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Agent Questions and Answers

What is true about Cefepime?

Cefepime is a fourth-generation cephalosporin antibiotic. Cefepime has an extended spectrum of activity than the third-generation agents against Gram-positive and Gram-negative bacteria, with greater activity against both types of organisms. In a meta-analysis held in 2007, suggestions were made on how data of trials were combined. Mortality was increased in people who treated with cefepime compared with other β-lactam antibiotics. The United State Food and Drug Administration in response, performed their own meta-analysis which did not find any mortality difference. Bristol-Myers Squibb developed Cefepime and was marketed in the beginning of 1994. It is now available as a generic drug and sold under a variety of trade names nationwide.

What is true about Cefepime?

Cefepime is a fourth-generation cephalosporin antibiotic. Cefepime has an extended spectrum of activity than the third-generation agents against Gram-positive and Gram-negative bacteria, with greater activity against both types of organisms. In a meta-analysis held in 2007, suggestions were made on how data of trials were combined. Mortality was increased in people who treated with cefepime compared with other β-lactam antibiotics. The United State Food and Drug Administration in response, performed their own meta-analysis which did not find any mortality difference. Bristol-Myers Squibb developed Cefepime and was marketed in the beginning of 1994. It is now available as a generic drug and sold under a variety of trade names nationwide.

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The folowing are narrow spectrum penicillins, except:

1. Ampicillin

The folowing are narrow spectrum penicillins, except:

1. Ampicillin

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What is the difference between Agent and Manager?

The manager is someone who will serve as your guide when you are doing the things that are important for your career. The manager will be in charge of making sure that you have enough time to do all of your required tasks. The agent will be in charge of your contract and will also try to find the gigs and work that will allow you to have the money that you deserve. They may also be in charge of doing the negotiations for you because this may be something that they are good at. The manager may be the person who will help you find the right agent to help you jumpstart your career.

What is the difference between Agent and Manager?

The manager is someone who will serve as your guide when you are doing the things that are important for your career. The manager will be in charge of making sure that you have enough time to do all of your required tasks. The agent will be in charge of your contract and will also try to find the gigs and work that will allow you to have the money that you deserve. They may also be in charge of doing the negotiations for you because this may be something that they are good at. The manager may be the person who will help you find the right agent to help you jumpstart your career.

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What is true about Augmentin?

Can treat B-lactamase-producing organisms due to clavulanic acidAugmentin (Amoxicillin+clavulanic acid) is given orally only, treats B-lactam organisms, can treat severe otitis media and animal bites

What is true about Augmentin?

Can treat B-lactamase-producing organisms due to clavulanic acidAugmentin (Amoxicillin+clavulanic acid) is given orally only, treats B-lactam organisms, can treat severe otitis media and animal bites

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What is true about Clindamycin?

All of the aboveIt is also present in high concentration in the bones and can be used to treat severe anaerobic infections as well as acne when administered topically

What is true about Clindamycin?

All of the aboveIt is also present in high concentration in the bones and can be used to treat severe anaerobic infections as well as acne when administered topically

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The folowing are narrow spectrum penicillins, except:

Ampicillin

The folowing are narrow spectrum penicillins, except:

Ampicillin

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Amphetamines is a powerful CNS stimulant. Peripheral alpha and beta actions common with indirect acting sympathomimetic drugs.Do Not use with MAOIsDosages are tailored to patients needs and...

CNS excitation: tachycardia, irritability, sleep disturbances, tremors, restlessness, amphetamine psychosis, seizures, arrhythmias, anorexia, drug tolerance and dependency. GI: anorexia, dry mouth, n/v/d/cramps Cardiac stimulation: HTN, Angina, arrthymias Rapidly absorbed after oral administration, onset 1-2 hrs and duration Alkaline urine promotes re absorption and prolongs drug action

Amphetamines is a powerful CNS stimulant. Peripheral alpha and beta actions common with indirect acting sympathomimetic drugs.Do Not use with MAOIsDosages are tailored to patients needs and...

CNS excitation: tachycardia, irritability, sleep disturbances, tremors, restlessness, amphetamine psychosis, seizures, arrhythmias, anorexia, drug tolerance and dependency. GI: anorexia, dry mouth, n/v/d/cramps Cardiac stimulation: HTN, Angina, arrthymias Rapidly absorbed after oral administration, onset 1-2 hrs and duration Alkaline urine promotes re absorption and prolongs drug action

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Will you be off task?

No

Will you be off task?

No

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Will you join a gang while in the agency?

No

Will you join a gang while in the agency?

No

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Will you be mean to lower ranks?

No

Will you be mean to lower ranks?

No

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Will you ask to rank up?

No

Will you ask to rank up?

No

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Will you ask for a pay

NOOOOO

Will you ask for a pay

NOOOOO

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Recently Updated

Immigration Enforcement Agent Exam

Questions: 10 | Attempts: 100

Sample Question
Which one do you like?

Option 1

Option 2

Option 3

Option 4

Weekly Updates For April 30th - May 4th Quiz

Questions: 5 | Attempts: 6

Sample Question
What should you do if listings are not posting to Zillow due to having a lat/long of (0,0)?

