Trivia Questions Quiz On Effective Communication In The Workplace

10 Questions | Total Attempts: 4735

SettingsSettingsSettings
Please wait...
Trivia Questions Quiz On Effective Communication In The Workplace

Below is a Trivia Questions Quiz on Effective Communication in the Workplace. How you carry yourself in public places is different from how you would like in a workplace setting, and this is because there are rules in the workplace that each employee has to follow or risk losing their jobs. Do take the test and see how true this is.


Questions and Answers
  • 1. 
    What is Communication?
    • A. 

      Exchanging thoughts, ideas, and messages through speech, writing, signals, and body language

    • B. 

      Imparting information

    • C. 

      A system, such as mail, telephone, or television for sending and receiving messages

    • D. 

      All of the above

  • 2. 
    Which is NOT a benefit of effective communication?
    • A. 

      Enhanced interpersonal relationships

    • B. 

      Clearer understanding of business goals

    • C. 

      Revenue losses

    • D. 

      Improved business and individual performance

  • 3. 
    Which of the following is NOT a characteristic of  the AGGRESSIVE communication style?
    • A. 

      Avoids direct communication

    • B. 

      Loud voice

    • C. 

      Interrupts

    • D. 

      Poor listener

  • 4. 
    Which of the following is a characteristic of the PASSIVE communication style?
    • A. 

      Intolerant

    • B. 

      Agreeable

    • C. 

      Offensive

    • D. 

      Egotistical

  • 5. 
    Which is NOT a characteristic of the ASSERTIVE communication style?
    • A. 

      Authoritarian

    • B. 

      Direct

    • C. 

      Proactive

    • D. 

      Convincing

  • 6. 
    Which of the following is NOT a barrier to effective communication?
    • A. 

      Distraction

    • B. 

      Noise and movement

    • C. 

      Poor timing

    • D. 

      Knowledge of subject

    • E. 

      Asking questions

  • 7. 
    Which of the following is NOT helpful when communicating by e-mail?
    • A. 

      Sending an e-mail several paragraphs long

    • B. 

      Being aware of your tone before sending

    • C. 

      Treat e-mail as you would a letter with a greeting, body, and closing

    • D. 

      Use e-mail to follow-up on previous conversations

    • E. 

      Organize your thoughts so it flows well

  • 8. 
    When dealing with an UPSET CALLER, which of the following is the WRONG course of action?
    • A. 

      Remaining calm and polite, no matter the other person's tone or language

    • B. 

      Acknowledge their frustration and empathize

    • C. 

      Say, "I'm sorry, there's nothing we can do to help you."

    • D. 

      Find a creative solution that works for both parties involved

  • 9. 
    Complete the following sentence: "Being a good listener..."
    • A. 

      ...means pretending you're interested in what the other person is saying."

    • B. 

      ...means you remain quiet and let the other person talk for a long, long time.

    • C. 

      ...isn't just waiting for your turn to speak."

    • D. 

      ...isn't a big part of effective communication."

  • 10. 
    Why is it important to know your own communication style?
    • A. 

      So you can feel good about yourself

    • B. 

      To learn more about your personality

    • C. 

      So you can adjust your style when communicating with others who may have a very different style

    • D. 

      So you can change everything about your personality

    • E. 

      So you know if you have the "right" or "wrong" communication style

Back to Top Back to top