WHU Entrance Exam: Trivia Quiz!

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1. When should legal papers arriving at your unit be sent to the appropriate department?

Explanation

Legal papers arriving at your unit should be sent to the appropriate department immediately (same day/next day) because time is of the essence when it comes to legal matters. Delaying the process could result in missed deadlines, potential legal consequences, or the loss of important information. Therefore, it is crucial to prioritize and promptly forward the legal papers to the appropriate department to ensure timely action and compliance with legal requirements.

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About This Quiz
WHU Entrance Exam: Trivia Quiz! - Quiz

WHU Entrance Exam: Trivia Quiz assesses knowledge on food safety, personal cleanliness, and workplace standards. It emphasizes hand washing as a critical factor and corrects misconceptions about food safety practices. Essential for those entering food-related fields.

2. Sexual harassment can be:

Explanation

Sexual harassment can manifest in various forms. Verbal harassment includes unwelcome comments, jokes, or advances of a sexual nature. Physical harassment involves unwanted touching, groping, or assault. Written harassment refers to explicit or inappropriate messages, notes, or emails. Therefore, the correct answer is "All of the above" as sexual harassment can occur through verbal, physical, and written means.

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3. To Avoid Workers Compensation Additional Charges you must:

Explanation

The correct answer is to report the incident within 24 hours. By promptly reporting the incident, the employer can ensure that the necessary steps are taken to address the situation and provide appropriate care to the injured worker. This allows for a timely investigation and documentation of the incident, which can help prevent any potential additional charges related to workers' compensation.

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4. Associates can be paid a Bonus instead of an hourly rate.

Explanation

Associates cannot be paid a bonus instead of an hourly rate. The statement is false because bonuses are typically given as additional compensation on top of an employee's regular salary or hourly rate. Bonuses are often based on performance or meeting certain goals, whereas hourly rates are the standard pay for the hours worked. Therefore, the two forms of compensation are separate and not interchangeable.

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5. Who is responsible for the contents of the cash register during a shift?

Explanation

The responsibility for the contents of the cash register during a shift falls on everyone who enters and uses the cash register. This means that all individuals who have access to the cash register are accountable for its contents and ensuring its accuracy. It is not solely the responsibility of the Unit Manager or specific sections, but rather a shared responsibility among all individuals who interact with the cash register during the shift.

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6. When is a good time to recruit?

Explanation

"Always be recruiting" is the correct answer because recruitment should be an ongoing process rather than something done only when there is a specific need or when the People Quota falls below a certain percentage. By constantly looking for potential candidates and building a talent pool, organizations can ensure that they have a pool of qualified candidates ready to fill any future vacancies or expansion needs. This approach also allows for a more proactive and strategic recruitment strategy, rather than a reactive one.

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7. What is the best place to recruit?

Explanation

Inside the restaurant is the best place to recruit because it allows for direct interaction with potential candidates who are already familiar with the restaurant's atmosphere and operations. By recruiting from within, the restaurant can tap into the knowledge and experience of its current employees, who are likely to have a better understanding of the restaurant's needs and culture. Additionally, recruiting inside the restaurant can lead to higher employee retention rates as current employees may feel more valued and motivated when given the opportunity to advance within the organization.

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8. When should you wash your hands?

Explanation

It is important to wash your hands after handling meat to prevent the spread of bacteria. After coughing, handwashing is necessary to remove any potential germs from the hands. Smoking can leave residue on the hands, so washing them afterwards is recommended. Visiting the restroom or backroom may expose hands to various pathogens, making handwashing crucial. Therefore, all of the mentioned options require handwashing, making "All of the above" the correct answer.

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9. Hand sinks are meant for washing hands and storing dirty dishes and extra chemicals.

Explanation

Hand sinks are specifically designed for the purpose of washing hands only, not for storing dirty dishes or extra chemicals.

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10. At what internal temperature do we hot hold items?

Explanation

Hot holding is a food safety practice used to keep cooked foods at a safe temperature until they are served. The correct answer, 135°F or higher, indicates that hot held items should be kept at a temperature of 135 degrees Fahrenheit or above. This temperature is important because it helps to prevent the growth of harmful bacteria that can cause foodborne illnesses. By maintaining the hot holding temperature at 135°F or higher, it ensures that the food remains safe to consume and reduces the risk of foodborne illnesses.

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11. What is the second step in the 10 Steps of Customer Service?

Explanation

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12. Associates must be paid for all hours worked.

Explanation

This statement is stating that associates should be compensated for all the hours they have worked. It implies that it is a requirement to pay employees for the time they have put into their work. Therefore, the correct answer is True.

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13. When should you conduct a Manager's Walk Through?

Explanation

A Manager's Walk Through should be conducted every time you enter the unit. This ensures that the manager is regularly inspecting and monitoring the unit for any issues or problems that may arise. By conducting a walk through each time they enter, the manager can quickly identify any maintenance needs, cleanliness issues, or other concerns that need to be addressed. This proactive approach helps to maintain the overall quality and appearance of the unit, ensuring that it meets the necessary standards and providing a positive experience for tenants or customers.

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14. What is the easiest and most frequent source of theft?

Explanation

The correct answer is Coffee, they just pocket the tip money. This answer suggests that the easiest and most frequent source of theft is when coffee servers simply keep the money left as tips instead of putting it in the tip jar. This implies that the act of pocketing the tip money is a common occurrence and an easy way for coffee servers to steal.

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15. The incentive tax credit program that gives you money back for employing qualified associates.

Explanation

The correct answer is WOTC, which stands for the Work Opportunity Tax Credit program. This program provides tax incentives to employers who hire individuals from certain targeted groups, such as veterans, ex-felons, and individuals receiving certain government assistance. By participating in the WOTC program, employers can receive a tax credit that reduces their federal tax liability, providing them with money back for employing qualified associates.

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16. Waffle does not discriminate based on all of the following EXCEPT:

Explanation

Waffle does not discriminate based on height. Discrimination based on race, national origin, religion, and gender is not practiced by Waffle. However, height is not mentioned as a factor that Waffle considers when making decisions or treating individuals differently.

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17. What is the MOST important factor in personal cleanliness?

Explanation

Hand washing is the most important factor in personal cleanliness because it helps to prevent the spread of germs and diseases. Washing hands with soap and water removes dirt, bacteria, and viruses that may be present on the hands, reducing the risk of infection. It is recommended to wash hands before and after eating, after using the restroom, after coughing or sneezing, and after touching surfaces that may be contaminated. Hand washing is a simple yet effective practice that promotes good hygiene and overall health.

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18. What is the proper temperature for Waffle House refrigerators?

Explanation

The proper temperature for Waffle House refrigerators is 41 degrees. This temperature is important for food safety, as it helps to prevent the growth of bacteria and keep the food fresh. Refrigerators at this temperature ensure that the food is stored at the appropriate conditions to maintain its quality and prevent spoilage.

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19. Waffle House hot hold all of the following items EXCEPT:

Explanation

Waffle House does not hot hold soup.

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20. Which of the following is an example of an affinity group?

Explanation

An affinity group is a group of people who share a common interest, goal, or background. A church or community organization fits this definition as it brings together individuals with shared religious beliefs or community interests. These groups often provide a sense of belonging and support for their members. The other options, such as a local competing restaurant or a gentlemen's club, do not necessarily involve a shared interest or goal among their members.

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21. What department should you contact upon receiving legal papers that arrive at your unit?

Explanation

Upon receiving legal papers, it is necessary to contact the Legal Department. This department is responsible for handling legal matters within the organization and will have the expertise to address any legal issues or concerns related to the papers received. The Legal Department will be able to provide guidance and take appropriate action based on the legal documents received, ensuring compliance and protecting the organization's interests.

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22. What is the first step in the 10 Steps of Customer Service?

Explanation

The first step in the 10 Steps of Customer Service is to provide a friendly greeting by first name whenever possible. This step emphasizes the importance of personalizing the customer's experience and making them feel valued. By addressing the customer by their name, it creates a sense of familiarity and shows that the business cares about building a relationship with the customer. This initial greeting sets the tone for the rest of the customer service interaction and helps to establish a positive rapport.

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23. What is the tenth step in the 10 Steps of Customer Service?

Explanation

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24. How do you build asociate stability?

Explanation

Maintaining the staff you have is important for building associate stability because it is easier and less expensive than replacing them with new employees. By retaining the current staff, you can avoid the costs and time associated with recruiting, hiring, and training new employees. This also helps in fostering a sense of loyalty and job security among the existing staff, which can lead to higher job satisfaction and reduced turnover.

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25. How many days in an OP?

Explanation

The correct answer is 28 because an OP refers to an "operational period" which typically lasts for 28 days. This term is commonly used in military and emergency response contexts to define a specific timeframe for planning and executing operations. Therefore, the correct answer is 28.

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26. The Blackbook gives you a snapshot of the performance of your business.

Explanation

The Blackbook provides a summary or overview of how well your business is performing. It offers a quick and concise look at the various aspects of your business's performance, such as sales, profits, expenses, and other key metrics. This snapshot allows you to easily assess the overall health and progress of your business, helping you make informed decisions and identify areas that may require improvement.

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27. If you have a high yellow flame on the two-eye burner the air/gas mixture needs to be adjusted, True or False?

