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12th Grade Evaluation Quizzes, Questions & Answers

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Missing Documents - Pop Quiz

Missing Documents - Pop Quiz

Please complete this 20 Question Pop Quiz. We will use the results to evaluate training needs.

Questions: 20 | Attempts: 100 | Last updated: Oct 12, 2025

Sample Question 1
What is the correct wording from the TalkTrac regarding recorded calls?

To ensure I’m providing you with Quality Service today, this call may be recorded.

To ensure I’m providing you with Quality Service today, my calls are recorded.

To ensure I’m providing you with Quality Service today, this call will likely be recorded.

None of the above. Calls are not recorded.

Sample Question 2
True or False. According to the TalkTrac, the agent should confirm the student’s identity prior to telling him or her that the call is being recorded.

True

False

Sample Question 3
The agent is making on outbound call to an Everest student regarding Missing Documents. What would be an appropriate response to this interaction?Agent: Hi, may I please speak to Sarah Smith?Sarah: This is Sarah.Agent: Hi Sarah, this is Carrie from the Everest Student Outreach Center. How are you?Sarah: Who are you? I just spoke with my campus two seconds ago.Agent: ______________________________.

I am Financial Aid and we need your missing documents.

I am calling regarding your Verification Worksheet. It is past due.

I am with Student Outreach and we are the government.

I am with Student Outreach and we are document collectors.

I am with Student Outreach. We work with your campus when additional information is needed to ensure your student file is complete.

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