Module 6: Service After The Sale Quiz

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  • 1/14 Questions

    In what order status can no changes be made?

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Module 6: Service After The Sale Quiz - Quiz
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Test your knowledge of Module 6: Service After the Sale. Good luck!

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  • 2. 

    Anytime you touch an order, it's always necessary to create a case note on the account.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Creating a case note on the account whenever an order is touched is necessary because it helps to keep a record of any actions taken or information related to the order. This can be useful for future reference and for tracking the progress or status of the order. It also ensures that all relevant information is documented and easily accessible to anyone who may need to review the order.

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  • 3. 

    A customer calls us on a Friday, 20 minutes before cut off time for the day, She wants a package priority delivered for Saturday. What do you do?

    • Apologize, and tell her it's impossible

    • Place the order and assure her it will arrive Saturday

    • Verify Saturday delivery for her zip code, place the order, and assure her it will arrive Saturday

    Correct Answer
    A. Verify Saturday delivery for her zip code, place the order, and assure her it will arrive Saturday
    Explanation
    It is important to verify if Saturday delivery is available for the customer's zip code before placing the order. By doing so, we can ensure that the customer's package will be delivered on time and meet their expectations. Simply apologizing and stating that it is impossible does not provide a solution to the customer's request. Assuring the customer that the order will arrive on Saturday without verifying the delivery options may lead to disappointment if Saturday delivery is not available for their location.

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  • 4. 

    In Opus, the "Customer Care" and "Internet" tabs are the most used by this department.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The given statement suggests that in the Opus department, the "Customer Care" and "Internet" tabs are the most frequently used. This implies that the employees in this department primarily rely on these tabs for their work. Therefore, the statement is true.

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  • 5. 

    Saturday Delivery is available anywhere in the United States.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because Saturday Delivery is not available everywhere in the United States. Some areas may not offer Saturday Delivery as a service, or there may be certain limitations or restrictions on Saturday Delivery in certain regions. Therefore, it cannot be said that Saturday Delivery is available anywhere in the United States.

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  • 6. 

    In what order status can you make updates to the shipping address, ship level, and line items?

    • Order Complete

    • Not printed

    • Printing in Progress

    • Printed Picking

    Correct Answer
    A. Not printed
    Explanation
    In the given order status, "Not printed," updates can be made to the shipping address, ship level, and line items. This implies that before the order is printed, changes can still be made to these details. Once the order is printed, it is likely to move to the next status where updates may not be possible.

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  • 7. 

    In what 3 order statuses can the shipping method be updated?

    • Not Printed

    • Printing in Progress

    • Printed Picking

    • Order Complete

    Correct Answer(s)
    A. Not Printed
    A. Printing in Progress
    A. Printed Picking
    Explanation
    The shipping method can be updated in three order statuses: Not Printed, Printing in Progress, and Printed Picking.

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  • 8. 

    When you change the ship level on a customer's pre-sell order, they are not charged for it until the order ships.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    When the ship level is changed on a customer's pre-sell order, they are not charged for it until the order actually ships. This means that any adjustments or changes made to the ship level will not result in immediate charges for the customer. Instead, the charges will only be applied once the order is ready to be shipped out. Therefore, the statement is true.

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  • 9. 

    If a customer would like the items on the pre-sell order sooner, you should remove the pre-sell item from their order.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    If a customer would like the items on the pre-sell order sooner, it would not be appropriate to remove the pre-sell item from their order. Removing the pre-sell item would mean that the customer would not receive the item they initially wanted. Instead, the customer should be informed about the pre-sell status and given the option to either wait for the item to become available or choose an alternative product. Therefore, the correct answer is False.

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  • 10. 

    What tab and icon will take you to the Buycostumes website for placing a NEW order?

    • Order Review and the money bag icon

    • Blood Hound and the arrows icon

    • Order Search and the magnifying glass

    • Customer Orders and the home icon

    Correct Answer
    A. Customer Orders and the home icon
    Explanation
    The correct answer is Customer Orders and the home icon. This option suggests that by clicking on the Customer Orders tab and then the home icon, the user will be directed to the Buycostumes website for placing a new order.

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  • 11. 

    Zip code lookup for Saturday Delivery is located under:

    • BSINet (the CS Wiki)

    • Customer Care tab

    • The Manager tab

    Correct Answer
    A. BSINet (the CS Wiki)
    Explanation
    The correct answer is BSINet (the CS Wiki) because the question is asking for the location of the zip code lookup for Saturday Delivery. The CS Wiki is a commonly used resource for customer service representatives to find information and tools related to their job. Therefore, it is likely that the zip code lookup for Saturday Delivery would be found under the BSINet section of the CS Wiki.

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  • 12. 

    What tab and icon will take you to customers' existing orders? 

    • Order Search and the magnifying glass

    • Customer Orders and the home icon

    • Order Review and the money bag icon

    • Blood Hound and the arrows icon

    Correct Answer
    A. Order Search and the magnifying glass
    Explanation
    The tab and icon that will take you to customers' existing orders is Order Search and the magnifying glass. This suggests that there is a specific feature or tool called Order Search, which can be accessed through the magnifying glass icon. By using this feature, users can search for and view customers' existing orders.

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  • 13. 

    The order sources we can deal with include (check all that apply): 

    • Buycostumes

    • Celebrate Express

    • Amazon

    • Amazon CE

    • Buy

    • Buy CE

    • Target

    • Shop

    • Shop CE

    • NewEgg

    • PartyForLess

    Correct Answer(s)
    A. Buycostumes
    A. Celebrate Express
    A. Amazon
    A. Amazon CE
    A. Buy
    A. Buy CE
    A. Shop
    A. Shop CE
    A. NewEgg
  • 14. 

    What are the 3 screening order statuses you might see?

    • POD

    • Order

    • Return

    • Fraud

    Correct Answer(s)
    A. POD
    A. Order
    A. Fraud
    Explanation
    The three screening order statuses that you might see are POD, Order, and Fraud. POD stands for Proof of Delivery, which indicates that the order has been successfully delivered to the customer. Order status refers to the regular processing of an order, indicating that it is being fulfilled and shipped. Fraud status suggests that the order is being flagged for potential fraudulent activity and requires further investigation before it can be processed.

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  • Current Version
  • Mar 14, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jun 29, 2011
    Quiz Created by
    Anina
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