2011 New Orientation Pilot
This post test is done on day 2 of orientation for all associates. It was implemented with the new orientation on 8/22/11. Revised questions 4-6-12-13-21-24 on 11-4-2011.
- 1.What is STAR?
- A.
Stop, Talk, Alleviate, Relax
- B.
Stop, Think, Act, Review
- C.
Safety, Time, Act, Review
- 2.Which tools help you communicate more clearly?
- A.
SBAR
- B.
3 Way Repeat Back
- C.
5 P's
- D.
All of the above
- 3.Emergency drills ensure an emergency plan is workable.
- A.
True
- B.
False
- 4.This risk drastically increases in the elderly.
- A.
Skin breakdown
- B.
Infection
- C.
Choking
- D.
All of the above
- 5.This age group experiences more falls than other age groups.
- A.
Middle Adult
- B.
Elderly
- C.
Infants
- 6.Infants have the highest rate of medication errors.
- A.
True
- B.
False
- 7.The online resource you use to access My PayStub, My SelfService, Education Assistance and to set up direct deposit is called HR Direct.
- A.
True
- B.
False
- 8.The Advocate learning network available 24/7 for completing computer based training is called ________________.
- A.
STEVE
- B.
JEFF
- C.
ALEX
- 9.You use this to clock in and out and request PTO.
- A.
ALEX
- B.
HR Direct
- C.
AdvocateWorks
- 10.How do you turn off the water after performing hand hygiene?
- A.
With your elbow
- B.
With your hand
- C.
With a paper towel
- 11.Gloves, gowns and masks can be used more than once.
- A.
True
- B.
False
- 12.Respecting our customers includes asking them by what name they prefer to be addressed.
- A.
True
- B.
False
- 13.A Code Blue is an emergency call for help when a patient loses consciousness.
- A.
True
- B.
False
- 14.All clinical associates are responsible to use this when ambulating or transferring a patient.
- A.
Gait belt
- B.
PPE
- C.
Universal precautions
- 15.These words can raise our customer satisfaction results to the 75% when used consistently in rounding.
- A.
What is your pain?
- B.
Thank you for choosing South Suburban
- C.
Is there anything else I can do for you?
- 16.You can do rounding whenever you feel like it.
- A.
True
- B.
False
- 17.Which of the following is an indicator of abuse?
- A.
Lack of adequate clothing
- B.
Lack of adequate housing
- C.
Lack of proper nutrition
- D.
All of the above
- 18.You are not responsible for reporting suspected abuse and neglect.
- A.
True
- B.
False
- 19.One sign of a stroke is:
- A.
Clutching one's chest
- B.
Drooping face
- C.
Fever
- 20.The meaning of KRA is:
- A.
Kindly Remove All
- B.
Key Result Area
- C.
Key Radiation Area
- 21.This population makes up most of our site's total patient admissions.
- A.
Persons experiencing stroke
- B.
Persons experiencing heart attack
- C.
Elderly persons
- 22.Linen is one of the top 10 hospital expenses.
- A.
True
- B.
False
- 23.Who is NOT a customer?
- A.
Patients
- B.
Medical Staff
- C.
Other Associates
- D.
All of the above are customers
- 24.We have only one red rule which is "Time out" for every invasive procedure, every patient, every time.
- A.
True
- B.
False
- 25.Service recovery is everyone's responsibility.
- A.
True
- B.
False
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