Pumpkin Patch Pre-Sales: Quiz!

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| By Anina

Anina

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Quizzes Created: 50 | Total Attempts: 22,364

| Attempts: 273

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1/10 Questions

What are the personalized banners made of?
- Paper
- Vinyl
- Leather
- Aluminum

About This Quiz

The 'Pumpkin Patch Pre-Sales: Quiz!' assesses knowledge on handling stock issues, product details, and customer communication. It focuses on improving customer service skills, with an emphasis on effective problem resolution and product knowledge.

2.

Which of the following is not of the CE brands?
- Birthday Express
- Halloween Express
- Costume Express
- 1st Wishes
Correct Answer

A. Halloween Express

Explanation

Halloween Express is not a CE brand because it does not have the word "Express" in its name like the other options (Birthday Express, Costume Express, and 1st Wishes).

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3.

Both CE and BC offer a 110% price guarantee.
- True
- False
Correct Answer

A. False

Explanation

The statement says that both CE and BC offer a 110% price guarantee. However, this is false because if both companies offer the same guarantee, it would not be a competitive advantage for either company. Therefore, the correct answer is false.

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4.

If you should encounter a discrepancy on either website, who should you notify?
- The nearest floorwalker
- Your Supervisor
- Email [email protected]
- No one, the problem will fix itself
Correct Answer

A. Email [email protected]

Explanation

If you encounter a discrepancy on either website, you should notify the email address [email protected]. This suggests that there is a specific department or team responsible for handling product issues and discrepancies, and contacting them via email is the appropriate course of action.

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5.

Is PayPal available on CE?
- True
- False
Correct Answer

A. True

Explanation

PayPal is available on CE.

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6.

If a customer wanted to contact our company, what forms of contact are available to them?
- Chat
- Eamil
- Phone
- Visit one of our store locations
Correct Answer(s)

A. Chat
A. Eamil
A. Phone

Explanation

Customers have multiple options to contact the company, including chat, email, and phone. These forms of contact allow customers to communicate with the company conveniently and efficiently. They can choose to have a real-time conversation through chat, send a detailed message via email, or directly speak to a representative over the phone. These different contact methods cater to the diverse preferences and needs of customers, ensuring that they can reach out to the company in a way that is most convenient for them.

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7.

What information can you use to search the site?
- SKU
- Reference Identification Number
- Product Name
- Product ID
Correct Answer(s)

A. SKU
A. Product Name
A. Product ID

Explanation

You can use the SKU, product name, and product ID to search the site. These are unique identifiers that can help you locate specific products or items on the site.

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8.

Where can you look to locate the number of in-stock items for a particular product?
- Description Tab
- Quick Facts
- CSR Info Tab
- Customer Reviews
Correct Answer

A. CSR Info Tab

Explanation

The CSR Info Tab is the correct place to look for the number of in-stock items for a particular product. This tab typically provides information about the product's availability, including the current stock level. It is a reliable source for customers to check if a product is available for purchase. The Description Tab provides details about the product, Quick Facts may provide general information but not specific stock details, and Customer Reviews focus on feedback from other customers rather than stock information.

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9.

After reading the product description to find out what is included, what opportunity do you have next?
10.

If an item should go out of stock what option do we have for the customer?

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Current Version
Mar 17, 2023

Quiz Edited by
ProProfs Editorial Team
Jul 11, 2011

Quiz Created by
Anina

Pumpkin Patch Pre-sales: Quiz!

What are the personalized banners made of?

Quiz Preview

Which of the following is not of the CE brands?

Both CE and BC offer a 110% price guarantee.

If you should encounter a discrepancy on either website, who should you notify?

Is PayPal available on CE?

If a customer wanted to contact our company, what forms of contact are available to them?

What information can you use to search the site?

Where can you look to locate the number of in-stock items for a particular product?

After reading the product description to find out what is included, what opportunity do you have next?

If an item should go out of stock what option do we have for the customer?