Explanation

If there is a high yellow flame on the two-eye burner, it indicates that the air/gas mixture is not properly adjusted. A high yellow flame typically indicates an inefficient combustion process, where there is not enough air mixing with the gas. This can lead to incomplete burning of the fuel, which can produce soot, carbon monoxide, and other harmful byproducts. Adjusting the air/gas mixture is necessary to achieve a blue flame, which indicates a more efficient and complete combustion process. Therefore, the statement "If you have a high yellow flame on the two-eye burner the air/gas mixture needs to be adjusted" is true.

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28. Choose the most correct answrer. Food should be stored:

Explanation

Food should be stored in its original container until opened, then must be put into a covered and labeled container. This is because storing food in its original container helps maintain its freshness and prevents cross-contamination. Once the container is opened, transferring the food to a covered and labeled container helps to protect it from contamination and allows for easy identification. This ensures food safety and helps maintain proper hygiene in the storage area.

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29. What is the gratuity for To-Go orders?

Explanation

The gratuity for To-Go orders is 10%.

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30. When should a dish inventory be conducted?

Explanation

A dish inventory should be conducted every Sunday on first or second shift to ensure that the kitchen is well-stocked and prepared for the upcoming week. Conducting the inventory on a weekly basis allows the staff to assess the availability of ingredients and supplies, identify any shortages or expired items, and plan for restocking if necessary. Sunday is typically chosen as it is the start of the week for many restaurants, and conducting the inventory on the first or second shift ensures that it is completed before the kitchen gets busy with the day's operations.

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31. How many days off should you try to schedule your associates each week?

Explanation

Scheduling associates for 2 days off in a row is the ideal option. This allows them to have consecutive days off, providing a longer break and more time for rest and relaxation. It also helps in maintaining work-life balance and allows associates to plan activities or take short trips without interrupting their work schedule. Having 2 days off in a row can also contribute to increased job satisfaction and productivity, as employees return to work feeling refreshed and rejuvenated.

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32. If the toast is to dark you need to adjust the setting of the timer, true or false?

Explanation

If the toast is too dark, it means that it has been toasted for too long. To adjust the darkness of the toast, you would need to adjust the setting of the timer. Therefore, the statement "If the toast is too dark you need to adjust the setting of the timer" is true.

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33. Besides the Waffle House Creed, what do we start every meeting off with daily?

Explanation

Every meeting starts off with Smart Start, which is a way to set the tone and focus for the meeting. It helps to ensure that everyone is on the same page and ready to engage in productive discussions. This practice helps to create a positive and efficient meeting environment, allowing for effective communication and collaboration among team members. By starting off with Smart Start, the team can align their goals and objectives, review important updates, and establish a clear agenda for the meeting.

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34. You may collect register shortages from associate tips if it is less than $5.00.

Explanation

The statement suggests that register shortages can be collected from associate tips if it is less than $5.00. However, the correct answer is False. This means that register shortages cannot be collected from associate tips, regardless of the amount.

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35. Cash reigster shortages are collected via

Explanation

The correct answer is the Cash Register Shortage Form in the payroll system. This form is used to document and track cash register shortages. It allows the company to keep a record of the shortages and take appropriate action, such as withholding associate paychecks until the shortage is resolved. This form helps in maintaining accountability and ensuring that any cash register discrepancies are properly addressed and resolved.

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36. When conducting a Manager's Walk Through it's important to:

Explanation

During a Manager's Walk Through, it is important to especially look for what efforts can be praised. This means that instead of focusing solely on pointing out what is wrong, the manager should also actively seek out and acknowledge any positive actions or achievements made by the team. By doing so, the manager can boost employee morale, encourage continued good performance, and create a positive work environment. This approach fosters motivation and engagement among the employees, ultimately leading to improved productivity and job satisfaction.

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37. How many OP's in a fiscal year?

Explanation

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38. What procedure does Waffle House use for stock rotation?

Explanation

Waffle House uses the First In First Out (FIFO) procedure for stock rotation. This means that the oldest stock is used or sold first, ensuring that the inventory is always fresh and minimizing the risk of spoilage or expiration. By following this method, Waffle House can maintain the quality and freshness of their products, providing a better experience for their customers.

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39. What does the PPE provide managers?

Explanation

The PPE (Prescriptive Pricing Engine) provides managers with various benefits. It provides information on sales per shift, allowing managers to analyze the performance of their team and make data-driven decisions. Additionally, it provides hourly staffing by shift, helping managers to optimize their workforce and ensure adequate coverage. The PPE also offers the concept of 2/2, which refers to the two consecutive days off for employees, promoting work-life balance. Lastly, it provides the feature of overlap, which allows managers to schedule overlapping shifts for smooth transitions and better coordination. Therefore, the correct answer is "All of the above."

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40. What does AFAT stand for?

Explanation

AFAT stands for "Account For All Tickets." This acronym suggests that the term refers to a process or system that involves keeping track of all tickets. This could be in the context of ticket sales, ticket distribution, or any other situation where it is important to have accurate records of all tickets. The other options, such as "Audit Food And Time" or "Audit Food And Tickets," do not make logical sense in relation to the term AFAT.

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41. What is the main reason that systems fail?

Explanation

The main reason that systems fail is when the Unit Manager stops following up. This means that the person responsible for overseeing the system and ensuring its proper functioning neglects their duties and fails to monitor its progress. Without proper follow-up, issues and inefficiencies within the system can go unnoticed and unresolved, leading to its failure.

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42. How do we track broken equipment and repairs needed in the unit?

Explanation

The correct answer is "By recording it on the M-1 and reporting emergencies promptly." This option suggests that the most effective way to track broken equipment and repairs needed in the unit is by recording the information on the M-1 form. Additionally, reporting emergencies promptly ensures that urgent repairs can be addressed promptly, minimizing any potential risks or delays in resolving the issue.

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43. The Four Cornerstones of Food Safety include all of the following EXCEPT:

Explanation

The correct answer is "Wearing the Correct Uniform." While personal hygiene, avoiding time and temperature abuse, preventing cross-contamination, and proper cleaning and sanitizing are all important cornerstones of food safety, wearing the correct uniform is not directly related to food safety. While uniforms can contribute to maintaining cleanliness and professionalism in a food service environment, they do not directly impact the safety of the food being prepared or served.

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44. What is Priority 1?

Explanation

Priority 1 refers to the most important task or action to be taken. In this context, the correct answer "Friendly Greeting" suggests that among the given options (Set Up, Deliver hot food, Friendly Greeting), the top priority is to provide a warm and welcoming greeting to customers. This implies that creating a positive and friendly atmosphere is considered crucial in this scenario.

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45. The single most thing observed about you is:

Explanation

The question asks about the single most thing observed about a person. Out of the options given, "attitude" is the most likely answer as it is a characteristic that can be easily noticed and judged by others. Attitude refers to a person's behavior, mindset, and approach towards different situations, which can leave a lasting impression on others. It is something that can be observed and evaluated by others, making it the most prominent aspect of an individual's personality.

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46. What does C&t stand for?

Explanation

The acronym C&T stands for "Coach and train." This means that C&T refers to the act of coaching and training individuals. Coaching involves providing guidance, support, and feedback to help someone improve their skills and reach their goals. Training, on the other hand, involves teaching specific knowledge or skills through structured instruction and practice. Therefore, C&T represents the combination of these two activities in order to develop and enhance someone's abilities.

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47. All of the following are part of the Ten Laws of Management Conduct EXCEPT:

Explanation

The given question is asking to identify the option that is not part of the Ten Laws of Management Conduct. The Ten Laws of Management Conduct typically include guidelines and regulations related to employee behavior and interactions in the workplace. Discrimination, Sexual Harassment, Dating, and Retaliation are all commonly addressed in these laws as they are important issues that need to be prevented and addressed in a professional setting. However, Car Allowance is not typically included as part of the Ten Laws of Management Conduct, as it is more related to employee benefits and compensation rather than behavior or conduct.

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48. How do associates get paid that work for multiple units?

Explanation

Associates who work for multiple units are paid at the unit where they have worked the most hours. This means that their payment is based on the number of hours they have worked at each unit, and the unit where they have worked the most hours is responsible for paying them. This ensures that associates are compensated fairly based on their actual work hours at each unit.

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49. How many hours should your "build up" last?

Explanation

The "build up" should last for 36 hours. This duration allows for a sufficient amount of time to prepare and complete the necessary tasks before proceeding to the next stage. It ensures that all aspects of the process are adequately addressed and that any potential issues or challenges can be identified and resolved before moving forward. A 36-hour build up allows for a thorough and comprehensive approach to the task at hand.

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50. What is the target table turn time for Waffle House?

Explanation

The target table turn time for Waffle House is 20 minutes. This means that the goal is to have customers finish their meal, pay their bill, and leave within 20 minutes so that the table can be quickly cleaned and prepared for the next customer. This helps to ensure efficient service and minimize wait times for other customers.

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51. What are the 4 legs of the Sales Stool?

Explanation

The 4 legs of the Sales Stool are outside events, defense, offense, and attitude. Outside events refer to external factors that can impact sales, such as economic conditions or industry trends. Defense involves protecting existing sales and customers, while offense focuses on generating new sales and acquiring new customers. Attitude refers to the mindset and approach of the salesperson, which can greatly influence their success in sales.

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52. When does an associate receive uniforms?

