Hotel Management - Qp8

8 Questions | By Jacksonmatthews | Updated: Mar 20, 2022 | Attempts: 231

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Questions and Answers

1.

Objectives are necessary in every area where performance and results directly and vitally affect the survival and progress of a business.
- A.
  
  True
- B.
  
  False
2.

______ are defined as parts of the general programme, but are entities in themselves.
- A.
  
  Programmes
- B.
  
  Projects
- C.
  
  Detailed schedules
3.

Policies should include: (Select three)
- A.
  
  Be a guide, and a rule.
- B.
  
  Aid operational efficiency.
- C.
  
  Aid coordination.
- D.
  
  Install confidence in decision making.
4.

_______ is an indirect relationship which exists where a specialist in some subject or function.
- A.
  
  The Line Relationship
- B.
  
  The Lateral Relationship
- C.
  
  The Functional or Specialist Relationship
- D.
  
  The Staff Relationship
5.

A working definition of a committee is a group of people that makes decisions or presents viewpoints and whose conduct is governed by a set of rules.
- A.
  
  True
- B.
  
  False
6.

Disadvantages of the informal structure includes: (Select four)
- A.
  
  Workers will not necessarily work according to the aims of the management.
- B.
  
  The workers develop their own rate of output as opposed to the highest possible output.
- C.
  
  The group may establish quite elaborate procedures to upkeep their own norms and apply pressure on those individuals who try to exceed these.
- D.
  
  Enthusiasm for work is much greater where group affiliations have been built up.
- E.
  
  There is a greater likelihood that the group's norms would be adhered to in preference to the norms of the management.