Automotive Industry Quality Assurance Quiz

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Automotive Industry Quality Assurance Quiz - Quiz

Prepare yourself to take this automotive industry quality assurance quiz. Automotive manufacturing quality control works to ensure that vehicles are free of defects and there are no operational issues. The process usually has to put vehicles through rigorous testing routines that help to achieve excellent engineering, safety, and comfort for the end-user. So, these questions will give you even better clarity on the same. Let's go for it and enjoy!


Questions and Answers
  • 1. 

    When talking about warranty issues, what does “MIS” usually stands for?

    • A.

      Monthly Inspection Survey

    • B.

      Months in Service

    • C.

      Main Indicators for Sale

    • D.

      None of these

    Correct Answer
    B. Months in Service
    Explanation
    "MIS" usually stands for "Months in Service" when talking about warranty issues. This term refers to the number of months that a product has been in use since its purchase. It is an important factor in determining whether a product is still covered under warranty or if the warranty has expired.

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  • 2. 

    Which main types of causes have to be studied in order to insure deep analysis and avoid the recurrence of a problem? 

    • A.

      Occurence

    • B.

      Escape (outflow, non-detection)

    • C.

      Systemic

    • D.

      All of these

    Correct Answer(s)
    A. Occurence
    B. Escape (outflow, non-detection)
    C. Systemic
    Explanation
    To ensure a thorough analysis and prevent the reoccurrence of a problem, it is important to study the main types of causes. These include occurrence, which refers to the factors that led to the problem happening in the first place. Escape (outflow, non-detection) causes should also be examined, which involve the reasons why the problem went unnoticed or was not addressed properly. Lastly, systemic causes need to be studied, focusing on the underlying issues within the system that contributed to the problem. Considering all of these causes is crucial for a comprehensive analysis and effective prevention of future problems.

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  • 3. 

    How many steps are there in a standard quality claim report, as the ones exchange between a supplier and a customer in the automotive industry

    • A.

      7

    • B.

      9

    • C.

      4

    • D.

      8

    Correct Answer
    D. 8
    Explanation
    A standard quality claim report in the automotive industry typically involves several steps, such as identifying the issue, gathering relevant data, conducting an investigation, analyzing the root cause, proposing corrective actions, implementing the actions, monitoring the effectiveness, and closing the claim. Therefore, the correct answer is 8.

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  • 4. 

    FMEA : What is the usual meaning of “D<4" ? 

    • A.

      Efficient detection, such as a Pokayoke

    • B.

      Efficient detection, such as human visual control

    • C.

      Low efficiency detection, as D score is low

    • D.

      None of these

    Correct Answer
    A. Efficient detection, such as a Pokayoke
    Explanation
    The usual meaning of "D

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  • 5. 

    FMEA : What is the usual meaning of “D=10" ?

    • A.

      Efficient detection, such as a Pokayoke

    • B.

      Efficient detection, such as human visual control

    • C.

      Low efficiency detection, as D score is high

    • D.

      None of these

    Correct Answer
    C. Low efficiency detection, as D score is high
    Explanation
    The usual meaning of "D=10" in FMEA (Failure Mode and Effects Analysis) is low efficiency detection, as the D score is high. This suggests that the current detection method is not effective in identifying and preventing failures or errors. A high D score indicates that the detection process is not efficient and needs improvement.

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  • 6. 

    How often should I check the FMEA, and update it if necessary ?

    • A.

      On a yearly basis

    • B.

      On a weekly basis

    • C.

      After each claim

    • D.

      Both A & C

    Correct Answer
    D. Both A & C
    Explanation
    The FMEA (Failure Mode and Effects Analysis) should be checked and updated on a yearly basis to ensure that it is still relevant and accurate. Additionally, it should be updated after each claim to incorporate any new information or insights gained from the claim process. Therefore, both options A (on a yearly basis) and C (after each claim) are correct.

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  • 7. 

    A, B,C,D; 1,2,3, ILUO, Magic square  According to you, what does these letters refer to ?

    • A.

      FMEA scores

    • B.

      Training levels

    • C.

      Supplier rankings

    • D.

