Trac Center Receptionist Quiz

15 Questions | By EAnderholm | Last updated: Mar 21, 2022 | Total Attempts: 57

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Questions and Answers

1.

Who is the primary TRAC Center staff member that meets with students regarding resume writing or interviewing?
- A.
  
  Michelle
- B.
  
  Laurie
- C.
  
  Erin
- D.
  
  Myla
2.

When scheduling an appointment for any TRAC Center staff person, how long should appointments be?
- A.
  
  One hour
- B.
  
  30 minutes
- C.
  
  Two hours
- D.
  
  15 minutes
3.

A student walks into the TRAC Center asking for assistance from a staff person in the TRAC Center. That staff person is in a meeting and unavailable to talk with the student. What should you do?
- A.
  
  Ask the student to briefly describe their questions. Maybe you know the answer or can hand them a brochure that will help!
- B.
  
  Offer to make an appointment so the student can discuss their questions at a later time.
- C.
  
  See if another staff person in the TRAC Center is available. They may be able to help even though the student is looking for someone else.
- D.
  
  Take a message with the student's name, phone number, e-mail address, and question. Leave it on the pinboard outside of the staff person's office so they can reconnect with the student.
- E.
  
  Suggest that the student talk to an advisor downstairs in the C building. If it is a general advising question, they will probably be able to help.
- F.
  
  All of the above are good ways to handle the situation.
4.

A student comes to the TRAC Center for help deciding on a major or career. What should you do?
- A.
  
  Sign them up to attend a "Do What You Are" Workshop. They can take the DWYA assessment after they attend the workshop.
- B.
  
  Give the student the flyer with information about how to take the "Do What You Are" assessment online. Then, schedule them to attend a DWYA workshop. Remind them to complete the assessment before their scheduled workshop.
- C.
  
  Schedule them an appointment with Laurie. Students who are undecided about their major do not need to take the "Do What You Are" assessment.
- D.
  
  Take a message for a TRAC Center staff person to call them back.
5.

TRAC Center stands for "Transfer, Resumes, and College".
- A.
  
  True
- B.
  
  False
6.

Who is the primary TRAC Center staff person who does transfer advising?
- A.
  
  Erin
- B.
  
  Michelle
- C.
  
  Myla
- D.
  
  Laurie
7.

Which advisor(s) in the TRAC Center also advise students in HUMD 0330 classes?
- A.
  
  Erin
- B.
  
  Michelle
- C.
  
  Laurie
- D.
  
  All of the above
8.

When making an appointment in Outlook, what goes in the "Subject" and "Location" fields?
- A.
  
  Student's first and last name, Leave the "Location" field blank
- B.
  
  Type of appointment (Transfer adivisng, resume, HUMD advising, etc.), Student's first and last name,
- C.
  
  Student's first and last name, Type of appointment (Transfer adivisng, resume, HUMD advising, etc.)
- D.
  
  Student's first name only, TRAC Center room numer (C227)
9.

Appointments should not be made for the same day.
- A.
  
  True
- B.
  
  False
10.

What is the name of the website where employers can post jobs for Lone Star College students, alumni, and community members?
- A.
  
  College Central
- B.
  
  College Connections
- C.
  
  Lonestar.edu
- D.
  
  Do What You Are
11.

Do I need a copy code to make copies for the TRAC Center?
- A.
  
  No. You can make copies without a certain code.
- B.
  
  Yes. Use your social security number.
- C.
  
  Yes. Check with any TRAC Center staff member to get their copy code.
- D.
  
  No. You will not be making copies for the TRAC Center.
12.

Uh-oh! The TRAC Center front door is locked and you need to get in. Who has a key?
- A.
  
  All staff members of the TRAC Center have keys to the front door. You may also ask the person sitting at the courtesy counter to open the door.
- B.
  
  The front door to the TRAC Center does not lock.
- C.
  
  Only the Dean of Student Services has a key for this door. Visit her office downstairs to request the door to be unlocked.
- D.
  
  Try your car or house key. Any key will unlock the front door of the TRAC Center
13.

What is the dress code for people working at the front desk in the TRAC Center?
- A.
  
  Business casual.
- B.
  
  Lone Star College shirts only.
- C.
  
  Anything goes!
- D.
  
  Casual but professional.
14.

What is the primary goal of the person sitting at the front desk in the TRAC Center?
- A.
  
  Get any homework done so you can relax when you get home.
- B.
  
  The only job of the person at the front desk is to answer the phone.
- C.
  
  The person at the front desk must be able to answer all of the questions of students who come to the TRAC Center.
- D.
  
  Be a friendly greeter to people entering the TRAC Center. Also, answer the TRAC Center phone, answer student questions to the best of your ability, and make appointments as needed.
15.

What should you say when answering the TRAC Center phone?
- A.
  
  Hello?
- B.
  
  You've reached the TRAC Center. This is (your name). How can I help you?
- C.
  
  Please do not answer the TRAC Center phone.
- D.
  
  The TRAC Center does not have a phone.