Year 2 Practice Examination

37 Questions | Total Attempts: 39

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Year 2 Practice Examination

To all the year 2 students out there who are almost doing their exams and need practice take this quiz. Specifically designed to find out your knowledge in class during the previous semester.


Questions and Answers
  • 1. 
    A manager who makes decisions by enforcing rules and regulations that are already in place, who resists change and acts as caretaker of the status quo, is a(n) ___________ manager.  
    • A. 

      A. autocratic

    • B. 

      B. democratic

    • C. 

      C. bureaucratic

    • D. 

      D. theocratic

  • 2. 
    General managers are found:  
    • A. 

      A. at the top of the inverted pyramid model of management.

    • B. 

      B. at the bottom of the traditional pyramid of management.

    • C. 

      C. in the middle of the traditional pyramid of management.

    • D. 

      D. at the bottom of the inverted pyramid model of management.

  • 3. 
    Which of the following statements about communication is true?  
    • A. 

      A. We communicate only when we want to communicate.

    • B. 

      B. We communicate chiefly with words.

    • C. 

      C. Nonverbal communication is not always silent communication

    • D. 

      D. Words mean the same things to both the speaker and the listener.

  • 4. 
    What is wrong with this sentence: “The manager ascertained that the employee was performing at optimal levels”?  
    • A. 

      A. The sentence is passive.

    • B. 

      B. The sentence is too specific.

    • C. 

      C. The sentence uses showy words.

    • D. 

      D. Both a and b.

  • 5. 
    The basic role of a team leader is to:  
    • A. 

      A. set goals for the team.

    • B. 

      B. impose his or her will on the team.

    • C. 

      C. serve the team.

    • D. 

      D. be the “master” of the team.

  • 6. 
    Which of the following statements about cover letters is true?    
    • A. 

      A. You should not limit your audience by addressing the letter to a particular person by name.

    • B. 

      B. You should make sure you answer this question for the reader, “Why should I see you?”

    • C. 

      C. You should not request an interview.

    • D. 

      D. You should copy phrases and formats from other cover letters.

  • 7. 
    What should you do if you are turned down for a job?    
    • A. 

      A. Write a letter to the interviewer thanking him or her for the opportunity.

    • B. 

      B. Call the interviewer and demand to know why you were not hired.

    • C. 

      C. Go back to where you were interviewed and arrange to “accidentally” bump into the interviewer and ask for a second chance.

    • D. 

      D. nothing

  • 8. 
    Items that are not profitable in themselves but are used to attract customers are an example of:  
    • A. 

      A. loss-leaders.

    • B. 

      B. consumer-based pricing.

    • C. 

      C. competitive pricing.

    • D. 

      D. cost-plus pricing.

  • 9. 
    The main goal of yield management is to:  
    • A. 

      A. improve the flow of information throughout a property.

    • B. 

      B. maximize room revenue.

    • C. 

      C. asses a property’s revenue potential.

    • D. 

      D. eliminate financial losses.

  • 10. 
    “Guest mix” refers to the:  
    • A. 

      A. optimum mixture of price, entertainment, and value that will draw the greatest number of guests to the hotel.

    • B. 

      B. variety or mixture of guest segments that stay in a hotel.

    • C. 

      C. way in which the front desk agents, using computerized reservation systems, book guests into the hotel most efficiently.

    • D. 

      D. ratio of employees to guests that luxury hotels seek to maintain in order to provide excellent

  • 11. 
    All of the following are upgrading techniques except:  
    • A. 

      A. the top-down method.

    • B. 

      B. the rate-category alternatives method.

    • C. 

      C. the bottom-up method.

    • D. 

      D. the cross-selling method.

  • 12. 
    Which of the following hotel areas has an opportunity to cross-sell the hotel’s restaurants to arriving guests?  
    • A. 

      A. front desk agents

    • B. 

      B. valet parking attendants

    • C. 

      C. bell attendants

    • D. 

      D. all of the above

  • 13. 
    In which of the following types of sales calls does a salesperson make to generate good will?    
    • A. 

      A. a prospect call

    • B. 

      B. a service call

    • C. 

      C. a promotional call

    • D. 

      D. a public relations call

  • 14. 
    Forced-choice questions make an effective close for telephone appointment calls because:    
    • A. 

      A. they create a choice between positive alternatives.

    • B. 

      B. they create a choice between a pleasant alternative and an unpleasant one.

    • C. 

      C. the salesperson is asking “whether” not “which.”

    • D. 

      D. all of the above.

  • 15. 
    “Shall I book your tour group for Friday night or Saturday morning?” is an example of:  
    • A. 

      A. assuming a sale.

    • B. 

      B. a forced-choice question.

    • C. 

      C. closing on a stipulation.

    • D. 

      D. a fact-finding question.

  • 16. 
    A theater setup in which chairs are in a semicircle instead of rows is known as a:  
    • A. 

      A. senate setup.

    • B. 

      B. theater-plus setup.

    • C. 

      C. schoolroom setup.

    • D. 

      D. board-of-directors setup.

  • 17. 
    Which of the following meeting room setups is similar to a theater setup except that tables and chairs are placed in a V?  
    • A. 

      A. herringbone setup

    • B. 

      B. V-shaped setup

    • C. 

      C. schoolroom setup

    • D. 

      D. banquet setup

  • 18. 
    Market share and fair share calculations provide important marketing information as part of a:  
    • A. 

      A. property analysis.

    • B. 

      B. competition analysis.

    • C. 

      C. situation analysis.

    • D. 

      D. positioning analysis.

  • 19. 
    Implementing marketing action plans at a large firm is the responsibility of:  
    • A. 

      A. the vice president of marketing and sales.

    • B. 

      B. the director of sales.

    • C. 

      C. the general manager.

    • D. 

      D. the department managers.

  • 20. 
    As part of a marketing audit, the hotel’s marketing team identifies marketplace opportunities and challenges that can affect business as part of a:    
    • A. 

      A. property analysis.

    • B. 

      B. competition analysis.

    • C. 

      C. situation analysis.

    • D. 

      D. positioning analysis.

  • 21. 
    What is a mention in the media of a property which the property did not pay for?    
    • A. 

      A. Public relations

    • B. 

      B. Publicity

    • C. 

      C. High-flying advertisement

    • D. 

      D. Advertorial

  • 22. 
    How was food and beverage service treated through the first half of the twentieth century?  
    • A. 

      A. an important profit center

    • B. 

      B. a loss leader

    • C. 

      C. a necessary evil

    • D. 

      D. a service to be outsourced

  • 23. 
    A recipe yields 100 5-ounce servings. The desired yield is 80 6-ounce servings. What is the adjustment factor?    
    • A. 

      A. .80

    • B. 

      B. 1.2

    • C. 

      C. 1.04

    • D. 

      D. .96

  • 24. 
    Guests are more price conscious at ____________ than at other meals.    
    • A. 

      A. breakfast

    • B. 

      B. lunch

    • C. 

      C. dinner

    • D. 

      D. evening snacks

  • 25. 
    The primary course selected by the guest is the:    
    • A. 

      A. du jour.

    • B. 

      B. entrée.

    • C. 

      C. prix fixe.

    • D. 

      D. appetizer.