February- Refresher Training Knowledge Test

The correct answer is Unsettled Customs Tax. This is because the other options, such as Incorrect Shipping Address, Unknown Reason, and Unclaimed Parcel, all pertain to issues related to the delivery or receipt of the parcel. However, Unsettled Customs Tax is not directly related to the return of the parcel, but rather to the payment of customs duties or taxes.

The option "Returned with unknown reason" is the correct answer because in this case, the customer did not provide a specific reason for returning the parcel. Since the reason is unknown, it is possible that the issue was not caused by the customer and therefore, the company can reship the parcel without asking the customer to settle the re-shipping cost.

not-available-via-ai

Under the new Problematic Order Page, if the customer doesn't respond within 7 days, the default solution for missing stock is to cancel the missing item. This means that the item that is out of stock will be removed from the order, and the customer will not receive that particular item.

If the customer doesn't respond within 14 days, the default solution for a returned parcel due to an incorrect shipping address under the new Problematic Order Page would be to cancel the entire order.

If the customer doesn't respond within 7 days under the new Problematic Order Page, the default solution for damage stock is to cancel the missing item. This means that the item that is damaged or missing will be removed from the order, and the customer will not receive it.

Lead Support is in charge of the Problematic Order Page. This role is responsible for providing support and guidance in resolving any issues or problems related to orders. They are the main point of contact for addressing concerns and ensuring that the order processing runs smoothly.

The alternative solution that is not being offered to the customer on the email notification is the option to substitute the missing stock. This means that the customer is not being given the choice to replace the out-of-stock item with a similar or alternative product.

The customer should wait for 14 days for the customer's reply for Unclaimed Parcels. This is likely because after 14 days, it can be assumed that the customer is not going to respond or claim the parcels. Waiting for this duration allows for a reasonable amount of time for the customer to receive and review any notifications or reminders about the unclaimed parcels.

The default page of the new Problematic Order Page is "Pending BK Order". This means that when users access the Problematic Order Page, they will be directed to the Pending BK Order page by default. This page likely displays all the orders that are currently pending due to bankruptcy, allowing users to easily view and manage these orders.

The column in the Pending BK Order Page that allows you to identify if the customer replied through their Hobbyking account is the "Customer Reply Date" column. This column displays the date on which the customer replied, indicating that they have responded through their Hobbyking account.

not-available-via-ai

The correct answer is "View CS Actions Pending BK". This page allows users to see a list of orders that require follow-up actions. It serves as a reminder to ensure that orders are properly updated.

The correct answer is Oversized/ Overweight. This category refers to parcels that are either too large or too heavy to be delivered through regular mail services. Since these parcels require special handling and shipping arrangements, customers may not receive email notifications about them.

The correct answer is 0 days because if the parcel is rejected by the customer, there is no need to wait for their reply. The rejection itself indicates their decision and there is no further action required from the customer.