Year 2 Practice Examination

39 Questions | Total Attempts: 90

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Year 2 Practice Examination

To all the year 2 students out there who are almost doing their exams and need practice take this quiz. Specifically designed to find out your knowledge in class during the previous semester.


Questions and Answers
  • 1. 
    Which management style fits well with an organization that is highly decentralized with relatively few levels of management?
    • A. 

      A. autocratic

    • B. 

      B. bureaucratic

    • C. 

      C. democratic

    • D. 

      D. theocratic

  • 2. 
    If a company’s organizational structure is flat, then the company:
    • A. 

      A. is highly centralized.

    • B. 

      B. will have problems responding appropriately in a fast-changing environment.

    • C. 

      C. is highly decentralized.

    • D. 

      D. none of the above.

  • 3. 
    Companies wishing to establish strong policies against sexual harassment should not:
    • A. 

      A. issue a strong policy statement against sexual harassment.

    • B. 

      B. gather facts, and avoid prejudging.

    • C. 

      C. forbid the telling of any sexual-related jokes or stories.

    • D. 

      D. take remedial action to correct past sexual harassment.

  • 4. 
    Assuming that the other person has little information to offer and dominating a conversation is called:
    • A. 

      A. defensiveness.

    • B. 

      B. arrogance.

    • C. 

      C. status.

    • D. 

      D. hidden agendas.

  • 5. 
    All but which of the following is an element of the speaking environment?  
    • A. 

      A. posture

    • B. 

      B. equipment

    • C. 

      C. flip charts

    • D. 

      D. lighting

  • 6. 
    Which of the following is the document that states the norms and rules for interacting on a team?
    • A. 

      A. action plan

    • B. 

      B. team agenda

    • C. 

      C. code of conduct

    • D. 

      D. team mission statement

  • 7. 
    When team members begin sacrificing valuable differences of opinion for the sake of team unity, they are exhibiting a phenomenon called:
    • A. 

      A. timiditis.

    • B. 

      B. team conformity.

    • C. 

      C. groupthink.

    • D. 

      D. dittoism.

  • 8. 
    In what way does an internship benefit a student?  
    • A. 

      A. opportunity to decide whether he or she wants to work in the industry

    • B. 

      B. short-term job allows employer to evaluate student

    • C. 

      C. student might get out of class early

    • D. 

      D. all of the above

  • 9. 
    What should you bring with you to a job interview?
    • A. 

      A. extra resumes

    • B. 

      B. paper and pen

    • C. 

      C. a positive attitude

    • D. 

      D. all of the above

  • 10. 
    In the hospitality industry, the job title of a salesperson is likely to be:    
    • A. 

      A. hotel representative.

    • B. 

      B. clerk.

    • C. 

      C. account manager.

    • D. 

      D. market coordinator.

  • 11. 
    The Four Ps of marketing are:
    • A. 

      A. product, planning, personality, and performance.

    • B. 

      B. people, places, psychology, and purchase.

    • C. 

      C. product, place, price, and promotion.

    • D. 

      D. promotion, placement, predominance, and professionalism.

  • 12. 
    Guests in the ___________ segment are typically reimbursed for hotel stays on a fixed, per-diem basis.
    • A. 

      A. convention and association group

    • B. 

      B. leisure traveler

    • C. 

      C. government and military traveler

    • D. 

      D. regional getaway guests

  • 13. 
    Which of the following is not a recommended means for helping staff become familiar with the area surrounding the hotel?
    • A. 

      A. Encourage staff to personally experience local attractions.

    • B. 

      B. Suggest that staff occasionally accompany guests to local attractions.

    • C. 

      C. Hold training sessions on local attractions.

    • D. 

      D. Encourage employees to stay up-to-date on area events and attractions.

  • 14. 
    Upgrading or upselling is an example of a _____________ approach to sales.
    • A. 

      A. suggestive-selling

    • B. 

      B. team-driven

    • C. 

      C. high-pressure

    • D. 

      D. benefits-oriented

  • 15. 
    The best time of day for salespeople to call clients or prospects is:
    • A. 

      A. during the early-morning hours.

    • B. 

      B. in the middle of the workday.

    • C. 

      C. during the late-afternoon hours.

    • D. 

      D. anytime during the workday.

  • 16. 
    Which of the following types of outgoing sales calls is made in order to develop client satisfaction and loyalty?
    • A. 

      A. a prospect call

    • B. 

      B. a service call

    • C. 

      C. a promotional call

    • D. 

      D. a public relations call

  • 17. 
    “Marrying” coffee stations refers to:
    • A. 

      A. assigning specific staff to oversee specific stations.

    • B. 

      B. providing a more extensive selection of food and beverages than is usual, often involving gourmet cheeses, specialty breads, select coffees, and bottled juices.

    • C. 

      C. placing two stations side by side to create a refreshment “island” that helps to establish a more relaxed atmosphere.

    • D. 

      D. combining the food and beverages of two or more stations into one.

  • 18. 
    Which of the following setups has chairs in straight rows (with aisles) parallel to the head table, stage, or speaker’s podium?
    • A. 

      A. theater setup

    • B. 

      B. banquet setup

    • C. 

      C. schoolroom setup

    • D. 

      D. hollow-square setup

  • 19. 
    As part of a marketing audit, the hotel’s marketing team assesses the strengths and weaknesses of other hotels in the local area as part of a:
    • A. 

      A. property analysis.

    • B. 

      B. competition analysis.

    • C. 

      C. situation analysis.

    • D. 

      D. positioning analysis.

  • 20. 
    Implementing marketing action plans at a large firm is the responsibility of:
    • A. 

      A. the vice president of marketing and sales.

    • B. 

      B. the director of sales.

    • C. 

      C. the general manager.

    • D. 

      D. the department managers.

  • 21. 
    Internet advertising is:
    • A. 

      A. an excellent saturation medium that can enhance a message with visuals.

    • B. 

      B. used to get a message to a number of prospects at the same time.

    • C. 

      C. a system in which the hospitality firm gives selected travel intermediaries or other target markets a special fax number they may call to receive its latest information at any time.

    • D. 

      D. a high-quality presence that can quickly provide new information to consumers.

  • 22. 
    What is pulsing?  
    • A. 

      A. Scheduling ads evenly over a period of time

    • B. 

      B. Determining the target market for a series of ads

    • C. 

      C. Scheduling ads in an uneven distribution

    • D. 

      D. Advertising only as needed

  • 23. 
    _______________ are sometimes referred to as “linking pins.”  
    • A. 

      A. Chefs

    • B. 

      B. Supervisors

    • C. 

      C. Middle managers

    • D. 

      D. Top managers

  • 24. 
    Joanne is converting a recipe to produce a greater number of portions for a banquet she will be serving.  She’s calculated the adjustment factor to be 5. The original recipe calls for 14 pounds of bananas.  How many pounds of bananas will she need to prepare the new number of portions?    
    • A. 

      A. 2.8 pounds

    • B. 

      B. 70 pounds

    • C. 

      C. .35 pounds

    • D. 

      D. Cannot be determined from the information given

  • 25. 
    The unit of measurement that describes the size of a menu’s typeface is:  
    • A. 

      A. font.

    • B. 

      B. point.

    • C. 

      C. case.

    • D. 

      D. bold.

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