Cebu Module 6 Service After The Sale Quiz

14 Questions | Total Attempts: 109

SettingsSettingsSettings
Cebu Module 6 Service After The Sale Quiz - Quiz

Test your knowledge of Module 6: Service After the Sale. Good luck!


Questions and Answers
  • 1. 
    In Opus, the "Customer Care" and "Internet" tabs are the most used by this department.
    • A. 

      True

    • B. 

      False

  • 2. 
    What tab and icon will take you to the Buycostumes website for placing a NEW order?
    • A. 

      Order Review and the money bag icon

    • B. 

      Blood Hound and the arrows icon

    • C. 

      Order Search and the magnifying glass

    • D. 

      Customer Orders and the home icon

  • 3. 
    Saturday Delivery is available anywhere in the United States.
    • A. 

      True

    • B. 

      False

  • 4. 
    Anytime you touch an order, it's always necessary to create a case note on the account.
    • A. 

      True

    • B. 

      False

  • 5. 
    If a customer would like the items on the pre-sell order sooner, you should remove the pre-sell item from their order.
    • A. 

      True

    • B. 

      False

  • 6. 
    What are the 3 screening order statuses you might see?
    • A. 

      POD

    • B. 

      Order

    • C. 

      Return

    • D. 

      Fraud

  • 7. 
    Only in stock items can be added to a pre-sell order.
    • A. 

      True

    • B. 

      False

  • 8. 
    Zip code lookup for Saturday Delivery is located under:
    • A. 

      BSINet

    • B. 

      Customer Care tab

    • C. 

      The Manager tab

  • 9. 
    What tab and icon will take you to customers' existing orders? 
    • A. 

      Order Search and the magnifying glass

    • B. 

      Customer Orders and the home icon

    • C. 

      Order Review and the money bag icon

    • D. 

      Blood Hound and the arrows icon

  • 10. 
    The order sources we can deal with include (check all that apply): 
    • A. 

      Buycostumes

    • B. 

      Celebrate Express

    • C. 

      Amazon

    • D. 

      Amazon CE

    • E. 

      Buy

    • F. 

      Buy CE

    • G. 

      Target

    • H. 

      Shop

    • I. 

      Shop CE

    • J. 

      NewEgg

    • K. 

      PartyForLess

  • 11. 
    When you change the ship level on a customer's pre-sell order, they are not charged for it until the order ships.
    • A. 

      True

    • B. 

      False

  • 12. 
    In what order status can you make updates to the shipping address, ship level, and line items?
    • A. 

      Order Complete

    • B. 

      Not printed

    • C. 

      Printing in Progress

    • D. 

      Printed Picking

  • 13. 
    In what order status can no changes be made?
  • 14. 
    In what 3 order statuses can the shipping method be updated?
    • A. 

      Not Printed

    • B. 

      Printing in Progress

    • C. 

      Printed Picking

    • D. 

      Order Complete

Related Topics
Back to Top Back to top