Wfd - Keeping A Job Pre/Post Test
Read each item carefully. Choose the best answer for each item. Each queston has only one correct answer.
- 1.One expectation that all employers have of their employees is that employees will _____.
- A.
Call off family plans to work overtime
- B.
Come to work on one of their days off
- C.
Complete their tasks well and on time
- D.
Refuse the offer of a raise in their pay
- 2.An employee who has a strong work ethic does all of the following EXCEPT ______.
- A.
Attend work regularly and on time
- B.
Be honest with fellow coworkers
- C.
Do the minimum work required
- D.
Show a positive attitude to others
- 3.The main purpose of training or probationary period is for the employer to find out ____.
- A.
How the employee gets back and fourth to work
- B.
How the employee spends time outside of work
- C.
The skills and work ethic that the employee has
- D.
Who the employee's friends and relatives are
- 4.Jerome's employer sees Jerome's job commitment every day. Jerome's job commitment show that he _____.
- A.
Cares about his work
- B.
Deserves to get a raise
- C.
Has no personal life
- D.
Works best under stress
- 5.If you are an employee who attends work regulary, you do all of the following EXCEPT _____.
- A.
Be responsible about missing work
- B.
Show a commitment to your work
- C.
Spend most of your free time at work
- D.
Value your relationship with coworkers
- 6.It is most important that your plan and backup plan for attending work regularly be ______.
- A.
Balanced
- B.
Easy
- C.
Quick
- D.
Workable
- 7.Supervisors are responsible for handling attendance problems. One of the first steps supervisors usually take is to _______ employees with poor attendance records.
- A.
Fire
- B.
Praise
- C.
Promote
- D.
Warn
- 8.You officially ask to be absent from work by ________.
- A.
Getting your coworkers approval to miss work
- B.
Handing in a leave request to your supervisor
- C.
Posting a list of the days that you will be absent
- D.
Telling your employer that you will miss work
- 9.If an employee is consistently punctual, she ________.
- A.
Arrives on time every day that weather permits
- B.
Establishes an overall pattern of being on time
- C.
Is late only on days that she has a good reason
- D.
Keeps track of work meetings on her calendar
- 10.To maintain consistent punctuality at work, you should first be ________.
- A.
Organized
- B.
Perfect
- C.
Prepared
- D.
Rested
- 11.Mary Beth is often late to work. Her supervisor is concerned. The first effect of Mary Beth's being late to work is likely to be ________.
- A.
A formal warning about being late
- B.
A transfer to a differenct department
- C.
The delay of a performance evaluation
- D.
The immediate loss of employment
- 12.Serifina woke up late this morning. She will be late to work. Serifina should ________.
- A.
Call a coworker to ask if he will start her work for her
- B.
Call her supervisor to say when she will arrive at work
- C.
Hurry to work. her supervisor may not notice she is late
- D.
Stay at home since she will be behind in her work today
- 13.The evaluation of an employee's work performance is mainly based on ________.
- A.
How much overtime he gets and the favors he does others
- B.
How well he likes and gets along with his fellow employees
- C.
The amount of pay and the length of his employment
- D.
The quality of his work and the time he takes to complete it
- 14.Most employers post operating procedures for machines and equipment in the workplace. These operating procedures are mainly for _______.
- A.
Cost
- B.
Education
- C.
Safety
- D.
Service
- 15.Sometimes, employees are not able to complete tasks on time. When this happens, an employee should _______.
- A.
Go to his supervisor immediately
- B.
Hope that no one notices he is late
- C.
Leave out steps to finish the task
- D.
Tale the task to another employee
- 16.Doris's supervisor gives her directions for completing a complicated task. Doris should ______.
- A.
Ask her supervisor to give the task to another employee
- B.
Ignore the directions and complete the task her own way
- C.
Make a list of the directions broken down into small steps
- D.
Skip the parts of the directiosn that she cannot understand
- 17.John must speak with Marcia about the task they will complete together. In his communications, John should NOT use _________.
- A.
A respectful tone
- B.
Offensive language
- C.
Polite words
- D.
Standard English
- 18.To show a speaker that you are listening to what he says, you should ________.
- A.
Block out noises that distract
- B.
Make eye contact with him
- C.
Pay attention to his words
- D.
Think about what he says
- 19.One of Jordi's tasks at his new job is to take telephone calls for employees. He must leave written messages in employee mailboxes. The most important part of a message that Jordi writes should be _______.
- A.
His suggestions for returning the call
- B.
Necessary information from the call
- C.
Personal comments about the caller
- D.
The exact words spoken by the caller
- 20.Nonverbal communications includes all of the following EXCEPT _________.
- A.
Gestures
- B.
Movement
- C.
Posture
- D.
Slang
- 21.You should communicate appropriately when handling a conflict with a coworker. You should ______.
- A.
Accuse your coworker of causing the conflict
- B.
Defend any mistake you made and walk away
- C.
Say nothing and hope the conflict goes away
- D.
Try to resolve the conflict with your coworker
- 22.When you demonstrate a positive attitude toward your job, you show that ________.
- A.
A positive attitude makes tasks easier to do
- B.
Other employees do not focus on their work
- C.
You are more important than your coworkers
- D.
You work is worth you time and attention
- 23.All of the following are characteristics of a positive attitude EXCEPT being _________.
- A.
Curious
- B.
Cooperative
- C.
Dependable
- D.
Respectful
- 24.Julius finishes his task for the day. He gets permission from his supervisor to help Penelope sort the mail. Julius demonstrates take initiative by _________.
- A.
Doing more than his coworkers
- B.
Finishing his tasks ahead of time
- C.
Seeking out other work to be done
- D.
Trying to get Penelope to like him
- 25.All of the following behaviors show a negative attitude EXCEPT _________.
- A.
Acting in a friendly way
- B.
Avoiding doing certain tasks
- C.
Being a self starter
- D.
Complaining about coworkers
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