LA 8: Continuous Quality Improvement Quiz

2.

Utilizing Assertive Language is a helpful strategy to to improve communication in the health care setting.

True
False

Correct Answer

A. True

Explanation

Utilizing assertive language in the healthcare setting is indeed a helpful strategy to improve communication. Assertive language allows individuals to express their thoughts, feelings, and needs in a direct and respectful manner. It promotes open and honest communication, reduces misunderstandings, and fosters a collaborative and supportive environment. In healthcare, where effective communication is crucial for patient care and safety, using assertive language can help healthcare professionals convey information clearly, advocate for their patients, and address conflicts or concerns in a constructive way.

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3.

Donabedian's Dimensions of Quality consist of:

Structure, Process, Outcome
Tomato, Potato, Carrot
Quality, Health, Care
Safety, Care, Organization

Correct Answer

A. Structure, Process, Outcome

Explanation

Donabedian's Dimensions of Quality are a framework used to assess and evaluate the quality of healthcare services. Structure refers to the physical and organizational aspects of healthcare facilities, such as the availability of resources and the qualifications of staff. Process refers to the activities and interactions that take place in the delivery of healthcare, including diagnosis, treatment, and communication. Outcome refers to the end result of healthcare, such as the patient's health status or satisfaction. Therefore, the correct answer is Structure, Process, Outcome.

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4.

Select the most correct term which involves assuring quality of care in Canadian health care organizations is upheld.

Standards of Care
Love
Risk Management
Quality Improvement

Correct Answer

A. Quality Improvement

Explanation

Quality Improvement involves the continuous monitoring and evaluation of processes and outcomes in healthcare organizations to ensure that the quality of care provided meets or exceeds established standards. It focuses on identifying areas for improvement, implementing changes, and measuring the impact of those changes on patient outcomes. This term aligns with the goal of assuring quality of care in Canadian healthcare organizations is upheld. Standards of Care refers to guidelines or criteria for delivering healthcare services, Love is not relevant to assuring quality of care, and Risk Management focuses on identifying and mitigating potential risks in healthcare settings.

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5.

According to the Teamwork and Communication Working Group (2011), what are the most effective methods of improving communication in the Health Care setting?

Understanding own biases, self-reflection,
Proper Eye Contact, Open Body Language, Calm Voice
SBAR, Debriefings, Handout Process, Critical Language, Active Listening
Yelling, Agression, Jumping up and down

Correct Answer

A. SBAR, Debriefings, Handout Process, Critical Language, Active Listening

Explanation

The most effective methods of improving communication in the healthcare setting, according to the Teamwork and Communication Working Group (2011), include SBAR (Situation, Background, Assessment, Recommendation), debriefings, handout process, critical language, and active listening. These methods promote clear and concise communication, facilitate effective information sharing, and ensure that all relevant details are communicated accurately. Additionally, active listening helps healthcare professionals to understand and respond appropriately to patient needs and concerns.

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6.

Select the incorrect example of a potential risk in the health care setting.

Patient Falls
Employee Injury
Property Loss or damage
Proper disposal of sharps

Correct Answer

A. Proper disposal of sharps

Explanation

Proper disposal of sharps is not an incorrect example of a potential risk in the healthcare setting. It is a valid example of a potential risk as improper disposal of sharps can lead to injuries and infections. It is important for healthcare facilities to have proper protocols in place for the safe disposal of sharps to prevent harm to both patients and healthcare workers.

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LA 8: Continuous Quality Improvement Quiz

Risk management is defined as:

Quiz Preview

Utilizing Assertive Language is a helpful strategy to to improve communication in the health care setting.

Donabedian's Dimensions of Quality consist of:

Select the most correct term which involves assuring quality of care in Canadian health care organizations is upheld.

According to the Teamwork and Communication Working Group (2011), what are the most effective methods of improving communication in the Health Care setting?

Select the incorrect example of a potential risk in the health care setting.