Submit ticket to MLS Ops

Advise agent to reach out to their MLS

Update mapping location by clicking https://www.zillow.com/maps/EditHomeLocation.htm?zpid=

Listing POGO

Weekly Updates Quiz Week 100 + 101

Questions: 6 | Attempts: 6

Sample Question
Premier Agent Direct Agents can only run Recently Sold Ads where they represented the Seller side. True or False?

True

False

Weekly Updates Quiz Week 96 + 97

Questions: 6 | Attempts: 8

Sample Question
There has been an update to ZRM/HotPads/Padmin. What is the update? Select all that apply

Padmin will no longer be used and troubleshooting work will be done via the HotPads tools.

Zillow Rental Manager will soon mirror the HotPads platform.

Agents/Consumers will still be able to use Zillow Rental Manager, but all the listings will be created in one platform and the experience will mirror how it looks on HotPads.

ZRM will no longer be used and troubleshooting work will be done via HotPads tools.

Weekly Updates Quiz Week 88+89

Questions: 6 | Attempts: 6

Sample Question
Alan reaches out to Agent Care because he would like his past sales and reviews removed from the Team Lead profile that he left. How should you advise? Select all that apply

Delete this Alan’s team history so that his contributions to the old Team Lead profile are removed.

If this Alan pushes back and requests that their contributions be removed from the Team Lead’s profile, create a new ticket with the Team Lead as the requester with the request of the Team Member.

Explain to Alan how team member past sales and reviews roll up to the Team Lead profile based on the join date entered when joining the team and that this is by design.

If the Team Lead gives permission to remove the contributions, you proceed with removing the Team History from the Team Member’s profile.

Weekly Updates Quiz Week68

Questions: 6 | Attempts: 8

Sample Question
You just got a call from a Keller Williams Agent looking for the Agent Care Consultant that just sent them an email about their team routing issues. What should you do? Select all that apply

Try to resolve the issue and if you did resolve it communicate that with the Agent Care consultant that sent the email to the agent. Whoever resolves the issue gets the credit for the ticket.

Transfer the agent to that Agent Care Consultant.

Let the agent know that the consultant already working the ticket will give them a call back and don’t try to resolve the issue.

Try to resolve the issue and if you are unable to resolve it communicate that with the Agent Care consultant that sent the email to the agent.

Weekly Updates 5-29 To 6-2

Questions: 8 | Attempts: 8

Sample Question
When viewing ZD tickets in SF, what fields can be seen/observed on the agent account? Check all that apply

Updated At

Created At

Status (open/closed/pending)

Ticket Number

Ticket Assigned to

Weekly Updates Quiz Week67

Questions: 6 | Attempts: 65

Sample Question
The new version of the Premier Agent Application (4.18) was released 5/24. What is the update on the application from the recent release? Select the best answer

Agents can reach out to their account Rep or get in touch with Sales.

Agents can see their submitted help tickets, but will not see responses.

This update will require agents to specify why a lead is spam.

Alan is now able to submit feedback, application rating, tech issues from the application.

Weekly Updates 5-1 To 5-12

Questions: 13 | Attempts: 8

Sample Question
Scenario: Agent requests to cancel (by phone or email) and the AC rep needs to create a BC case (couldn't live transfer/request came in ZD). What is the appropriate Issue Type selected in SF.

Request to Cancel

Advertising Question

Other

Appointment Follow-up

Weekly Updates Quiz Week66

Questions: 6 | Attempts: 8

Sample Question
Alan reaches out to Agent Care because she is having trouble uploading a video walkthrough via the Premier Agent Application. You open the Premier Agent App on your mobile device to impersonate and when you login with your Zillow email/password, you’re taken to a profile for yourself instead of the prompt to impersonate. Why is this happening? Please select all that apply

This is a bug. Please submit a bug ticket for yourself following the Bug Team’s SOP.

If your account is set up as an Agent, you will not receive the prompt to impersonate and will see Agent Hub in the top right corner.

This means you don’t have admin privileges for impersonating on the Premier Agent Application. Please put in a Service Now Ticket to get this resolved by IT.

In order to impersonate on the Premier Agent App, you will need to revert your account to a consumer.

Weekly Updates Quiz Week64

Questions: 6 | Attempts: 8

Sample Question
Alan reaches out to Agent Care because his seller notices something different about the contact BAL on his listing. You check out the contact BAL on his listing and there is a message drop down option instead of the normal, “I am interested in (property address)”, message. How should you advise? Select the best answer

This is a bug. Please link your ticket with the problem ticket: https://zillow.zendesk.com/agent/tickets/3431876 and follow normal Bug SOP.

This is a BAL treatment with the brokerage feed. Inform Alan that this is part of the listing treatment agreed upon with their brokerage and if they would like more information reach out to the brokerage office.

There is an AB test currently running at about 60% on Zillow where the contact BAL will show a drop down option for the consumer. Inform Alan that our developers are running some tests on our site and the contact BAL is displaying like that per their tests.

This is the new BAL that the developers created during HAC week. Inform Alan that this is how all the contact forms display on listings at this time.