Explanation

An associate receives uniforms in three stages. The first one is received when they are hired, indicating that it is provided to them at the beginning of their employment. The second uniform is given after the completion of their training, suggesting that it is a reward for successfully finishing the training program. Lastly, they receive an additional uniform every six months, implying that there is a regular schedule for uniform distribution to ensure that associates have an adequate supply.

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53. How many inches off the floor should food items be sotred in the commissary?

Explanation

Food items should be stored 6 inches off the floor in the commissary to prevent contamination and pests. This height allows for proper airflow and easy cleaning underneath the stored items. It helps to minimize the risk of cross-contamination from floor contaminants and makes it easier to identify and clean any spills or leaks. Additionally, keeping food items off the floor prevents pests like rodents and insects from accessing them, ensuring food safety and hygiene.

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54. According to your MTS, how do you thaw frozen food?

Explanation

Thawing frozen food under refrigeration is the correct answer because it is the safest method to prevent the growth of bacteria. Thawing at room temperature can cause the outer layers of the food to reach unsafe temperatures while the inside remains frozen. Thawing on the grill or steam table can also lead to uneven thawing and potential foodborne illnesses. Refrigeration ensures a controlled and gradual thawing process, maintaining food quality and safety.

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55. Every food cost dollar wasted is worth how many Sales dollars?

Explanation

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56. What is the goal, according to your MTS, for Overtime each week?

Explanation

According to the MTS (Management Time Standards), the goal for overtime each week is 0 hours. This means that the ideal scenario is to have no overtime work, indicating efficient time management and proper allocation of tasks within regular working hours.

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57. What should you do when an associate asks to change their schedule?

Explanation

When an associate asks to change their schedule, the best course of action is to require them to find their replacement. This ensures that the shift is adequately covered and maintains the integrity of the schedule. It also promotes responsibility and accountability among the associates. By requiring them to find their replacement, it allows for a fair and balanced distribution of scheduling changes and prevents any potential disruptions to the workflow.

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58. According to your MTS, what do your Sales indicate?

Explanation

The sales indicate what the customer thinks of the service, food, and cleanliness of the establishment. This is because sales are directly influenced by customer satisfaction and their perception of the quality of the service, food, and cleanliness. Higher sales would indicate that customers are satisfied with these aspects, while lower sales may indicate that there are issues that need to be addressed in order to improve customer satisfaction.

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59. The Food Rebate and Vending Commission are both:

Explanation

The Food Rebate and Vending Commission are both credits to your P&L because they represent income or revenue generated from the food rebate and vending activities. In accounting, credits increase the balance of revenue accounts, which are part of the Profit and Loss (P&L) statement. Therefore, these credits contribute to the overall profitability of the business and are recorded as positive amounts in the P&L statement.

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60. When should a cash audit be done?

Explanation

A cash audit should be done between 2PM and 4PM daily to ensure accuracy and accountability in financial transactions. This time frame allows for a comprehensive review of cash handling procedures and reconciliation of cash transactions. Conducting the audit daily helps to identify any discrepancies or errors promptly, enabling timely corrective actions to be taken. By consistently performing cash audits during this time, organizations can maintain financial transparency and minimize the risk of fraud or mismanagement of funds.

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61. When should you arrive at your unit?

Explanation

Arriving at the unit 30 minutes prior to shift change allows for a smooth transition between shifts. This gives the individual enough time to receive a thorough handover from the previous shift, get updated on any important information or changes, and prepare for their own shift. It also ensures that there is no gap in coverage and that the unit is fully staffed at all times.

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62. How many weeks of schedules should be posted?

Explanation

The correct answer is 2 weeks because posting schedules for two weeks in advance allows for better planning and organization. It ensures that employees have enough time to prepare and make any necessary adjustments to their schedules. Additionally, having schedules posted for two weeks helps to minimize any confusion or last-minute changes that may occur.

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63. A Local marketing effort whose primary objective is to build sales through long-term relationships and community involement

Explanation

The correct answer is "First Mile" because the description provided aligns with the concept of building sales through long-term relationships and community involvement. The term "First Mile" refers to the initial stage of the customer journey, where businesses focus on engaging with potential customers and establishing a strong foundation for future interactions. This approach emphasizes the importance of local marketing efforts and community engagement to foster lasting relationships and drive sales growth.

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64. What is the range of the Temperature Danger Zone?

Explanation

The correct answer is above 41°F and below 135°F. The temperature danger zone refers to the range of temperatures in which bacteria can grow rapidly, increasing the risk of foodborne illnesses. Temperatures above 41°F provide a suitable environment for bacterial growth, while temperatures below 135°F allow bacteria to survive. Therefore, the temperature danger zone is defined as above 41°F and below 135°F.

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65. What is the third step in the 10 Steps of Customer Service?

Explanation

The third step in the 10 Steps of Customer Service is to Suggestive Sell initial selections and additional items. This means that the customer service representative should recommend and promote certain products or services to the customer, both the initial selections and additional items. This step aims to enhance the customer's experience by offering them options that they may not have considered or known about, ultimately increasing sales and customer satisfaction.

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66. What is the ninth step in the 10 Steps of Customer Service?

Explanation

The ninth step in the 10 Steps of Customer Service is to follow up, suggestive sell dessert, and pre-bus the table. This means that after delivering the food and drinks, the server should check back with the customer to ensure satisfaction, suggest dessert options, and clear any empty plates or glasses from the table. This step aims to enhance the customer's dining experience and provide them with excellent service.

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67. What does a Crisp Shift Change minimize?

Explanation

A crisp shift change minimizes overlapping hours between different shifts. This means that there is minimal overlap between the end of one shift and the start of the next shift, reducing the time where there may be a gap in coverage or confusion regarding responsibilities. This ensures a smooth transition between shifts and allows for efficient handover of duties and information.

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68. When conducting a Shift Huddle remember to do all of the following EXCEPT:

Explanation

When conducting a Shift Huddle, it is important to plan and know what you want to cover, focus on one primary area to achieve, and recognize associates that are doing a good job. However, it is not recommended to do all the talking and not let yourself be interrupted by other chatter. A Shift Huddle should be a collaborative and interactive session where everyone has the opportunity to share their thoughts, ideas, and concerns. Allowing others to participate and contribute fosters teamwork and engagement within the team.

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69. According to the MTS: Payroll corrections =

Explanation

Backpay refers to the payment of wages or salary owed to an employee for work done in a previous pay period. It is usually given when there has been an error or delay in processing the employee's regular pay. In the context of the MTS (presumably a system or process related to payroll), payroll corrections include backpay as one of the components. This suggests that the correction process involves addressing any outstanding payments owed to employees for work done in the past.

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70. Which of the following are classified as "operating supplies"?

Explanation

To-Go supplies can be classified as "operating supplies" because they are items that are used in the day-to-day operations of a business. These supplies are typically consumed or used up quickly and need to be replenished regularly. Examples of To-Go supplies could include take-out containers, disposable cutlery, napkins, and other similar items that are necessary for the functioning of a restaurant or food service establishment.

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71. What percentage of hires come from recruiting inside the restaurant?

Explanation

The correct answer is 80%. This means that a significant majority of hires come from recruiting individuals who are already working within the restaurant. This suggests that the restaurant values promoting from within and may have a strong internal hiring and development program. By hiring from within, the restaurant can benefit from employees who already have a good understanding of the company culture and operations, which can lead to improved performance and employee satisfaction.

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72. If the grill is at improper temperature is this an urgent Food Safety issue?

Explanation

If the grill is at an improper temperature, it can pose a significant food safety issue. Cooking food at the correct temperature is crucial to kill bacteria and prevent foodborne illnesses. If the grill is too hot, it can result in burnt or overcooked food, which may be unsafe to consume. On the other hand, if the grill is not hot enough, it can lead to undercooked food, which can harbor harmful bacteria. Therefore, maintaining the proper temperature on the grill is essential for food safety, making it an urgent issue.

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73. To be Quality Staffed you are allowed a ________ grace period for each full-time slot on your schedule and a ________ grace period for each part-time slot.

Explanation

Employees who are Quality Staffed are given a grace period of 1 hour for each full-time slot on their schedule, meaning they have up to 1 hour to arrive after their scheduled start time without being considered late. For part-time slots, they are allowed a grace period of 1/2 hour, meaning they have up to 30 minutes to arrive after their scheduled start time without being considered late.

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74. What is the first thing you should do if you smell gas?

Explanation

If you smell gas, the first thing you should do is shut off the backbar or at the meter. This is important because it helps to stop the flow of gas and prevent any potential hazards. After shutting off the gas, you should then call the gas company to report the issue and seek further assistance. This ensures that the gas company is aware of the situation and can take appropriate action to address the gas leak.

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75. Storing food and cleaning chemicals in close proximity to each other results in:

Explanation

Storing food and cleaning chemicals in close proximity to each other can lead to cross contamination. This occurs when harmful bacteria or chemicals from one substance come into contact with the other, contaminating it. Cross contamination can pose serious health risks, as it can lead to foodborne illnesses or poisoning. It is important to store food and cleaning chemicals separately to prevent this type of contamination and ensure the safety of the food being prepared or consumed.

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76. What is the seventh step in the 10 Steps of Customer Service?

Explanation

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77. Target for register shortages each period is

Explanation

The correct answer is 20 because the target for register shortages each period is 20. This means that the desired number of register shortages in each period is 20, indicating the goal or expectation for the number of shortages.

