Hotel Management - Qp7
10 Questions
| Total Attempts: 65
Questions and Answers
- 1.When a person takes up employment with an organisation he enters into a relationship with the management of that organisation.
- A.
True
- B.
False
- 2.The employee would facilitate communication in the following ways: (Select four)
- A.
By the means of works councils.
- B.
By taking their queries to the supervisors.
- C.
By using the grievance procedure.
- D.
By means of disciplinary action.
- E.
By trade union mediation.
- 3.The aim of a trade union is to provide a means for a free exchange of views on matters affecting the interests of employees and the results achieved at work level.
- A.
True
- B.
False
- 4.Discipline is essential in any organised groupings.
- A.
True
- B.
False
- 5.“Retrenchment" can become a major point of dispute between employers and employees.
- A.
True
- B.
False
- 6.Informal communications flow from only a small part of the communications network within the organisation.
- A.
True
- B.
False
- 7.In a ______ an employee is expressing dissatisfaction with some aspect of his or her job-situation, or a perceived violation of his rights.
- A.
Disciplinary hearing
- B.
Work environment
- C.
Grievance
- 8.A body known as a works ______ may be set up by an employer and his employees.
- A.
Council
- B.
Union
- C.
Shop
- 9.The most essential part of labour relations is the ability to work.
- A.
True
- B.
False
Questions: 15 | Attempts: 59 | Last updated: Jun 27, 2014
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Sample QuestionPerson centred care means putting the service user at the heart of everything you do and every decision that needs to be made.
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