      ISO TS results

    Correct Answer
    B. Training levels
    Explanation
    The given options are related to different factors or criteria that the letters A, B, C, and D could refer to. However, the correct answer is "Training levels" as it is the most logical and relevant explanation for the given letters. The other options such as FMEA scores, supplier rankings, and ISO TS results do not seem to have a direct connection with the letters A, B, C, and D. Therefore, "Training levels" is the most appropriate explanation in this context.

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  • 8. 

    What is 5S ?

    • A.

      A continuous improvement method mainly based on cleanliness and order

    • B.

      A way to write cleaning instructions to complu with particular cleanliness requirements

    • C.

      A way to write cleaning instructions to comply with general cleanliness requirements

    • D.

      None of these

    Correct Answer
    A. A continuous improvement method mainly based on cleanliness and order
    Explanation
    The correct answer is A continuous improvement method mainly based on cleanliness and order. 5S is a methodology that focuses on maintaining a clean and organized workplace to improve efficiency, productivity, and safety. It involves five steps: Sort, Set in Order, Shine, Standardize, and Sustain. By implementing 5S, organizations can create a more visually appealing and efficient work environment, reduce waste, and enhance overall quality.

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  • 9. 

    5S : What is the correct order ?

    • A.

      Sort, Set in order, Shine, Standardize, Sustain

    • B.

      Shine, Set in order, Sort, Sustain, Standardize

    • C.

      Shine, Sort, Set in order, Sustain, Standardize

    • D.

      None of these

    Correct Answer
    A. Sort, Set in order, Shine, Standardize, Sustain
    Explanation
    The correct order for 5S is Sort, Set in order, Shine, Standardize, Sustain. This order follows the systematic approach of organizing and maintaining a clean and efficient workspace. By first sorting and eliminating unnecessary items, then setting the remaining items in order, followed by cleaning and shining the workspace, standardizing processes, and finally sustaining the improvements made, the 5S methodology helps to improve productivity, safety, and overall organization in the workplace.

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  • 10. 

    What is a poka yoke ?

    • A.

      Any device that helps preventing making a mistake

    • B.

      A specific type of visual aid

    • C.

      A method for solving problems in the shopfloor

    • D.

      None of these

    Correct Answer
    A. Any device that helps preventing making a mistake
    Explanation
    A poka yoke is any device that helps prevent making a mistake. It is a technique used in lean manufacturing to avoid errors or defects in a product or process. These devices are designed to make it impossible or difficult to make a mistake, by providing warnings, guides, or physical barriers. The purpose of poka yoke is to improve quality and productivity by eliminating errors at the source, rather than relying on inspection or rework.

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  • 11. 

    Shopfloor : is it necessary to check process parameters at  a regular frequency ?

    • A.

      No, because everything is set in the machine

    • B.

      No, because there is a quality control on the parts

    • C.

      Yes, because it is required by OHSAS 18000

    • D.

      Yes, because it avoids unwanted changes

    Correct Answer
    D. Yes, because it avoids unwanted changes
    Explanation
    Regularly checking process parameters is necessary because it helps to avoid unwanted changes. By monitoring the process parameters, any deviations or abnormalities can be identified and addressed promptly, preventing any potential negative impact on the final product. This ensures that the production process remains stable and consistent, leading to better quality control and overall efficiency. Additionally, regularly checking process parameters allows for continuous improvement and optimization of the manufacturing process.

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  • 12. 

    A worker is sorting parts at a quality control station.What should he do with the non-conforming parts ?

    • A.

      He should put them on the left hand side of the table

    • B.

      He should keep a customer package aside to gather those parts

    • C.

      He should put them aside in a red box

    • D.

      If number of parts is below pre-defined threshold (usually 2%), he shoud not do anything

    Correct Answer
    C. He should put them aside in a red box
    Explanation
    The correct answer is that the worker should put the non-conforming parts aside in a red box. This suggests that there is a designated area or container specifically for non-conforming parts, which is the red box. This helps to separate them from the conforming parts and indicates that they need to be handled differently, possibly for further analysis or disposal.

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  • 13. 

    Why is it important to care about the quality of the parts / cars we sell ? (multiple choice possible)

    • A.

