Cebu Module 6 Service After The Sale Quiz

Creating a case note on the account whenever an order is touched is necessary to ensure proper documentation and record-keeping. This helps in keeping track of any actions taken on the order, any issues or concerns raised, and any relevant information that may be needed in the future. Case notes provide a clear and concise history of the order, which can be useful for reference, analysis, and communication purposes. Therefore, it is important to create a case note whenever an order is touched to maintain transparency and facilitate effective order management.

Once an order is marked as "Order complete," it indicates that the entire order processing and fulfillment process has been finished. At this stage, all the necessary actions, such as packing, shipping, and payment processing, have been completed. Therefore, no further changes can be made to the order status as it has already been finalized and closed.

The shipping method can be updated in three order statuses: Not Printed, Printing in Progress, and Printed Picking. These statuses indicate the different stages of the order fulfillment process. When the order is in the "Not Printed" status, the shipping method can be updated before the printing process begins. During the "Printing in Progress" status, the shipping method can still be modified as the order is being processed. Finally, in the "Printed Picking" status, the shipping method can be updated before the order is completed and ready for shipment.

The explanation for the given correct answer is that the statement says that the "Customer Care" and "Internet" tabs are the most used by this department in Opus. Since the statement is saying that something is true, the correct answer is "True".

In the given order status options, the correct answer is "Not printed". This means that updates to the shipping address, ship level, and line items can be made before the order is printed. Once the order is printed, it may not be possible to make changes to these details.

Removing the pre-sell item from the customer's order is not the correct action if they want the items on the pre-sell order sooner. Instead, the appropriate action would be to prioritize the pre-sell item and try to expedite its delivery so that the customer receives all the items in their order as soon as possible. Therefore, the correct answer is False.

When a customer's pre-sell order has the ship level changed, they will not be charged for it until the order actually ships. This means that any modifications or adjustments made to the ship level will not affect the customer's immediate payment. Instead, the customer will only be charged once the order is ready to be shipped out. This allows for flexibility and ensures that customers are only charged for the products they receive.

The statement "Saturday Delivery is available anywhere in the United States" is false. Saturday delivery may not be available in all areas of the United States. It depends on the specific postal service or courier service being used and their policies regarding Saturday delivery. Some areas may have limited or no Saturday delivery options.

The three screening order statuses that you might see are POD, Order, and Fraud. POD stands for Proof of Delivery, which indicates that the order has been successfully delivered to the customer. Order status indicates that the order is in progress and being processed. Fraud status suggests that there might be suspicious activity or potential fraud associated with the order.

The given answer includes all the order sources that can be dealt with, namely Buycostumes, Celebrate Express, Amazon, Amazon CE, Buy, Buy CE, Shop, Shop CE, NewEgg.

The correct answer is Customer Orders and the home icon. This is because the Customer Orders tab is where you would go to place a new order, and the home icon typically represents the main page or starting point of a website. Therefore, clicking on Customer Orders and the home icon would likely take you to the Buycostumes website for placing a new order.

The correct answer is BSINet because it is the platform where the zip code lookup for Saturday Delivery is located. It is not under the Customer Care tab or The Manager tab.

This statement implies that only items that are currently available in stock can be included in a pre-sell order. In other words, if an item is out of stock, it cannot be added to a pre-sell order. Therefore, the correct answer is True.

The tab and icon that will take you to customers' existing orders is "Order Search" and the "magnifying glass" icon. This suggests that by clicking on the "Order Search" tab and then using the "magnifying glass" icon, you can search and access customers' existing orders.