10th Grade ITIL Quizzes, Questions & Answers

Think your child knows their 10th grade ITIL? Challenge them with our fun and engaging ITIL quizzes! Perfect for reinforcing classroom learning and discovering new facts about the world around them.

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ITIL Foundation Certification Trivia Quiz!

You need to take this ITIL Foundation certification quiz today if you want to enhance your knowledge about the Information Technology Infrastructure Library Foundation! The Information Technology Library Foundation is a...

Questions: 38 | Attempts: 14431 | Last updated: Mar 27, 2023

Sample Question
How does IT Service Management contribute to quality of IT service provision?

By recording agreements between internal and external customers and suppliers in formal documents

By defining general accepted norms for service levels

By promoting a customer focus among all the employees of the IT organization

By planning, implementing and managing a coherent set of processes for providing IT services

ITIL V3.5 Practice Test 2

ITIL V3.5 Practice Test 2 assesses knowledge on IT service management processes such as automation, service transition, utility, warranty, service design, and media library management. It is designed for individuals seeking to...

Questions: 46 | Attempts: 499 | Last updated: Mar 22, 2023

Sample Question
The BEST processes to automate are those that are:

Carried out by Service Operations

Carried out by lots of people

Critical to the success of the business mission

Simple and well understood

ITIL V3.5 Practice Test 3

ITIL V3.5 Practice Test 3 assesses knowledge on key aspects of IT service management, including service design, roles of process and service owners, and responsibilities within a RACI matrix. This test is crucial for...

Questions: 46 | Attempts: 501 | Last updated: Mar 21, 2023

Sample Question
One of the five major aspects of Service Design is the design of service solutions. Which of the following does this include?

Only capabilities needed and agreed

Only resources and capabilities needed

Only requirements needed and agreed

Requirements, resources and capabilities needed and agreed

ITIL V3.5 Practice Test 4

ITIL V3.5 Practice Test 4 evaluates knowledge on maintaining service confidentiality, integrity, and availability as per SLA, understanding business activity patterns, managing service transitions, and operations. It assesses...

Questions: 46 | Attempts: 589 | Last updated: Mar 21, 2023

Sample Question
Ensuring that the confidentiality, integrity and availability of the services are maintained to the levels agreed on the Service Level Agreement (SLA) is the responsibility of which role?

The Service Level Manager

The Configuration Manager

The Change Manager

The Information Security Manager

ITIL V3.5 Practicetest 1

ITIL V3.5 Practice Test 1 assesses knowledge in IT service management, focusing on continual service improvement, problem management, availability management, contract definitions, self-help capabilities, and service provision...

Questions: 46 | Attempts: 531 | Last updated: Mar 18, 2023

Sample Question
What are the three types of metrics that an organization should collect to support Continual Service Improvement (CSI)?

Return On Investment (ROI), Value On Investment (VOI), quality

Strategic, tactical and operational

Critical Success Factors (CSFs), Key Performance Indicators (KPIs), activities

Technology, process and service

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ITIL - Simulado NÂ°01

ITIL - SIMULADO NÂ°01

ITIL - SIMULADO N\u00b001 assesses knowledge of ITIL practices within IT Service Management. It covers Service Desk activities, roles of ITIL, Incident Management, Problem Management, and Change Management. Essential for...

Questions: 14 | Attempts: 121 | Last updated: Mar 18, 2024

Sample Question
Which of the following is a Service desk activity?

Functioning as the first point of contact for the customer

Investigating the cause of disruptions for the customer

Tracing the cause of incidents

10th Grade ITIL Quizzes, Questions & Answers

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