Csp Gemini Pro Advance Service Training Assessment

15 Questions | Total Attempts: 93

SettingsSettingsSettings
Please wait...
Csp Gemini Pro Advance Service Training Assessment

This is the advance quiz for service providers on the CS220/CS200/20 range of Nespresso machines.


Questions and Answers
  • 1. 
    What is NESPRESSO's Optimal espresso temperature as it dispenses from the machine?
    • A. 

      155F (+/- 10)

    • B. 

      202F (+/- 5)

    • C. 

      179F (+/- 5)

    • D. 

      187F (+/- 5)

  • 2. 
    When attempting to dispense coffee or hot water, the pump turns on but there is no water flow. The pump and elbow are known to be good. What is the most likely part causing this issue?
    • A. 

      Flow meter

    • B. 

      Pump thermostat

    • C. 

      Micro switch

    • D. 

      Solenoid valve

  • 3. 
    When a NESPRESSO machine dispenses coffee that is below standard temperature, what is the first and most cost effective action a user can do to correct this problem?
    • A. 

      Replace thermo block

    • B. 

      Descale

    • C. 

      Replace heat sensor

    • D. 

      Add hot water into the water tank.

  • 4. 
    How frequently must the CS220 milk nozzle be purged with steam to reduce build up of dry milk deposits?
    • A. 

      At every machine reminder to check the thermal milk canister (every hour)

    • B. 

      Each time the disposable straw and nozzle is replaced. (Once a day)

    • C. 

      At every machine reminder to descale.

    • D. 

      Once a week.

  • 5. 
    After inserting a NESPRESSO capsule into the brew chamber, the machine occasionally dispenses hot water into a cup rather than espresso. Why?
    • A. 

      The o-rings are bad.

    • B. 

      Brew unit seals are damaged

    • C. 

      Edges of capsule were improperly straightened.

    • D. 

      Magnet was inserted backwards

  • 6. 
    What are the manufacturer's preset cup volume for the Ristretto, Espresso and Lungo cup size options?
    • A. 

      40ml, 110ml, 140ml

    • B. 

      10ml, 25ml, 80ml

    • C. 

      10ml, 25ml, 110ml

    • D. 

      25ml, 40ml, 110ml

  • 7. 
    When the error message "Machine Blocked - Call Service Center" appears instantly after turning on a CS100, CS200 or CS220, which explanation best describes the cause of malfunction?
    • A. 

      Micro switch for capsule containers or safety lid are defective.

    • B. 

      Heat sensor is not relaying thermal temperature.

    • C. 

      Flow meter is not relaying water cycle.

    • D. 

      Drip tray contacts are corroded or wet.

  • 8. 
    The GEMINI CS200 and CS220 consists of two (2) program menu accesses... one for the Technician called the After Sales Menu and one for the client called the Power User Menu. What is the difference between the two (2) program menu accesses?
    • A. 

      Only The Power User Menu allows configuration of the direct water connection.

    • B. 

      Only The After Sales Menu allows for starting the descale program.

    • C. 

      Only the Power User Menu allows configuration of the coffee temperature.

    • D. 

      The After Sales Menu allows user to reset the default manufacturer's settings.

  • 9. 
    A NESPRESSO machine is experiencing a reduced extraction flow. The equipment has been descaled and the pump has been replaced, but the extraction flow rate remains low. What part would typically be the cause of this malfunction and can be cleaned and reused?
    • A. 

      Steam outlet nozzle

    • B. 

      Pump fluid connect elbow

    • C. 

      Solenoid valve

    • D. 

      Thermoblock

  • 10. 
    On a CS220 GEMINI PRO, the steam function is chosen. Rather than steam exiting the steam outlet the solenoid positioned at the exit point of the thermoblock is clogged resulting in excessive pressure build up causing a steam tube to break. As there is a secondary solenoid built into the steam line for the purpose of releasing any remaining steam pressure into the lower drip tray, why would the machine logic not open the secondary solenoid to prevent excess pressure and damages?
    • A. 

      The thermoblock heat sensor is defective.

    • B. 

      The thermoblock heat sensor did not reach critical levels.

    • C. 

      The equipment's program is incapable of measuring pressure build up to prevent damages.

    • D. 

      The logic board is defective.

  • 11. 
    On a GEMINI PRO CS model, why would the machine prompt the user on the display to "Push A Button"?
    • A. 

      To test visibility of water tank magnet sensors.

    • B. 

      To test that a button on the keypad functions.

    • C. 

      To test pump reaction.

    • D. 

      To test that the flow meter functions.

  • 12. 
    On a GEMINI PRO CS model, why would the error message "Machine Blocked - Call Service Center" appear following the message "Push A Button" after attempting to push a button one (1) or more times?
    • A. 

      The power or logic board is defective.

    • B. 

      The flow meter is defective and does not send feedback as water passes through.

    • C. 

      The pump thermostat is overheating and must be allowed to cool down.

    • D. 

      The solenoid is defective and does not allow the electronics to control it during water cycling.

  • 13. 
    On a GEMINI PRO CS model, when the error message "Machine Blocked - Call Service Center" appears followed by the message "Heating Up", which of the following explanations is not the cause of this error?
    • A. 

      The safety lid detected a block in the brew unit.

    • B. 

      Thermoblock has malfunctioned.

    • C. 

      Heat sensor has malfunctioned.

    • D. 

      Thermal cut off fuses are burned.

  • 14. 
    On a GEMINI model CS100, CS200 or CS220, what are two possible reasons for an increase of water volume inside the capsule container?
    • A. 

      The steam valve is clogged causing water to exit into the capsule container.

    • B. 

      The large seal found in the shower head assembly of the upper brew chamber is worn or damaged.

    • C. 

      The upper seal found in the shower head assembly of the upper brew chamber is damaged.

    • D. 

      The solenoid(s) responsible for draining the excess fluid line into the drip tray is open.

  • 15. 
    On a GEMINI PRO CS model, if the drip tray is inserted properly into the machine, but the operation message "No Drip Tray" appears, which explanation would best describe the cause of malfunction?
    • A. 

      The main electronic board is defective.

    • B. 

      The capsule container is not inserted properly or damaged.

    • C. 

      The metal detection contacts on the drip tray or in the machine are corroded and must either be cleaned or replaced.

    • D. 

      The drip tray is full with water and must be emptied.

Back to Top Back to top