Please answer the following 6 M/C questions. An 80% is required to pass the quiz. Please take a screen shot or download the certificate and e-mail it to your designated LA 8 leader.
Chapter 11: Quality Improvement in your Gaudine and Lamb textbook may be used as a resource.
Structure, Process, Outcome
Tomato, Potato, Carrot
Quality, Health, Care
Safety, Care, Organization
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The maintenance of a desired level of quality in a service
The identification, assessment, and prioritization of risks
An intense mathematical equation
An appraisal of individual talents
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Patient Falls
Employee Injury
Property Loss or damage
Proper disposal of sharps
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Understanding own biases, self-reflection,
Proper Eye Contact, Open Body Language, Calm Voice
SBAR, Debriefings, Handout Process, Critical Language, Active Listening
Yelling, Agression, Jumping up and down
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True
False
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