Trac Center Receptionist Quiz
- 1.Who is the primary TRAC Center staff member that meets with students regarding resume writing or interviewing?
- A.
Michelle
- B.
Laurie
- C.
Erin
- D.
Myla
- 2.When scheduling an appointment for any TRAC Center staff person, how long should appointments be?
- A.
One hour
- B.
30 minutes
- C.
Two hours
- D.
15 minutes
- 3.A student walks into the TRAC Center asking for assistance from a staff person in the TRAC Center. That staff person is in a meeting and unavailable to talk with the student. What should you do?
- A.
Ask the student to briefly describe their questions. Maybe you know the answer or can hand them a brochure that will help!
- B.
Offer to make an appointment so the student can discuss their questions at a later time.
- C.
See if another staff person in the TRAC Center is available. They may be able to help even though the student is looking for someone else.
- D.
Take a message with the student's name, phone number, e-mail address, and question. Leave it on the pinboard outside of the staff person's office so they can reconnect with the student.
- E.
Suggest that the student talk to an advisor downstairs in the C building. If it is a general advising question, they will probably be able to help.
- F.
All of the above are good ways to handle the situation.
- 4.A student comes to the TRAC Center for help deciding on a major or career. What should you do?
- A.
Sign them up to attend a "Do What You Are" Workshop. They can take the DWYA assessment after they attend the workshop.
- B.
Give the student the flyer with information about how to take the "Do What You Are" assessment online. Then, schedule them to attend a DWYA workshop. Remind them to complete the assessment before their scheduled workshop.
- C.
Schedule them an appointment with Laurie. Students who are undecided about their major do not need to take the "Do What You Are" assessment.
- D.
Take a message for a TRAC Center staff person to call them back.
- 5.TRAC Center stands for "Transfer, Resumes, and College".
- A.
True
- B.
False
- 6.Who is the primary TRAC Center staff person who does transfer advising?
- A.
Erin
- B.
Michelle
- C.
Myla
- D.
Laurie
- 7.Which advisor(s) in the TRAC Center also advise students in HUMD 0330 classes?
- A.
Erin
- B.
Michelle
- C.
Laurie
- D.
All of the above
- 8.When making an appointment in Outlook, what goes in the "Subject" and "Location" fields?
- A.
Student's first and last name, Leave the "Location" field blank
- B.
Type of appointment (Transfer adivisng, resume, HUMD advising, etc.), Student's first and last name,
- C.
Student's first and last name, Type of appointment (Transfer adivisng, resume, HUMD advising, etc.)
- D.
Student's first name only, TRAC Center room numer (C227)
- 9.Appointments should not be made for the same day.
- A.
True
- B.
False
- 10.What is the name of the website where employers can post jobs for Lone Star College students, alumni, and community members?
- A.
College Central
- B.
College Connections
- C.
Lonestar.edu
- D.
Do What You Are
- 11.Do I need a copy code to make copies for the TRAC Center?
- A.
No. You can make copies without a certain code.
- B.
Yes. Use your social security number.
- C.
Yes. Check with any TRAC Center staff member to get their copy code.
- D.
No. You will not be making copies for the TRAC Center.
- 12.Uh-oh! The TRAC Center front door is locked and you need to get in. Who has a key?
- A.
All staff members of the TRAC Center have keys to the front door. You may also ask the person sitting at the courtesy counter to open the door.
- B.
The front door to the TRAC Center does not lock.
- C.
Only the Dean of Student Services has a key for this door. Visit her office downstairs to request the door to be unlocked.
- D.
Try your car or house key. Any key will unlock the front door of the TRAC Center
- 13.What is the dress code for people working at the front desk in the TRAC Center?
- A.
Business casual.
- B.
Lone Star College shirts only.
- C.
Anything goes!
- D.
Casual but professional.
- 14.What is the primary goal of the person sitting at the front desk in the TRAC Center?
- A.
Get any homework done so you can relax when you get home.
- B.
The only job of the person at the front desk is to answer the phone.
- C.
The person at the front desk must be able to answer all of the questions of students who come to the TRAC Center.
- D.
Be a friendly greeter to people entering the TRAC Center. Also, answer the TRAC Center phone, answer student questions to the best of your ability, and make appointments as needed.
- 15.What should you say when answering the TRAC Center phone?
- A.
Hello?
- B.
You've reached the TRAC Center. This is (your name). How can I help you?
- C.
Please do not answer the TRAC Center phone.
- D.
The TRAC Center does not have a phone.
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