Cebu Module 6 Service After The Sale Quiz

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  • 1/14 Questions

    Anytime you touch an order, it's always necessary to create a case note on the account.

    • True
    • False
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About This Quiz


Test your knowledge of Module 6: Service After the Sale. Good luck!

Cebu Module 6 Service After The Sale Quiz - Quiz

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  • 2. 

    In what order status can no changes be made?

    Explanation
    Once an order is marked as "Order complete," it indicates that the entire order processing and fulfillment process has been finished. At this stage, all the necessary actions, such as packing, shipping, and payment processing, have been completed. Therefore, no further changes can be made to the order status as it has already been finalized and closed.

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  • 3. 

    In what 3 order statuses can the shipping method be updated?

    • Not Printed

    • Printing in Progress

    • Printed Picking

    • Order Complete

    Correct Answer(s)
    A. Not Printed
    A. Printing in Progress
    A. Printed Picking
    Explanation
    The shipping method can be updated in three order statuses: Not Printed, Printing in Progress, and Printed Picking. These statuses indicate the different stages of the order fulfillment process. When the order is in the "Not Printed" status, the shipping method can be updated before the printing process begins. During the "Printing in Progress" status, the shipping method can still be modified as the order is being processed. Finally, in the "Printed Picking" status, the shipping method can be updated before the order is completed and ready for shipment.

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  • 4. 

    In Opus, the "Customer Care" and "Internet" tabs are the most used by this department.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The explanation for the given correct answer is that the statement says that the "Customer Care" and "Internet" tabs are the most used by this department in Opus. Since the statement is saying that something is true, the correct answer is "True".

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  • 5. 

    In what order status can you make updates to the shipping address, ship level, and line items?

    • Order Complete

    • Not printed

    • Printing in Progress

    • Printed Picking

    Correct Answer
    A. Not printed
    Explanation
    In the given order status options, the correct answer is "Not printed". This means that updates to the shipping address, ship level, and line items can be made before the order is printed. Once the order is printed, it may not be possible to make changes to these details.

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  • 6. 

    If a customer would like the items on the pre-sell order sooner, you should remove the pre-sell item from their order.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Removing the pre-sell item from the customer's order is not the correct action if they want the items on the pre-sell order sooner. Instead, the appropriate action would be to prioritize the pre-sell item and try to expedite its delivery so that the customer receives all the items in their order as soon as possible. Therefore, the correct answer is False.

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  • 7. 

    When you change the ship level on a customer's pre-sell order, they are not charged for it until the order ships.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    When a customer's pre-sell order has the ship level changed, they will not be charged for it until the order actually ships. This means that any modifications or adjustments made to the ship level will not affect the customer's immediate payment. Instead, the customer will only be charged once the order is ready to be shipped out. This allows for flexibility and ensures that customers are only charged for the products they receive.

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  • 8. 

    Saturday Delivery is available anywhere in the United States.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement "Saturday Delivery is available anywhere in the United States" is false. Saturday delivery may not be available in all areas of the United States. It depends on the specific postal service or courier service being used and their policies regarding Saturday delivery. Some areas may have limited or no Saturday delivery options.

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  • 9. 

    What are the 3 screening order statuses you might see?

    • POD

    • Order

    • Return

    • Fraud

    Correct Answer(s)
    A. POD
    A. Order
    A. Fraud
    Explanation
    The three screening order statuses that you might see are POD, Order, and Fraud. POD stands for Proof of Delivery, which indicates that the order has been successfully delivered to the customer. Order status indicates that the order is in progress and being processed. Fraud status suggests that there might be suspicious activity or potential fraud associated with the order.

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  • 10. 

    The order sources we can deal with include (check all that apply): 

    • Buycostumes

    • Celebrate Express

    • Amazon

    • Amazon CE

    • Buy

    • Buy CE

    • Target

    • Shop

    • Shop CE

    • NewEgg

    • PartyForLess

    Correct Answer(s)
    A. Buycostumes
    A. Celebrate Express
    A. Amazon
    A. Amazon CE
    A. Buy
    A. Buy CE
    A. Shop
    A. Shop CE
    A. NewEgg
    Explanation
    The given answer includes all the order sources that can be dealt with, namely Buycostumes, Celebrate Express, Amazon, Amazon CE, Buy, Buy CE, Shop, Shop CE, NewEgg.

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  • 11. 

    What tab and icon will take you to the Buycostumes website for placing a NEW order?

    • Order Review and the money bag icon

    • Blood Hound and the arrows icon

    • Order Search and the magnifying glass

    • Customer Orders and the home icon

    Correct Answer
    A. Customer Orders and the home icon
    Explanation
    The correct answer is Customer Orders and the home icon. This is because the Customer Orders tab is where you would go to place a new order, and the home icon typically represents the main page or starting point of a website. Therefore, clicking on Customer Orders and the home icon would likely take you to the Buycostumes website for placing a new order.

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  • 12. 

    Zip code lookup for Saturday Delivery is located under:

    • BSINet

    • Customer Care tab

    • The Manager tab

    Correct Answer
    A. BSINet
    Explanation
    The correct answer is BSINet because it is the platform where the zip code lookup for Saturday Delivery is located. It is not under the Customer Care tab or The Manager tab.

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  • 13. 

    Only in stock items can be added to a pre-sell order.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    This statement implies that only items that are currently available in stock can be included in a pre-sell order. In other words, if an item is out of stock, it cannot be added to a pre-sell order. Therefore, the correct answer is True.

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  • 14. 

    What tab and icon will take you to customers' existing orders? 

    • Order Search and the magnifying glass

    • Customer Orders and the home icon

    • Order Review and the money bag icon

    • Blood Hound and the arrows icon

    Correct Answer
    A. Order Search and the magnifying glass
    Explanation
    The tab and icon that will take you to customers' existing orders is "Order Search" and the "magnifying glass" icon. This suggests that by clicking on the "Order Search" tab and then using the "magnifying glass" icon, you can search and access customers' existing orders.

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  • Current Version
  • Jul 24, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 20, 2012
    Quiz Created by
    Anina
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