Service After The Sale-witches

17 Questions | Total Attempts: 359

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Customer Service Quizzes & Trivia

Please answer the questions on "Service After the Sale".


Questions and Answers
  • 1. 
    In Opus, the "Customer Care" and "Internet" tabs are the most used by this department.
    • A. 

      True

    • B. 

      False

  • 2. 
    What tab located under Customer Care are you able to toggle between BC and CE to create orders?
    • A. 

      Order Review

    • B. 

      Blood Hound

    • C. 

      Order Search

    • D. 

      Customer Orders

  • 3. 
    Saturday Delivery is available anywhere in the United States.
    • A. 

      True

    • B. 

      False

  • 4. 
    Anytime you touch an order or speak with a customer, it's always necessary to create notes on the account.
    • A. 

      True

    • B. 

      False

  • 5. 
    "RAN" stands for?
  • 6. 
    How much does a customer get deducted for the use of a Flex Label?
    • A. 

      $14

    • B. 

      $10

    • C. 

      $7

    • D. 

      $12

  • 7. 
    You can also use a Flex Label in Canada.
    • A. 

      True

    • B. 

      False

  • 8. 
    What are the 3 possible resolutions if a customer is missing items?  Check each box.
    • A. 

      Credit

    • B. 

      Replacement Order

    • C. 

      Check with the post office

    • D. 

      Parts and Pieces Request

  • 9. 
    What is the first thing we should do if a customer calls in stating they received a damaged item?
  • 10. 
    How many business days should the customer hold on to the package if there is Carrier Damage?
    • A. 

      5 Days

    • B. 

      7 Days

    • C. 

      10 Days

    • D. 

      They should send it back right away

  • 11. 
    It is okay to exchange an item.
    • A. 

      True

    • B. 

      False

  • 12. 
    If a customer is requesting a credit for a coupon they forgot to use, which tab do we look at first while checking the order?
    • A. 

      Discounts

    • B. 

      Credits

    • C. 

      Case Notes

    • D. 

      Related Work Items

  • 13. 
    Once a credit request is submitted by a CSR, it is automatically processed and the customer's card is credited right away.
    • A. 

      True

    • B. 

      False

  • 14. 
    Which "Quick Launch" buttons can you use as an alternative to the Customer Care tab? Choose all that apply.
    • A. 

      Return Search

    • B. 

      Customer Orders

    • C. 

      Order Search

    • D. 

      Saturday Delivery

    • E. 

      Advance Item Lookup

  • 15. 
    You can credit the customer right away if you have requested a trace investigation on the order.
    • A. 

      True

    • B. 

      False

  • 16. 
    You  need to add the coupon code into your case note when requesting a credit for an omitted coupon.
    • A. 

      True

    • B. 

      False

  • 17. 
    What is the maxium amount I can credit the customer?
    • A. 

      10%

    • B. 

      20%

    • C. 

      50%

    • D. 

      100%