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78. What is the "One Great Rule?"

Explanation

The "One Great Rule" is to never hold orders. This means that orders should always be processed and completed without delay. This rule emphasizes the importance of efficiency and timely execution in a business or organization. By never holding orders, the company ensures that customers receive their products or services promptly, leading to customer satisfaction and a positive reputation.

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79. The APD is known as the ______________ in your Training Team.

Explanation

The APD is known as the "Gatekeeper" in your Training Team. This suggests that the APD plays a crucial role in controlling access to information, resources, or decision-making processes within the team. They are responsible for filtering and managing communication, ensuring that only relevant and important information is shared with the team members. The term "Gatekeeper" implies that the APD acts as a protector or guardian of the team's resources and ensures that they are used effectively and efficiently.

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80. To avoid discrimination treat all associates:

Explanation

The correct answer is "in a firm, fair and consistent manner." This answer aligns with the principle of avoiding discrimination by treating all associates equally and consistently, regardless of their gender, age, or individual needs. It promotes a fair and just work environment where everyone is treated with respect and fairness, ensuring that no one is subjected to unfair treatment or bias.

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81. How often is a Sanitation Inspection required to be completed with the District Manager?

Explanation

A sanitation inspection is required to be completed with the District Manager on a weekly basis. This suggests that the District Manager and the person responsible for conducting the inspection need to meet once every week to assess the sanitation standards. This regularity ensures that the sanitation practices are consistently monitored and maintained at the desired level.

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82. The % difference between the current year and last year results is ________________

Explanation

The % difference between the current year and last year results is calculated using the variance. Variance measures the difference between two values, in this case, the current year and last year results. By calculating the percentage difference, we can determine the relative change in the results over time. Therefore, variance is the correct answer for this question.

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83. If a commissary shortage is less than $_________ it may be written off the food cost.

Explanation

If a commissary shortage is less than $25, it may be written off the food cost. This means that if the shortage is below this amount, it can be considered as a normal part of the cost of doing business and does not need to be accounted for separately. However, if the shortage exceeds $25, it would need to be recorded and investigated further to identify any potential issues or discrepancies in the food cost.

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84. What is Par?

Explanation

Par refers to the listing of the quantity of each food item required to operate the restaurant for a specific period of time. In this case, the correct answer is "A listing of the quantity of each food item required to operate the restaurant for 36 hours." This means that the Par for the restaurant includes the amount of food needed to sustain operations for a period of 36 hours.

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85. First Mile is divided into what 2 segments?

Explanation

The First Mile is divided into two segments: "First 5 in All 4" and "Affinity Groups". This means that the initial stage of the First Mile involves focusing on the first five people in each of the four quadrants (Family, Friends, Foe, and Faith) and also targeting specific affinity groups. This segmentation helps to prioritize and strategize the recruiting process in order to maximize effectiveness and efficiency.

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86. If the two-eye burner will not light automatically you may have:

Explanation

If the two-eye burner will not light automatically, it could be due to any of the following reasons: the pilot light is out, the pilot tube is clogged, or there is no gas pressure. All of these factors can prevent the burner from lighting automatically.

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87. The best tool for managing food safety in the restaurant:

Explanation

The Food Safety Baton is the best tool for managing food safety in a restaurant because it allows for effective communication and coordination between staff members. The baton is passed from one staff member to another, symbolizing the transfer of responsibility for food safety. This ensures that everyone is aware of their role and the necessary tasks to maintain food safety standards. The baton also serves as a visual reminder and accountability tool, promoting a culture of food safety within the restaurant.

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88. What is the sixth step in the 10 Steps of Customer Service?

Explanation

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89. The Expeditor is the ______________________.

Explanation

The Expeditor is the quarterback. The term "quarterback" is used to describe a person who is in charge of coordinating and directing the actions of a team. In a business or organizational context, an Expeditor is someone who oversees and manages the flow of work, ensuring that tasks are completed efficiently and on time. Like a quarterback on a football field, an Expeditor takes on a leadership role, making decisions and guiding the team towards success.

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90. When is the weekday par used?

Explanation

The weekday par is used from Sunday through Thursday. This means that it is applicable for the days of the week starting from Sunday and ending on Thursday. This par is not used on Fridays and Saturdays.

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91. What is the "Lost Art"?

Explanation

The "Lost Art" refers to suggestive selling. This term is used to describe the practice of recommending additional products or services to customers based on their initial purchase or preferences. It is considered a lost art because many businesses fail to effectively train their employees in this technique, resulting in missed opportunities for upselling and increasing sales. Suggestive selling can greatly benefit businesses by increasing revenue and enhancing the overall customer experience.

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92. If the flames blow around on the two-eye burner what should you check?

Explanation

If the flames blow around on the two-eye burner, it is likely that there is interference from both the HVAC system and fresh air. The HVAC interference could be causing air flow issues and affecting the flames, while fresh air interference could be introducing external factors that disrupt the flame stability. Therefore, checking both the HVAC interference and fresh air interference would be necessary to address the problem.

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93. What is Priority 2?

Explanation

Priority 2 refers to the task of delivering hot food. In a given set up, where multiple tasks are listed, delivering hot food is considered as the second priority. This implies that it is important to ensure that the food is served hot and promptly to the customers. The question is asking for the specific task that falls under Priority 2, and the correct answer is delivering hot food.

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94. If an associate has been terminated, who should you send the legal papers arriving at your unit to?

Explanation

When an associate has been terminated, it is appropriate to send any legal papers arriving at your unit to the Legal Department. This department is responsible for handling all legal matters within the organization, including any legal documents or papers that need to be addressed after an associate's termination.

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95. What is the fifth step in the 10 Steps of Customer Service?

Explanation

The fifth step in the 10 Steps of Customer Service is to stand on the Mark and call the order loud and clear (or give the check to the Expeditor). This step involves ensuring that the order is accurately communicated and delivered to the customer. By standing on the Mark, the service provider is positioned in a way that allows them to efficiently call out the order or hand it over to the Expeditor for further processing. This step helps to ensure that the customer receives the correct order in a timely manner, enhancing their overall experience.

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96. Daily Average is

Explanation

The correct answer is "Total sales divided by number of days in an operating period". This is because the daily average represents the average amount of sales made per day during a specific operating period. To calculate this, the total sales are divided by the number of days in that operating period.

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97. In what order should you stack food in the commissary?

Explanation

The correct order to stack food in the commissary is Ready To Eat, Meat, Ground Meat, Chicken. This order ensures that the food is stacked in a logical and safe manner. Ready To Eat items should be placed first, as they do not require any further cooking or preparation. Next, the Meat should be stacked, followed by Ground Meat, and finally Chicken. This order helps to prevent cross-contamination, as the raw meats are stacked below the cooked items.

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98. What is the company target for Food Cost?

Explanation

The company's target for Food Cost is 29.90%. This means that the company aims to spend 29.90% of its total expenses on food. This target is likely set based on the company's budget and financial goals. By setting a specific target, the company can monitor and control its food costs to ensure they are within the desired range.

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99. According to your MTS, where do you put the Unit Manager Days Off Baton on your first day back?

Explanation

On the first day back, the Unit Manager Days Off Baton should be stapled to the Form-4. This indicates that the Unit Manager's days off have been recorded and documented properly. Stapling it to the Form-4 ensures that the information is easily accessible and can be referred to when needed.

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100. If the dish machine has low rinse temperature (below 180 degrees F), what should you check for?

Explanation

If the dish machine has a low rinse temperature, the most likely cause is that the booster heater needs adjustment. The booster heater is responsible for increasing the temperature of the rinse water to the desired level. Calling a maintenance man to adjust the booster heater would be the appropriate course of action in this situation.

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101. What should you check for first if the blender is not working?

Explanation

The first thing to check if the blender is not working is to ensure that it is plugged in. This is because if the blender is not properly connected to a power source, it will not receive any electricity and therefore will not work. By checking the plug, you can determine if this is the issue and address it accordingly.

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102. What is wrong if the toaster is only toasting one side of the bread?

Explanation

If the toaster is only toasting one side of the bread, the most likely explanation is a defective element. The element is responsible for generating heat in the toaster, and if it is not functioning properly, it will only toast one side of the bread. Calling the maintenance man is necessary to fix or replace the defective element and ensure that both sides of the bread are toasted evenly.

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103. The report that compiles all the daily business information for a Waffle House restaurant

Explanation

The given options consist of different types of reports and logs. PPE stands for Personal Protective Equipment and does not seem to be related to the daily business information of a restaurant. A Comparison Report could be a report that compares different aspects of the business, but it does not specifically compile daily business information. A Cash Payroll Log would track the payroll expenses, but it does not compile all the daily business information. On the other hand, Form-4 seems to be the most likely option as it could be a form specifically designed to compile and record all the daily business information for a Waffle House restaurant.

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104. According to your MTS, what is the primary control for Payroll?

Explanation

The primary control for Payroll is planning the schedule. This means that the key factor in managing payroll effectively is creating a well-thought-out schedule that takes into account factors such as employee availability, workload, and business needs. By properly planning the schedule, employers can ensure that they have the right number of employees working at the right times, minimizing the need for overtime or dealing with no shows. Additionally, a well-planned schedule can help reduce the need for constantly changing the schedule, which can lead to confusion and inefficiency.

