Quality Assurance - Quiz 1

10 Questions | Total Attempts: 311

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Quality Assurance - Quiz 1

Dear Colleague,Welcome to the 'GCS Quality Assurance Quiz'! There are 10 multiple choice questions and it is a mandatory requirement to answer all the 10 questions to complete the quiz. Minimum passing score is 80%. Time to complete the quiz is 30 minutes. Wishing you the best of luck!Thank you,Group Customer Service.


Questions and Answers
  • 1. 
    Identify one of the key tasks that has to be completed as a part of QMS Plan ?
    • A. 

      Evaluate Information to Determine Compliance with Standards

    • B. 

      Administration and Management

    • C. 

      Management Review

    • D. 

      Customer and Personal Service

    • E. 

      Fiscal Budgets

  • 2. 
    What is the retention period for storing all original Internal Audit documentation?
    • A. 

      12 Months

    • B. 

      5 years

    • C. 

      3 Years

    • D. 

      5 Years

    • E. 

      6 Months

  • 3. 
    One of the factors measured through Your View Programme is:?
    • A. 

      Knowledge and courtesy of employees

    • B. 

      Database Fields

    • C. 

      Analysis of data and information

    • D. 

      Email Notifications

    • E. 

      Variation Requests

  • 4. 
    Who provides personalized focus to support functions Divisional Heads to increase Your View submissions ?
    • A. 

      Champions

    • B. 

      Internal Customers

    • C. 

      Service Partner

    • D. 

      External Customers

    • E. 

      Alshaya reception

  • 5. 
    Feedback on GCS Activities Report to be maintained on ?
    • A. 

      Feedback Folder

    • B. 

      Suggestion file

    • C. 

      Feedback Tracker

    • D. 

      Comment Template

    • E. 

      Remark Tool

  • 6. 
    What can be used  to track unethical practices and incidents of Alshaya Social Media ? 
    • A. 

      Monitoring Data

    • B. 

      Satisfaction Survey

    • C. 

      Service Clinic

    • D. 

      Custom Report

    • E. 

      Quality Management System

  • 7. 
    What is the frequency of ISO internal audit ?
    • A. 

      Yearly

    • B. 

      Weekly

    • C. 

      Monthly

    • D. 

      Bi-weekly

    • E. 

      Semiannually

  • 8. 
    What is the SLA for submitting High Priority CAPA ?
    • A. 

      3 working days

    • B. 

      5 days

    • C. 

      5 Working days

    • D. 

      3 days

    • E. 

      1 Working day

  • 9. 
    Who can review/revise the SHOPPIE & Zone Targets with valid justification?
    • A. 

      MC Manager

    • B. 

      Contact Centre Manager

    • C. 

      QA Manager

    • D. 

      Regional Manager

    • E. 

      CE Manager

  • 10. 
    Field Support personnel utilizes GCS Activities report in order to:
    • A. 

      View overall performance of service (SHOPPIE and VOC)

    • B. 

      Analyze and view the status of the SHOPPIE Actual vs. the quarterly plan

    • C. 

      Check status of the Stores in their respective zones

    • D. 

      View status of VOC responses and scores

    • E. 

      Service Target Setting