Service After The Sale-witches
17 Questions
| Total Attempts: 350
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Please answer the questions on "Service After the Sale".
Questions and Answers
- 1.In Opus, the "Customer Care" and "Internet" tabs are the most used by this department.
- A.
True
- B.
False
- 2.What tab located under Customer Care are you able to toggle between BC and CE to create orders?
- A.
Order Review
- B.
Blood Hound
- C.
Order Search
- D.
Customer Orders
- 3.Saturday Delivery is available anywhere in the United States.
- A.
True
- B.
False
- 4.Anytime you touch an order or speak with a customer, it's always necessary to create notes on the account.
- A.
True
- B.
False
- 5."RAN" stands for?
- 6.How much does a customer get deducted for the use of a Flex Label?
- A.
$14
- B.
$10
- C.
$7
- D.
$12
- 7.You can also use a Flex Label in Canada.
- A.
True
- B.
False
- 8.What are the 3 possible resolutions if a customer is missing items? Check each box.
- A.
Credit
- B.
Replacement Order
- C.
Check with the post office
- D.
Parts and Pieces Request
- 9.What is the first thing we should do if a customer calls in stating they received a damaged item?
- 10.How many business days should the customer hold on to the package if there is Carrier Damage?
- A.
5 Days
- B.
7 Days
- C.
10 Days
- D.
They should send it back right away
- 11.It is okay to exchange an item.
- A.
True
- B.
False
- 12.If a customer is requesting a credit for a coupon they forgot to use, which tab do we look at first while checking the order?
- A.
Discounts
- B.
Credits
- C.
Case Notes
- D.
Related Work Items
- 13.Once a credit request is submitted by a CSR, it is automatically processed and the customer's card is credited right away.
- A.
True
- B.
False
- 14.Which "Quick Launch" buttons can you use as an alternative to the Customer Care tab? Choose all that apply.
- A.
Return Search
- B.
Customer Orders
- C.
Order Search
- D.
Saturday Delivery
- E.
Advance Item Lookup
- 15.You can credit the customer right away if you have requested a trace investigation on the order.
- A.
True
- B.
False
- 16.You need to add the coupon code into your case note when requesting a credit for an omitted coupon.
- A.
True
- B.
False
- 17.What is the maxium amount I can credit the customer?
- A.
10%
- B.
20%
- C.
50%
- D.
100%
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