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105. Whn does an associate automatically become "Inactive"?

Explanation

An associate automatically becomes "Inactive" when they work less than 14 hours for 3 weeks. This means that if an associate consistently works less than 14 hours per week for a period of 3 weeks, their status will change to "Inactive". This could be due to various reasons such as reduced availability or a decrease in workload. Once an associate becomes "Inactive", they may have limited access to certain benefits or privileges within the organization.

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106. The grill will not stay lit, what's wrong?

Explanation

The grill will not stay lit because of a bad thermo couple or low gas pressure. The thermo couple is a safety device that senses the pilot flame and allows gas to flow to the burner. If the thermo couple is faulty or the gas pressure is low, it will prevent the grill from staying lit. Therefore, calling a maintenance man is necessary to fix the issue.

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107. What is the largest expense for yur restaurant?

Explanation

The correct answer is Food Cost. Food cost refers to the expenses incurred by a restaurant for purchasing and preparing food ingredients. It includes the cost of raw materials, groceries, and other food items used in the restaurant's menu. Food cost is typically one of the largest expenses for a restaurant as it directly impacts the profitability and overall financial performance of the establishment. Managing and controlling food cost is crucial for restaurants to maintain profitability and ensure the quality and consistency of their menu offerings.

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108. What is the role of the 2nd door corp?

Explanation

The role of the 2nd Door Corp is to take customer orders and write tickets for customers in the waiting area. This suggests that 2nd Door Corp is responsible for handling customer orders and ensuring that tickets are correctly written for each order.

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109. Food held in the Temperature Danger Zone is only good for:

Explanation

Food held in the Temperature Danger Zone is only good for 4 hours. The Temperature Danger Zone refers to the range of temperatures between 40°F (4°C) and 140°F (60°C), in which bacteria can multiply rapidly and cause foodborne illnesses. After 4 hours in this temperature range, the food becomes unsafe to consume as the bacteria have had enough time to reach dangerous levels. It is important to properly store and handle food to prevent bacterial growth and ensure food safety.

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110. What does HRS stand for?

Explanation

The acronym HRS stands for Human Resource Specialist. This term refers to an individual who specializes in the field of human resources, which involves managing various aspects of employee relations within an organization. This role typically includes tasks such as recruitment, training, performance management, and employee benefits. Therefore, the correct answer is Human Resource Specialist.

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111. What does a People Data Sheet tell you?

Explanation

A People Data Sheet provides information on both the number of people who have worked for 14 hours or more in the last 3 weeks and the number of people needed to staff the unit. It is a comprehensive document that helps in tracking and managing the workforce, ensuring adequate staffing levels, and monitoring employee working hours.

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112. The amount of money made after subtracting expenses from sales is ______________

Explanation

Profit is the amount of money made after subtracting expenses from sales. It represents the financial gain or benefit obtained by a business or individual. It is calculated by subtracting all the expenses incurred in the process of generating sales from the total sales revenue. Profit is an important measure of the financial performance of a business and indicates its ability to generate income and cover costs.

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113. If the dish machine has low wash temperature (below 150 degrees F), what should you check for?

Explanation

If the dish machine has a low wash temperature, it is recommended to check for a burned-out element and improper thermostat adjustment. These two factors can contribute to the machine not reaching the desired temperature for effective washing. Calling the maintenance man is advised to address these issues. The other options, such as the machine not being cleaned when water is changed or adjusting the setting of the timer, are not directly related to the low wash temperature problem.

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114. What is the minimum number of hours required for Quality Staffing for a 5 hour Expeditor slot and a 4 hour Expeditor slot respectively?

Explanation

The minimum number of hours required for Quality Staffing for a 5 hour Expeditor slot is 4 hours because the staffing should cover the entire duration of the slot. For the 4 hour Expeditor slot, the minimum number of hours required is 3 hours, again to ensure full coverage of the slot.

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115. All of the following are ways to help ensure all of the money gets into the register EXCEPT:

Explanation

Allowing salespeople to put tips in their aprons does not help ensure that all of the money gets into the register. This practice allows salespeople to keep the tips for themselves instead of depositing them into the register.

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116. The pay week for associates is from:

Explanation

The pay week for associates is from Wednesday to Wednesday. This means that the workweek starts on Wednesday and ends on the following Tuesday. This pay cycle allows for a consistent and regular schedule for employees, ensuring that they are paid on the same day each week. It also aligns with the company's financial and accounting processes, making it easier to track and manage payroll expenses.

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117. What is the P&L?

Explanation

The P&L, or Profit and Loss statement, is a financial statement that summarizes the revenues, costs, and expenses incurred during a specific period of time, typically a month or a year. It provides a snapshot of a company's financial performance and shows whether it has made a profit or incurred a loss during that period. The answer choice "A one page summary of income and expenses for a 28 day period" accurately describes the purpose and content of a P&L statement.

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118. When is the weekend par used?

Explanation

The correct answer is Friday and Saturday. This is because the question is asking for when the weekend "par" is used, and traditionally, the weekend is considered to be Saturday and Sunday. However, in some cultures or religious contexts, the weekend may be observed on different days. Therefore, the answer Friday and Saturday suggests that in this specific context or scenario, the weekend "par" is considered to be these two days.

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119. What is the SECOND largest expense in the restaurant?

Explanation

Payroll is the second largest expense in the restaurant because it includes the wages and salaries of all the employees, including chefs, servers, and other staff members. The cost of labor is a significant expense for any restaurant, as it directly affects the quality of service and the overall customer experience. While food cost is also a major expense, payroll typically surpasses it due to the number of employees and their wages. Operating expenses and utilities are important costs as well, but they usually rank lower in terms of overall expenditure compared to payroll.

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120. What is on the bottom of the Food Safety Baton?

Explanation

The bottom of the Food Safety Baton is where Line Checks for hot & cold-holding temperatures are conducted. This means that this step is the last one in the food safety process before the baton is passed on to the next shift. Line checks ensure that the food being stored or served is at the correct temperatures to prevent any potential foodborne illnesses. This step is crucial in maintaining food safety standards and ensuring that customers are not exposed to any health risks.

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121. All of the following are part of the Ten Laws of Management Conduct EXCEPT:

Explanation

The given answer is "Quality Staffing". The question asks for an exception among the options listed, and "Quality Staffing" does not fit with the other items, which all pertain to inappropriate behavior or actions in the workplace. The other options, such as "Sexual Harassment" and "Abusive Behavior", are examples of misconduct that violate the Ten Laws of Management Conduct. However, "Quality Staffing" is not a form of misconduct but rather a positive practice in management.

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122. Where are OT hours and premium allocated?

Explanation

OT hours and premium are allocated to the unit where the associate worked the overtime hours. This means that if an associate worked overtime in a specific unit, the OT hours and premium would be allocated to that unit. This ensures that the unit where the additional work was performed is appropriately compensated for the extra hours worked.

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123. What is Priority 5?

Explanation

Priority 5 refers to the task or activity that needs to be given the least importance or urgency. In the given options, "Set Up" is the correct answer because it is listed last in the sequence. This implies that it is the lowest priority task among the options provided.

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124. Who is the "Substitue Quarterback" in the manager trainee's training?

Explanation

The "Substitute Quarterback" in the manager trainee's training is the District Manager. This implies that the District Manager plays a crucial role in overseeing and guiding the manager trainee during their training period. The District Manager is responsible for providing support, mentorship, and supervision to the trainee, ensuring that they are equipped with the necessary skills and knowledge to succeed in their role.

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125. A unit is quality staffed if:

Explanation

A unit is considered quality staffed if 18 out of the 21 shifts in a week are staffed with no more than 2 violations per shift. This means that there can be a maximum of 2 violations (1st, 2nd, or 3rd) in each of those 18 shifts. This condition ensures that the majority of the shifts are adequately staffed and have minimal violations, indicating a higher level of quality in the staffing.

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126. Review all items on the Payroll Screen each day before closing the Form-4 EXCEPT:

Explanation

The correct answer is "Sales" because the question asks which item should not be reviewed on the Payroll Screen before closing the Form-4. Reviewing all items except for Sales ensures that all other important aspects of the payroll, such as hours worked, job codes, and pay rates, are carefully checked for accuracy before finalizing the form. Sales, on the other hand, may not be directly related to employee payroll and may not require daily review for the purpose of closing the form.

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127. If the coffee grinder does not run?

Explanation

If the coffee grinder does not run, the first step to take is to push the reset button. This is because the grinder may have encountered a temporary issue or overload, and pushing the reset button can help to restart it and resolve the problem. Changing the filter, replacing the machine, or calling the maintenance man may not be necessary if the issue can be resolved by simply resetting the grinder.

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128. Costs that are incurred to operate a business are ________________

Explanation

Expenses refer to the costs that a business incurs in order to operate. These costs include various expenditures such as rent, utilities, salaries, and supplies. By subtracting expenses from the revenue generated by a business, the net profit or loss can be determined. Therefore, expenses are an essential aspect of running a business and play a crucial role in determining its financial performance.

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129. According to your MTS, the 4 suggested days to complete a commissary audit are all of the following EXCEPT?

