This quiz is intended as a review over the presentation materials to reinforce the main points.
Look professional and wear your favorite sports team logos.
Look professional and wear competitor's logos.
Look professional and wear your uniform with company logos.
Don't worry about the way you look because it doesn't really make a difference.
Assume someone else is going to greet him or her
Greet the customer and be genuinely glad to see him or her
Finish your task then greet the customer
Ignore the customer completely
Remain calm and polite--try to be a problem solver
Pass the buck and assume someone else will take care of it
Take it personally and let him or her know how frustrated you are
Don't say anything; cross your arms and roll your eyes
Everything you do should be aimed at making the customer feel special and appreciated.
Some things you do should be aimed at making the customer feel special and appreciated.
Nothing you do should be aimed at making the customer feel special and appreciated.
Does not apply. Making the customer feel special and appreciated is someone else's responsibility.
Don't worry about it--customers know we appreciate them.
Every now and then
Once in a blue moon
Every time...be genuine
Here's an interesting quiz for you.