Module 6: Service After The Sale Quiz
Test your knowledge of Module 6: Service After the Sale. Good luck!
- 1.In Opus, the "Customer Care" and "Internet" tabs are the most used by this department.
- A.
True
- B.
False
- 2.What tab and icon will take you to the Buycostumes website for placing a NEW order?
- A.
Order Review and the money bag icon
- B.
Blood Hound and the arrows icon
- C.
Order Search and the magnifying glass
- D.
Customer Orders and the home icon
- 3.Saturday Delivery is available anywhere in the United States.
- A.
True
- B.
False
- 4.Anytime you touch an order, it's always necessary to create a case note on the account.
- A.
True
- B.
False
- 5.If a customer would like the items on the pre-sell order sooner, you should remove the pre-sell item from their order.
- A.
True
- B.
False
- 6.What are the 3 screening order statuses you might see?
- A.
POD
- B.
Order
- C.
Return
- D.
Fraud
- 7.Zip code lookup for Saturday Delivery is located under:
- A.
BSINet (the CS Wiki)
- B.
Customer Care tab
- C.
The Manager tab
- 8.What tab and icon will take you to customers' existing orders?
- A.
Order Search and the magnifying glass
- B.
Customer Orders and the home icon
- C.
Order Review and the money bag icon
- D.
Blood Hound and the arrows icon
- 9.The order sources we can deal with include (check all that apply):
- A.
Buycostumes
- B.
Celebrate Express
- C.
Amazon
- D.
Amazon CE
- E.
Buy
- F.
Buy CE
- G.
Target
- H.
Shop
- I.
Shop CE
- J.
NewEgg
- K.
PartyForLess
- 10.When you change the ship level on a customer's pre-sell order, they are not charged for it until the order ships.
- A.
True
- B.
False
- 11.In what order status can you make updates to the shipping address, ship level, and line items?
- A.
Order Complete
- B.
Not printed
- C.
Printing in Progress
- D.
Printed Picking
- 12.In what order status can no changes be made?
- 13.In what 3 order statuses can the shipping method be updated?
- A.
Not Printed
- B.
Printing in Progress
- C.
Printed Picking
- D.
Order Complete
- 14.A customer calls us on a Friday, 20 minutes before cut off time for the day, She wants a package priority delivered for Saturday. What do you do?
- A.
Apologize, and tell her it's impossible
- B.
Place the order and assure her it will arrive Saturday
- C.
Verify Saturday delivery for her zip code, place the order, and assure her it will arrive Saturday
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