      If customers trust your products, you can increase the selling price

    • B.

      Suppliers or car makers who have quality scores higher than 50ppm have to pay more taxes

    • C.

      Warranty issues cost a lot, so it is better to sell reliable cars to spare money

    • D.

      Both A & C

    Correct Answer(s)
    A. If customers trust your products, you can increase the selling price
    C. Warranty issues cost a lot, so it is better to sell reliable cars to spare money
    Explanation
    The quality of the parts/cars we sell is important because if customers trust our products, we can increase the selling price. Additionally, warranty issues can be costly, so it is better to sell reliable cars to save money.

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  • 14. 

    What is the main use of the control plan ?

    • A.

      To list the controls carried out on the process or the product to have a good overview of them

    • B.

      To list the audits in the plant to make sure you are ISO TS compliant

    • C.

      It is a requirement of OHSAS 18000, and it talks about labour control.

    • D.

      None of these

    Correct Answer
    A. To list the controls carried out on the process or the product to have a good overview of them
    Explanation
    The main use of the control plan is to list the controls carried out on the process or the product to have a good overview of them. This helps in ensuring that the necessary controls are in place and being implemented effectively to maintain the quality and consistency of the process or product. It also allows for easy monitoring and tracking of the controls, making it easier to identify any deviations or issues that may arise.

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  • 15. 

    What is Pareto law ?

    • A.

      80% of a problem is caused by 20% of the causes

    • B.

      The first cause found for a problem is responsible of 80% of the problem

    • C.

      You need to solve 80% of causes to decrease a problem by 20%

    • D.

      None of these

    Correct Answer
    A. 80% of a problem is caused by 20% of the causes
    Explanation
    Pareto's Law, also known as the 80/20 rule, states that 80% of the effects come from 20% of the causes. This means that a majority of the problems or outcomes can be attributed to a small portion of the underlying causes. In other words, a minority of factors or actions have a significant impact on the overall result. This principle is widely applied in various fields, such as business management, economics, and quality improvement, to prioritize efforts and resources towards the most influential factors.

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  • 16. 

    Is Pareto law always relevant  ?

    • A.

      It is an empirical law, and is usually relevant when you start working on an issue.

    • B.

      It can be applied in 100% of cases, and that is why it is so famous. It can also be applied in economics

    • C.

      It can be applied only for stable processes, as the shape of the law changes if distribution is not normal

    • D.

      None of these

    Correct Answer
    A. It is an empirical law, and is usually relevant when you start working on an issue.
    Explanation
    The explanation for the given correct answer is that the Pareto law is an empirical law, meaning it is based on observations and data rather than theoretical principles. It is usually relevant when starting to work on an issue because it helps identify the most significant factors or causes that contribute to a problem or outcome. However, it is not always applicable in every situation, as it can only be applied to stable processes where the distribution follows a normal pattern.

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  • 17. 

    Assume I have the following data in a tally sheet Cause of customer dissatisfaction : Scratches I Part broke down I I I I I I Wrong color I Strange noise when using I I I Which arrangement would best fit the creation of a pareto ?

    • A.

      Part broke down : 6 Strange noise : 3 Scratches : 1 Wrong color : 1 So that values being plotted are arranged in descending order

    • B.

      Scratches 1 Part broke down 6 Wrong color 1 Strange noise when using 3 Summing up values is good enough to plot a chart

    • C.

      Average number of claim by type of defect =11/4=2,7. Pareto value is 2,7

    • D.

      None of these

    Correct Answer
    A. Part broke down : 6 Strange noise : 3 Scratches : 1 Wrong color : 1 So that values being plotted are arranged in descending order
    Explanation
    The given arrangement of the values in descending order fits the creation of a Pareto chart. A Pareto chart is a type of bar chart that displays data in descending order of frequency or impact. It helps to identify and prioritize the most significant factors contributing to a problem or issue. In this case, arranging the values of "Part broke down", "Strange noise", "Scratches", and "Wrong color" in descending order allows for a clear visualization of the most common causes of customer dissatisfaction.

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  • 18. 

    What is Ishikawa diagram ?

    • A.

      It is way to formalize and display causes in a fishbone/tree shape, that helps conduct analysis

    • B.

