Situational Judgement Quizzes Online & Trivia

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  • What is the next step in this situation? You recently received an evaluation of your work as a customer service representative. Your supervisor suggested that you work on speaking more clearly to...
    What is the next step in this situation? You recently received an evaluation of your work as a customer service representative. Your supervisor suggested that you work on speaking more clearly to...
    If your evaluation has suggested that you are not speaking clearly enough to customers, there may be a workshop that will focus upon clarity of communication and if so it would be the best solution to take it. However, a helpful and objective friend could advise you whether you are making yourself clear. Firstly they must ask you a suitable customer-related question. When you answer, have you understood exactly why the customer is asking that question? Consider then exactly what they need to be told. If this is lengthy or complex, such as detailed instructions, do you need to write any of it down, is a map necessary? Your listening friend might tell you that your diction is unclear. If this is a real problem, then speech therapy may be necessary. Otherwise it is probably a matter of your organising information, and telling it to the customer in short, separated 'bites' of information, not a muddled and lengthy explanation that might confuse them.

  • How should you handle the situation? Your supervisor asks you to operate the forklift during your shift. He and your co-workers rely on you to operate the forklift carefully and follow safety...
    How should you handle the situation? Your supervisor asks you to operate the forklift during your shift. He and your co-workers rely on you to operate the forklift carefully and follow safety...
    1.Complete the job as you have been instructed, using what you remember from training to help you. 2. Ask if a co-worker can help you at the beginning of your shift in case you have any questions.

  • How should you handle the situation? You work for an insurance company. Each week the sales team meets to discuss new products and sales strategies. During today’s meeting, Veronica is...
    How should you handle the situation? You work for an insurance company. Each week the sales team meets to discuss new products and sales strategies. During today’s meeting, Veronica is...
    Tell Veronica that she is being her typical rude and loud self, just like everyone says. Tell Veronica that because of her talking on the phone, you are having difficulty hearing that the supervisor is saying.

  • How should you handle this situation? You are a delivery driver for a restaurant. You are frustrated because you seem to be assigned all the deliveries that are on the outskirts of town. Because...
    How should you handle this situation? You are a delivery driver for a restaurant. You are frustrated because you seem to be assigned all the deliveries that are on the outskirts of town. Because...
    Propose that the drivers split the tips equally so that it is in everybody s best interest to make as many deliveries as possible. Speed on your way to make the deliveries so that you can try to make more deliveries.

  • You are a waiter at a restaurant. One night the restaurant is very busy, and a customer stops you on your way to the kitchen. The customer tell you that there are no more paper towels in the...
    You are a waiter at a restaurant. One night the restaurant is very busy, and a customer stops you on your way to the kitchen. The customer tell you that there are no more paper towels in the...
    Calmy explain that the restrooms are not your problem.Apologize to the customer and tell another waiter to take care of it.

  • The warehouse where you work has several pallets that must be moved before this afternoon's shipment arrives. Your supervisor makes an announcement asking all employees who are certified to...
    The warehouse where you work has several pallets that must be moved before this afternoon's shipment arrives. Your supervisor makes an announcement asking all employees who are certified to...
    Tell Paul to drive the forklift slowly and carefully so he can avoid accidents. Stop Paul and explain why it is unsafe for uncertified workers to operate forklifts.

  • What are the best and worst responses here? It is 5:00 pm and you are closing the gift shop where you work. Just as you turn the sign to "Closed," a customer comes to the door and explains...
    What are the best and worst responses here? It is 5:00 pm and you are closing the gift shop where you work. Just as you turn the sign to "Closed," a customer comes to the door and explains...
    Explain that you are closing, but the customer can make a quick purchase if she knows what she wants to buy. Suggest that the customer look for a gift at another gift shop that is open later.

  • How should you handle the situation? You work for a carpet cleaning company. Your cleaning team is scheduled to clean the carpets of a large office building. As you are loading equipment into...
    How should you handle the situation? You work for a carpet cleaning company. Your cleaning team is scheduled to clean the carpets of a large office building. As you are loading equipment into...
    Tell the supervisor that another employee broke the wheel. Explain the accident to your supervisor and ask how to proceed.

  • What should you do if a customer complains that there needs to be more paper towels in the restroom but you're extremely busy?
    What should you do if a customer complains that there needs to be more paper towels in the restroom but you're extremely busy?
    Calmly explain that the restrooms are not your problem. Apologize to the customer and tell another waiter to take care of it.

  • How should you handle this situation? You work in a busy office. Everyone in the office shares one copy machine. Every time you use the copy machine after your co-worker Alex, there is no paper in...
    How should you handle this situation? You work in a busy office. Everyone in the office shares one copy machine. Every time you use the copy machine after your co-worker Alex, there is no paper in...
    Tell your supervisor that Alex never refills the copy machine s paper. Ask Alex to refill the copy machine if he uses all the paper.

  • How should you handle this situation? You are working an outdoor construction site. Weather forecasters have predicted a severe cold front will come through your area today. Sure enough,...
    How should you handle this situation? You are working an outdoor construction site. Weather forecasters have predicted a severe cold front will come through your area today. Sure enough,...
    Continue working despite the potential danger because it is important to keep the client happy. Check with your supervisor to see if it is safe to work, and trust that he will keep you and the client informed of the situation.

  • How should you handle this situation? A co-worker decides to listen to her radio at work because it helps keep her alert. You cannot concentrate with the music playing.
    How should you handle this situation? A co-worker decides to listen to her radio at work because it helps keep her alert. You cannot concentrate with the music playing.
    Bring in a radio and play it really loud so your co-worker knows how annoying it is. Suggest that your co-worker use heaadphones when she listens to the radio at work.

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