WHU Entrance Exam: Trivia Quiz!
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Sexual harassment can be:
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Verbal
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Physical
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Written
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All of the above
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WHU Entrance Exam: Trivia Quiz assesses knowledge on food safety, personal cleanliness, and workplace standards. It emphasizes hand washing as a critical factor and corrects misconceptions about food safety practices. Essential for those entering food-related fields.
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- 2.
When should legal papers arriving at your unit be sent to the appropriate department?
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When you have time
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Immediately (same day/next day)
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Within a month
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Do not need to send
Correct Answer
A. Immediately (same day/next day)Explanation
Legal papers arriving at your unit should be sent to the appropriate department immediately (same day/next day) because time is of the essence when it comes to legal matters. Delaying the process could result in missed deadlines, potential legal consequences, or the loss of important information. Therefore, it is crucial to prioritize and promptly forward the legal papers to the appropriate department to ensure timely action and compliance with legal requirements.Rate this question:
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- 3.
Associates can be paid a Bonus instead of an hourly rate.
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True
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False
Correct Answer
A. FalseExplanation
Associates cannot be paid a bonus instead of an hourly rate. The statement is false because bonuses are typically given as additional compensation on top of an employee's regular salary or hourly rate. Bonuses are often based on performance or meeting certain goals, whereas hourly rates are the standard pay for the hours worked. Therefore, the two forms of compensation are separate and not interchangeable.Rate this question:
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- 4.
Who is responsible for the contents of the cash register during a shift?
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The Unit Manager only
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Section 2 only
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Section 1 only
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Everyone who enters and uses the cash register on the shift
Correct Answer
A. Everyone who enters and uses the cash register on the shiftExplanation
The responsibility for the contents of the cash register during a shift falls on everyone who enters and uses the cash register. This means that all individuals who have access to the cash register are accountable for its contents and ensuring its accuracy. It is not solely the responsibility of the Unit Manager or specific sections, but rather a shared responsibility among all individuals who interact with the cash register during the shift.Rate this question:
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- 5.
When is a good time to recruit?
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When you schedule S&R time
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Only when People Quota falls below 95%
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Always be recruiting
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Only when your People Quota falls below 90%
Correct Answer
A. Always be recruitingExplanation
"Always be recruiting" is the correct answer because recruitment should be an ongoing process rather than something done only when there is a specific need or when the People Quota falls below a certain percentage. By constantly looking for potential candidates and building a talent pool, organizations can ensure that they have a pool of qualified candidates ready to fill any future vacancies or expansion needs. This approach also allows for a more proactive and strategic recruitment strategy, rather than a reactive one.Rate this question:
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- 6.
What is the best place to recruit?
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Outside the restaurant
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Inside the restaurant
Correct Answer
A. Inside the restaurantExplanation
Inside the restaurant is the best place to recruit because it allows for direct interaction with potential candidates who are already familiar with the restaurant's atmosphere and operations. By recruiting from within, the restaurant can tap into the knowledge and experience of its current employees, who are likely to have a better understanding of the restaurant's needs and culture. Additionally, recruiting inside the restaurant can lead to higher employee retention rates as current employees may feel more valued and motivated when given the opportunity to advance within the organization.Rate this question:
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- 7.
To Avoid Workers Compensation Additional Charges you must:
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Admit fault to the accident
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Report the incident within 24 hours
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Fire the associate as soon they get hurt
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Shred Worker's Compensation documentation that comes to the unit so no one will know
Correct Answer
A. Report the incident within 24 hoursExplanation
The correct answer is to report the incident within 24 hours. By promptly reporting the incident, the employer can ensure that the necessary steps are taken to address the situation and provide appropriate care to the injured worker. This allows for a timely investigation and documentation of the incident, which can help prevent any potential additional charges related to workers' compensation.Rate this question:
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- 8.
When should you wash your hands?
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After handling meat
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After coughing
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After smoking
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After Visiting the the restroom or backroom
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All of the above
Correct Answer
A. All of the aboveExplanation
It is important to wash your hands after handling meat to prevent the spread of bacteria. After coughing, handwashing is necessary to remove any potential germs from the hands. Smoking can leave residue on the hands, so washing them afterwards is recommended. Visiting the restroom or backroom may expose hands to various pathogens, making handwashing crucial. Therefore, all of the mentioned options require handwashing, making "All of the above" the correct answer.Rate this question:
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- 9.
