CSQA Prep - Chapter 4 - Quality Assurance
Quiz on topics covered in the CSQA Chapter 4 on Quality Assurance.
- 1.The four variables of the project are: (select all that apply) (4-2)
- A.
Scope
- B.
Schedule
- C.
Cost
- D.
Resources
- E.
Quality
- 2.The key concept to establishing a quality function is establishing the need for _______. (4-2)
- 3.The ultimate responsibility for quality rests with _______ ___________. (4-2)
- 4.The Organizational Readiness Matrix represents: (4-2)
- A.
How ready the organization and people are
- B.
How ready the organization is and how good a sales job the quality organization can do
- C.
How ready are the people and their skills
- 5.Three Phases of Quality Function Maturation The maturation of the quality management system can be divided into three phases: (choose all that apply) (4-5)
- A.
Mature
- B.
Initial
- C.
Intermediate
- D.
Final
- E.
Growth
- 6.The initial phase is: (4-5)
- A.
Where an organization's objectives move from control to assurance. The emphasis is on defining, stabilizing, measuring, and improving work processes.
- B.
Objectives such as consulting, motivating, and benchmarking move the organization toward optimization.
- C.
Considered the formalization of quality control activities. An organization in this phase is results-driven, focusing on defining and controlling product quality.
- 7.The intermediate phase is: (4-6)
- A.
Where an organization's objectives move from control to assurance. The emphasis is on defining, stabilizing, measuring, and improving work processes.
- B.
Objectives such as consulting, motivating, and benchmarking move the organization toward optimization.
- C.
Considered the formalization of quality control activities. An organization in this phase is results-driven, focusing on defining and controlling product quality.
- 8.The two major drivers that change the role of the QA analyst are: (4-7)
- A.
Organizational definition of quality assurance
- B.
Management philosophy used in the IT group
- C.
Capability maturity of the QA organization
- D.
Personal belief system of managers
- 9.Which of the following is not a step for implementing an IT quality function? (4-10)
- A.
Locate organizationally the IT quality function
- B.
Build and deploy the quality toolbox
- C.
Identify the quality manager
- D.
Determine the quality methodology
- 10.From the choices below, select all elements that should be included in an IT Quality Plan? (4-19)
- A.
The mission, giving a detailed description of what business IT is in
- B.
Long-term IT goals giving direction for IT in the next five years
- C.
Short-term objectives for the next business year
- D.
Budget projections to support operation of quality operations
- E.
Organizational renewal programs that will assure the long-range success of the organization
- 11.The CSQA CBOK focuses upon three catagories of quality tools. They are: __________, _________ and ________ tools. (4-23)
- 12.Which of the following are characteristics of Brainstorming?(4-25) Please select all that apply.
- A.
Quickly generate a quantity of creative or original ideas
- B.
Structured approach to solicit input in an orderly manner
- C.
All participants have equal opportunity to participate
- D.
No idea is insigificant and no criticism is offered
- 13.Which of the following is a structured, facilitated approach to rank ideas, issues, concerns and solutions? (4-26)
- A.
Cause-and-Effect Diagram
- B.
Nominal Group Technique
- C.
Affinity Diagram
- D.
Force Field Analysis
- 14.Which diagram is an orderly extension of a structured brainstorming session that categorizes a large number of ideas? (4-25)
- A.
Cause-and-Effect Diagram
- B.
Nominal Group Technique
- C.
Affinity Diagram
- D.
Force Field Analysis
- 15.Which diagram helps visualize, clarify, link, identify, and classify possible causes of problems, products, and services? (4-27)
- A.
Cause-and-Effect Diagram
- B.
Nominal Group Technique
- C.
Affinity Diagram
- D.
Force Field Analysis
- 16.A visual tool used to determine and understand factors that drive and restrain change is called? (4-29)
- A.
Cause-and-Effect Diagram
- B.
Nominal Group Technique
- C.
Affinity Diagram
- D.
Force Field Analysis
- 17.__________ is the process of determining how well a company's products, services, and practices measure up against others.
- 18.Select all of the following that are types of benchmarking identified in the CSQA CBOK? (4-32)
- A.
Cost
- B.
Process
- C.
Time
- D.
Performance
- E.
Product
- 19.Please select all statements which are applicable about Quality Function Deployment (QFD)? (4-35)
- A.
An organized approach to quality with tools, techniques and a set of methods.
- B.
Dr. Yoji Akao is the principal developer of QFD
- C.
Comprehensive quality deployment includes quality deployment, technology deployment, cost/schedule deployment and reliability deployment.
- 20.A graph that groups data by predetermined intervals to show the frequency of a data set is called? (4-41)
- A.
Pareto
- B.
Histogram
- C.
Run Chart
- D.
Scatter Plot
- E.
Control Chart
- 21.This graph is used when there is a need to order or rank problems or causes by frequency. (4-43)
- A.
Pareto
- B.
Histogram
- C.
Run Chart
- D.
Scatter Plot
- E.
Control Chart
- 22.This chart provides a way of objectively defining a process and variation. (4-45)
- A.
Pareto
- B.
Histogram
- C.
Run Chart
- D.
Scatter Plot
- E.
Control Chart
- 23.A graph of data in chronological order that displays changes and trends in the central tendency average is called a ____ _____. (4-44)
- 24.A scatter plot shows the relationship of two variables by showing how one variable ________ the other. (4-47)
- 25.
This is an example of a: (4-52)- A.
Bar Chart
- B.
Stem-and-Leaf Chart
- C.
Pie Chart
- D.
Line Chart
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