February- Refresher Training Knowledge Test
This test will measure how much you understand the topic about the New Problematic Order Page. While taking the exam, you are only allowed to browse the Hobbyking. Com website. You will only be given 15 minutes to answer all the questions. So do your best and good luck!
- 1.Which page in the Problematic order page can you see the list of orders that need follow-up actions? It also stands as a reminder to ensure that orders are properly updated?
- A.
Pending BK Order
- B.
View CS Actions Pending BK
- C.
View Closed Pending BK Order
- D.
View CS Follow up Actions
- 2.How many days should we wait for the customer’s reply for Unclaimed Parcels?
- A.
0 days
- B.
5 days
- C.
7 days
- D.
14 days
- 3.Which of the following categories of the new Problematic Order Page where customers do not receive any email notification about his parcel?
- A.
Missing Stock
- B.
Damage Stock
- C.
Oversized/ Overweight
- D.
Returned Parcel
- 4.Which of the following alternative solutions are not being offered to the customer on the Email notification that he receives once his order was put in the Problematic Order Page for Missing Stock?
- A.
Split Order
- B.
Wait for replenishment
- C.
Substitute
- D.
Cancel Entire Order
- 5.What is the default solution for missing stock under the new Problematic Order Page if the customer doesn’t respond within 7 days?
- A.
Split Order
- B.
Cancel Missing Item
- C.
Cancel Entire Order
- D.
Substitute
- 6.For which returned parcel issue (under the New Problematic Order Page) can we reship the parcel (upon customer’s request) without asking the customer to settle the re-shipping cost?
- A.
Parcel rejected by customer
- B.
Returned with unknown reason
- C.
Unclaimed parcel
- D.
Incorrect Shipping Address
- 7.Which of the following actions will NOT be automatically done by the system when you update the New Problematic Order Page?
- A.
Issuance of item amount as store credits for cancellation of missing item/s.
- B.
Changing the quantity showing on the database into the available number of item if for example, the customer order 4 units but 3 units is not available.
- C.
Creating a copy order if the customer opted for splitting the order
- D.
Database notes
- 8.What is the default solution for damage stock under the new Problematic Order Page if the customer doesn’t respond within 7 days?
- A.
Cancel Missing Item
- B.
Split Order
- C.
Cancel Entire Order
- D.
Wait for Replenishment
- 9.Under what column in the Pending BK Order Page can you identify if the customer replied through their Hobbyking account?
- A.
Create Date
- B.
Customer Reply Date
- C.
Customer Reply
- D.
Created By
- 10.How many days should we wait for the customer’s reply for Parcel Rejected by Customer?
- A.
0 days
- B.
5 days
- C.
7 days
- D.
14 days
- 11.Who is in charge of the Problematic Order Page?
- A.
Order Processing Officer
- B.
Lead Support
- C.
Business Support
- D.
Platform Support
- 12.What should be used when updating the Problematic Order Page under Missing Stock, if the customer would like to have 3D Main Blades for mCPX (2pc) as a substitute for the BK item on his order?
- A.
074000013
- B.
3D Main Blades for mCPX (2pc)
- C.
22663
- D.
074000013 or 22663
- 13.Which of the following issues is not under Returned Parcel category in the Problematic Order Page?
- A.
Incorrect Shipping Address
- B.
Unknown Reason
- C.
Unclaimed Parcel
- D.
Unsettled Customs Tax
- 14.What is the default solution for Returned parcel due to Incorrect Shipping Address under the new Problematic Order Page if the customer doesn’t respond within 14 days?
- A.
Cancel Entire Order
- B.
Ready to Ship
- C.
Split Order
- D.
Substitute
- 15.What is the default page of the new Problematic Order Page?
- A.
Pending BK Order
- B.
View CS Actions Pending BK
- C.
View Closed Pending BK Order
- D.
View CS Follow up Actions
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