Hand sinks are meant for washing hands and storing dirty dishes and extra chemicals.
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True
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False
Correct Answer
A. FalseExplanation
Hand sinks are specifically designed for the purpose of washing hands only, not for storing dirty dishes or extra chemicals.Rate this question:
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- 10.
At what internal temperature do we hot hold items?
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135°F or higher
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135°F or lower
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131°F or lower
Correct Answer
A. 135°F or higherExplanation
Hot holding is a food safety practice used to keep cooked foods at a safe temperature until they are served. The correct answer, 135°F or higher, indicates that hot held items should be kept at a temperature of 135 degrees Fahrenheit or above. This temperature is important because it helps to prevent the growth of harmful bacteria that can cause foodborne illnesses. By maintaining the hot holding temperature at 135°F or higher, it ensures that the food remains safe to consume and reduces the risk of foodborne illnesses.Rate this question:
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- 11.
What is the second step in the 10 Steps of Customer Service?
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Beat the customer to the seat, present a menu and a complete setting of silverware within 60 seconds.
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Friendly greeting by first name whenever possible.
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Suggestive Sell initial selections and additional items.
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Anticipate the customer’s needs and deliver drinks.
Correct Answer
A. Beat the customer to the seat, present a menu and a complete setting of silverware within 60 seconds. -
- 12.
Associates must be paid for all hours worked.
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True
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False
Correct Answer
A. TrueExplanation
This statement is stating that associates should be compensated for all the hours they have worked. It implies that it is a requirement to pay employees for the time they have put into their work. Therefore, the correct answer is True.Rate this question:
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- 13.
When should you conduct a Manager's Walk Through?
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In the morning
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Every time you enter the unit
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Only when you have time
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Only on drawer changes on Friday and Saturday
Correct Answer
A. Every time you enter the unitExplanation
A Manager's Walk Through should be conducted every time you enter the unit. This ensures that the manager is regularly inspecting and monitoring the unit for any issues or problems that may arise. By conducting a walk through each time they enter, the manager can quickly identify any maintenance needs, cleanliness issues, or other concerns that need to be addressed. This proactive approach helps to maintain the overall quality and appearance of the unit, ensuring that it meets the necessary standards and providing a positive experience for tenants or customers.Rate this question:
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- 14.
Waffle does not discriminate based on all of the following EXCEPT:
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Race
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National Origin
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Religion
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Gender
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Height
Correct Answer
A. HeightExplanation
Waffle does not discriminate based on height. Discrimination based on race, national origin, religion, and gender is not practiced by Waffle. However, height is not mentioned as a factor that Waffle considers when making decisions or treating individuals differently.Rate this question:
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- 15.
What is the MOST important factor in personal cleanliness?
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Trimmed nails
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Clean pants
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Hand washing
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Good Haircut
Correct Answer
A. Hand washingExplanation
Hand washing is the most important factor in personal cleanliness because it helps to prevent the spread of germs and diseases. Washing hands with soap and water removes dirt, bacteria, and viruses that may be present on the hands, reducing the risk of infection. It is recommended to wash hands before and after eating, after using the restroom, after coughing or sneezing, and after touching surfaces that may be contaminated. Hand washing is a simple yet effective practice that promotes good hygiene and overall health.Rate this question:
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- 16.
What is the proper temperature for Waffle House refrigerators?
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43
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42
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41
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44
Correct Answer
A. 41Explanation
The proper temperature for Waffle House refrigerators is 41 degrees. This temperature is important for food safety, as it helps to prevent the growth of bacteria and keep the food fresh. Refrigerators at this temperature ensure that the food is stored at the appropriate conditions to maintain its quality and prevent spoilage.Rate this question:
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- 17.
Waffle House hot hold all of the following items EXCEPT:
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Chili
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Grits
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Soup
Correct Answer
A. SoupExplanation
Waffle House does not hot hold soup.Rate this question:
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- 18.
What is the easiest and most frequent source of theft?
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Toast
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Orange Juice
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Coffee, they just pocket the tip money
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Biscuits
Correct Answer
A. Coffee, they just pocket the tip moneyExplanation
The correct answer is Coffee, they just pocket the tip money. This answer suggests that the easiest and most frequent source of theft is when coffee servers simply keep the money left as tips instead of putting it in the tip jar. This implies that the act of pocketing the tip money is a common occurrence and an easy way for coffee servers to steal.Rate this question:
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- 19.
