Effective Telephone Communication Skills! Trivia Questions Quiz

5 Questions | Total Attempts: 389

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Effective Telephone Communication Skills! Trivia Questions Quiz

Are you looking for a trivia questions quiz to test your Effective Telephone Communication Skills? In the world today, most communication is done via the telephone, it is important to know how to capture the receiver, and there are some rules you should follow so that you pass the have proper communications. Take the quiz and test your understanding of telecommunication.


Questions and Answers
  • 1. 
    What are3 factors that prevent us from being good listeners when speaking with customers on the phone?
    • A. 

      Emotional filters

    • B. 

      Tricky problems

    • C. 

      Missing part of the conversation

    • D. 

      Mental side trips

    • E. 

      Listening too quickly

  • 2. 
    What are the 7 listening do's?
  • 3. 
    List different ways to take notes when speaking with customers.
  • 4. 
    What are the 3 stages of active listening?
    • A. 

      Verbal confirmation

    • B. 

      Non-verbal

    • C. 

      Cues

    • D. 

      Being quiet

    • E. 

      Paraphrasing, clarifiying, summarizing

  • 5. 
    What 2 listening don't?
    • A. 

      Don't hang up on the customer while they are still speaking

    • B. 

      Don't put them on hold.

    • C. 

      Don't interrupt

    • D. 

      Don't finish their sentences

    • E. 

      Don't tell them your last name.

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