Year 2 Practice Examination

39 Questions | Total Attempts: 79

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Year 2 Practice Examination

To all the year 2 students out there who are almost doing their exams and need practice take this quiz. Specifically designed to find out your knowledge in class during the previous semester.


Questions and Answers
  • 1. 
    Which management style fits well with an organization that is highly decentralized with relatively few levels of management?
    • A. 

      A. autocratic

    • B. 

      B. bureaucratic

    • C. 

      C. democratic

    • D. 

      D. theocratic

  • 2. 
    If a company’s organizational structure is flat, then the company:
    • A. 

      A. is highly centralized.

    • B. 

      B. will have problems responding appropriately in a fast-changing environment.

    • C. 

      C. is highly decentralized.

    • D. 

      D. none of the above.

  • 3. 
    Companies wishing to establish strong policies against sexual harassment should not:
    • A. 

      A. issue a strong policy statement against sexual harassment.

    • B. 

      B. gather facts, and avoid prejudging.

    • C. 

      C. forbid the telling of any sexual-related jokes or stories.

    • D. 

      D. take remedial action to correct past sexual harassment.

  • 4. 
    Assuming that the other person has little information to offer and dominating a conversation is called:
    • A. 

      A. defensiveness.

    • B. 

      B. arrogance.

    • C. 

      C. status.

    • D. 

      D. hidden agendas.

  • 5. 
    All but which of the following is an element of the speaking environment?  
    • A. 

      A. posture

    • B. 

      B. equipment

    • C. 

      C. flip charts

    • D. 

      D. lighting

  • 6. 
    Which of the following is the document that states the norms and rules for interacting on a team?
    • A. 

      A. action plan

    • B. 

      B. team agenda

    • C. 

      C. code of conduct

    • D. 

      D. team mission statement

  • 7. 
    When team members begin sacrificing valuable differences of opinion for the sake of team unity, they are exhibiting a phenomenon called:
    • A. 

      A. timiditis.

    • B. 

      B. team conformity.

    • C. 

      C. groupthink.

    • D. 

      D. dittoism.

  • 8. 
    In what way does an internship benefit a student?  
    • A. 

      A. opportunity to decide whether he or she wants to work in the industry

    • B. 

      B. short-term job allows employer to evaluate student

    • C. 

      C. student might get out of class early

    • D. 

      D. all of the above

  • 9. 
    What should you bring with you to a job interview?
    • A. 

      A. extra resumes

    • B. 

      B. paper and pen

    • C. 

      C. a positive attitude

    • D. 

      D. all of the above

  • 10. 
    In the hospitality industry, the job title of a salesperson is likely to be:    
    • A. 

      A. hotel representative.

    • B. 

      B. clerk.

    • C. 

      C. account manager.

    • D. 

      D. market coordinator.

  • 11. 
    The Four Ps of marketing are:
    • A. 

      A. product, planning, personality, and performance.

    • B. 

      B. people, places, psychology, and purchase.

    • C. 

      C. product, place, price, and promotion.

    • D. 

      D. promotion, placement, predominance, and professionalism.

  • 12. 
    Guests in the ___________ segment are typically reimbursed for hotel stays on a fixed, per-diem basis.
    • A. 

      A. convention and association group

    • B. 

      B. leisure traveler

    • C. 

      C. government and military traveler

    • D. 

      D. regional getaway guests

  • 13. 
    Which of the following is not a recommended means for helping staff become familiar with the area surrounding the hotel?
    • A. 

      A. Encourage staff to personally experience local attractions.

    • B. 

      B. Suggest that staff occasionally accompany guests to local attractions.

    • C. 

      C. Hold training sessions on local attractions.

    • D. 

      D. Encourage employees to stay up-to-date on area events and attractions.

  • 14. 
    Upgrading or upselling is an example of a _____________ approach to sales.
    • A. 

      A. suggestive-selling

    • B. 

      B. team-driven

    • C. 

      C. high-pressure

    • D. 

      D. benefits-oriented

  • 15. 
    The best time of day for salespeople to call clients or prospects is:
    • A. 

      A. during the early-morning hours.

    • B. 

      B. in the middle of the workday.

    • C. 

      C. during the late-afternoon hours.

    • D. 

      D. anytime during the workday.

  • 16. 
    Which of the following types of outgoing sales calls is made in order to develop client satisfaction and loyalty?
    • A. 

      A. a prospect call

    • B. 

      B. a service call

    • C. 

      C. a promotional call

    • D. 

      D. a public relations call

  • 17. 
    “Marrying” coffee stations refers to:
    • A. 

      A. assigning specific staff to oversee specific stations.

    • B. 

      B. providing a more extensive selection of food and beverages than is usual, often involving gourmet cheeses, specialty breads, select coffees, and bottled juices.

    • C. 

      C. placing two stations side by side to create a refreshment “island” that helps to establish a more relaxed atmosphere.

    • D. 

      D. combining the food and beverages of two or more stations into one.

  • 18. 
    Which of the following setups has chairs in straight rows (with aisles) parallel to the head table, stage, or speaker’s podium?
    • A. 

      A. theater setup

    • B. 

      B. banquet setup

    • C. 

      C. schoolroom setup

    • D. 

      D. hollow-square setup

  • 19. 
    As part of a marketing audit, the hotel’s marketing team assesses the strengths and weaknesses of other hotels in the local area as part of a:
    • A. 

      A. property analysis.

    • B. 

      B. competition analysis.

    • C. 

      C. situation analysis.

    • D. 

      D. positioning analysis.

  • 20. 
    Implementing marketing action plans at a large firm is the responsibility of:
    • A. 

      A. the vice president of marketing and sales.

    • B. 