The incentive tax credit program that gives you money back for employing qualified associates.
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WOTC
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WOTX
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WTX
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WOC
Correct Answer
A. WOTCExplanation
The correct answer is WOTC, which stands for the Work Opportunity Tax Credit program. This program provides tax incentives to employers who hire individuals from certain targeted groups, such as veterans, ex-felons, and individuals receiving certain government assistance. By participating in the WOTC program, employers can receive a tax credit that reduces their federal tax liability, providing them with money back for employing qualified associates.Rate this question:
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- 20.
What is the first step in the 10 Steps of Customer Service?
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Beat the customer to the seat, present a menu and a complete setting of silverware within 60 seconds.
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Friendly greeting by first name whenever possible.
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Suggestive Sell initial selections and additional items.
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D. Anticipate the customer’s needs and deliver drinks.
Correct Answer
A. Friendly greeting by first name whenever possible.Explanation
The first step in the 10 Steps of Customer Service is to provide a friendly greeting by first name whenever possible. This step emphasizes the importance of personalizing the customer's experience and making them feel valued. By addressing the customer by their name, it creates a sense of familiarity and shows that the business cares about building a relationship with the customer. This initial greeting sets the tone for the rest of the customer service interaction and helps to establish a positive rapport.Rate this question:
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- 21.
What is the tenth step in the 10 Steps of Customer Service?
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Total the guest check and take payment at the table.
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Collect payment at the register, thank customers for eating at your Waffle House and invite them back.
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Follow up, suggestive sell dessert and pre bus the table.
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Friendly greeting by first name whenever possible.
Correct Answer
A. Collect payment at the register, thank customers for eating at your Waffle House and invite them back. -
- 22.
How do you build asociate stability?
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Maintain the staff you have- it's easier and less expensive than replacing with new
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Only giving them 1 day off during the week
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Allowing bad habits to go unchallenged
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Do not take interest in their lives
Correct Answer
A. Maintain the staff you have- it's easier and less expensive than replacing with newExplanation
Maintaining the staff you have is important for building associate stability because it is easier and less expensive than replacing them with new employees. By retaining the current staff, you can avoid the costs and time associated with recruiting, hiring, and training new employees. This also helps in fostering a sense of loyalty and job security among the existing staff, which can lead to higher job satisfaction and reduced turnover.Rate this question:
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- 23.
How many days in an OP?
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30
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31
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15
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28
Correct Answer
A. 28Explanation
The correct answer is 28 because an OP refers to an "operational period" which typically lasts for 28 days. This term is commonly used in military and emergency response contexts to define a specific timeframe for planning and executing operations. Therefore, the correct answer is 28.Rate this question:
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- 24.
The Blackbook gives you a snapshot of the performance of your business.
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True
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False
Correct Answer
A. TrueExplanation
The Blackbook provides a summary or overview of how well your business is performing. It offers a quick and concise look at the various aspects of your business's performance, such as sales, profits, expenses, and other key metrics. This snapshot allows you to easily assess the overall health and progress of your business, helping you make informed decisions and identify areas that may require improvement.Rate this question:
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- 25.
Which of the following is an example of an affinity group?
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Church or community organization
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Local competing restaurant
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Your friend that comes to eat at Waffle House all the time
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A gentlemen's club
Correct Answer
A. Church or community organizationExplanation
An affinity group is a group of people who share a common interest, goal, or background. A church or community organization fits this definition as it brings together individuals with shared religious beliefs or community interests. These groups often provide a sense of belonging and support for their members. The other options, such as a local competing restaurant or a gentlemen's club, do not necessarily involve a shared interest or goal among their members.Rate this question:
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- 26.
What department should you contact upon receiving legal papers that arrive at your unit?
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Payroll Dept
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Legal Dept
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Tax Dept
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HR Dept
Correct Answer
A. Legal DeptExplanation
Upon receiving legal papers, it is necessary to contact the Legal Department. This department is responsible for handling legal matters within the organization and will have the expertise to address any legal issues or concerns related to the papers received. The Legal Department will be able to provide guidance and take appropriate action based on the legal documents received, ensuring compliance and protecting the organization's interests.Rate this question:
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- 27.
