Test your knowledge of Module 7: Being a Hero. Good luck!
True
False
10%
25%
50%
100%
Toolbox, Issue, Probe
Try, Initiate, Problem solve
Tell, Investigate, Pre-determine
True
False
True
False
$5
$7
$10
$12
True
False
Credit
Replacement Order
Check with the post office
Parts and Pieces
True
False
Discounts
Credits
Case Notes
Related Work Items
True
False
5 Days
7 Days
10 Days
They should send it back right away
Do a replacement order
Request a credit
Apologize
Request a damaged in transit notification
An item is damaged due to manufacturer error
An incorrect item was sent
The customer does not like the product
The customer ordered the wrong size
True
False
7 days
10 days
14 days
21 days
Subtotal
Grand total
Subtotal plus taxes
Subtotal plus shipping
True
False