Automotive Industry Quality Assurance Quiz
Prepare yourself to take this automotive industry quality assurance quiz. Automotive manufacturing quality control works to ensure that vehicles are free of defects and there are no operational issues. The process usually has to put vehicles through rigorous testing routines that help to achieve excellent engineering, safety, and comfort for the end-user. So, these questions will give you even better clarity on the same. Let's go for it and enjoy!
- 1.When talking about warranty issues, what does “MIS” usually stands for?
- A.
Monthly Inspection Survey
- B.
Months in Service
- C.
Main Indicators for Sale
- D.
None of these
- 2.Which main types of causes have to be studied in order to insure deep analysis and avoid the recurrence of a problem?
- A.
Occurence
- B.
Escape (outflow, non-detection)
- C.
Systemic
- D.
All of these
- 3.How many steps are there in a standard quality claim report, as the ones exchange between a supplier and a customer in the automotive industry
- A.
7
- B.
9
- C.
4
- D.
8
- 4.FMEA : What is the usual meaning of “D<4" ?
- A.
Efficient detection, such as a Pokayoke
- B.
Efficient detection, such as human visual control
- C.
Low efficiency detection, as D score is low
- D.
None of these
- 5.FMEA : What is the usual meaning of “D=10" ?
- A.
Efficient detection, such as a Pokayoke
- B.
Efficient detection, such as human visual control
- C.
Low efficiency detection, as D score is high
- D.
None of these
- 6.How often should I check the FMEA, and update it if necessary ?
- A.
On a yearly basis
- B.
On a weekly basis
- C.
After each claim
- D.
Both A & C
- 7.A, B,C,D; 1,2,3, ILUO, Magic square According to you, what does these letters refer to ?
- A.
FMEA scores
- B.
Training levels
- C.
Supplier rankings
- D.
ISO TS results
- 8.What is 5S ?
- A.
A continuous improvement method mainly based on cleanliness and order
- B.
A way to write cleaning instructions to complu with particular cleanliness requirements
- C.
A way to write cleaning instructions to comply with general cleanliness requirements
- D.
None of these
- 9.5S : What is the correct order ?
- A.
Sort, Set in order, Shine, Standardize, Sustain
- B.
Shine, Set in order, Sort, Sustain, Standardize
- C.
Shine, Sort, Set in order, Sustain, Standardize
- D.
None of these
- 10.What is a poka yoke ?
- A.
Any device that helps preventing making a mistake
- B.
A specific type of visual aid
- C.
A method for solving problems in the shopfloor
- D.
None of these
- 11.Shopfloor : is it necessary to check process parameters at a regular frequency ?
- A.
No, because everything is set in the machine
- B.
No, because there is a quality control on the parts
- C.
Yes, because it is required by OHSAS 18000
- D.
Yes, because it avoids unwanted changes
- 12.A worker is sorting parts at a quality control station.What should he do with the non-conforming parts ?
- A.
He should put them on the left hand side of the table
- B.
He should keep a customer package aside to gather those parts
- C.
He should put them aside in a red box
- D.
If number of parts is below pre-defined threshold (usually 2%), he shoud not do anything
- 13.Why is it important to care about the quality of the parts / cars we sell ? (multiple choice possible)
- A.
If customers trust your products, you can increase the selling price
- B.
Suppliers or car makers who have quality scores higher than 50ppm have to pay more taxes
- C.
Warranty issues cost a lot, so it is better to sell reliable cars to spare money
- D.
Both A & C
- 14.What is the main use of the control plan ?
- A.
To list the controls carried out on the process or the product to have a good overview of them
- B.
To list the audits in the plant to make sure you are ISO TS compliant
- C.
It is a requirement of OHSAS 18000, and it talks about labour control.
- D.
None of these
- 15.What is Pareto law ?
- A.
80% of a problem is caused by 20% of the causes
- B.
