Trec Module 6 Service After The Sale Quiz
Test your knowledge of Module 6: Service After the Sale. Good luck!
Questions and Answers
- 1.
In Opus, the "Customer Care" and "Internet" tabs are the most used by this department.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The given statement suggests that in the Opus department, the "Customer Care" and "Internet" tabs are the most frequently used. This implies that the employees in this department primarily rely on these tabs for their work. Therefore, the correct answer is true.Rate this question:
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- 2.
What tab and icon will take you to the Buycostumes website for placing a NEW order?
- A.
Order Review and the money bag icon
- B.
Blood Hound and the arrows icon
- C.
Order Search and the magnifying glass
- D.
Customer Orders and the home icon
Correct Answer
D. Customer Orders and the home iconExplanation
The correct answer is Customer Orders and the home icon. This tab and icon will take you to the Buycostumes website for placing a new order.Rate this question:
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- 3.
Saturday Delivery is available anywhere in the United States.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because Saturday Delivery is not available everywhere in the United States. Some areas may have limited or no Saturday delivery options.Rate this question:
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- 4.
Anytime you touch an order, it's always necessary to create a case note on the account.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Creating a case note on the account whenever an order is touched is necessary to document any actions or information related to the order. This helps in maintaining a record of the order's history, providing transparency, and facilitating communication between different teams or individuals involved in the order process. It also helps in resolving any issues or disputes that may arise in the future by referring to the case notes.Rate this question:
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- 5.
If a customer would like the items on the pre-sell order sooner, you should remove the pre-sell item from their order.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because if a customer wants the items on the pre-sell order sooner, the correct action would be to prioritize their order and ensure that it is fulfilled as soon as the items become available. Removing the pre-sell item from their order would not address their request for receiving the items sooner.Rate this question:
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- 6.
What are the 3 screening order statuses you might see?
- A.
POD
- B.
Order
- C.
Return
- D.
Fraud
Correct Answer(s)
A. POD
B. Order
D. FraudExplanation
The three screening order statuses that you might see are POD, Order, and Fraud. POD stands for Proof of Delivery, which indicates that the order has been successfully delivered to the customer. Order status refers to the current state of the order, such as processing, shipped, or delivered. Fraud status suggests that the order is under suspicion of fraudulent activity and requires further investigation.Rate this question:
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- 7.
Only in stock items can be added to a pre-sell order.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement is true because a pre-sell order is placed before the items are actually available for sale. Therefore, only items that are currently in stock can be added to a pre-sell order. Items that are not in stock cannot be added to a pre-sell order as they are not available for immediate purchase.Rate this question:
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- 8.
Zip code lookup for Saturday Delivery is located under:
- A.
BSINet
- B.
Customer Care tab
- C.
The Manager tab
Correct Answer
A. BSINetExplanation
The correct answer is BSINet because it is the platform where the zip code lookup for Saturday Delivery is located. The other options, Customer Care tab and The Manager tab, are not relevant to the specific feature mentioned in the question.Rate this question:
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- 9.
What tab and icon will take you to customers' existing orders?
- A.
Order Search and the magnifying glass
- B.
Customer Orders and the home icon
- C.
Order Review and the money bag icon
- D.
Blood Hound and the arrows icon
Correct Answer
A. Order Search and the magnifying glassExplanation
The correct answer is "Order Search and the magnifying glass." This option suggests that by clicking on the "Order Search" tab and using the magnifying glass icon, users can access customers' existing orders. The use of the magnifying glass icon is commonly associated with searching or finding specific information, making it a logical choice for this feature.Rate this question:
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- 10.
The order sources we can deal with include (check all that apply):
- A.
Buycostumes
- B.
Celebrate Express
- C.
Amazon
- D.
Amazon CE
- E.
Buy
- F.
Buy CE
- G.
Target
- H.
Shop
- I.
Shop CE
- J.
NewEgg
- K.
PartyForLess
Correct Answer(s)
A. Buycostumes
B. Celebrate Express
C. Amazon
D. Amazon CE
E. Buy
F. Buy CE
H. Shop
I. Shop CE
J. NewEggExplanation
The given answer includes all the order sources that the company can deal with, which are Buycostumes, Celebrate Express, Amazon, Amazon CE, Buy, Buy CE, Shop, Shop CE, NewEgg.Rate this question:
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- 11.
When you change the ship level on a customer's pre-sell order, they are not charged for it until the order ships.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
When the ship level is changed on a customer's pre-sell order, they are not charged for it until the order actually ships. This means that any changes made to the ship level, such as upgrading or downgrading, will not affect the customer's payment until the order is ready to be shipped. The customer will only be charged for the final ship level chosen when the order is fulfilled and shipped out.Rate this question:
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- 12.
In what order status can you make updates to the shipping address, ship level, and line items?
- A.
Order Complete
- B.
Not printed
- C.
Printing in Progress
- D.
Printed Picking
Correct Answer
B. Not printedExplanation
In the given order status options, the correct answer is "Not printed". This means that updates to the shipping address, ship level, and line items can be made before the order is printed. Once the order is printed, it may not be possible to make changes to these details.Rate this question:
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- 13.
In what order status can no changes be made?
Correct Answer
Order completeExplanation
Once an order is marked as "Order complete," it means that the order has been processed and fulfilled entirely. At this stage, no further changes can be made to the order as it has already been finalized and shipped. The status indicates that the entire order has been successfully completed and delivered to the customer.Rate this question:
- 14.
In what 3 order statuses can the shipping method be updated?
- A.
Not Printed
- B.
Printing in Progress
- C.
Printed Picking
- D.
Order Complete
Correct Answer(s)
A. Not Printed
B. Printing in Progress
C. Printed PickingExplanation
The shipping method can be updated in three order statuses: Not Printed, Printing in Progress, and Printed Picking. These statuses indicate different stages of the order fulfillment process. "Not Printed" means that the order has not yet been processed for printing, "Printing in Progress" means that the order is currently being printed, and "Printed Picking" means that the order has been printed and is being prepared for shipment. These statuses allow for the tracking and management of the order's progress and ensure that the correct shipping method is applied at each stage.Rate this question:
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Current Version
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Mar 21, 2023Quiz Edited by
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Jul 20, 2012Quiz Created by
Anina
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