New Employee Orientation Quiz
Tests on important mandatory compliance, safety and quality topics that were covered during the new employee orientation.
- 1.Diane’s daughter is in the girl scouts and has a quota of girl scout cookies to sell. You observe that while she is registering patients she asks each patient if he/she would like to buy a box of cookies. What would be an appropriate response?
- A.
I would like to buy two boxes of the chocolate mint before they are all sold.
- B.
Diane, do you know selling those cookies to patients is in violation of our conflict of interest policy?
- C.
Diane, you could get into trouble for doing that at the front desk, it would be better if I asked them when they are in the exam room, because no one can see.
- D.
You think that there is something not right about what Diane is doing, but you decide say nothing, because you feel that what Diane does is none of your business.
- 2.There is a patient with whom you have a particularly good rapport. The patient had on several occasions expressed her gratitude for the help you have given her and her family. Today, she came into the clinic and gave you an envelope with a pair of Bears tickets. Which of the following are appropriate responses to this generous gift?
- A.
Thank you, I cannot wait to go to the game.
- B.
Thank you but, you misunderstood, I like the Bulls, not the Bears.
- C.
Thank you, I very much appreciate your generosity. I am pleased that you are happy with the care that you have received here at HHC, but I cannot accept this gift, because It is against our policy for me to accept such a gifts.
- D.
Thank you. I could get into a lot of trouble for accepting such gift while I am at work. I would love to accept it if you mail it to my home. Here is my address.
- 3.Today was a very busy day in the clinic and you overlooked the fact that a patient was supposed to have an immunization. The patient left without getting the immunization. You decide to document that you gave the immunization because you plan to call her and ask her to come back first thing in the morning so that you can administer it. No one will ever know and the patient will get the immunization and you won’t get into trouble. Which of the following is true about your actions:
- A.
What you did would be considered falsification of the medical record
- B.
This could cause problems with the patient’s funder, Medicaid, because the service wasn’t rendered and Medicaid would be billed for a service that wasn’t rendered.
- C.
This really wouldn’t be falsification of the medical record, because you plan to fix the problem tomorrow.
- D.
Both a & b are correct
- 4.Your husband has invested a significant portion of the family savings in General Electric without consulting you. You are worried that he made a bad investment that will lose money. You are a member of a committee that will be selecting new wall units for all of HHC. General Electric is a manufacturer of wall units and is one of vendors being considered for this costly purchase. What should you do?
- A.
Your personal financial investments are no one else’s business, so you do not tell anyone about your family’s investment in General Electric.
- B.
Participate in the discussion about the pro’s and con’s of the various wall units and skip the meeting during which the committee will vote on a choice.
- C.
Tell the committee chairman that you own stock in General Electric and because of this conflict of interest you will not participate in the discussion or voting relative to the purchase of the wall units.
- D.
A & b are correct
- 5.Which of the following would be a violation of HIPAA:
- Faxing a copy of a patient’s medical record to her husband’s work place fax number.
- A medical student copying portions of several patients’ medical records so she can present the information in a clinical conference.
- Telling your husband that his basketball team member came to the clinic today and had an AIDS blood test.
- Writing the names of patients who are in the waiting room on a chalk board so that all of the patients will know who is next to be seen.
- Having copies of test results that a patient requested in the top tray of a basket on your desk, such that anyone coming to the front desk can see the results.
- A.
1,3, 5
- B.
2,3, 5
- C.
All of the above listed activities.
- D.
None of the above listed activities.
- 6.What is one of the most important way to prevent the spread of infection:
- A.
Hand Hygiene or Hand Washing
- B.
Spraying the air with air disinfectant after patient leaves the exam room
- C.
Opening the windows to let fresh air into a room
- D.
Emptying the trash twice a shift
- 7.When should you wash your hands:
- A.
Before eating
- B.
After personal use of the toilet
- C.
Before and after an encounter with a patient
- D.
All of the above
- 8.Which of the following is the proper way to wash your hands:
- A.
Turn on hot water, add some soap and rub for 5 seconds, turn off the faucet.
- B.
Turn on lukewarm water; lather hands with soap for 10 – 15 seconds; including the palms, back of hands, between fingers under finger nails; rinse thoroughly; dry with paper towel and turn off faucet with paper towel.
- C.
Turn on hot water, lather with soap for 30 seconds, shake hands to get off excess water.
- D.
Rinse hands with warm water, dry with a towel, apply hand lotion and go on to the next patient.
- 9.An alcohol based hand sanitizer is acceptable to use if your hands are not visibly soiled.
- A.
True
- B.