Choose the most correct answrer. Food should be stored:
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On the shelf individually
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All on the same shelf
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In a ban marie
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In its original container until opened, then must be put into covered and labeled container
Correct Answer
A. In its original container until opened, then must be put into covered and labeled containerExplanation
Food should be stored in its original container until opened, then must be put into a covered and labeled container. This is because storing food in its original container helps maintain its freshness and prevents cross-contamination. Once the container is opened, transferring the food to a covered and labeled container helps to protect it from contamination and allows for easy identification. This ensures food safety and helps maintain proper hygiene in the storage area.Rate this question:
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- 28.
What is the gratuity for To-Go orders?
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5%
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10%
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15%
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There is no gratuity
Correct Answer
A. 10%Explanation
The gratuity for To-Go orders is 10%.Rate this question:
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- 29.
When should a dish inventory be conducted?
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Every Wednesday on first or second shift
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Every Sunday on first or second shift
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Every Thursday on first shift before the Thursday meeting
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Every Tuesday on first or second shift
Correct Answer
A. Every Sunday on first or second shiftExplanation
A dish inventory should be conducted every Sunday on first or second shift to ensure that the kitchen is well-stocked and prepared for the upcoming week. Conducting the inventory on a weekly basis allows the staff to assess the availability of ingredients and supplies, identify any shortages or expired items, and plan for restocking if necessary. Sunday is typically chosen as it is the start of the week for many restaurants, and conducting the inventory on the first or second shift ensures that it is completed before the kitchen gets busy with the day's operations.Rate this question:
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- 30.
How many days off should you try to schedule your associates each week?
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1 day in the middle
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2 days broken up in the week
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2 days off in row
Correct Answer
A. 2 days off in rowExplanation
Scheduling associates for 2 days off in a row is the ideal option. This allows them to have consecutive days off, providing a longer break and more time for rest and relaxation. It also helps in maintaining work-life balance and allows associates to plan activities or take short trips without interrupting their work schedule. Having 2 days off in a row can also contribute to increased job satisfaction and productivity, as employees return to work feeling refreshed and rejuvenated.Rate this question:
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- 31.
If you have a high yellow flame on the two-eye burner the air/gas mixture needs to be adjusted, True or False?
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True
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False
Correct Answer
A. TrueExplanation
If there is a high yellow flame on the two-eye burner, it indicates that the air/gas mixture is not properly adjusted. A high yellow flame typically indicates an inefficient combustion process, where there is not enough air mixing with the gas. This can lead to incomplete burning of the fuel, which can produce soot, carbon monoxide, and other harmful byproducts. Adjusting the air/gas mixture is necessary to achieve a blue flame, which indicates a more efficient and complete combustion process. Therefore, the statement "If you have a high yellow flame on the two-eye burner the air/gas mixture needs to be adjusted" is true.Rate this question:
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- 32.
You may collect register shortages from associate tips if it is less than $5.00.
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True
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False
Correct Answer
A. FalseExplanation
The statement suggests that register shortages can be collected from associate tips if it is less than $5.00. However, the correct answer is False. This means that register shortages cannot be collected from associate tips, regardless of the amount.Rate this question:
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- 33.
Cash reigster shortages are collected via
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Tips from associates on the floor.
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Cash Payroll Log
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Cash Register Shortage Form in the payroll system
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Withholding associate paychecks until the shortage is remedied
Correct Answer
A. Cash Register Shortage Form in the payroll systemExplanation
The correct answer is the Cash Register Shortage Form in the payroll system. This form is used to document and track cash register shortages. It allows the company to keep a record of the shortages and take appropriate action, such as withholding associate paychecks until the shortage is resolved. This form helps in maintaining accountability and ensuring that any cash register discrepancies are properly addressed and resolved.Rate this question:
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- 34.
When conducting a Manager's Walk Through it's important to:
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Point out all of the things that are wrong right away
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Accuse the previous shift of poor performance based on sales
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Especially look for what efforts can be praised
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Leave a cleaning list for the shift to complete without talking to them about it
Correct Answer
A. Especially look for what efforts can be praisedExplanation
During a Manager's Walk Through, it is important to especially look for what efforts can be praised. This means that instead of focusing solely on pointing out what is wrong, the manager should also actively seek out and acknowledge any positive actions or achievements made by the team. By doing so, the manager can boost employee morale, encourage continued good performance, and create a positive work environment. This approach fosters motivation and engagement among the employees, ultimately leading to improved productivity and job satisfaction.Rate this question:
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- 35.