      B. the director of sales.

    • C. 

      C. the general manager.

    • D. 

      D. the department managers.

  • 21. 
    Internet advertising is:
    • A. 

      A. an excellent saturation medium that can enhance a message with visuals.

    • B. 

      B. used to get a message to a number of prospects at the same time.

    • C. 

      C. a system in which the hospitality firm gives selected travel intermediaries or other target markets a special fax number they may call to receive its latest information at any time.

    • D. 

      D. a high-quality presence that can quickly provide new information to consumers.

  • 22. 
    What is pulsing?  
    • A. 

      A. Scheduling ads evenly over a period of time

    • B. 

      B. Determining the target market for a series of ads

    • C. 

      C. Scheduling ads in an uneven distribution

    • D. 

      D. Advertising only as needed

  • 23. 
    _______________ are sometimes referred to as “linking pins.”  
    • A. 

      A. Chefs

    • B. 

      B. Supervisors

    • C. 

      C. Middle managers

    • D. 

      D. Top managers

  • 24. 
    Joanne is converting a recipe to produce a greater number of portions for a banquet she will be serving.  She’s calculated the adjustment factor to be 5. The original recipe calls for 14 pounds of bananas.  How many pounds of bananas will she need to prepare the new number of portions?    
    • A. 

      A. 2.8 pounds

    • B. 

      B. 70 pounds

    • C. 

      C. .35 pounds

    • D. 

      D. Cannot be determined from the information given

  • 25. 
    The unit of measurement that describes the size of a menu’s typeface is:  
    • A. 

      A. font.

    • B. 

      B. point.

    • C. 

      C. case.

    • D. 

      D. bold.

  • 26. 
    The primary course selected by the guest is the:  
    • A. 

      A. du jour.

    • B. 

      B. entrée.

    • C. 

      C. prix fixe.

    • D. 

      D. appetizer.

  • 27. 
    Russian service is also known as _______ service.  
    • A. 

      A. European

    • B. 

      B. family-style

    • C. 

      C. platter

    • D. 

      D. cart

  • 28. 
    Which of the following is an example of the “loose station” variety of team service?  
    • A. 

      A. Team members are assigned one dining room or territory.

    • B. 

      B. Team members have more authority than do servers in “tight station” team service.

    • C. 

      C. Whoever is available to deliver an order does so.

    • D. 

      D. Managers do not perform the duties of servers.

  • 29. 
    The act of listening to a complaining guest at a food service operation has two main goals. One is to learn about the events or circumstance that upset the guest. The other is to:  
    • A. 

      A. allow the guest to vent his or her frustration.

    • B. 

      B. help the guest understand the operation’s viewpoint.

    • C. 

      C. improve the operation’s policies.

    • D. 

      D. practice memorization skills.

  • 30. 
    Cara and Tina had several glasses of wine with their dinner at the hotel’s restaurant. They then went to a brewery down the street to have several beers before driving to a concert downtown. On the way, they sideswiped a passenger car, injuring themselves and the driver of the other car. Under ________________ the driver of the other car could sue the hotel and its employees.    
    • A. 

      A. dram shop acts

    • B. 

      B. common law

    • C. 

      C. joint and several liability laws

    • D. 

      D. none of the above

  • 31. 
    Which of the following statements is true?  
    • A. 

      A. “Mystery shoppers” are more effective in retail businesses than in food service operations.

    • B. 

      B. Guest feedback is only helpful if it is used properly.

    • C. 

      C. Telephone follow-up is generally not recommended for getting guest feedback.

    • D. 

      D. Negative comments are of little value to a food service operation.

  • 32. 
    Contracts usually call for the client to state before the event the final number of attendees he or she expects to attend the event. This number is called the:  
    • A. 

      A. guarantee.

    • B. 

      B. function statement.

    • C. 

      C. tentative total.

    • D. 

      D. estimate.

  • 33. 
    Andre is preparing to set up for a wedding reception and needs to know how many tables should be set up. Where might he find this information?  
    • A. 

      A. function book

    • B. 

      B. function sheet

    • C. 

      C. contract

    • D. 

      D. none of the above

  • 34. 
    Food safety hazards can be:  
    • A. 

      A. biological

    • B. 

      B. chemical

    • C. 

      C. physical

    • D. 

      D. all of the above

  • 35. 
    ________ are bacteria, viruses, and parasites that are too small to see.  
    • A. 

      A. Contaminants

    • B. 

      B. Microbes

    • C. 

      C. Pesticides

    • D. 

      D. Food poisons

  • 36. 
    Which restaurant chain was one of the first to ban smoking in response to the Working Group onTobacco’s recommendation?    
    • A. 

      A. TGI Fridays

    • B. 

      B. Arby’s

    • C. 

      C. Taco Bell

    • D. 

      D. McDonald’s

  • 37. 
    Safe food is food that is free from:  
    • A. 

      A. danger.

    • B. 

      B. contamination.

    • C. 

      C. microbes.

    • D. 

      D. bacteria.

  • 38. 
    A manager who makes decisions by enforcing rules and regulations that are already in place, who resists change and acts as caretaker of the status quo, is a(n) ___________ manager.    
    • A. 

      A. autocratic

    • B. 

      B. democratic

    • C. 

      C. bureaucratic

    • D. 

      D. theocratic

  • 39. 
    Which of the following statements about cover letters is true?  
    • A. 

      A. You should not limit your audience by addressing the letter to a particular person by name.

    • B. 

      B. You should make sure you answer this question for the reader, “Why should I see you?”

    • C. 

      C. You should not request an interview.

    • D. 

      D. You should copy phrases and formats from other cover letters.