Effective Communication With The Customer

Reviewed by Editorial Team
The ProProfs editorial team is comprised of experienced subject matter experts. They've collectively created over 10,000 quizzes and lessons, serving over 100 million users. Our team includes in-house content moderators and subject matter experts, as well as a global network of rigorously trained contributors. All adhere to our comprehensive editorial guidelines, ensuring the delivery of high-quality content.
Learn about Our Editorial Process
| By Insightcapital
I
Insightcapital
Community Contributor
Quizzes Created: 2 | Total Attempts: 9,036
| Attempts: 282 | Questions: 7
Please wait...
Question 1 / 7
0 %
0/100
Score 0/100
1. When a customer enters the store, you should:

Explanation

When a customer enters the store, it is important to greet them and be genuinely glad to see them. This creates a positive and welcoming atmosphere, making the customer feel valued and appreciated. It also shows good customer service and can potentially lead to increased sales and customer loyalty. Assuming someone else will greet the customer or ignoring them completely can give a negative impression and may result in a lost opportunity for the business. Finishing tasks before greeting the customer may cause them to feel ignored or unimportant.

Submit
Please wait...
About This Quiz
Communication Skills Quizzes & Trivia

This quiz is intended as a review over the presentation materials to reinforce the main points.

Personalize your quiz and earn a certificate with your name on it!
2. If you work at one of the store locations, you should:

Explanation

The correct answer is to look professional and wear your uniform with company logos. This is because when working at a store location, it is important to project a professional image and represent the company you work for. Wearing the uniform with the company logos helps to identify you as an employee and creates a cohesive and unified look among the staff. Wearing your favorite sports team logos or competitor's logos would not be appropriate as it does not align with promoting the company's brand and image.

Submit
3. If a customer is upset, you should:

Explanation

When a customer is upset, it is important to remain calm and polite. By doing so, you can create a positive atmosphere and show the customer that you are willing to help. Being a problem solver demonstrates your willingness to find a solution and address the customer's concerns. This approach can help diffuse the situation and potentially turn the customer's negative experience into a positive one. Passing the buck or taking it personally may escalate the situation and worsen the customer's experience. Remaining calm and polite while trying to be a problem solver is the best approach in handling upset customers.

Submit
4. TRUE or FALSE: Each of our responsibilities at some point touches the customer.

Explanation

Each of our responsibilities at some point touches the customer because in any organization, there are various roles and functions that contribute to the overall customer experience. Even if a person's job does not directly involve customer interaction, their work indirectly affects the customer in some way. For example, a software developer may not directly interact with customers, but their work on improving the company's website or app ultimately impacts the customer's experience. Therefore, it can be said that every responsibility within an organization has some level of impact on the customer.

Submit
5. TRUE or FALSE: It's NOT important to smile when you're on the phone or in front of a customer.

Explanation

Smiling is important when you're on the phone or in front of a customer because it can have a positive impact on the interaction. Smiling can help create a friendly and welcoming atmosphere, make the other person feel more comfortable, and build rapport. It can also be heard in your voice, making you sound more enthusiastic and engaged. Overall, smiling can contribute to better customer service and a more positive customer experience.

Submit
6. The main goal is:

Explanation

The correct answer is "Everything you do should be aimed at making the customer feel special and appreciated." This answer aligns with the main goal mentioned in the statement, which is to prioritize making the customer feel special and appreciated in all actions and interactions. It emphasizes the importance of customer satisfaction and the need to go above and beyond to create a positive experience for the customer.

Submit
7. How often should you thank a customer for their business?

Explanation

It is important to thank a customer for their business every time to show genuine appreciation. This helps in building a strong customer relationship and encourages repeat business. By expressing gratitude consistently, customers feel valued and are more likely to continue their association with the company. It also creates a positive impression and enhances the overall customer experience.

Submit
View My Results

Quiz Review Timeline (Updated): Mar 17, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 17, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 26, 2009
    Quiz Created by
    Insightcapital
Cancel
  • All
    All (7)
  • Unanswered
    Unanswered ()
  • Answered
    Answered ()
When a customer enters the store, you should:
If you work at one of the store locations, you should:
If a customer is upset, you should:
TRUE or FALSE: Each of our responsibilities at some point touches the...
TRUE or FALSE: It's NOT important to smile when you're on...
The main goal is:
How often should you thank a customer for their business?
Alert!

Advertisement