Trac Center Receptionist Quiz

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1. Do I need a copy code to make copies for the TRAC Center?

Explanation

At times, a staff member from the TRAC Center may ask you to make copies. The nearest copy machine is located on the second floor of building C, back behind the courtesy counter, near the vending machines. You'll need a code to use the copy machine, so ask any TRAC Center staff member for theirs to use.

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About This Quiz
Trac Center Receptionist Quiz - Quiz

The TRAC Center Receptionist Quiz assesses knowledge essential for reception duties at a career and academic advising center. It covers staff roles, appointment scheduling, handling student inquiries, and... see moreguidance on career assessments, ensuring effective student support. see less

2. Uh-oh! The TRAC Center front door is locked and you need to get in. Who has a key?

Explanation

For the most part, the front door to the TRAC Center will be unlocked during normal business hours, M-F, 8-5. We ask that you do not enter the TRAC Center outside of these hours. However, if, for some reason, the door is locked and you are scheduled to work at the front desk, you can request that any of the TRAC staff or a staff member from the courtesy counter unlock the door. Let the courtesy counter know you work in the TRAC Center.

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3. What should you say when answering the TRAC Center phone?

Explanation

We appreciate the person at the front desk in the TRAC Center answering the phone. Answer professionally, and let the person know that they are speaking to a TRAC Center representative. Remember that on the front desk phone, you'll see the phone lines for each of the professional staff persons who office in the TRAC Center. You do not need to answer their personal lines, just the main TRAC Center number, 936-271-6218.

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4. What is the primary goal of the person sitting at the front desk in the TRAC Center?

Explanation

The front desk staff in the TRAC Center play several important roles including welcoming students, making appointments, and answering the phone. You will learn a lot about what the TRAC Center does, so you may be able to answer a lot of questions for students. However, there will always be things you need to ask a TRAC Center staff person about, and that is perfectly fine. If nobody is there to ask, write down the question and leave it outside our office doors or e-mail us!

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5. A student comes to the TRAC Center for help deciding on a major or career. What should you do?

Explanation

We like all students who are trying to choose a major or career to first take the DWYA assessment. This tool helps the student to think critically about themselves and gives the TRAC Center staff a better idea of how to help them. They may sign up for a DWYA workshop before they have taken the assessment, but the assessment must be finished before the workshop date. After a student has attended a workshop, they may follow up with an individual appointment with a TRAC Center staff person.

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6. Who is the primary TRAC Center staff member that meets with students regarding resume writing or interviewing?

Explanation

Myla Crouse meets with students regarding career readiness. This includes skills like resume writing and interviewing in addition to job search skills and work ethics. She meets with students individually, and also leads Career Readiness Program workshops that cover these topics.

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7. Who is the primary TRAC Center staff person who does transfer advising?

Explanation

While all TRAC Center staff may be able to answer questions about transfering to a university, transfer advising appointments are usually made with Erin Anderholm.

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8. Which advisor(s) in the TRAC Center also advise students in HUMD 0330 classes?

Explanation

Erin, Michelle, and Laurie advise students in HUMD 0330 classes. These students may come by the TRAC Center to ask questions or schedule appointments with their advisor.

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9. TRAC Center stands for "Transfer, Resumes, and College".

Explanation

TRAC Center stands for "Transfer, Recruitment, and Careers".

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10. When scheduling an appointment for any TRAC Center staff person, how long should appointments be?

Explanation

All appointments should be scheduled for one hour. While actual appointment times may vary, this gives the staff person plenty of time to cover student questions.

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11. Appointments should not be made for the same day.

Explanation

If a student comes in to make an appointment, they should not be scheduled for later that same day. This gives the staff person plenty of time to plan for the appointment and make sure they will be in their office, ready to meet with the student.

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12. What is the name of the website where employers can post jobs for Lone Star College students, alumni, and community members?

Explanation

Employers can post jobs for students, alumni, and community members on College Central. If an employer comes into the TRAC Center, they can be given a packet that describes the process for posting positions on this site. College Central packets are kept in the flyer stand near the front desk in the TRAC Center.

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13. What is the dress code for people working at the front desk in the TRAC Center?

Explanation

You may dress casually, but remain professional. T-shirts, jeans, and tennis shoes are perfectly fine! Just make sure your shorts are not too short and nothing inappropriate is showing. There are not a lot of hard and fast rules about what to wear, but we ask that you use good judgement.

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14. When making an appointment in Outlook, what goes in the "Subject" and "Location" fields?

Explanation

In the "Subject" field, type the student's full name, and in the "Location" field, type the kind of appointment you are scheduling. In the big comment box below this information, include the student's ID number, phone number, and your name.

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15. A student walks into the TRAC Center asking for assistance from a staff person in the TRAC Center. That staff person is in a meeting and unavailable to talk with the student. What should you do?

Explanation

You might try any of the above to help a student. Sometimes, you might do several of these things!

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Do I need a copy code to make copies for the TRAC Center?
Uh-oh! The TRAC Center front door is locked and you need to get...
What should you say when answering the TRAC Center phone?
What is the primary goal of the person sitting at the front desk in...
A student comes to the TRAC Center for help deciding on a major or...
Who is the primary TRAC Center staff member that meets with students...
Who is the primary TRAC Center staff person who does transfer...
Which advisor(s) in the TRAC Center also advise students in HUMD 0330...
TRAC Center stands for "Transfer, Resumes, and College".
When scheduling an appointment for any TRAC Center staff person, how...
Appointments should not be made for the same day.
What is the name of the website where employers can post jobs for Lone...
What is the dress code for people working at the front desk in the...
When making an appointment in Outlook, what goes in the...
A student walks into the TRAC Center asking for assistance from a...
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