When should legal papers arriving at your unit be sent to the...
Sexual harassment can be:
To Avoid Workers Compensation Additional Charges you must:
Associates can be paid a Bonus instead of an hourly rate.
Who is responsible for the contents of the cash register during a...
When is a good time to recruit?
What is the best place to recruit?
When should you wash your hands?
Hand sinks are meant for washing hands and storing dirty dishes and...
At what internal temperature do we hot hold items?
What is the second step in the 10 Steps of Customer Service?
Associates must be paid for all hours worked.
When should you conduct a Manager's Walk Through?
What is the easiest and most frequent source of theft?
The incentive tax credit program that gives you money back for...
Waffle does not discriminate based on all of the following EXCEPT:
What is the MOST important factor in personal cleanliness?
What is the proper temperature for Waffle House refrigerators?
Waffle House hot hold all of the following items EXCEPT:
Which of the following is an example of an affinity group?
What department should you contact upon receiving legal papers that...
What is the first step in the 10 Steps of Customer Service?
What is the tenth step in the 10 Steps of Customer Service?
How do you build asociate stability?
How many days in an OP?
The Blackbook gives you a snapshot of the performance of your...
If you have a high yellow flame on the two-eye burner the air/gas...
Choose the most correct answrer. Food should be stored:
What is the gratuity for To-Go orders?
When should a dish inventory be conducted?
How many days off should you try to schedule your associates each...
If the toast is to dark you need to adjust the setting of the timer,...
Besides the Waffle House Creed, what do we start every meeting off...
You may collect register shortages from associate tips if it is less...
Cash reigster shortages are collected via
When conducting a Manager's Walk Through it's important to:
How many OP's in a fiscal year?
What procedure does Waffle House use for stock rotation?
What does the PPE provide managers?
What does AFAT stand for?
What is the main reason that systems fail?
How do we track broken equipment and repairs needed in the unit?
The Four Cornerstones of Food Safety include all of the following...
What is Priority 1?
The single most thing observed about you is:
What does C&t stand for?
All of the following are part of the Ten Laws of Management Conduct...
How do associates get paid that work for multiple units?
How many hours should your "build up" last?
What is the target table turn time for Waffle House?
What are the 4 legs of the Sales Stool?
When does an associate receive uniforms?
How many inches off the floor should food items be sotred in the...
According to your MTS, how do you thaw frozen food?
Every food cost dollar wasted is worth how many Sales dollars?
What is the goal, according to your MTS, for Overtime each week?
What should you do when an associate asks to change their schedule?
According to your MTS, what do your Sales indicate?
The Food Rebate and Vending Commission are both:
When should a cash audit be done?
When should you arrive at your unit?
How many weeks of schedules should be posted?
A Local marketing effort whose primary objective is to build sales...
What is the range of the Temperature Danger Zone?
What is the third step in the 10 Steps of Customer Service?
What is the ninth step in the 10 Steps of Customer Service?
What does a Crisp Shift Change minimize?
When conducting a Shift Huddle remember to do all of the following...
According to the MTS: Payroll corrections =
Which of the following are classified as "operating supplies"?
What percentage of hires come from recruiting inside the restaurant?
If the grill is at improper temperature is this an urgent Food Safety...
To be Quality Staffed you are allowed a ________ grace period for each...
What is the first thing you should do if you smell gas?
Storing food and cleaning chemicals in close proximity to each other...
What is the seventh step in the 10 Steps of Customer Service?
Target for register shortages each period is
What is the "One Great Rule?"
The APD is known as the ______________ in your Training Team.
To avoid discrimination treat all associates:
How often is a Sanitation Inspection required to be completed with the...
The % difference between the current year and last year results is...
If a commissary shortage is less than $_________ it may be written off...
What is Par?
First Mile is divided into what 2 segments?
If the two-eye burner will not light automatically you may have:
The best tool for managing food safety in the restaurant:
What is the sixth step in the 10 Steps of Customer Service?
The Expeditor is the ______________________.
When is the weekday par used?
What is the "Lost Art"?
If the flames blow around on the two-eye burner what should you check?
What is Priority 2?
If an associate has been terminated, who should you send the legal...
What is the fifth step in the 10 Steps of Customer Service?
