Ecommerce Shipping: Trivia Quiz On Customer Service!
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Below is an ecommerce shipping trivia quiz on customer service! This quiz is ideal for those of us who work in the ecommerce sector and are charged with helping different customers with issues they may have either with their shipment or with the products they receive. Take it up and see just how well you understand the processes you will undertake on a daily basis.
- 1.You must enter the coupon code name into the case notes when requesting a credit for a coupon that a customer omitted.
- A.
True
- B.
False
- 2.Party packs are only available for parties with 8 or 16 guests.
- A.
True
- B.
False
- 3.You are able to have a can of soda open at your desk.
- A.
True
- B.
False
- 4.You can request to unsubscribe catalogs for a customer on the Buycostumes.com website.
- A.
True
- B.
False
- 5.A customer calls into Buycostumes.com and states that she found the same costume on another website and would like a price match. What can we do for the customer?
- A.
Apologize and inform her that we do not accept price matches at this time.
- B.
Have the customer place the order with you over the phone and credit back the customer the exact difference for the costume.
- C.
Have the customer place the order over the phone with you and credit back the difference between the costume plus an additional 10% because of our 110% price guarantee.
- D.
Place the new order with the customer and let them know that they must email or fax in BuyCostumes.com order number, The website address of the site where you found the lower price, the total price to purchase the product, including shipping charges and taxes, and The item name, ID or SKU number at the competitor's website. One of our Customer Service Representatives will verify the competitor's lower price and if applicable refund 110% of the difference to the original form of payment within 14 business days.
- 6.A customer is returning their costume because it does not fit their child. We are informing the customer of the FLEX label. What do we tell them?
- A.
The customer must use the flex label when sending back their costume and there will be a $7 fee when you use it.
- B.
Let the customer know that they can send back the costume with any traceable method, however, we do have a prepaid flexible return label they are welcome to use for their convenience. If they choose to use the label, they will be deducted $7 from the return credit.
- C.
The flex label is free and must be used with UPS.
- D.
The flex label is only for damaged or incorrect items and cannot be used if a costume does not fit. The customer must use the post office to send their order back to us.
- 7.We would like our customer service representatives to be empathetic with their customers. This means that they should:
- A.
Place the customer on hold correctly so that the customer isn't sitting there with dead air.
- B.
Use the wiki and floorwalkers as a tool to help the customer.
- C.
Understand and share the feelings of what the customer has to say so that they can better help the customer with their problem.
- 8.When placing a customer's order, to find out which shipping method you should choose for the customer you should:
- A.
Ask for the customer's event date
- B.
Choose the cheapest shipping method for the customer.
- C.
Select the premium shipping method for the customer so that they will be able to receive the package in time for their event.
- 9.When you do not know the answer to a question, where do you go to find that information? (Choose all that apply)
- A.
WIKI
- B.
Google
- C.
Celebrate Express and Buycostumes.com website
- D.
Floorwalkers
- E.
Helpline
- F.
Supervisors
- 10.You can request to unsubscribe catalogs for a customer on the CelebrateExpress.com website.
- A.
True
- B.
False
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