Service After The Sale-witches

17 Questions | By Anina | Last updated: Mar 20, 2022 | Total Attempts: 367

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Please answer the questions on "Service After the Sale".

Questions and Answers

1.

In Opus, the "Customer Care" and "Internet" tabs are the most used by this department.
- A.
  
  True
- B.
  
  False
2.

What tab located under Customer Care are you able to toggle between BC and CE to create orders?
- A.
  
  Order Review
- B.
  
  Blood Hound
- C.
  
  Order Search
- D.
  
  Customer Orders
3.

Saturday Delivery is available anywhere in the United States.
- A.
  
  True
- B.
  
  False
4.

Anytime you touch an order or speak with a customer, it's always necessary to create notes on the account.
- A.
  
  True
- B.
  
  False
5.

"RAN" stands for?
6.

How much does a customer get deducted for the use of a Flex Label?
- A.
  
  $14
- B.
  
  $10
- C.
  
  $7
- D.
  
  $12
7.

You can also use a Flex Label in Canada.
- A.
  
  True
- B.
  
  False
8.

What are the 3 possible resolutions if a customer is missing items? Check each box.
- A.
  
  Credit
- B.
  
  Replacement Order
- C.
  
  Check with the post office
- D.
  
  Parts and Pieces Request
9.

What is the first thing we should do if a customer calls in stating they received a damaged item?
10.

How many business days should the customer hold on to the package if there is Carrier Damage?
- A.
  
  5 Days
- B.
  
  7 Days
- C.
  
  10 Days
- D.
  
  They should send it back right away
11.

It is okay to exchange an item.
- A.
  
  True
- B.
  
  False
12.

If a customer is requesting a credit for a coupon they forgot to use, which tab do we look at first while checking the order?
- A.
  
  Discounts
- B.
  
  Credits
- C.
  
  Case Notes
- D.
  
  Related Work Items
13.

Once a credit request is submitted by a CSR, it is automatically processed and the customer's card is credited right away.
- A.
  
  True
- B.
  
  False
14.

Which "Quick Launch" buttons can you use as an alternative to the Customer Care tab? Choose all that apply.
- A.
  
  Return Search
- B.
  
  Customer Orders
- C.
  
  Order Search
- D.
  
  Saturday Delivery
- E.
  
  Advance Item Lookup
15.

You can credit the customer right away if you have requested a trace investigation on the order.
- A.
  
  True
- B.
  
  False
16.

You need to add the coupon code into your case note when requesting a credit for an omitted coupon.
- A.
  
  True
- B.
  
  False
17.

What is the maxium amount I can credit the customer?
- A.
  
  10%
- B.
  
  20%
- C.
  
  50%
- D.
  
  100%

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