Daily Average is
In what order should you stack food in the commissary?
What is the company target for Food Cost?
According to your MTS, where do you put the Unit Manager Days Off...
If the dish machine has low rinse temperature (below 180 degrees F),...
What should you check for first if the blender is not working?
What is wrong if the toaster is only toasting one side of the bread?
The report that compiles all the daily business information for a...
According to your MTS, what is the primary control for Payroll?
Whn does an associate automatically become "Inactive"?
The grill will not stay lit, what's wrong?
What is the largest expense for yur restaurant?
What is the role of the 2nd door corp?
Food held in the Temperature Danger Zone is only good for:
What does HRS stand for?
What does a People Data Sheet tell you?
The amount of money made after subtracting expenses from sales is...
If the dish machine has low wash temperature (below 150 degrees F),...
What is the minimum number of hours required for Quality Staffing for...
All of the following are ways to help ensure all of the money gets...
The pay week for associates is from:
What is the P&L?
When is the weekend par used?
What is the SECOND largest expense in the restaurant?
What is on the bottom of the Food Safety Baton?
All of the following are part of the Ten Laws of Management Conduct...
Where are OT hours and premium allocated?
What is Priority 5?
Who is the "Substitue Quarterback" in the manager trainee's training?
A unit is quality staffed if:
Review all items on the Payroll Screen each day before closing the...
If the coffee grinder does not run?
Costs that are incurred to operate a business are ________________
According to your MTS, the 4 suggested days to complete a commissary...
A technique to Suggestive Sell is:
What is the fourth step in the 10 Steps of Customer Service?
What is the eighth step in the 10 Steps of Customer Service?
When should a Separation Notice be completed?
Salesperson pay rate is:
How many hours per week at minimum should Management be productive in...
What would be the correct “search video” password for Unit 12 on...
What should you do if the toast won't pop up?
Who counts toward People Quota?
When the dishes are not getting clean you should check for all of the...
Who has the overall responsiility for the training of manager...
According to the MTS: Praise + Recognition =
If an associate was a No Call/No show one day and returns the next day...
What is Priority 3?
Salespersons' total wages include:
What is the General Ledger?
An amount divided into Net Sales is a(n)
Where can you find week to date (WTD) Food Cost?
Who can put an associate on EFR status?
How do you determine amount of lost sales dollars?
What should you check for if your toast is too lifght?
What's wrong if the cutting board is burnt?
How do you calculate People Quota?
The Contest Awards account is # ___________
Target Overall repesents _________ of your P&L.
Line checks should be performed every:
According to the MTS: Respect + Appreciation =
The Support Services account is # ___________
What is the company guideline for spending on Contest Money each...
Net Sales is
The Register Shortages account is # ___________
Suggestive Selling __________________
What is in the middle of the Food Safety Baton
What is Priority 4?
Who does NOT count toward People Quota?
An amount evenly distributed across units based on sales is a(n)
An item charged out with a prefix of "XV" on your General Ledger was...
Which of the following is the formula to determine 2/2 Food Cost %?
What is the Terrific 2?
Food Cost =
What does a Grill Operator count as for Quality Staffing purposes?
Which measure could you do to help discourage theft?
Food not held hot enough can be fixed by:
According to your MTS, a Red Star Certification should be completed...
An accounting entry set up to spread expected exenses across several...
Where can you find the number of associates your unit lost in the last...
Which account is the easiest to manage?
When Scientific Staffing calls for 1 Door Corps, how many hours are...
How many items are on the Pride Inspection?
The Expeditor:
When Scientific Staffing calls for 1/2 Door Corps, how many hours are...
If the coffee grinder is dispensing too much or too little all of the...
The WOTC account is # ________
How much of your coaching efforts should focus on good performance?
If a pot of coffee is too strong, what could be the issue?
What is on the top of the Food Safety Baton?
All of following are reasons a pot of coffee is too weak EXCEPT:
What is the company guideline for spending on Miscellaneous each...
If the coffee pot overflows it has a defective timer and needs...
How do you determine the amount of wasted food cost dollars?
What is the company guideline for spending on Maintenance & Repairs...
What is the company guideline for spending on Support Sevices each...
A PRC is completed: