Welcome to the ultimate ecommerce shipping trivia quiz on delivery and customer service! When it comes to shipping goods, the sales process does not just end when the good gets to the customer, and most companies give after-sale services that are aimed at resolving any issues that a client may have regarding the whole process of the product. Take this test and get to refresh your knowledge.
True
False
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True
False
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Ask the customer for the coupon code.
Check the discounts tab to see if any previous discounts have been applied to the order.
Inform the customer that coupons can only be applied to the order when the order is being placed.
Request a credit for the appropriate amount.
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True
False
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There may be a minimum 15% restocking fee for returned items that fall outside our normal return guidelines
You are able to return a Disposable Helium Tank if it arrives damaged.
A $7 flex label fee will be deducted from your return credit.
You have 16 days from the date that the order was created to intitiate your RAN without any restocking fees.
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An email will immediately be sent to you with the updated shipping information.
The original order has been cancelled and you will receive a new email with the new order confirmation and updated shipping date.
Tell the customer that their shipping has been upgraded and have a good day.
Inform the customer that they will receieve an email that has the ORIGINAL ship date in it, however, once the customer tracks their package from the number provided in the THIRD email they receive they can see the updated ship level.
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Customer's email address
Label should be sent to customer's billing/shipping address
Whether the $7 flex fee should be deducted from the return credit or not
Reason for the label request
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Advanced Item Lookup
The Customer's Order
The website (BuyCostumes.com or Celebrateexpress.com)
Cybersource
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Breaking Dawn
Transformers 3
Kung Fu Panda 2
Glee
Justin Bieber
Smurfs
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Newegg
BUY
Target
SHOPCE
BUYCE
Halloween Express
SHOP
BuyCostumes
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BWW (Brokers Worldwide)
USPS (United States Postal Service)
MSI Worldwide Mail
UPS (United Parcel Service)
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