 30, 2013

Explanation

Donations to the Annual Fund need to be made by June 30, 2013, in order to include them for the current fiscal year (2012-2013). This means that any donations made after this date will not be counted towards the fundraising efforts for that particular fiscal year.

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10.

Writing a P.S. on emails to alumni and parents is up to the caller's best judgement.

True
False

Correct Answer

A. False

Explanation

The statement implies that the decision to write a P.S. on emails to alumni and parents is subjective and left to the caller's discretion. However, the correct answer is False because the statement does not provide any information about whether it is true or false.

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11.

If an alum says, "I don't know if I can give this year", and will not agree to an amount after the complete Ask Ladder how would you code the call?

Unspecified pledge
No pledge
Call back
Pledge specified

Correct Answer

A. No pledge

Explanation

If the alum says that they are unsure if they can give this year and they do not agree to an amount after the complete Ask Ladder, it indicates that they are not making a commitment to donate any specific amount. Therefore, the appropriate coding for this call would be "No pledge".

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12.

When calling alumni, when do you ask for a Mr. or Mrs. or Ms.?

2012 and before
1999 and before
1965 and before
1984 and before

Correct Answer

A. 1965 and before

Explanation

In the past, it was common practice to address individuals using titles such as Mr., Mrs., or Ms. However, societal norms have evolved over time, and it is now more appropriate to use a person's preferred name or gender-neutral terms. Therefore, asking for a Mr. or Mrs. or Ms. would be suitable for individuals who graduated before 1965, as this was the standard practice during that time.

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13.

Please select the categories that receive support from the Annual Fund:

Scholarships
Athletics
Faculty and Staff
Study Abroad programs
Utilities
Campus Maintenance
Residence Life
Intramurals
Health Services
Affordable Tuition

Correct Answer(s)

A. Scholarships
A. Athletics
A. Faculty and Staff
A. Study Abroad programs
A. Utilities
A. Campus Maintenance
A. Residence Life
A. Intramurals
A. Health Services
A. Affordable Tuition

Explanation

The Annual Fund supports various categories such as Scholarships, Athletics, Faculty and Staff, Study Abroad programs, Utilities, Campus Maintenance, Residence Life, Intramurals, Health Services, and Affordable Tuition. This means that the funds raised through the Annual Fund are used to provide financial aid to students through scholarships, support athletic programs, contribute to the development and well-being of faculty and staff, facilitate study abroad opportunities, maintain campus facilities and utilities, enhance the residential life experience, promote intramural activities, provide health services to students, and ensure affordable tuition for students.

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14.

If a non-alum spouse tells you that the prospect will be on a business trip until July how would you code this card?

Call back
Disconnected
Deceased
Out of country

Correct Answer

A. Out of country

Explanation

The correct answer is "Out of country". This is because the prospect is mentioned to be on a business trip until July, indicating that they are currently outside of the country for work purposes.

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15.

What is the correct order for every Phonathon call?

Ask, intro, rapport, closing
Intro, ask, rapport, closing
Rapport, closing, ask, intro
Intro, rapport, ask, closing

Correct Answer

A. Intro, ask, rapport, closing

Explanation

The correct order for every Phonathon call is to start with an introduction to establish who is calling and the purpose of the call. Following the introduction, the caller should proceed to ask for the desired action or support from the recipient. Building rapport comes next, where the caller engages in conversation and establishes a connection with the recipient. Finally, the call should be concluded with a closing statement or summary of the conversation. This order ensures a structured and effective approach to Phonathon calls.

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Phonathon Training Quiz - The Call

What is the first thing you do before making a call?

Quiz Preview

Which credit cards does Ripon College accept?

What is the first thing you ask when a prospect agrees to an ask amount?

If you are calling an alumni couple (i.e. both records have a class year) and a female voice answers you should ask for...

What is the rapport?

If you call a prospect and reach a person who doesn't know the prospect or the new number/address you should mark the record as...

How many asks should you make before asking, "is there any amount you are comfortable giving?"

When talking with parents you should ask about...

By what date do we need donations to the Annual Fund, in order to include them for the current fiscal year (2012-2013)?

Writing a P.S. on emails to alumni and parents is up to the caller's best judgement.

If an alum says, "I don't know if I can give this year", and will not agree to an amount after the complete Ask Ladder how would you code the call?

When calling alumni, when do you ask for a Mr. or Mrs. or Ms.?

Please select the categories that receive support from the Annual Fund:

If a non-alum spouse tells you that the prospect will be on a business trip until July how would you code this card?

What is the correct order for every Phonathon call?