      It is stricltly limited to analyzing the cause linked to following issues : Man, Method, Mean, Maintenance

    • C.

      It is based on asking the following questions : Who, what, where, when, why, how, how much

    • D.

      None of these

    Correct Answer
    A. It is way to formalize and display causes in a fishbone/tree shape, that helps conduct analysis
    Explanation
    The Ishikawa diagram, also known as a fishbone diagram or a cause-and-effect diagram, is a visual tool used to identify and organize potential causes of a problem or an effect. It is represented in a fishbone or tree shape, with the effect or problem at the head and the potential causes branching out from it. This diagram helps to conduct a thorough analysis by visually displaying the various factors that contribute to the problem, making it easier to identify the root cause and develop effective solutions.

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  • 19. 

    What is the main use of 6M diagram : (Machine, Method, Materials, Maintenance, Man and Mother Nature (Environment)) ?

    • A.

      Looking at each branch of 6M avoids focusing on one single obvious cause and therefore enables deep root cause analysis

    • B.

      Selecting one M at the very beginning of the analysis helps save time and enables quick action plan

    • C.

      6M diagram is a Maintenance tool, dealing with Preventive, Curative, and Predictive Maintenance, for both tools and equipment (3M x2)

    • D.

      None of these

    Correct Answer
    A. Looking at each branch of 6M avoids focusing on one single obvious cause and therefore enables deep root cause analysis
    Explanation
    The main use of the 6M diagram is to avoid focusing on one single obvious cause and enable deep root cause analysis. By looking at each branch of the 6M (Machine, Method, Materials, Maintenance, Man, and Mother Nature), it allows for a comprehensive examination of all potential factors contributing to a problem. This approach helps to identify underlying causes that may not be immediately apparent and allows for a more thorough analysis.

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  • 20. 

    Why is "5 why" method interesting ?

    • A.

      Because it avoids focusing on main obvious cause, by asking "why?" until real root cause is found (and it usually takes 3 to 5 whys)

    • B.

      Because you have to ask "why" for each main issue (Man, Method, Mean, Materials, Maintenance) and it gives a wider scope

    • C.

      Because it has been rated "most efficient quality tool" by Juran in the 1950's and it has won Deming Prize

    • D.

      None of these

    Correct Answer
    A. Because it avoids focusing on main obvious cause, by asking "why?" until real root cause is found (and it usually takes 3 to 5 whys)
    Explanation
    The "5 why" method is interesting because it avoids focusing on the main obvious cause and instead asks "why?" multiple times until the real root cause is found. This method is effective in identifying underlying issues and usually requires asking "why?" three to five times.

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  • 21. 

    Is it necessary to use analysis tools when solving a problem ?

    • A.

      Yes in case of big problem, or recurrence

    • B.

      Yes but in case of warranty claim only as it takes more time

    • C.

      It depends on the problem solving workgroup decision

    • D.

      Yes for all problems

    Correct Answer
    D. Yes for all problems
    Explanation
    Using analysis tools when solving a problem is necessary for all problems. Analysis tools help in examining and understanding the problem thoroughly, identifying the root cause, and finding the most effective solution. They provide a systematic and structured approach to problem-solving, ensuring that all relevant factors are considered and evaluated. By using analysis tools, one can make informed decisions and improve the efficiency and effectiveness of problem-solving processes. Therefore, regardless of the nature or complexity of the problem, using analysis tools is essential.

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  • 22. 

    It it important to spend time on problem solving ? if yes, why ?

    • A.

      Yes, because it enables to find the right root causes and therefore implement an efficient action plan to avoid recurrence

    • B.

      Yes, because usually automotive customers ask you to think 2 weeks before answering

    • C.

      No, you should not spend much time on problem solving, as next deliveries to the customer must be secured.

    • D.

      None of these

    Correct Answer
    A. Yes, because it enables to find the right root causes and therefore implement an efficient action plan to avoid recurrence
    Explanation
    Spending time on problem solving is important because it allows for the identification of the correct root causes of the problem. By understanding the root causes, an efficient action plan can be implemented to prevent the problem from recurring in the future. This approach ensures that the issue is addressed effectively and prevents wasted time and resources on ineffective solutions.

