Quality Assurance - Quiz 1
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Dear Colleague,Welcome to the 'GCS Quality Assurance Quiz'! There are 10 multiple choice questions and it is a mandatory requirement to answer all the 10 questions to complete the quiz. Minimum passing score is 80%. Time to complete the quiz is 30 minutes. Wishing you the best of luck!Thank you,Group Customer Service.
- 1.Identify one of the key tasks that has to be completed as a part of QMS Plan ?
- A.
Evaluate Information to Determine Compliance with Standards
- B.
Administration and Management
- C.
Management Review
- D.
Customer and Personal Service
- E.
Fiscal Budgets
- 2.What is the retention period for storing all original Internal Audit documentation?
- A.
12 Months
- B.
5 years
- C.
3 Years
- D.
5 Years
- E.
6 Months
- 3.One of the factors measured through Your View Programme is:?
- A.
Knowledge and courtesy of employees
- B.
Database Fields
- C.
Analysis of data and information
- D.
Email Notifications
- E.
Variation Requests
- 4.Who provides personalized focus to support functions Divisional Heads to increase Your View submissions ?
- A.
Champions
- B.
Internal Customers
- C.
Service Partner
- D.
External Customers
- E.
Alshaya reception
- 5.Feedback on GCS Activities Report to be maintained on ?
- A.
Feedback Folder
- B.
Suggestion file
- C.
Feedback Tracker
- D.
Comment Template
- E.
Remark Tool
- 6.What can be used to track unethical practices and incidents of Alshaya Social Media ?
- A.
Monitoring Data
- B.
Satisfaction Survey
- C.
Service Clinic
- D.
Custom Report
- E.
Quality Management System
- 7.What is the frequency of ISO internal audit ?
- A.
Yearly
- B.
Weekly
- C.
Monthly
- D.
Bi-weekly
- E.
Semiannually
- 8.What is the SLA for submitting High Priority CAPA ?
- A.
3 working days
- B.
5 days
- C.
5 Working days
- D.
3 days
- E.
1 Working day
- 9.Who can review/revise the SHOPPIE & Zone Targets with valid justification?
- A.
MC Manager
- B.
Contact Centre Manager
- C.
QA Manager
- D.
Regional Manager
- E.
CE Manager
- 10.Field Support personnel utilizes GCS Activities report in order to:
- A.
View overall performance of service (SHOPPIE and VOC)
- B.
Analyze and view the status of the SHOPPIE Actual vs. the quarterly plan
- C.
Check status of the Stores in their respective zones
- D.
View status of VOC responses and scores
- E.
Service Target Setting
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