Explanation

The correct answer is "All of the Above". The question asks for the day that is NOT suggested to complete a commissary audit. The first three options (day before the Unit Manager's day off, day after the Unit Manager's day off, and when making up the food order) are all suggested days to complete the audit. The fourth option (just prior to the arrival of the food order) is also a suggested day to complete the audit. Therefore, the correct answer is that all of the given options are suggested days to complete the commissary audit.

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130. A technique to Suggestive Sell is:

Explanation

The technique of suggestive selling known as "Alternative of Choice" involves presenting customers with multiple options to choose from. Instead of simply telling them what they want or offering only high ticket options, this technique allows customers to feel empowered by giving them a range of alternatives. By providing choices, it increases the chances of customers making a purchase and feeling satisfied with their decision.

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131. What is the fourth step in the 10 Steps of Customer Service?

Explanation

The fourth step in the 10 Steps of Customer Service is to write the guest check and price each item. This step involves accurately recording the customer's order and calculating the total cost of their items. It ensures that the customer is provided with a clear breakdown of their order and the corresponding prices. This step is important for maintaining transparency and facilitating a smooth payment process for the customer.

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132. What is the eighth step in the 10 Steps of Customer Service?

Explanation

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133. When should a Separation Notice be completed?

Explanation

A Separation Notice should be completed in the UIS system within 72 hours of the associate's separation from employment. This allows for timely record-keeping and ensures that the necessary information is captured accurately. Completing the Separation Notice promptly also allows for any required notifications or actions to be taken in a timely manner.

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134. Salesperson pay rate is:

Explanation

The salesperson pay rate is 2.92. This is determined based on factors such as the salesperson's experience, performance, and the company's compensation structure. It is likely that this rate has been calculated to ensure that it is fair and competitive within the industry, while also aligning with the company's budget and profitability goals.

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135. How many hours per week at minimum should Management be productive in the unit?

Explanation

Management should be productive in the unit for a minimum of 42 hours per week. This suggests that in order to effectively manage the unit and ensure its smooth operation, a significant amount of time and effort is required from the management team. This also implies that a shorter work week may not be sufficient to handle all the responsibilities and tasks associated with managing the unit.

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136. What would be the correct “search video” password for Unit 12 on the CCTV?

Explanation

The correct "search video" password for Unit 12 on the CCTV would be W0012.

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137. What should you do if the toast won't pop up?

Explanation

If the toast won't pop up, it is best to call the maintenance man. This is because there may be a mechanical issue with the toaster that requires professional assistance to fix. Trying to force the lever up or buying a new toaster may not solve the underlying problem and could potentially cause further damage. Changing the dirty crumb tray is unlikely to resolve the issue of the toast not popping up.

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138. Who counts toward People Quota?

Explanation

The people who count toward the People Quota are part-time associates working more than 14 hours per week and relief managers. This means that only these two categories of individuals are considered when calculating the People Quota. District managers and borrowed associates do not count toward the People Quota.

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139. When the dishes are not getting clean you should check for all of the following EXCEPT:

Explanation

The correct answer is "Dirty crumb tray." When the dishes are not getting clean, it is important to check for straws and other debris wrapped around the arm hub, as this can block the water flow and prevent proper cleaning. Similarly, if the machine is not cleaned when the water is changed, it can lead to buildup and affect the cleaning performance. Additionally, if the detergent is not changed often enough, it may lose its effectiveness. However, a dirty crumb tray is not directly related to the cleaning of dishes, so it is not necessary to check for it in this situation.

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140. Who has the overall responsiility for the training of manager trainees?

Explanation

The Division Manager has the overall responsibility for the training of manager trainees. This implies that the Division Manager is in charge of overseeing and coordinating the training process for manager trainees within the organization. They are responsible for ensuring that the trainees receive the necessary training and guidance to develop their managerial skills and abilities. This role is crucial in shaping the future leaders of the organization and ensuring that they are equipped with the necessary knowledge and skills to succeed in their roles.

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141. According to the MTS: Praise + Recognition =

Explanation

Praise and recognition are important factors in motivating individuals. When someone receives praise and recognition for their work, it boosts their confidence and self-esteem, making them more motivated to continue performing well. It also reinforces positive behavior and encourages individuals to strive for excellence. Therefore, the equation "Praise + Recognition = Motivation" suggests that when people are praised and recognized for their efforts, it increases their motivation to perform better in the future.

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142. If an associate was a No Call/No show one day and returns the next day with a note from the doctor/hospital what should happen next?

Explanation

If an associate was a No Call/No show one day and returns the next day with a note from the doctor/hospital, none of the above options should be implemented. This is because the associate has a valid reason for their absence, supported by a note from a medical professional. Therefore, it would not be appropriate to issue a written or verbal warning, or to take them off the schedule. The correct course of action would be to accept the note, document the absence as excused, and allow the associate to resume their duties.

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143. What is Priority 3?

Explanation

Priority 3 refers to the task of taking payment. This means that taking payment is considered the third most important task or action to be performed. It implies that after taking orders and setting up, the next priority is to collect payment from the customers.

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144. Salespersons' total wages include:

Explanation

The correct answer is Salary plus To-Go Bonuses plus Tips earned. This means that the salespersons' total wages include their base salary, any bonuses they receive for achieving sales targets, and any tips they receive from customers. This comprehensive calculation takes into account all the different sources of income for the salespersons, resulting in their total wages.

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145. What is the General Ledger?

Explanation

The general ledger is a detailed record that lists each account and supports the Profit and Loss statement (P&L). It provides a comprehensive overview of all financial transactions and helps track the flow of money in and out of the business. By listing each account, the general ledger allows for accurate and organized financial reporting, ensuring that all income and expenses are properly recorded and analyzed.

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146. An amount divided into Net Sales is a(n)

Explanation

An amount divided into Net Sales is a percent. This is because when you divide an amount by the Net Sales, you are calculating the percentage of the total sales that the amount represents. Percentages are commonly used to express proportions or ratios in relation to a whole, making it the most appropriate choice for this scenario.

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147. Where can you find week to date (WTD) Food Cost?

Explanation

PPE stands for "Profit and Loss by Period and Entity" report, which is a financial statement that provides information about a company's revenues, expenses, and profits over a specific period of time. This report typically includes the week to date (WTD) Food Cost, allowing businesses to track their food costs for the current week. Therefore, the correct answer is PPE.

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148. Who can put an associate on EFR status?

Explanation

A Division Manager has the authority to put an associate on EFR status. This means that they have the power to make the decision and take the necessary steps to place an associate on EFR status. The other options, such as Unit Manager and Any MUM, do not have the same level of authority and decision-making power as a Division Manager. Therefore, the correct answer is Division Manager.

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149. How do you determine amount of lost sales dollars?

Explanation

The correct answer is Lost Sales Dollars = Wasted FCDollars X $3. This equation suggests that the amount of lost sales dollars can be determined by multiplying the wasted FCDollars by $3. This indicates that for every unit of wasted FCDollars, the company loses $3 in sales.

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150. What should you check for if your toast is too lifght?

Explanation

If your toast is too light, you should check the setting of the timer to ensure that it is not set to a lower level. Additionally, you should change the dirty crumb tray as it may be affecting the toasting process. Checking both the timer setting and the crumb tray can help in achieving the desired level of toasting.

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151. What's wrong if the cutting board is burnt?

Explanation

If the cutting board is burnt, it suggests that there may be hashbrown rings clogging the flue. The burning of the cutting board could be a result of the flue not functioning properly and causing smoke or heat to accumulate, leading to the burning of nearby objects. Therefore, it is important to check for hashbrown rings in the flue to ensure proper ventilation and prevent further damage or accidents.

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152. How do you calculate People Quota?

Explanation

The correct answer is # of associates who worked > 14 hours last week divided by the # of associates the DA requires. This calculation determines the People Quota by considering the number of associates who worked more than 14 hours last week and dividing it by the number of associates that the DA (Designated Authority) requires. This ratio helps in determining the appropriate number of associates needed for a specific task or project.

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153. The Contest Awards account is # ___________

Explanation

The correct answer is 694 because it is the only option that completes the sentence "The Contest Awards account is # ___." The other options do not make sense in the given context.

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154. Target Overall repesents _________ of your P&L.

Explanation

The correct answer is 2/3. In financial terms, the P&L (Profit and Loss) statement shows the financial performance of a company over a specific period of time. The target overall, in this context, represents the portion of the P&L that is being measured or evaluated. Therefore, 2/3 represents the proportion or percentage of the P&L that is being targeted or focused on.

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155. Line checks should be performed every:

Explanation

Line checks should be performed every 3 hours to ensure the safety and quality of the product. Regular line checks help identify any issues or deviations from the standard operating procedures, allowing for timely corrective actions to be taken. By conducting frequent line checks, potential problems can be identified and addressed early on, minimizing the risk of product contamination or defects. This ensures that the production process remains efficient and compliant with quality standards.

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156. According to the MTS: Respect + Appreciation =

Explanation

The equation "Respect + Appreciation = Retention" suggests that when employees feel respected and appreciated in the workplace, they are more likely to stay with the company. Retention refers to the ability of an organization to retain its employees. When employees feel valued and recognized for their contributions, it creates a positive work environment and increases their motivation to stay in the company. This equation highlights the importance of respect and appreciation in employee retention.

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157. The Support Services account is # ___________

Explanation

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158. What is the company guideline for spending on Contest Money each period?

Explanation

The company guideline for spending on Contest Money each period is 40.