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  • 23. 

    Is it necessary for an ISO TS company to have meeting minutes of their quality meetings ?

    • A.

      Yes, and it is directly required by the norm

    • B.

      No, it is only red tape (inefficient paperwork)

    • C.

      It depends if it is required by the customer

    • D.

      None of these

    Correct Answer
    A. Yes, and it is directly required by the norm
    Explanation
    In order to comply with the ISO TS standard, a company is required to have meeting minutes of their quality meetings. This is not just a matter of red tape or inefficient paperwork, but a direct requirement outlined in the norm. The purpose of having meeting minutes is to document discussions, decisions, and actions taken during the meetings, which helps in maintaining transparency, accountability, and continuous improvement within the company's quality management system.

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  • 24. 

    As regards ISO TS 16949 and general quality standards, is it important for a company to have a chart describing its organization ?

    • A.

      Yes, because it shows the role of everyone and the importance given to quality inside the company

    • B.

      In case company has less than 200 employees, it is not necessary as people know each other

    • C.

      In case company has less than 100 employees, it is not necessary as people know each other

    • D.

      None of these

    Correct Answer
    A. Yes, because it shows the role of everyone and the importance given to quality inside the company
    Explanation
    Having a chart describing the organization is important for a company, regardless of its size. It allows everyone to understand their roles and responsibilities within the company, as well as the importance placed on quality. This chart helps to create a clear structure and hierarchy within the organization, ensuring that everyone is aware of their position and how they contribute to the overall quality standards.

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  • 25. 

    Are measurables important to deploy quality ? for which reasons ?

    • A.

      Yes they are, as they should reflect customer satisfaction and be split down to the process and explained to the workers

    • B.

      No they are not, as it takes a lot of time to make charts and calculation, and it is better to spare time to work on the product.

    • C.

      Yes they are, as they enable to measure progress and results of action plans

    • D.

      Both A & C

    Correct Answer
    D. Both A & C
    Explanation
    Measurables are important to deploy quality because they allow for the measurement of progress and results of action plans. They also help in reflecting customer satisfaction and can be broken down to the process and explained to the workers. By using measurables, organizations can track their performance, identify areas for improvement, and ensure that the actions taken are resulting in desired outcomes. Additionally, measurables provide valuable data that can be used for decision-making and continuous improvement. Therefore, both options A and C are correct as they highlight the importance of measurables in deploying quality.

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  • 26. 

    Which of the following answers describes best the ideal purpose of internal audit ?

    • A.

      Internal audits are conducted to comply with ISO TS requirements

    • B.

      Internal audits are conducted to check conformity to internal procedures

    • C.

      Internal audits are conducted to check conformity to internal procedures, and also to find opportunities for improvement

    • D.

      None of these

    Correct Answer
    C. Internal audits are conducted to check conformity to internal procedures, and also to find opportunities for improvement
    Explanation
    Internal audits are conducted to check conformity to internal procedures, ensuring that the organization is following its own established protocols and guidelines. Additionally, internal audits aim to find opportunities for improvement within the organization, identifying areas where processes can be enhanced or streamlined. This allows the organization to continuously improve its operations and achieve greater efficiency and effectiveness.

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  • 27. 

    For a company who wants to be ISO TS 16949 certified, which items or subjects should be reviewed by internal audits ?

    • A.

      At least its internal processes as stated by their process map

    • B.

      Auditing products is necessary and good enough, as company strives to get customer satisfaction

    • C.

      Auditing industrial process is necessary and good enough, as quality of product is a result of a good process

    • D.

      At least its internal processes as stated by their process map,but process audit and product audit should be conducted as well

    Correct Answer
    D. At least its internal processes as stated by their process map,but process audit and product audit should be conducted as well
    Explanation
    For a company to be ISO TS 16949 certified, it is important to review at least its internal processes as stated by their process map. However, in addition to that, process audit and product audit should also be conducted. This is because auditing the industrial process is necessary as the quality of the product is a result of a good process. Similarly, auditing the products is necessary to ensure customer satisfaction. Therefore, reviewing all these items and subjects through internal audits is essential for the company to meet the requirements for ISO TS 16949 certification.