How many OP's in a fiscal year?
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12
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13
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15
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10
Correct Answer
A. 13 -
- 36.
What procedure does Waffle House use for stock rotation?
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Last In Last Out
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First In Last Out
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Last In First Out
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First In First Out
Correct Answer
A. First In First OutExplanation
Waffle House uses the First In First Out (FIFO) procedure for stock rotation. This means that the oldest stock is used or sold first, ensuring that the inventory is always fresh and minimizing the risk of spoilage or expiration. By following this method, Waffle House can maintain the quality and freshness of their products, providing a better experience for their customers.Rate this question:
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- 37.
What does the PPE provide managers?
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Sales per shift
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Hourly staffing by shift
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2/2
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Overlap
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All of the above
Correct Answer
A. All of the aboveExplanation
The PPE (Prescriptive Pricing Engine) provides managers with various benefits. It provides information on sales per shift, allowing managers to analyze the performance of their team and make data-driven decisions. Additionally, it provides hourly staffing by shift, helping managers to optimize their workforce and ensure adequate coverage. The PPE also offers the concept of 2/2, which refers to the two consecutive days off for employees, promoting work-life balance. Lastly, it provides the feature of overlap, which allows managers to schedule overlapping shifts for smooth transitions and better coordination. Therefore, the correct answer is "All of the above."Rate this question:
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- 38.
Besides the Waffle House Creed, what do we start every meeting off with daily?
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Smart Start
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10 Laws of Management
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H.E.A.R.T
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10 Steps of Customer Service
Correct Answer
A. Smart StartExplanation
Every meeting starts off with Smart Start, which is a way to set the tone and focus for the meeting. It helps to ensure that everyone is on the same page and ready to engage in productive discussions. This practice helps to create a positive and efficient meeting environment, allowing for effective communication and collaboration among team members. By starting off with Smart Start, the team can align their goals and objectives, review important updates, and establish a clear agenda for the meeting.Rate this question:
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- 39.
If the toast is to dark you need to adjust the setting of the timer, true or false?
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True
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False
Correct Answer
A. TrueExplanation
If the toast is too dark, it means that it has been toasted for too long. To adjust the darkness of the toast, you would need to adjust the setting of the timer. Therefore, the statement "If the toast is too dark you need to adjust the setting of the timer" is true.Rate this question:
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- 40.
The Four Cornerstones of Food Safety include all of the following EXCEPT:
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Good Personal Hygiene
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Avoiding Time and Temperature Abuse of Food
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Wearing the Correct Uniform
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Preventing Cross-contamination
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Proper Cleaning and Sanitizing
Correct Answer
A. Wearing the Correct UniformExplanation
The correct answer is "Wearing the Correct Uniform." While personal hygiene, avoiding time and temperature abuse, preventing cross-contamination, and proper cleaning and sanitizing are all important cornerstones of food safety, wearing the correct uniform is not directly related to food safety. While uniforms can contribute to maintaining cleanliness and professionalism in a food service environment, they do not directly impact the safety of the food being prepared or served.Rate this question:
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- 41.
What is Priority 1?
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Set Up
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Deliver hot food
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Friendly Greeting
Correct Answer
A. Friendly GreetingExplanation
Priority 1 refers to the most important task or action to be taken. In this context, the correct answer "Friendly Greeting" suggests that among the given options (Set Up, Deliver hot food, Friendly Greeting), the top priority is to provide a warm and welcoming greeting to customers. This implies that creating a positive and friendly atmosphere is considered crucial in this scenario.Rate this question:
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- 42.
The single most thing observed about you is:
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How many teeth you have
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Your attitude
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Your hygiene
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Your uniform
Correct Answer
A. Your attitudeExplanation
The question asks about the single most thing observed about a person. Out of the options given, "attitude" is the most likely answer as it is a characteristic that can be easily noticed and judged by others. Attitude refers to a person's behavior, mindset, and approach towards different situations, which can leave a lasting impression on others. It is something that can be observed and evaluated by others, making it the most prominent aspect of an individual's personality.Rate this question:
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- 43.
