Effective Communication Quizzes & Trivia

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Below is a Trivia Questions Quiz on Effective Communication in the Workplace. How you carry yourself in public places is different from how you would like in a workplace setting, and this is because there are rules in the...

Questions: 10  |  Attempts: 1523   |  Last updated: Nov 4, 2019
  • Sample Question
    What is Communication?

Are you looking for a trivia questions quiz to test your Effective Telephone Communication Skills? In the world today, most communication is done via the telephone, it is important to know how to capture the receiver, and there...

Questions: 5  |  Attempts: 251   |  Last updated: Nov 4, 2019
  • Sample Question
    What are3 factors that prevent us from being good listeners when speaking with customers on the phone?

Taking this quiz will test your knowledge in the customer service industry and how well you communicate with your customers.

Questions: 22  |  Attempts: 217   |  Last updated: Jul 30, 2011
  • Sample Question
    What is the first thing that you should do when making eye contact with a customer?

This quiz is for Effective Communication Part 1: It is not good enough to simply communicate if the communication is ineffective.  This course will give a detailed overview of the impact of ineffective communication, how we...

Questions: 10  |  Attempts: 90   |  Last updated: Jan 22, 2013
  • Sample Question
    Which of the following terms describes ineffective communication delivery?

This quiz is intended as a review over the presentation materials to reinforce the main points.

Questions: 7  |  Attempts: 71   |  Last updated: Jan 4, 2013
  • Sample Question
    TRUE or FALSE: It's NOT important to smile when you're on the phone or in front of a customer.

Effective Communication Questions and Answers