False
- 10.Which of the following must you do under Standard Precautions: 1) Wear gloves when collecting or handling blood and body fluids. 2) Wear face shields, masks or eye protection when there is danger of blood splashing on your face and eyes. 3) Dispose of all needles and sharp objects in puncture resistant containers 4) Hand hygiene after contact with respiratory secretions 5) Cover your mouth and nose with a tissue when you cough or sneeze
- A.
1 & 2
- B.
1 & 3
- C.
4 & 5
- D.
All of the above
- 11.You are responsible for re-stocking the rooms. You notice that you seem to be running out of a particular kind of dressing supply that you know is somewhat expensive. You notice that you seem to run out on the day when a specific provider is at the clinic. One day you notice that a whole box is missing and the only people who went into the treatment rooms were you and the Provider that you think is taking the dressing material. What should you do?
- A.
Ignore the situation, it is none of your business
- B.
Since there is power in numbers, confront the Provider with a couple of your co-workers present.
- C.
You think you should say something, but the Provider has more authority that you, so you ignore the situation.
- D.
Report your observations to your manager
- 12.While working with patients you may be exposed biohazards by handling:
- A.
Needles, Blood, Sputum and hydrogen peroxide
- B.
Mercury from a broken thermometer that a patient brings into the clinic
- C.
Needles, Drainage from wounds, sputum and mold that is forming on the wall where there is a leaky pipe.
- D.
Needles, blood, sputum, drainage from wounds and blood & body fluid specimens.
- 13.Personal Protective Equipment (PPE) is worn whenever you are working with or handling hazardous material.
- A.
True
- B.
False
- 14.Gloves should be worn when removing a dressing from a patient’s infected foot.
- A.
True
- B.
False
- 15.Specially marked hazardous waste refuse containers are considered to be Personal Protective Equipment (PPE)
- A.
True
- B.
False
- 16.Which of the following are considered PPE?
- A.
Disposable Gloves, masks, lab coats, Eye wear/goggles/face shields
- B.
Respirator masks, stockings, hair net
- C.
Alcohol based hand sanitizer, disposable gloves
- D.
Eye Wear/Goggles/Face Shields, syringes with retractable needles, lab coats
- 17.Which of the following should be disposed of in a biohazardous waste container
- A.
Sterile dressing that is thrown away because it dropped on the floor before being used with a patient.
- B.
Dressing that was removed from a patient’s wound
- C.
Outside packaging that contained sterile dressing.
- D.
All of the above
- 18.When the Sharps containers were all full, it is acceptable to place used needles in the biohazardous waste container
- A.
True
- B.
False
- 19.The provider told you that repeat vital signs must be done now. You plug in the Welch Allyn wall unit and notice that there are some frayed wires on the plug and the plug looks blackened, as though it might have burned. What should you do?
- A.
Put on gloves, plug in the wall unit and take the vital signs as ordered by the provider.
- B.
Do not plug in the wall unit, remove it from the treatment room, put a sign on it, that it is broken and report the broken equipment to your manager
- C.
Take some electrical tape and wrap it around the cord, take the vital signs, then remove the wall unit from the treatment room and report to your manager that the equipment may be broken.
- D.
Tell the provider that you suspect the equipment is broken, that you cannot do the vital signs and leave the equipment in the treatment room.
- 20.Which of the following are important ways to prevent workplace fires?
- A.
Keeping your work environment free of waste paper and other combustibles.
- B.
Extension cords and flexible cords or multi-plug adapters may not be used.
- C.
Do not use open flames in the workplace
- D.
All of the above
- 21.R.A.C.E. to fire safety stands for:
- A.
Run, Alarm, Contain, Exit
- B.
Rescue, abandon, check, eradicate
- C.
Rescue, alarm, contain, Extinguish
- D.
None of the above
- 22.The proper way to use a fire extinguisher is:
- A.
Aim at the fire, pull the pin, squeeze the handles and sweep from side to side
- B.
Aim at the fire, squeeze the handles together and sweep from side to side
- C.
Pull the pin, breaking the plastic seal; aim at the base of the fire; squeeze the handles together and sweep from side to side.
- D.
None of the above
- 23.You smell smoke in the lunch room and when you open the door you notice that the fire is between you and the fire extinguisher. You decide to run fast to the extinguisher so you can put out the fire. This was an appropriate and brave course of action.
- A.
True
- B.
False
- 24.Heartland Health Centers’ approach to customer service includes AIDET, which stands for the following:
- A.
Acknowledge, Inquire, Discuss, Exit and Thank you
- B.
Admit, Identify, Determine, Educate and Treat
- C.
Acknowledge, Introduce, Duration, Explain and Thank you
- D.
Assure, Inform, Direct, Engage and Train
- 25.Sexual harassment always involves unwelcomed sexual advances by the opposite sex.
- A.
True
- B.
False
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