Advertisement

Advertisement

Advertisement

11th Grade Communication Skills Quizzes, Questions & Answers

Spark curiosity and test your child’s 11th grade Communication Skills knowledge with our engaging quizzes! Read more

Communication Skills Quizzes By Grade

12th Grade 11th Grade 10th Grade 9th Grade 8th Grade 7th Grade 6th Grade 5th Grade 2nd Grade

Find More 11th Grade Subject Quizzes

Literature Drama Sat Reading United States History Computer Science American History Organic Chemistry Vocabulary Human Anatomy & Physiology Biochemistry Genetics Biology Theoretical Chemistry Inorganic Chemistry Tragedy

Popular Communication Skills Topics

Speech

Spelling

Tense

Top Trending Communication Skills Quizzes

Effective Communication In Customer Service Industry

Effective Communication In Customer Service Industry

Taking this quiz will test your knowledge in the customer service industry and how well you communicate with your customers.

Questions: 22 | Attempts: 2559 | Last updated: Jun 4, 2025

Sample Question 1
What is the first thing that you should do when making eye contact with a customer?

Say hello

Smile

Ask if you can be of assistance

Refer them to the manager

Sample Question 2
Customers who complain:

Had unhappy childhoods

Are genetically predisposed to be sourpusses

Have trouble in their primary relationships

Are doing you a service in identifying what isn’t working in your business or organization

Sample Question 3
What is the maximum amount of times that the phone should ring before being answered?

1

2

3

4

Advertisement