Trac Center Receptionist Quiz

15 Questions

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Company Quizzes & Trivia

Questions and Answers
  • 1. 
    Who is the primary TRAC Center staff member that meets with students regarding resume writing or interviewing?
    • A. 

      Michelle

    • B. 

      Laurie

    • C. 

      Erin

    • D. 

      Myla

  • 2. 
    When scheduling an appointment for any TRAC Center staff person, how long should appointments be?
    • A. 

      One hour

    • B. 

      30 minutes

    • C. 

      Two hours

    • D. 

      15 minutes

  • 3. 
    A student walks into the TRAC Center asking for assistance from a staff person in the TRAC Center. That staff person is in a meeting and unavailable to talk with the student. What should you do?
    • A. 

      Ask the student to briefly describe their questions. Maybe you know the answer or can hand them a brochure that will help!

    • B. 

      Offer to make an appointment so the student can discuss their questions at a later time.

    • C. 

      See if another staff person in the TRAC Center is available. They may be able to help even though the student is looking for someone else.

    • D. 

      Take a message with the student's name, phone number, e-mail address, and question. Leave it on the pinboard outside of the staff person's office so they can reconnect with the student.

    • E. 

      Suggest that the student talk to an advisor downstairs in the C building. If it is a general advising question, they will probably be able to help.

    • F. 

      All of the above are good ways to handle the situation.

  • 4. 
    A student comes to the TRAC Center for help deciding on a major or career. What should you do?
    • A. 

      Sign them up to attend a "Do What You Are" Workshop. They can take the DWYA assessment after they attend the workshop.

    • B. 

      Give the student the flyer with information about how to take the "Do What You Are" assessment online. Then, schedule them to attend a DWYA workshop. Remind them to complete the assessment before their scheduled workshop.

    • C. 

      Schedule them an appointment with Laurie. Students who are undecided about their major do not need to take the "Do What You Are" assessment.

    • D. 

      Take a message for a TRAC Center staff person to call them back.

  • 5. 
    TRAC Center stands for "Transfer, Resumes, and College".
    • A. 

      True

    • B. 

      False

  • 6. 
    Who is the primary TRAC Center staff person who does transfer advising?
    • A. 

      Erin

    • B. 

      Michelle

    • C. 

      Myla

    • D. 

      Laurie

  • 7. 
    Which advisor(s) in the TRAC Center also advise students in HUMD 0330 classes?
    • A. 

      Erin

    • B. 

      Michelle

    • C. 

      Laurie

    • D. 

      All of the above

  • 8. 
    When making an appointment in Outlook, what goes in the "Subject" and "Location" fields?
    • A. 

      Student's first and last name, Leave the "Location" field blank

    • B. 

      Type of appointment (Transfer adivisng, resume, HUMD advising, etc.), Student's first and last name,

    • C. 

      Student's first and last name, Type of appointment (Transfer adivisng, resume, HUMD advising, etc.)

    • D. 

      Student's first name only, TRAC Center room numer (C227)

  • 9. 
    Appointments should not be made for the same day.
    • A. 

      True

    • B. 

      False

  • 10. 
    • A. 

      College Central

    • B. 

      College Connections

    • C. 

      Lonestar.edu

    • D. 

      Do What You Are

  • 11. 
    Do I need a copy code to make copies for the TRAC Center?
    • A. 

      No. You can make copies without a certain code.

    • B. 

      Yes. Use your social security number.

    • C. 

      Yes. Check with any TRAC Center staff member to get their copy code.

    • D. 

      No. You will not be making copies for the TRAC Center.

  • 12. 
    Uh-oh! The TRAC Center front door is locked and you need to get in. Who has a key?
    • A. 

      All staff members of the TRAC Center have keys to the front door. You may also ask the person sitting at the courtesy counter to open the door.

    • B. 

      The front door to the TRAC Center does not lock.

    • C. 

      Only the Dean of Student Services has a key for this door. Visit her office downstairs to request the door to be unlocked.

    • D. 

      Try your car or house key. Any key will unlock the front door of the TRAC Center

  • 13. 
    • A. 

      Business casual.

    • B. 

      Lone Star College shirts only.

    • C. 

      Anything goes!

    • D. 

      Casual but professional.

  • 14. 
    • A. 

      Get any homework done so you can relax when you get home.

    • B. 

      The only job of the person at the front desk is to answer the phone.

    • C. 

      The person at the front desk must be able to answer all of the questions of students who come to the TRAC Center.

    • D. 

      Be a friendly greeter to people entering the TRAC Center. Also, answer the TRAC Center phone, answer student questions to the best of your ability, and make appointments as needed.

  • 15. 
    What should you say when answering the TRAC Center phone?
    • A. 

      Hello?

    • B. 

      You've reached the TRAC Center. This is (your name). How can I help you?

    • C. 

      Please do not answer the TRAC Center phone.

    • D. 

      The TRAC Center does not have a phone.