Weekly Updates 5-15 To 5-19

Questions: 8 | Attempts: 5

Sample Question
We were given the Opt in process for updating an agent's listing with CARMLS to allow syndication to Zillow Group. What are the fields needing to be checked to "Yes"

IDX/Vow, Internet Publication and Zillow.com

IDX/Vow and Zillow.com

IDX/Vow, Internet Publication, Zillow.com, Trulia.com and Hotpads.com

Zillow.com, Trulia.com and Hotpads.com

Weekly Updates 4-24 To 4-28

Questions: 6 | Attempts: 7

Sample Question
With the change to the KW BID 35 feed if issues arise where should you be directing your agent/ticket?

Direct the Agent back to KW Support

Send an MLS Ops ticket for Irvine to verify the issue

Weekly Updates Quiz Week61

Questions: 5 | Attempts: 5

Sample Question
Alan reaches out to Agent Care about a negative review that includes erroneous information. They want you to remove this review immediately as they are saying it is non-legitimate. How should you advise? Select all that apply.

Reach out to the Moderation Team directly through email if the agent spends > $400. They should be able to escalate the removal of the negative review.

Advise the agent to flag the review for re-moderation (remember you can also flag the review on the agent’s behalf).

Advise the agent to respond to the review publicly if they already haven’t, as potential clients who are reading reviews often are more interested in how the agent interacts with their clients rather than the review itself.

Reach out to the Moderation Team directly if the agent has already flagged the review. This will escalate the re-moderation process.

Weekly Updates Quiz Week59

Questions: 6 | Attempts: 9

Sample Question
Janis Ian, top realtor for Keller Williams, reaches out to Agent Care because her listing is showing as an Auction. Janis says this is incorrect and it should be For Sale by Agent via her KWLS. You check LFA and see that the auction feed is coming from Hudson & Marshall: BID 13438. How should you advise? Select the best answer

Switch the feed from Hudson & Marshall to KWLS so the listing updates from an auction to FSBA.

Don’t block the Hudson & Marshall Feed and instruct Janis to reach out to Hudson & Marshall’s support team: https://www.hudsonandmarshall.com/contactus

Don’t block the Hudson & Marshall Feed and reach out to MLS OPS so that they can remove this auction feed.

Block the Hudson & Marshall Feed and inform Janis she will have to reach out to Hudson & Marshall’s support team: https://www.hudsonandmarshall.com/contactus to make sure this doesn’t happen for her moving forward.

Antiviral Agents Practice Quiz

Questions were created using Dr. Rios ppt.

Questions: 12 | Attempts: 20

Sample Question
Which of the following is not an antiviral dx. for HSV and VZV?

Acyclovir

Valacyclovir

Penciclovir

Famciclovir

Iododeoxyuridine

Trifluridine

Amantidine

Agent Exam [habbo]

Ran out of room on the first one so i deleted it and made this one do this to rank up to [OHA] Private

Questions: 9 | Attempts: 19

Sample Question
Do Agents listen to there boss and will you?

Yes

Maybe

No

Cytotoxic Agents

Questions: 20 | Attempts: 8

Sample Question
The non specific nature of what type of drugs renders all cells at risk of DNA damage?

Cytotoxic

Statins

Antidiabetic Agents

Trade and generics

Questions: 13 | Attempts: 15

Sample Question
Tolbutamide

Orinase

Acetohexamide

Dymelor

Tolazamide

Diabinese

Gsi Combo Agent Quiz

This is a general knowledge quiz for all GSI Combined VSC's.

Questions: 11 | Attempts: 33

Sample Question
Which of the following are considered SOP’s (Standard Operating Procedures)? (choose all that apply.)

Capturing customer’s name at the beginning of the call and using it twice during the call.

Giving an affirmation to assist once customer has stated their purpose for calling.

Asking if they wish to be added to the sales/promotions email list.

Asking the HV/AV question if an order is NOT being placed.

Asking the full market channel question. "Did you see this on television, on our website, or in the catalog?”

Voatile Agent

Volatile Agent Effect

Questions: 4 | Attempts: 6

Sample Question
During surgical repair of a detached retina, 2ml of sulfur hexafluoride is injected into t the posterior chamber. If the Patient is receiving 4% Desflurane and 2:1 ratio of N2O And O2, the bubble will

Triple

Double

MAC will Increase

No changes

Agent Quiz

Hello you are about to take a quiz to find out if you are worthy to become an agent if you fail you will not go to the agent site a 90 is passing barley . ....

Questions: 3 | Attempts: 33

Sample Question
Are you smart? note you must be honest or during a mission and failed you will no longer be welcome.

Yes

Its what others think of me which is "cool"

Kinda

Totaly

Im good at things im good at

Neurologic And Neuromuscular Agents

Includes:Opiod AnalgesicsNSAIDSAnestetic drugsPsychotropicsCNS StimulantsSkeletal Muscle RelaxantsAnticonvulsantsAntiparkinson/Myasthenia Gravis

Questions: 24 | Attempts: 15

Sample Question
What blocks sympathetic nerves

Adrenergics

Adrenergic Blockers

Cholinergics

Cholinergic Blockers

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