Exchanging thoughts, ideas, and messages through speech, writing, signals, and body language
A system, such as mail, telephone, or television for sending and receiving messages
All of the above
Enhanced interpersonal relationships
Clearer understanding of business goals
Improved business and individual performance
Avoids direct communication
Noise and movement
Knowledge of subject
Sending an e-mail several paragraphs long
Being aware of your tone before sending
Treat e-mail as you would a letter with a greeting, body, and closing
Use e-mail to follow-up on previous conversations
Organize your thoughts so it flows well
Remaining calm and polite, no matter the other person's tone or language
Acknowledge their frustration and empathize
Say, "I'm sorry, there's nothing we can do to help you."
Find a creative solution that works for both parties involved
...means pretending you're interested in what the other person is saying."
...means you remain quiet and let the other person talk for a long, long time.
...isn't just waiting for your turn to speak."
...isn't a big part of effective communication."
So you can feel good about yourself
To learn more about your personality
So you can adjust your style when communicating with others who may have a very different style
So you can change everything about your personality
So you know if you have the "right" or "wrong" communication style