Quality Basics - Initial Test

40 Questions | Total Attempts: 1556

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Quality Basics - Initial Test

Quality quiz to evaluate general knowledge of quality in the automotive field. Be careful : there is a 2mn limit for each question. If you do not answer within time limit, quiz will close down


Questions and Answers
  • 1. 
    What is the difference between ISO TS 16949 and ISO 9001:2000 ?
    • A. 

      ISO TS is for automotive companies only

    • B. 

      ISO 9001 is more severe

    • C. 

      The content is the same

  • 2. 
    Does the worker in the shopfloor understand the company quality policy ?
    • A. 

      No, it is too complicated for him

    • B. 

      He should be taught in order to understand

    • C. 

      It depends if it relates to scrap or customer complaints

  • 3. 
    What do the following letters stand for ?P D C A
  • 4. 
    When talking about warranty issues, what does “MIS” usually stands for ?
    • A. 

      Monthly Inspection Survey

    • B. 

      Months in Service

    • C. 

      Main Indicators for Sale

  • 5. 
    Which main types of causes have to be studied in order to insure deep analysis and avoid recurrence of a problem ? 
    • A. 

      Occurence

    • B. 

      Escape (outflow, non-detection)

    • C. 

      Systemic

    • D. 

      Man related

    • E. 

      Maintenance

  • 6. 
    How many steps are there in a standard quality claim report, as the ones exchange between a supplier and a customer in the automotive industry
    • A. 

      7

    • B. 

      8

    • C. 

      9

    • D. 

      4

  • 7. 
    What does FMEA stands for ?F___________ M__________ E_________ A__________
  • 8. 
    FMEA : What is usually named a "S" or "G"
  • 9. 
    FMEA : What type of consequences is usually attached to S=10 ? (Type answer in capital letters)
  • 10. 
    FMEA : What is the usual meaning of “D<4" ? 
    • A. 

      Efficient detection, such as a Pokayoke

    • B. 

      Efficient detection, such as human visual control

    • C. 

      Low efficiency detection, as D score is low

  • 11. 
    FMEA : What is the usual meaning of “D=10" ?
    • A. 

      Efficient detection, such as a Pokayoke

    • B. 

      Efficient detection, such as human visual control

    • C. 

      Low efficiency detection, as D score is high

  • 12. 
    How often should I check the FMEA, and update it if necessary ?
    • A. 

      On a yearly basis

    • B. 

      On a weekly basis

    • C. 

      After each claim

  • 13. 
    A, B,C,D; 1,2,3, ILUO, Magic square  According to you, what does these letters refer to ?
    • A. 

      FMEA scores

    • B. 

      Training levels

    • C. 

      Supplier rankings

    • D. 

      ISO TS results

  • 14. 
    What is 5S ?
    • A. 

      A continuous improvement method mainly based on cleanliness and order

    • B. 

      A way to write cleaning instructions to complu with particular cleanliness requirements

    • C. 

      A way to write cleaning instructions to comply with general cleanliness requirements

  • 15. 
    5S : What is the correct order ?
    • A. 

      Sort, Set in order, Shine, Standardize, Sustain

    • B. 

      Shine, Set in order, Sort, Sustain, Standardize

    • C. 

      Shine, Sort, Set in order, Sustain, Standardize

  • 16. 
    What does "Poka-yoke" litterally means ? (type in small letters only)
  • 17. 
    What is a poka yoke ?
    • A. 

      Any device that helps preventing making a mistake

    • B. 

      A specific type of visual aid

    • C. 

      A method for solving problems in the shopfloor

  • 18. 
    Shopfloor : is it necessary to check process parameters at  a regular frequency ?
    • A. 

      No, because everything is set in the machine

    • B. 

      No, because there is a quality control on the parts

    • C. 

      Yes, because it avoids unwanted changes

    • D. 

      Yes, because it is required by OHSAS 18000

  • 19. 
    A worker is sorting parts at a quality control station.What should he do with the non-conforming parts ?
    • A. 

      He should put them on the left hand side of the table

    • B. 

      He should keep a customer package aside to gather those parts

    • C. 

      He should put them aside in a red box

    • D. 

      If number of parts is below pre-defined threshold (usually 2%), he shoud not do anything

  • 20. 
    Why is it important to care about the quality of the parts / cars we sell ?(multiple choice possible)
    • A. 

      If customers trust your products, you can increase the selling price

    • B. 

      Suppliers or car makers who have quality scores higher than 50ppm have to pay more taxes

    • C. 

      Warranty issues cost a lot, so it is better to sell reliable cars to spare money

    • D. 

      As Quality is directly proportional to Cost (factor of 1,23), the more you increase Quality, the more you decrease Costs

  • 21. 
    What is the main use of the control plan ?
    • A. 

      To list the controls carried out on the process or the product to have a good overview of them

    • B. 

      To list the audits in the plant to make sure you are ISO TS compliant

    • C. 

      It is a requirement of OHSAS 18000, and it talks about labour control.

  • 22. 
    What is Pareto law ?
    • A. 

      80% of a problem is caused by 20% of the causes

    • B. 

      The first cause found for a problem is responsible of 80% of the problem

    • C. 

      You need to solve 80% of causes to decrease a problem by 20%

  • 23. 
    • A. 

      It is an empirical law, and is usually relevant when you start working on an issue.

    • B. 

      It can be applied in 100% of cases, and that is why it is so famous. It can also be applied in economics

    • C. 

      It can be applied only for stable processes, as the shape of the law changes if distribution is not normal

  • 24. 
    Assume I have the following data in a tally sheet Cause of customer dissatisfaction :Scratches IPart broke down I I I I I IWrong color IStrange noise when using I I IWhich arrangement would best fit the creation of a pareto ?
    • A. 

      Part broke down : 6 Strange noise : 3 Scratches : 1 Wrong color : 1 So that values being plotted are arranged in descending order

    • B. 

      Scratches 1 Part broke down 6 Wrong color 1 Strange noise when using 3 Summing up values is good enough to plot a chart

    • C. 

      Average number of claim by type of defect =11/4=2,7. Pareto value is 2,7

  • 25. 
    What is Ishikawa diagram ?
    • A. 

      It is way to formalize and display causes in a fishbone/tree shape, that helps conduct analysis

    • B. 

      It is stricltly limited to analyzing the cause linked to following issues : Man, Method, Mean, Maintenance

    • C. 

      It is based on asking the following questions : Who, what, where, when, why, how, how much