Weeks 1 & 2 (First Party Claims/Veh Assignments) - January

15 Questions | Total Attempts: 55

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Weeks 1 & 2 (First Party Claims/Veh Assignments) - January


Questions and Answers
  • 1. 
    According to the policy under Part D, what is the most we will pay for any "non-owned auto" which is a "trailer" under policy 0698 ___________ and under policy 0611 or 1215 ___________?
    • A. 

      500, 1500

    • B. 

      1500, 500

    • C. 

      1000, 2000

    • D. 

      2000, 1000

  • 2. 
    According to the policy, "You" and "Your" refer to?
    • A. 

      Family member

    • B. 

      Household Member

    • C. 

      Named Insured

    • D. 

      All of these are correct

  • 3. 
    According to the policy, "your covered auto" means
    • A. 

      Any vehicle shown in the Declarations

    • B. 

      Any trailer you own

    • C. 

      Any newly acquired auto

    • D. 

      All of these are correct

  • 4. 
    According to the policy, We will pay, without the application of a deductible up to a maximum of $________ for temporary transportation expenses not exceeding $__________ per incurred by you in the event of a loss to "your covered auto".  We will pay for such expenses if the loss is caused by Collision or Comprehensive only if the declarations indicate that coverage is provided for "your covered auto".
    • A. 

      750, 25

    • B. 

      900, 30

    • C. 

      1200, 40

    • D. 

      1500, 50

  • 5. 
    If the insured runs over a nail in the road and blows the tire, we will pay for damage to the tire.
    • A. 

      True

    • B. 

      False

  • 6. 
    Which type of losses get sent to EFW for review?  Select all that apply.
    • A. 

      Fire

    • B. 

      Hail

    • C. 

      Vandalism

    • D. 

      Deer

    • E. 

      Theft

    • F. 

      All losses that are suspicious

  • 7. 
    How many days do we pend for an appraisal? 
    • A. 

      1 B/D

    • B. 

      2 B/D

    • C. 

      4 B/D

    • D. 

      5 B/D

  • 8. 
    How many days do we pend for vehicle pickup when the vehicle is assigned to Copart?
    • A. 

      1 B/D

    • B. 

      2 B/D

    • C. 

      4 B/D

    • D. 

      7 B/D

  • 9. 
    How many days do we pend to support for a police report?
    • A. 

      Same day

    • B. 

      1 B/D

    • C. 

      2 B/D

    • D. 

      No pend is needed

  • 10. 
    How many days do we pend the file to no-fault when there are injuries in the insured's vehicle?
    • A. 

      Same day

    • B. 

      1 B/D

    • C. 

      2 B/D

    • D. 

      4 B/D

  • 11. 
    What information is submitted to U/W department?  Check all that apply.
    • A. 

      Unlisted or Non-Rated drivers

    • B. 

      DWI

    • C. 

      Final Tol

    • D. 

      Loss within 60 days of inception

    • E. 

      Whenever there is questionable information relating to the policy such as insured does not appear to live at policy address.

  • 12. 
    Contact calls to the insured should always __________. Check all that apply.
    • A. 

      Set the expectation for the customer

    • B. 

      Include empathy

    • C. 

      Confirm the method of inspection

    • D. 

      Explain the deductible and rental information

  • 13. 
    Per Regulation 64, 216.1 under definitions, claimant shall mean:
    • A. 

      Any person who attempts to obtain a benefit from an insurer

    • B. 

      The other driver who submits a claim to the insurer

    • C. 

      An adverse carrier who submits their subrogation demands

  • 14. 
    Per Regulation 64, Part 216.0, the Preamble states, Claim practice principles to be followed by all insurers:
    • A. 

      Have as your basic goal the prompt and fair settlement of all claims

    • B. 

      Assist the claimant in the processing of a claim

    • C. 

      Do not demand verification of facts unless there are good reasons to do so and should be done expeditiously as possible

    • D. 

      Clearly inform the claimant of the insurer's position regarding any disputed matter

    • E. 

      Respond promptly, when response is indicated, to all communications from insureds, claimants, attorneys, and any other interested persons

    • F. 

      Every insurer shall distribute copies of this regulation to every person directly responsible  for the supervision, handling and settlement of the claims subject to this regulation, and every insurer shall satisfy itself that all such personnel are thoroughly conversant with and complying with, this regulation.

    • G. 

      Every insurer shall distribute copies of Best Practices to every person directly responsible for handling claim files.  

    • H. 

      First 6 options

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