February- Refresher Training Knowledge Test
This test will measure how much you understand the topic about the New Problematic Order Page. While taking the exam, you are only allowed to browse the Hobbyking. Com website. You will only be given 15 minutes to answer all the questions. So do your best and good luck!
- 1.
Which page in the Problematic order page can you see the list of orders that need follow-up actions? It also stands as a reminder to ensure that orders are properly updated?
- A.
Pending BK Order
- B.
View CS Actions Pending BK
- C.
View Closed Pending BK Order
- D.
View CS Follow up Actions
Correct Answer
B. View CS Actions Pending BKExplanation
The correct answer is "View CS Actions Pending BK". This page allows users to see a list of orders that require follow-up actions. It serves as a reminder to ensure that orders are properly updated.Rate this question:
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- 2.
How many days should we wait for the customer’s reply for Unclaimed Parcels?
- A.
0 days
- B.
5 days
- C.
7 days
- D.
14 days
Correct Answer
D. 14 daysExplanation
The customer should wait for 14 days for the customer's reply for Unclaimed Parcels. This is likely because after 14 days, it can be assumed that the customer is not going to respond or claim the parcels. Waiting for this duration allows for a reasonable amount of time for the customer to receive and review any notifications or reminders about the unclaimed parcels.Rate this question:
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- 3.
Which of the following categories of the new Problematic Order Page where customers do not receive any email notification about his parcel?
- A.
Missing Stock
- B.
Damage Stock
- C.
Oversized/ Overweight
- D.
Returned Parcel
Correct Answer
C. Oversized/ OverweightExplanation
The correct answer is Oversized/ Overweight. This category refers to parcels that are either too large or too heavy to be delivered through regular mail services. Since these parcels require special handling and shipping arrangements, customers may not receive email notifications about them.Rate this question:
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- 4.
Which of the following alternative solutions are not being offered to the customer on the Email notification that he receives once his order was put in the Problematic Order Page for Missing Stock?
- A.
Split Order
- B.
Wait for replenishment
- C.
Substitute
- D.
Cancel Entire Order
Correct Answer
C. SubstituteExplanation
The alternative solution that is not being offered to the customer on the email notification is the option to substitute the missing stock. This means that the customer is not being given the choice to replace the out-of-stock item with a similar or alternative product.Rate this question:
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- 5.
What is the default solution for missing stock under the new Problematic Order Page if the customer doesn’t respond within 7 days?
- A.
Split Order
- B.
Cancel Missing Item
- C.
Cancel Entire Order
- D.
Substitute
Correct Answer
B. Cancel Missing ItemExplanation
Under the new Problematic Order Page, if the customer doesn't respond within 7 days, the default solution for missing stock is to cancel the missing item. This means that the item that is out of stock will be removed from the order, and the customer will not receive that particular item.Rate this question:
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- 6.
For which returned parcel issue (under the New Problematic Order Page) can we reship the parcel (upon customer’s request) without asking the customer to settle the re-shipping cost?
- A.
Parcel rejected by customer
- B.
Returned with unknown reason
- C.
Unclaimed parcel
- D.
Incorrect Shipping Address
Correct Answer
B. Returned with unknown reasonExplanation
The option "Returned with unknown reason" is the correct answer because in this case, the customer did not provide a specific reason for returning the parcel. Since the reason is unknown, it is possible that the issue was not caused by the customer and therefore, the company can reship the parcel without asking the customer to settle the re-shipping cost.Rate this question:
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- 7.
Which of the following actions will NOT be automatically done by the system when you update the New Problematic Order Page?
- A.
Issuance of item amount as store credits for cancellation of missing item/s.
- B.
Changing the quantity showing on the database into the available number of item if for example, the customer order 4 units but 3 units is not available.
- C.
Creating a copy order if the customer opted for splitting the order
- D.
Database notes
Correct Answer
C. Creating a copy order if the customer opted for splitting the order -
- 8.
What is the default solution for damage stock under the new Problematic Order Page if the customer doesn’t respond within 7 days?
- A.
Cancel Missing Item
- B.
Split Order
- C.
Cancel Entire Order
- D.
Wait for Replenishment
Correct Answer
A. Cancel Missing ItemExplanation
If the customer doesn't respond within 7 days under the new Problematic Order Page, the default solution for damage stock is to cancel the missing item. This means that the item that is damaged or missing will be removed from the order, and the customer will not receive it.Rate this question:
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- 9.
Under what column in the Pending BK Order Page can you identify if the customer replied through their Hobbyking account?
- A.
Create Date
- B.
Customer Reply Date
- C.
Customer Reply
- D.
Created By
Correct Answer
B. Customer Reply DateExplanation
The column in the Pending BK Order Page that allows you to identify if the customer replied through their Hobbyking account is the "Customer Reply Date" column. This column displays the date on which the customer replied, indicating that they have responded through their Hobbyking account.Rate this question:
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- 10.
How many days should we wait for the customer’s reply for Parcel Rejected by Customer?
- A.
0 days
- B.
5 days
- C.
7 days
- D.
14 days
Correct Answer
A. 0 daysExplanation
The correct answer is 0 days because if the parcel is rejected by the customer, there is no need to wait for their reply. The rejection itself indicates their decision and there is no further action required from the customer.Rate this question:
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- 11.
Who is in charge of the Problematic Order Page?
- A.
Order Processing Officer
- B.
Lead Support
- C.
Business Support
- D.
Platform Support
Correct Answer
B. Lead SupportExplanation
Lead Support is in charge of the Problematic Order Page. This role is responsible for providing support and guidance in resolving any issues or problems related to orders. They are the main point of contact for addressing concerns and ensuring that the order processing runs smoothly.Rate this question:
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- 12.
What should be used when updating the Problematic Order Page under Missing Stock, if the customer would like to have 3D Main Blades for mCPX (2pc) as a substitute for the BK item on his order?
- A.
074000013
- B.
3D Main Blades for mCPX (2pc)
- C.
22663
- D.
074000013 or 22663
Correct Answer
C. 22663 -
- 13.
Which of the following issues is not under Returned Parcel category in the Problematic Order Page?
- A.
Incorrect Shipping Address
- B.
Unknown Reason
- C.
Unclaimed Parcel
- D.
Unsettled Customs Tax
Correct Answer
D. Unsettled Customs TaxExplanation
The correct answer is Unsettled Customs Tax. This is because the other options, such as Incorrect Shipping Address, Unknown Reason, and Unclaimed Parcel, all pertain to issues related to the delivery or receipt of the parcel. However, Unsettled Customs Tax is not directly related to the return of the parcel, but rather to the payment of customs duties or taxes.Rate this question:
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- 14.
What is the default solution for Returned parcel due to Incorrect Shipping Address under the new Problematic Order Page if the customer doesn’t respond within 14 days?
- A.
Cancel Entire Order
- B.
Ready to Ship
- C.
Split Order
- D.
Substitute
Correct Answer
A. Cancel Entire OrderExplanation
If the customer doesn't respond within 14 days, the default solution for a returned parcel due to an incorrect shipping address under the new Problematic Order Page would be to cancel the entire order.Rate this question:
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- 15.
What is the default page of the new Problematic Order Page?
- A.
Pending BK Order
- B.
View CS Actions Pending BK
- C.
View Closed Pending BK Order
- D.
View CS Follow up Actions
Correct Answer
A. Pending BK OrderExplanation
The default page of the new Problematic Order Page is "Pending BK Order". This means that when users access the Problematic Order Page, they will be directed to the Pending BK Order page by default. This page likely displays all the orders that are currently pending due to bankruptcy, allowing users to easily view and manage these orders.Rate this question:
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