Be a guide, and a rule.
Aid operational efficiency.
Install confidence in decision making.
The Line Relationship
The Lateral Relationship
The Functional or Specialist Relationship
The Staff Relationship
Workers will not necessarily work according to the aims of the management.
The workers develop their own rate of output as opposed to the highest possible output.
The group may establish quite elaborate procedures to upkeep their own norms and apply pressure on those individuals who try to exceed these.
Enthusiasm for work is much greater where group affiliations have been built up.
There is a greater likelihood that the group's norms would be adhered to in preference to the norms of the management.