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  • 28. 

    On which theme could ISO TS requirements be reinforced ?

    • A.

      Pre-production /pre-series phase and ramp-up phase are mentionned only slightly.

    • B.

      Building of a control plan is mentionned very shortly

    • C.

      Use of FMEA is not mentionned

    • D.

      None of these

    Correct Answer
    A. Pre-production /pre-series phase and ramp-up phase are mentionned only slightly.
    Explanation
    The correct answer is that the ISO TS requirements could be reinforced on the theme of the pre-production/pre-series phase and ramp-up phase. This is because these phases are only mentioned slightly, indicating that there may be a need for further reinforcement and emphasis on these areas in order to meet the ISO TS requirements effectively. The building of a control plan and the use of FMEA are not mentioned, suggesting that they may not require reinforcement in relation to the ISO TS requirements.

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  • 29. 

    Is it necessary to set some rules to analyze quality results / charts ?

    • A.

      No, it is not necessary, as it is very easy to detect a drift in charts and to react

    • B.

      No, it is not necessary, as supplier react to each and every customer claim

    • C.

      Yes, because it helps define what is a drift or make sure action plans are efficient.

    • D.

      No, but you should monitor a table of your quality results on a weekly basis

    Correct Answer
    C. Yes, because it helps define what is a drift or make sure action plans are efficient.
    Explanation
    Setting rules to analyze quality results/charts is necessary because it helps define what is considered a drift and ensures that action plans are efficient. Without rules, it would be difficult to determine if there is a deviation from the expected quality standards and to take appropriate measures to address the issue. Monitoring quality results on a weekly basis is also important, but it is not sufficient without clear rules to guide the analysis and interpretation of the data. Additionally, the fact that suppliers react to customer claims does not negate the need for rules in quality analysis.

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  • 30. 

    Is it possible to achieve 10ppm (6months cumulative ppm) for parts such as a seat collection ? (on a middle range car such as Megane or 308 for instance - 300 000 cars/year)

    • A.

      Yes of course, you just need to select a good supplier

    • B.

      Yes if you do not count rework in the OEM plant

    • C.

      It is mathematically possible, but actually close to impossible given the type of parts

    • D.

      It is mathematically impossible

    Correct Answer
    C. It is mathematically possible, but actually close to impossible given the type of parts
    Explanation
    The given answer states that achieving a 10ppm (6 months cumulative ppm) for parts like a seat collection is mathematically possible. However, it also mentions that it is close to impossible given the type of parts. This suggests that while it may be theoretically possible, in practical terms, it would be extremely challenging to achieve such a low ppm for this type of parts.

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  • 31. 

    I want have to close an issue following a customer claim. I know that during last 6 weeks there were no further complaints from the customer.

    • A.

      As the customer does not complain, my action plan is efficient and I can close the subject

    • B.

      I have to wait 3 more weeks without customer complaint to be allowed to close the subject

    • C.

      Using customer complaint as a way to assess efficiency is not a good practice

    • D.

      I can close the subject now. I will write a Lessons Learnt Card at the end of the month.

    Correct Answer
    C. Using customer complaint as a way to assess efficiency is not a good practice
    Explanation
    The answer suggests that using customer complaints as a way to assess efficiency is not a good practice. This implies that the absence of complaints from the customer for the past 6 weeks does not necessarily indicate that the action plan is efficient. It is important to consider other factors and metrics to determine the effectiveness of the action plan.

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  • 32. 

    I have just received a customer complaint saying that a component is missing on the assembled part I deliver to his plant. What should I do RIGHT NOW?

    • A.

      Ask customer for pictures and details

    • B.

      Go to the shopfloor, warn line manager and operators

    • C.

      Write sorting instruction, implement sorting operation, audit sorting operation

    • D.

      Block next deliveries to customer

    Correct Answer
    D. Block next deliveries to customer
    Explanation
    You should block the next deliveries to the customer because there is a complaint about a missing component. This will prevent any further incorrect deliveries and allow you to investigate and resolve the issue before sending out any more parts.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Aug 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 31, 2009
    Quiz Created by
    Internationalqua
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