Trec Module 6 Service After The Sale Quiz

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  • 1/14 Questions

    Anytime you touch an order, it's always necessary to create a case note on the account.

    • True
    • False
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About This Quiz

Test your knowledge of Module 6: Service After the Sale. Good luck!

Customer Service Quizzes & Trivia

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  • 2. 

    In what order status can no changes be made?

    Explanation
    Once an order is marked as "Order complete," it means that the order has been processed and fulfilled entirely. At this stage, no further changes can be made to the order as it has already been finalized and shipped. The status indicates that the entire order has been successfully completed and delivered to the customer.

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  • 3. 

    Saturday Delivery is available anywhere in the United States.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because Saturday Delivery is not available everywhere in the United States. Some areas may have limited or no Saturday delivery options.

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  • 4. 

    In Opus, the "Customer Care" and "Internet" tabs are the most used by this department.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The given statement suggests that in the Opus department, the "Customer Care" and "Internet" tabs are the most frequently used. This implies that the employees in this department primarily rely on these tabs for their work. Therefore, the correct answer is true.

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  • 5. 

    Zip code lookup for Saturday Delivery is located under:

    • BSINet

    • Customer Care tab

    • The Manager tab

    Correct Answer
    A. BSINet
    Explanation
    The correct answer is BSINet because it is the platform where the zip code lookup for Saturday Delivery is located. The other options, Customer Care tab and The Manager tab, are not relevant to the specific feature mentioned in the question.

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  • 6. 

    When you change the ship level on a customer's pre-sell order, they are not charged for it until the order ships.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    When the ship level is changed on a customer's pre-sell order, they are not charged for it until the order actually ships. This means that any changes made to the ship level, such as upgrading or downgrading, will not affect the customer's payment until the order is ready to be shipped. The customer will only be charged for the final ship level chosen when the order is fulfilled and shipped out.

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  • 7. 

    What are the 3 screening order statuses you might see?

    • POD

    • Order

    • Return

    • Fraud

    Correct Answer(s)
    A. POD
    A. Order
    A. Fraud
    Explanation
    The three screening order statuses that you might see are POD, Order, and Fraud. POD stands for Proof of Delivery, which indicates that the order has been successfully delivered to the customer. Order status refers to the current state of the order, such as processing, shipped, or delivered. Fraud status suggests that the order is under suspicion of fraudulent activity and requires further investigation.

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  • 8. 

    In what 3 order statuses can the shipping method be updated?

    • Not Printed

    • Printing in Progress

    • Printed Picking

    • Order Complete

    Correct Answer(s)
    A. Not Printed
    A. Printing in Progress
    A. Printed Picking
    Explanation
    The shipping method can be updated in three order statuses: Not Printed, Printing in Progress, and Printed Picking. These statuses indicate different stages of the order fulfillment process. "Not Printed" means that the order has not yet been processed for printing, "Printing in Progress" means that the order is currently being printed, and "Printed Picking" means that the order has been printed and is being prepared for shipment. These statuses allow for the tracking and management of the order's progress and ensure that the correct shipping method is applied at each stage.

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  • 9. 

    If a customer would like the items on the pre-sell order sooner, you should remove the pre-sell item from their order.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because if a customer wants the items on the pre-sell order sooner, the correct action would be to prioritize their order and ensure that it is fulfilled as soon as the items become available. Removing the pre-sell item from their order would not address their request for receiving the items sooner.

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  • 10. 

    Only in stock items can be added to a pre-sell order.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because a pre-sell order is placed before the items are actually available for sale. Therefore, only items that are currently in stock can be added to a pre-sell order. Items that are not in stock cannot be added to a pre-sell order as they are not available for immediate purchase.

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  • 11. 

    In what order status can you make updates to the shipping address, ship level, and line items?

    • Order Complete

    • Not printed

    • Printing in Progress

    • Printed Picking

    Correct Answer
    A. Not printed
    Explanation
    In the given order status options, the correct answer is "Not printed". This means that updates to the shipping address, ship level, and line items can be made before the order is printed. Once the order is printed, it may not be possible to make changes to these details.

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  • 12. 

    What tab and icon will take you to the Buycostumes website for placing a NEW order?

    • Order Review and the money bag icon

    • Blood Hound and the arrows icon

    • Order Search and the magnifying glass

    • Customer Orders and the home icon

    Correct Answer
    A. Customer Orders and the home icon
    Explanation
    The correct answer is Customer Orders and the home icon. This tab and icon will take you to the Buycostumes website for placing a new order.

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  • 13. 

    What tab and icon will take you to customers' existing orders? 

    • Order Search and the magnifying glass

    • Customer Orders and the home icon

    • Order Review and the money bag icon

    • Blood Hound and the arrows icon

    Correct Answer
    A. Order Search and the magnifying glass
    Explanation
    The correct answer is "Order Search and the magnifying glass." This option suggests that by clicking on the "Order Search" tab and using the magnifying glass icon, users can access customers' existing orders. The use of the magnifying glass icon is commonly associated with searching or finding specific information, making it a logical choice for this feature.

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  • 14. 

    The order sources we can deal with include (check all that apply): 

    • Buycostumes

    • Celebrate Express

    • Amazon

    • Amazon CE

    • Buy

    • Buy CE

    • Target

    • Shop

    • Shop CE

    • NewEgg

    • PartyForLess

    Correct Answer(s)
    A. Buycostumes
    A. Celebrate Express
    A. Amazon
    A. Amazon CE
    A. Buy
    A. Buy CE
    A. Shop
    A. Shop CE
    A. NewEgg
    Explanation
    The given answer includes all the order sources that the company can deal with, which are Buycostumes, Celebrate Express, Amazon, Amazon CE, Buy, Buy CE, Shop, Shop CE, NewEgg.

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Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 20, 2012
    Quiz Created by
    Anina
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