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159. Net Sales is

Explanation

Net sales refers to the total revenue generated by a company after deducting any sales taxes that have been collected from customers. This figure represents the actual amount of money that the company has earned from its sales activities, excluding any taxes that need to be remitted to the government. By subtracting the sales taxes from the total sales, the net sales figure provides a more accurate representation of the company's true revenue.

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160. The Register Shortages account is # ___________

Explanation

The correct answer is 606. The question is asking for the account number for Register Shortages. The only option that matches this is 606.

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161. Suggestive Selling __________________

Explanation

Suggestive selling increases customer experience by offering additional items or upgrades, which can enhance their overall dining experience. This can lead to increased satisfaction and potentially higher tips. Additionally, suggestive selling can increase the ticket value by encouraging customers to order more items, thereby increasing revenue for the restaurant. However, it is important to note that suggestive selling should be done in a way that does not negatively impact the customer's perception of the restaurant or their dining experience.

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162. What is in the middle of the Food Safety Baton

Explanation

The Food Safety Checklist is in the middle of the Food Safety Baton. This suggests that the Food Safety Checklist is a crucial component or step in ensuring food safety. It is likely that the Food Safety Baton is a metaphorical representation of a process or system related to food safety, and the checklist serves as a central tool or measure to ensure that all necessary safety measures are being followed.

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163. What is Priority 4?

Explanation

Priority 4 refers to the fourth task or activity in a sequence or hierarchy. In this case, the correct answer is "Take Orders" because it is listed as the fourth option among the given tasks. This suggests that taking orders is considered a lower priority compared to the tasks listed before it (Set Up and Take Payment).

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164. Who does NOT count toward People Quota?

Explanation

The expediter does not count toward the people quota because their role is to coordinate and ensure smooth flow of orders between the kitchen and the front of the house. They do not directly interact with customers or perform tasks that contribute to the sales or operational aspects of the business. Therefore, they are not included in the count for the people quota.

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165. An amount evenly distributed across units based on sales is a(n)

Explanation

Proration is the correct answer because it refers to the process of dividing or distributing an amount equally among different units or individuals based on a specific factor, such as sales. This ensures that each unit or individual receives a fair share or proportion of the total amount. Proration is commonly used in various contexts, such as allocating expenses, dividing profits, or distributing resources.

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166. An item charged out with a prefix of "XV" on your General Ledger was charged from where?

Explanation

The item charged out with a prefix of "XV" on the General Ledger indicates that it was charged from an expense report. The "XV" prefix is likely a code or identifier used to track expenses related to specific reports or categories. Therefore, the correct answer is an expense report.

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167. Which of the following is the formula to determine 2/2 Food Cost %?

Explanation

The formula to determine the 2/2 Food Cost % is to calculate the Net Sales from the previous 3 shifts by adding the sales from the 1st, 2nd, and 3rd shifts. Then, divide the 2/2 Food Dollars by the Net Sales from the previous 3 shifts. This will give us the 2/2 FC% (Food Cost %).

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168. What is the Terrific 2?

Explanation

The Terrific 2 refers to the actions of "Pull, Drop, Mark & Walking the Line" in the given options. This implies that the employees are expected to pull items, drop them off at the designated location, mark them appropriately, and then walk along the line to ensure everything is in order. This could be a process followed in a retail or warehouse setting to ensure efficient and organized operations.

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169. Food Cost =

Explanation

The correct answer is "Paid Outs & Issues less Commissary Overage". This is because the formula for calculating food cost includes subtracting the amount of Commissary Overage from the Paid Outs & Issues. This means that the Commissary Overage is being accounted for and deducted from the total amount of Paid Outs & Issues in order to calculate the final food cost.

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170. What does a Grill Operator count as for Quality Staffing purposes?

Explanation

A Grill Operator counts as 1.5 GO for Quality Staffing purposes.

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171. Which measure could you do to help discourage theft?

Explanation

Conducting occasional mid-shift drawer changes can help discourage theft. By changing the drawer during the shift, it prevents employees from having extended periods of time with access to large amounts of cash. This reduces the opportunity for theft and makes it harder for employees to steal money without being caught. Regularly changing the drawer also creates a sense of accountability and increases the chances of detecting any discrepancies or suspicious behavior.

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172. Food not held hot enough can be fixed by:

Explanation

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173. According to your MTS, a Red Star Certification should be completed by:

Explanation

The correct answer is "Any manager as long as it's not the manager that hired the associate." This means that any manager in the organization, regardless of their level (Unit, District, or Division Manager), can complete the Red Star Certification for an associate, as long as they are not the manager who hired that associate. This ensures that there is an objective evaluation of the associate's performance and that there is no bias or favoritism involved in the certification process.

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174. An accounting entry set up to spread expected exenses across several periods is a(n)

Explanation

An accrual is an accounting entry that is used to record expenses or revenues that have been incurred or earned but have not yet been paid or received. It is set up to spread expected expenses across several periods, allowing for a more accurate representation of the financial position and performance of a company over time. This helps to match expenses with the revenue they generate, providing a more accurate picture of the financial health of the company.

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175. Where can you find the number of associates your unit lost in the last 13 periods?

Explanation

The Comparison Report is the most likely place to find the number of associates your unit lost in the last 13 periods. This report provides a comparison of data over a specific time period, making it a suitable source for tracking changes in the number of associates. The P&L (Profit and Loss) statement focuses on financial performance, the People Data Sheet may provide information on associates but not specifically on losses, and the General Ledger is a record of financial transactions rather than personnel data. Therefore, the Comparison Report is the best option for finding this information.

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176. Which account is the easiest to manage?

Explanation

Payroll is the easiest account to manage because it involves the calculation and distribution of employee wages and benefits. It typically follows a set schedule and can be easily automated with payroll software. In contrast, Food Cost requires tracking and managing the expenses related to purchasing and storing food items, while Overtime and Training involve monitoring and scheduling additional hours and employee development, respectively.

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177. When Scientific Staffing calls for 1 Door Corps, how many hours are required for compliance?

Explanation

When Scientific Staffing calls for 1 Door Corps, it takes 4 hours for compliance.

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178. How many items are on the Pride Inspection?

Explanation

The Pride Inspection contains a total of 95 items.

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179. The Expeditor:

Explanation

The Expeditor is responsible for monitoring To-Go orders and ensuring that the correct To-Go plates are pulled. This means that they keep track of all the orders and make sure that the appropriate plates are prepared for each order. This ensures that the To-Go orders are handled efficiently and accurately.

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180. When Scientific Staffing calls for 1/2 Door Corps, how many hours are required for compliance?

Explanation

The question is asking how many hours are required for compliance when Scientific Staffing calls for 1/2 Door Corps. The correct answer is 2 hours. This suggests that when Scientific Staffing requests the services of 1/2 Door Corps, it takes 2 hours to meet the compliance requirements.

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181. If the coffee grinder is dispensing too much or too little all of the following are possible checks EXCEPT:

Explanation

The correct answer is "Replace the coffee grinder." This is because the question asks for the possible checks that can be done if the coffee grinder is dispensing too much or too little. Removing the front panel behind the brew basket, double-checking the weight using a pocket scale, and adjusting the grindmaster dial are all valid checks that can be done to address the issue. However, replacing the coffee grinder itself is not a check that can be done; it is a solution to the problem rather than a check.

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182. The WOTC account is # ________

Explanation

The correct answer is 601 because it is the only option that matches the format of the given statement, "The WOTC account is # ________." The other options do not fit this format and are therefore incorrect.

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183. How much of your coaching efforts should focus on good performance?

Explanation

Coaching efforts should focus on good performance 80% of the time. This means that the majority of the coach's efforts should be dedicated to improving and enhancing the performance of individuals or teams. By focusing on good performance, coaches can help individuals reach their full potential, identify areas for improvement, and provide guidance and support to excel in their respective fields. This approach ensures that the coach is primarily focused on fostering growth and development, leading to overall success and achievement.

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184. If a pot of coffee is too strong, what could be the issue?

Explanation

If a pot of coffee is too strong, the issue could be that the brew temperature is lower than 195 degrees. This lower temperature may not extract enough flavor from the coffee grounds, resulting in a weaker and less flavorful brew. To address this issue, it is recommended to call the maintenance man to adjust the brew temperature to the appropriate level.

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185. What is on the top of the Food Safety Baton?

Explanation

The correct answer is Small Business Economics. This suggests that the top priority or concern in terms of food safety is the economic aspect, particularly for small businesses. This could mean that small businesses need to consider the financial implications of implementing and maintaining food safety measures, such as training employees, purchasing equipment, and conducting regular inspections. It highlights the importance of balancing food safety practices with the economic viability of the business.

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186. All of following are reasons a pot of coffee is too weak EXCEPT:

Explanation

The given answer, "brew temperature higher than 195 degrees, call maintenance man," is not a reason for a pot of coffee being too weak. The strength of coffee is typically determined by the ratio of coffee grounds to water, the quality of the beans, and the brewing time. A higher brew temperature would not directly affect the strength of the coffee.

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187. What is the company guideline for spending on Miscellaneous each period?

Explanation

The company guideline for spending on Miscellaneous each period is 0.40%.

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188. If the coffee pot overflows it has a defective timer and needs replacing, True or False?

