Situational Judgement Quizzes Online & Trivia

If your evaluation has suggested that you are not speaking clearly enough to customers, there may be a workshop that will focus upon clarity of communication and if so it would be the best solution to take it. However, a helpful and objective friend could advise you whether you are making yourself clear. Firstly they must ask you a suitable customer-related question. When you answer, have you understood exactly why the customer is asking that question? Consider then exactly what they need to be told. If this is lengthy or complex, such as detailed instructions, do you need to write any of it down, is a map necessary? Your listening friend might tell you that your diction is unclear. If this is a real problem, then speech therapy may be necessary. Otherwise it is probably a matter of your organising information, and telling it to the customer in short, separated 'bites' of information, not a muddled and lengthy explanation that might confuse them.

1.Complete the job as you have been instructed, using what you remember from training to help you. 2. Ask if a co-worker can help you at the beginning of your shift in case you have any questions.

Tell Veronica that she is being her typical rude and loud self, just like everyone says. Tell Veronica that because of her talking on the phone, you are having difficulty hearing that the supervisor is saying.

Propose that the drivers split the tips equally so that it is in everybody s best interest to make as many deliveries as possible. Speed on your way to make the deliveries so that you can try to make more deliveries.

Calmy explain that the restrooms are not your problem.Apologize to the customer and tell another waiter to take care of it.

Tell Paul to drive the forklift slowly and carefully so he can avoid accidents. Stop Paul and explain why it is unsafe for uncertified workers to operate forklifts.

Explain that you are closing, but the customer can make a quick purchase if she knows what she wants to buy. Suggest that the customer look for a gift at another gift shop that is open later.

Tell the supervisor that another employee broke the wheel. Explain the accident to your supervisor and ask how to proceed.

Calmly explain that the restrooms are not your problem. Apologize to the customer and tell another waiter to take care of it.

Tell your supervisor that Alex never refills the copy machine s paper. Ask Alex to refill the copy machine if he uses all the paper.

Continue working despite the potential danger because it is important to keep the client happy. Check with your supervisor to see if it is safe to work, and trust that he will keep you and the client informed of the situation.

Bring in a radio and play it really loud so your co-worker knows how annoying it is. Suggest that your co-worker use heaadphones when she listens to the radio at work.