What does C&t stand for?
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Coach and teach
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Coach and train
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Coach and tell
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Coach and tutor
Correct Answer
A. Coach and trainExplanation
The acronym C&T stands for "Coach and train." This means that C&T refers to the act of coaching and training individuals. Coaching involves providing guidance, support, and feedback to help someone improve their skills and reach their goals. Training, on the other hand, involves teaching specific knowledge or skills through structured instruction and practice. Therefore, C&T represents the combination of these two activities in order to develop and enhance someone's abilities.Rate this question:
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- 44.
All of the following are part of the Ten Laws of Management Conduct EXCEPT:
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Discrimination
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Sexual Harassment
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Dating
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Retaliation
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Car Allowance
Correct Answer
A. Car AllowanceExplanation
The given question is asking to identify the option that is not part of the Ten Laws of Management Conduct. The Ten Laws of Management Conduct typically include guidelines and regulations related to employee behavior and interactions in the workplace. Discrimination, Sexual Harassment, Dating, and Retaliation are all commonly addressed in these laws as they are important issues that need to be prevented and addressed in a professional setting. However, Car Allowance is not typically included as part of the Ten Laws of Management Conduct, as it is more related to employee benefits and compensation rather than behavior or conduct.Rate this question:
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- 45.
How do associates get paid that work for multiple units?
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The UM pays unit that he/she borrowed the associate from
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They must go to all units to collect checks for hours worked
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They get a check in the mail
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They are paid at the unit where the most hours were worked.
Correct Answer
A. They are paid at the unit where the most hours were worked.Explanation
Associates who work for multiple units are paid at the unit where they have worked the most hours. This means that their payment is based on the number of hours they have worked at each unit, and the unit where they have worked the most hours is responsible for paying them. This ensures that associates are compensated fairly based on their actual work hours at each unit.Rate this question:
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- 46.
How many hours should your "build up" last?
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36 hours
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24 hours
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72 hours
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12 hours
Correct Answer
A. 36 hoursExplanation
The "build up" should last for 36 hours. This duration allows for a sufficient amount of time to prepare and complete the necessary tasks before proceeding to the next stage. It ensures that all aspects of the process are adequately addressed and that any potential issues or challenges can be identified and resolved before moving forward. A 36-hour build up allows for a thorough and comprehensive approach to the task at hand.Rate this question:
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- 47.
What does AFAT stand for?
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Audit Food And Time
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Audit Food And Tickets
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Account For All Tickets
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Account For All Time
Correct Answer
A. Account For All TicketsExplanation
AFAT stands for "Account For All Tickets." This acronym suggests that the term refers to a process or system that involves keeping track of all tickets. This could be in the context of ticket sales, ticket distribution, or any other situation where it is important to have accurate records of all tickets. The other options, such as "Audit Food And Time" or "Audit Food And Tickets," do not make logical sense in relation to the term AFAT.Rate this question:
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- 48.
What is the main reason that systems fail?
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Unit Manager stops following up
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People don't know how to do them
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The problem that exissted when you started the system is gone and you don't feel you need it anymore
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Associates don't care
Correct Answer
A. Unit Manager stops following upExplanation
The main reason that systems fail is when the Unit Manager stops following up. This means that the person responsible for overseeing the system and ensuring its proper functioning neglects their duties and fails to monitor its progress. Without proper follow-up, issues and inefficiencies within the system can go unnoticed and unresolved, leading to its failure.Rate this question:
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- 49.
How do we track broken equipment and repairs needed in the unit?
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By tying a napkin around it so everyone knows it's broken
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By putting it in the back room so no one can use it
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By marking it on your PPE's
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By recording it on the M-1 and reporting emergencies promptly
Correct Answer
A. By recording it on the M-1 and reporting emergencies promptlyExplanation
The correct answer is "By recording it on the M-1 and reporting emergencies promptly." This option suggests that the most effective way to track broken equipment and repairs needed in the unit is by recording the information on the M-1 form. Additionally, reporting emergencies promptly ensures that urgent repairs can be addressed promptly, minimizing any potential risks or delays in resolving the issue.Rate this question:
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Quiz Review Timeline (Updated): Mar 20, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 20, 2023Quiz Edited by
ProProfs Editorial Team -
Dec 01, 2014Quiz Created by
Snowbdude59
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