Effective Communication With The Customer

7 Questions | Total Attempts: 132

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Effective Communication Quizzes & Trivia

This quiz is intended as a review over the presentation materials to reinforce the main points.


Questions and Answers
  • 1. 
    TRUE or FALSE: It's NOT important to smile when you're on the phone or in front of a customer.
    • A. 

      True

    • B. 

      False

  • 2. 
    If you work at one of the store locations, you should:
    • A. 

      Look professional and wear your favorite sports team logos.

    • B. 

      Look professional and wear competitor's logos.

    • C. 

      Look professional and wear your uniform with company logos.

    • D. 

      Don't worry about the way you look because it doesn't really make a difference.

  • 3. 
    When a customer enters the store, you should:
    • A. 

      Assume someone else is going to greet him or her

    • B. 

      Greet the customer and be genuinely glad to see him or her

    • C. 

      Finish your task then greet the customer

    • D. 

      Ignore the customer completely

  • 4. 
    If a customer is upset, you should:
    • A. 

      Remain calm and polite--try to be a problem solver

    • B. 

      Pass the buck and assume someone else will take care of it

    • C. 

      Take it personally and let him or her know how frustrated you are

    • D. 

      Don't say anything; cross your arms and roll your eyes

  • 5. 
    The main goal is:
    • A. 

      Everything you do should be aimed at making the customer feel special and appreciated.

    • B. 

      Some things you do should be aimed at making the customer feel special and appreciated.

    • C. 

      Nothing you do should be aimed at making the customer feel special and appreciated.

    • D. 

      Does not apply. Making the customer feel special and appreciated is someone else's responsibility.

  • 6. 
    How often should you thank a customer for their business?
    • A. 

      Don't worry about it--customers know we appreciate them.

    • B. 

      Every now and then

    • C. 

      Once in a blue moon

    • D. 

      Every time...be genuine

  • 7. 
    TRUE or FALSE: Each of our responsibilities at some point touches the customer.
    • A. 

      True

    • B. 

      False

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