This test will measure how much you understand the topic about the New Problematic Order Page. While taking the exam, you are only allowed to browse the Hobbyking. Com website. You will only be given 15 minutes to answer all the questions. So do your best and good luck!
Parcel rejected by customer
Returned with unknown reason
Unclaimed parcel
Incorrect Shipping Address
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Issuance of item amount as store credits for cancellation of missing item/s.
Changing the quantity showing on the database into the available number of item if for example, the customer order 4 units but 3 units is not available.
Creating a copy order if the customer opted for splitting the order
Database notes
Split Order
Cancel Missing Item
Cancel Entire Order
Substitute
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Cancel Entire Order
Ready to Ship
Split Order
Substitute
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Cancel Missing Item
Split Order
Cancel Entire Order
Wait for Replenishment
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Order Processing Officer
Lead Support
Business Support
Platform Support
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Split Order
Wait for replenishment
Substitute
Cancel Entire Order
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0 days
5 days
7 days
14 days
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Pending BK Order
View CS Actions Pending BK
View Closed Pending BK Order
View CS Follow up Actions
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Create Date
Customer Reply Date
Customer Reply
Created By
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074000013
3D Main Blades for mCPX (2pc)
22663
074000013 or 22663
Pending BK Order
View CS Actions Pending BK
View Closed Pending BK Order
View CS Follow up Actions
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Missing Stock
Damage Stock
Oversized/ Overweight
Returned Parcel
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0 days
5 days
7 days
14 days
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