Quality Assurance - Quiz 1

10 Questions | By ChadiS | Last updated: Mar 21, 2022 | Total Attempts: 2998

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Dear Colleague, Welcome to the 'GCS Quality Assurance Quiz'! There are 10 multiple choice questions and it is a mandatory requirement to answer all the 10 questions to complete the quiz. Minimum passing score is 80%. Time to complete the quiz is 30 minutes. Wishing you the best of luck! Thank you, Group Customer Service.

Questions and Answers

1.

Identify one of the key tasks that has to be completed as a part of QMS Plan ?
- A.
  
  Evaluate Information to Determine Compliance with Standards
- B.
  
  Administration and Management
- C.
  
  Management Review
- D.
  
  Customer and Personal Service
- E.
  
  Fiscal Budgets
2.

What is the retention period for storing all original Internal Audit documentation?
- A.
  
  12 Months
- B.
  
  5 years
- C.
  
  3 Years
- D.
  
  5 Years
- E.
  
  6 Months
3.

One of the factors measured through Your View Programme is:?
- A.
  
  Knowledge and courtesy of employees
- B.
  
  Database Fields
- C.
  
  Analysis of data and information
- D.
  
  Email Notifications
- E.
  
  Variation Requests
4.

Who provides personalized focus to support functions Divisional Heads to increase Your View submissions ?
- A.
  
  Champions
- B.
  
  Internal Customers
- C.
  
  Service Partner
- D.
  
  External Customers
- E.
  
  Alshaya reception
5.

Feedback on GCS Activities Report to be maintained on ?
- A.
  
  Feedback Folder
- B.
  
  Suggestion file
- C.
  
  Feedback Tracker
- D.
  
  Comment Template
- E.
  
  Remark Tool
6.

What can be used to track unethical practices and incidents of Alshaya Social Media ?
- A.
  
  Monitoring Data
- B.
  
  Satisfaction Survey
- C.
  
  Service Clinic
- D.
  
  Custom Report
- E.
  
  Quality Management System
7.

What is the frequency of ISO internal audit ?
- A.
  
  Yearly
- B.
  
  Weekly
- C.
  
  Monthly
- D.
  
  Bi-weekly
- E.
  
  Semiannually
8.

What is the SLA for submitting High Priority CAPA ?
- A.
  
  3 working days
- B.
  
  5 days
- C.
  
  5 Working days
- D.
  
  3 days
- E.
  
  1 Working day
9.

Who can review/revise the SHOPPIE & Zone Targets with valid justification?
- A.
  
  MC Manager
- B.
  
  Contact Centre Manager
- C.
  
  QA Manager
- D.
  
  Regional Manager
- E.
  
  CE Manager
10.

Field Support personnel utilizes GCS Activities report in order to:
- A.
  
  View overall performance of service (SHOPPIE and VOC)
- B.
  
  Analyze and view the status of the SHOPPIE Actual vs. the quarterly plan
- C.
  
  Check status of the Stores in their respective zones
- D.
  
  View status of VOC responses and scores
- E.
  
  Service Target Setting