The first cause found for a problem is responsible of 80% of the problem
- C.
You need to solve 80% of causes to decrease a problem by 20%
- D.
None of these
- 16.Is Pareto law always relevant ?
- A.
It is an empirical law, and is usually relevant when you start working on an issue.
- B.
It can be applied in 100% of cases, and that is why it is so famous. It can also be applied in economics
- C.
It can be applied only for stable processes, as the shape of the law changes if distribution is not normal
- D.
None of these
- 17.Assume I have the following data in a tally sheet Cause of customer dissatisfaction : Scratches I Part broke down I I I I I I Wrong color I Strange noise when using I I I Which arrangement would best fit the creation of a pareto ?
- A.
Part broke down : 6 Strange noise : 3 Scratches : 1 Wrong color : 1 So that values being plotted are arranged in descending order
- B.
Scratches 1 Part broke down 6 Wrong color 1 Strange noise when using 3 Summing up values is good enough to plot a chart
- C.
Average number of claim by type of defect =11/4=2,7. Pareto value is 2,7
- D.
None of these
- 18.What is Ishikawa diagram ?
- A.
It is way to formalize and display causes in a fishbone/tree shape, that helps conduct analysis
- B.
It is stricltly limited to analyzing the cause linked to following issues : Man, Method, Mean, Maintenance
- C.
It is based on asking the following questions : Who, what, where, when, why, how, how much
- D.
None of these
- 19.What is the main use of 6M diagram : (Machine, Method, Materials, Maintenance, Man and Mother Nature (Environment)) ?
- A.
Looking at each branch of 6M avoids focusing on one single obvious cause and therefore enables deep root cause analysis
- B.
Selecting one M at the very beginning of the analysis helps save time and enables quick action plan
- C.
6M diagram is a Maintenance tool, dealing with Preventive, Curative, and Predictive Maintenance, for both tools and equipment (3M x2)
- D.
None of these
- 20.Why is "5 why" method interesting ?
- A.
Because it avoids focusing on main obvious cause, by asking "why?" until real root cause is found (and it usually takes 3 to 5 whys)
- B.
Because you have to ask "why" for each main issue (Man, Method, Mean, Materials, Maintenance) and it gives a wider scope
- C.
Because it has been rated "most efficient quality tool" by Juran in the 1950's and it has won Deming Prize
- D.
None of these
- 21.Is it necessary to use analysis tools when solving a problem ?
- A.
Yes in case of big problem, or recurrence
- B.
Yes but in case of warranty claim only as it takes more time
- C.
It depends on the problem solving workgroup decision
- D.
Yes for all problems
- 22.It it important to spend time on problem solving ? if yes, why ?
- A.
Yes, because it enables to find the right root causes and therefore implement an efficient action plan to avoid recurrence
- B.
Yes, because usually automotive customers ask you to think 2 weeks before answering
- C.
No, you should not spend much time on problem solving, as next deliveries to the customer must be secured.
- D.
None of these
- 23.Is it necessary for an ISO TS company to have meeting minutes of their quality meetings ?
- A.
Yes, and it is directly required by the norm
- B.
No, it is only red tape (inefficient paperwork)
- C.
It depends if it is required by the customer
- D.
None of these
- 24.As regards ISO TS 16949 and general quality standards, is it important for a company to have a chart describing its organization ?
- A.
Yes, because it shows the role of everyone and the importance given to quality inside the company
- B.
In case company has less than 200 employees, it is not necessary as people know each other
- C.
In case company has less than 100 employees, it is not necessary as people know each other
- D.
None of these
- 25.Are measurables important to deploy quality ? for which reasons ?
- A.
Yes they are, as they should reflect customer satisfaction and be split down to the process and explained to the workers
- B.
No they are not, as it takes a lot of time to make charts and calculation, and it is better to spare time to work on the product.
- C.
Yes they are, as they enable to measure progress and results of action plans
- D.
Both A & C
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