Explanation

If the coffee pot overflows you have a defective regulator and need to call the maintenance man or the timer needs to be adjusted by the maintenance man.

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189. How do you determine the amount of wasted food cost dollars?

Explanation

The correct answer is Wasted FCDollars = Sales X Amount Off Target; ActualFC - FCTarget = Off Target. This formula calculates the amount of wasted food cost dollars by multiplying the sales with the amount off target, which is determined by subtracting the actual food cost from the target food cost. This equation helps in quantifying the financial loss due to wasted food.

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190. What is the company guideline for spending on Maintenance & Repairs each period?

Explanation

The company guideline for spending on Maintenance & Repairs each period is 0.70%.

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191. What is the company guideline for spending on Support Sevices each period?

Explanation

The company guideline for spending on Support Services each period is 0.80%.

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192. A PRC is completed:

Explanation

The correct answer is "All of the above". This means that a PRC (Production Readiness Check) is completed before the 1st shift, before the 3rd shift, and on Fridays and Saturdays. This indicates that the PRC is a comprehensive process that is carried out multiple times to ensure production readiness and smooth operations.

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When should legal papers arriving at your unit be sent to the...
Sexual harassment can be:
To Avoid Workers Compensation Additional Charges you must:
Associates can be paid a Bonus instead of an hourly rate.
Who is responsible for the contents of the cash register during a...
When is a good time to recruit?
What is the best place to recruit?
When should you wash your hands?
Hand sinks are meant for washing hands and storing dirty dishes and...
At what internal temperature do we hot hold items?
What is the second step in the 10 Steps of Customer Service?
Associates must be paid for all hours worked.
When should you conduct a Manager's Walk Through?
What is the easiest and most frequent source of theft?
The incentive tax credit program that gives you money back for...
Waffle does not discriminate based on all of the following EXCEPT:
What is the MOST important factor in personal cleanliness?
What is the proper temperature for Waffle House refrigerators?
Waffle House hot hold all of the following items EXCEPT:
Which of the following is an example of an affinity group?
What department should you contact upon receiving legal papers that...
What is the first step in the 10 Steps of Customer Service?
What is the tenth step in the 10 Steps of Customer Service?
How do you build asociate stability?
How many days in an OP?
The Blackbook gives you a snapshot of the performance of your...
If you have a high yellow flame on the two-eye burner the air/gas...
Choose the most correct answrer. Food should be stored:
What is the gratuity for To-Go orders?
When should a dish inventory be conducted?
How many days off should you try to schedule your associates each...
If the toast is to dark you need to adjust the setting of the timer,...
Besides the Waffle House Creed, what do we start every meeting off...
You may collect register shortages from associate tips if it is less...
Cash reigster shortages are collected via
When conducting a Manager's Walk Through it's important to:
How many OP's in a fiscal year?
What procedure does Waffle House use for stock rotation?
What does the PPE provide managers?
What does AFAT stand for?
What is the main reason that systems fail?
How do we track broken equipment and repairs needed in the unit?
The Four Cornerstones of Food Safety include all of the following...
What is Priority 1?
The single most thing observed about you is:
What does C&t stand for?
All of the following are part of the Ten Laws of Management Conduct...
How do associates get paid that work for multiple units?
How many hours should your "build up" last?
What is the target table turn time for Waffle House?
What are the 4 legs of the Sales Stool?
When does an associate receive uniforms?
How many inches off the floor should food items be sotred in the...
According to your MTS, how do you thaw frozen food?
Every food cost dollar wasted is worth how many Sales dollars?
What is the goal, according to your MTS, for Overtime each week?
What should you do when an associate asks to change their schedule?
According to your MTS, what do your Sales indicate?
The Food Rebate and Vending Commission are both:
When should a cash audit be done?
When should you arrive at your unit?
How many weeks of schedules should be posted?
A Local marketing effort whose primary objective is to build sales...
What is the range of the Temperature Danger Zone?
What is the third step in the 10 Steps of Customer Service?
What is the ninth step in the 10 Steps of Customer Service?
What does a Crisp Shift Change minimize?
When conducting a Shift Huddle remember to do all of the following...
According to the MTS: Payroll corrections =
Which of the following are classified as "operating supplies"?
What percentage of hires come from recruiting inside the restaurant?
If the grill is at improper temperature is this an urgent Food Safety...
To be Quality Staffed you are allowed a ________ grace period for each...
What is the first thing you should do if you smell gas?
Storing food and cleaning chemicals in close proximity to each other...
What is the seventh step in the 10 Steps of Customer Service?
Target for register shortages each period is
What is the "One Great Rule?"
The APD is known as the ______________ in your Training Team.
To avoid discrimination treat all associates:
How often is a Sanitation Inspection required to be completed with the...
The % difference between the current year and last year results is...
If a commissary shortage is less than $_________ it may be written off...
What is Par?
First Mile is divided into what 2 segments?
If the two-eye burner will not light automatically you may have:
The best tool for managing food safety in the restaurant:
What is the sixth step in the 10 Steps of Customer Service?
The Expeditor is the ______________________.
When is the weekday par used?
What is the "Lost Art"?
If the flames blow around on the two-eye burner what should you check?
What is Priority 2?
If an associate has been terminated, who should you send the legal...
What is the fifth step in the 10 Steps of Customer Service?
Daily Average is
In what order should you stack food in the commissary?
What is the company target for Food Cost?
According to your MTS, where do you put the Unit Manager Days Off...
If the dish machine has low rinse temperature (below 180 degrees F),...
What should you check for first if the blender is not working?
What is wrong if the toaster is only toasting one side of the bread?
The report that compiles all the daily business information for a...
According to your MTS, what is the primary control for Payroll?
Whn does an associate automatically become "Inactive"?
The grill will not stay lit, what's wrong?
What is the largest expense for yur restaurant?
What is the role of the 2nd door corp?
Food held in the Temperature Danger Zone is only good for:
What does HRS stand for?
What does a People Data Sheet tell you?
The amount of money made after subtracting expenses from sales is...
If the dish machine has low wash temperature (below 150 degrees F),...
What is the minimum number of hours required for Quality Staffing for...
All of the following are ways to help ensure all of the money gets...
The pay week for associates is from:
What is the P&L?
When is the weekend par used?
What is the SECOND largest expense in the restaurant?
What is on the bottom of the Food Safety Baton?
All of the following are part of the Ten Laws of Management Conduct...
Where are OT hours and premium allocated?
What is Priority 5?
Who is the "Substitue Quarterback" in the manager trainee's training?
A unit is quality staffed if:
Review all items on the Payroll Screen each day before closing the...
If the coffee grinder does not run?
Costs that are incurred to operate a business are ________________
According to your MTS, the 4 suggested days to complete a commissary...
A technique to Suggestive Sell is:
What is the fourth step in the 10 Steps of Customer Service?
What is the eighth step in the 10 Steps of Customer Service?
When should a Separation Notice be completed?
Salesperson pay rate is:
How many hours per week at minimum should Management be productive in...
What would be the correct “search video” password for Unit 12 on...
What should you do if the toast won't pop up?
Who counts toward People Quota?
When the dishes are not getting clean you should check for all of the...
Who has the overall responsiility for the training of manager...
According to the MTS: Praise + Recognition =
If an associate was a No Call/No show one day and returns the next day...
What is Priority 3?
Salespersons' total wages include:
What is the General Ledger?
An amount divided into Net Sales is a(n)
Where can you find week to date (WTD) Food Cost?
Who can put an associate on EFR status?
How do you determine amount of lost sales dollars?
What should you check for if your toast is too lifght?
What's wrong if the cutting board is burnt?
How do you calculate People Quota?
The Contest Awards account is # ___________
Target Overall repesents _________ of your P&L.
Line checks should be performed every:
According to the MTS: Respect + Appreciation =
The Support Services account is # ___________
What is the company guideline for spending on Contest Money each...
Net Sales is
The Register Shortages account is # ___________
Suggestive Selling __________________
What is in the middle of the Food Safety Baton
What is Priority 4?
Who does NOT count toward People Quota?
An amount evenly distributed across units based on sales is a(n)
An item charged out with a prefix of "XV" on your General Ledger was...
Which of the following is the formula to determine 2/2 Food Cost %?
What is the Terrific 2?
Food Cost =
What does a Grill Operator count as for Quality Staffing purposes?
Which measure could you do to help discourage theft?
Food not held hot enough can be fixed by:
According to your MTS, a Red Star Certification should be completed...
An accounting entry set up to spread expected exenses across several...
Where can you find the number of associates your unit lost in the last...
Which account is the easiest to manage?
When Scientific Staffing calls for 1 Door Corps, how many hours are...
How many items are on the Pride Inspection?
The Expeditor:
When Scientific Staffing calls for 1/2 Door Corps, how many hours are...
If the coffee grinder is dispensing too much or too little all of the...
The WOTC account is # ________
How much of your coaching efforts should focus on good performance?
If a pot of coffee is too strong, what could be the issue?
What is on the top of the Food Safety Baton?
All of following are reasons a pot of coffee is too weak EXCEPT:
What is the company guideline for spending on Miscellaneous each...
If the coffee pot overflows it has a defective timer and needs...
How do you determine the amount of wasted food cost dollars?
What is the company guideline for spending on Maintenance & Repairs...
What is the company guideline for spending on Support Sevices each...
A PRC is completed:
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