Dear Colleague,
Welcome to the 'GCS Quality Assurance Quiz'! There are 10 multiple choice questions and it is a mandatory requirement to answer all the 10 questions to complete the quiz. Minimum passing score is 80%. Time to complete the quiz is 30 minutes. Wishing you the best of luck!
Thank you,
Group Customer Service.
12 Months
5 years
3 Years
5 Years
6 Months
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3 working days
5 days
5 Working days
3 days
1 Working day
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Champions
Internal Customers
Service Partner
External Customers
Alshaya reception
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Yearly
Weekly
Monthly
Bi-weekly
Semiannually
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Knowledge and courtesy of employees
Database Fields
Analysis of data and information
Email Notifications
Variation Requests
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Evaluate Information to Determine Compliance with Standards
Administration and Management
Management Review
Customer and Personal Service
Fiscal Budgets
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Monitoring Data
Satisfaction Survey
Service Clinic
Custom Report
Quality Management System
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MC Manager
Contact Centre Manager
QA Manager
Regional Manager
CE Manager
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View overall performance of service (SHOPPIE and VOC)
Analyze and view the status of the SHOPPIE Actual vs. the quarterly plan
Check status of the Stores in their respective zones
View status of VOC responses and scores
Service Target Setting
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Quiz Review Timeline (Updated): Mar 21, 2023 +
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