Weeks 1 & 2 (First Party Claims/Veh Assignments) - January

The correct answer is 4 B/D. This means that we pend for an appraisal for four business days.

The policy states that the insurance company will cover temporary transportation expenses incurred by the policyholder in the event of a loss to their covered auto. The maximum amount they will pay for these expenses is $750, and the expenses should not exceed $25 per day. This coverage is applicable only if the loss is caused by Collision or Comprehensive, and if the declarations indicate that coverage is provided for the policyholder's covered auto.

When making contact calls to the insured, it is important to set the expectation for the customer by informing them of what to expect during the process. Including empathy in the call helps to establish a rapport and show understanding towards the insured's situation. Confirming the method of inspection ensures that both parties are on the same page and there are no misunderstandings. Lastly, explaining the deductible and rental information provides transparency and clarity regarding the financial aspects of the claim.

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The correct answer is "same day." This means that there is no waiting period or delay in providing support for a police report. The support is given on the day the report is made.

The policy states that "your covered auto" includes any vehicle shown in the Declarations, any trailer owned by the insured, and any newly acquired auto. Therefore, all of these options are correct and fall under the definition of "your covered auto" according to the policy.

The correct answer is 2 B/D. This means that when a vehicle is assigned to Copart, it takes 2 business days for the vehicle pickup to be completed. Business days typically refer to weekdays, excluding weekends and public holidays. Therefore, it can be inferred that the process of vehicle pickup at Copart takes approximately 2 working days.

The correct answer is "Any person who attempts to obtain a benefit from an insurer." This definition is stated in Regulation 64, 216.1 under definitions. It encompasses all individuals who seek to receive benefits from an insurance company, regardless of whether they are the claimant, the other driver submitting a claim, or an adverse carrier submitting subrogation demands.

The correct answer is the first 6 options. This is because the given passage states that insurers should have the goal of prompt and fair settlement of claims, assist claimants in the claim process, avoid unnecessary verification of facts, inform claimants of any disputes, respond promptly to communications, and ensure that all personnel handling claims are familiar with and following the regulation. These principles align with the first 6 options provided.

The losses that get sent to EFW for review include fire, vandalism, theft, and all losses that are suspicious. This means that any loss related to a fire incident, any damage caused by vandalism, any stolen property, and any loss that raises suspicion will be reviewed by EFW.

The U/W department is submitted information regarding unlisted or non-rated drivers, DWI, final tol, loss within 60 days of inception, and whenever there is questionable information relating to the policy such as insured not appearing to live at the policy address.

According to the policy, "You" and "Your" refer to the Named Insured. This means that the policy coverage and terms apply specifically to the person or entity named as the insured on the policy. The Named Insured is the individual or organization that has purchased the insurance policy and is responsible for paying the premiums. Therefore, any references to "You" or "Your" in the policy would be referring to the Named Insured.

The statement is true because if the insured runs over a nail in the road and blows the tire, the insurance company will cover the damage to the tire. This is typically covered under comprehensive or collision insurance, depending on the policy. It is important for the insured to report the incident to the insurance company and follow their guidelines for filing a claim.