The 7 listening do's include paying attention, listening for ideas, taking notes, assessing the customer's emotional state, assessing the customer's level of expertise, reading between the lines, and listening for 'spoken' service requests. These actions help in effective communication and understanding the customer's needs and expectations. By paying attention and listening for ideas, one can grasp the main points and gather valuable information. Taking notes helps in retaining important details. Assessing the customer's emotional state and level of expertise helps in tailoring the communication approach accordingly. Reading between the lines helps in understanding the underlying message. Lastly, listening for 'spoken' service requests ensures that all customer needs are met.