Organizational Behaviour Test 1
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- 1.Over the past two decades, business schools have added required courses on people skills to many curricula. Why have they done this?
- A.
Managers no longer need technical skills in subjects such as economics behaviour in the workplace
- B.
There is an increased emphasis in controlling employee behaviour the the workplace
- C.
Managers need to understand human behaviour if they are to be effective
- D.
These skills enable managers to effectively lead human resources departments
- 2.
- A.
Technical knowledge is all that is needed for success
- B.
It is not essential to have sound interpersonal skills
- C.
Technical skills are necessary, but insufficient alone for success
- D.
Effectiveness is not impacted by human behaviour
- 3.Which of the following would not be considered an organization?
- A.
A Church
- B.
A University
- C.
A Military Unit
- D.
All adults in a given community
- 4.Which of the following is best defined as a consciously coordinated social unit, composed of two or more people, which functions on a relatively continuous basis to achieve a common goal or set of goals?
- A.
Party
- B.
Unit
- C.
Team
- D.
Organization
- 5.Which of a manager's primary roles requires the manager to define an organization's goals, establish an overall strategy for achieveing these goals and develop a comprehensive hierarchy of plans to integrate and coordinate activities?
- A.
Controlling
- B.
Planning
- C.
Staffing
- D.
Coordinating
- 6.Determining how tasks are to be grouped is part of which management function?
- A.
Planning
- B.
Leading
- C.
Controlling
- D.
Organizing
- 7.Mitzberg concluded that managers perform 10 different, highly interrelated roles. Which of the following is one of the broad categories into which these roles could be grouped?
- A.
Intrapersonal
- B.
Institutional
- C.
Decisional
- D.
Affective
- 8.An OB study would be least likely to be used to focus on which of the following problems?
- A.
An increase in absenteeism at a certain company
- B.
A fall in productivity in one shift of a manufacturing plant
- C.
A decrease in sales due to growing foreign competition
- D.
An increase in theft by employees at a retail store
- 9._______ is a field of study that investigates the impact that individuals, groups, and structure have on behaviour within organizations for the purposes of applying such knowledge towards improving an organization's effectiveness.
- A.
Organizational Development
- B.
Human Resources Management
- C.
Organizational Behaviour
- D.
People Management
- 10.Which of the following is a reason that the study of organizational behaviour is useful?
- A.
Human behaviour does not vary a great deal between individuals and situations
- B.
Human behaviour is not random
- C.
Human behaviour is not consistent
- D.
Human behaviour is rarely predictable
- 11.
- A.
Knowing what are the organizational goals of her team
- B.
Knowing what is important to each member of the team
- C.
Knowing how the team perceives layoffs
- D.
Knowing how the team has reacted to similar situations in the past
- 12.Organizational behaviour is constructed from all of the following disciplines except __________.
- A.
Physics
- B.
Psychology
- C.
Anthropology
- 13.How is the science of organizational behaviour different from sciences such as physics and chemistry?
- A.
OB accepts intuitive explanations of phenomena it studies
- B.
Much of the data used in OB is collected by scientists working in different, but related, fields
- C.
OB does not seek unifying underlying principles for the phenomena it studies.
- D.
Most people have preconceived notions about the phenomena studied by OB.
- 14.
- A.
The level of the group
- B.
The level of the individual
- C.
The level of the organization
- D.
The level of the culture
- 15.The study of group processes in the organizational behaviour has largely been derived from what field of study?
- A.
Psychology
- B.
Sociology
- C.
Anthropology
- D.
Social Studies
- 16.In order to predict human behaviour with any degree of accuracy, what sort of variables must be taken into account?
- A.
Global
- B.
General
- C.
Dependent
- D.
Contingency
- 17.Given the climate of "temporariness" in modern organizations, employees must _______.
- A.
Continually update their knowledge and skills
- B.
Be prepared to stay in the same position for longer periods of time
- C.
Make closer connections to their peers
- D.
Foster friendship within the work environment
- 18.Group behaviour, power, and conflict are central areas of study for _________.
- A.
Archaeologists
- B.
Sociologist
- C.
Anthropologists
- D.
Social Psychologists
- 19.At its root, productivity involves concern for both ________.
- A.
Dependance and Independence
- B.
Motivation and Distraction
- C.
Absenteeism and Motivation
- D.
Effectiveness and Efficiency
- 20.Which of the following is an example of being an efficient company?
- A.
Operating at the lowest possible cost while yielding a higher output.
- B.
Creating the highest customer satisfaction ratings.
- C.
Meeting production schedules
- D.
Obtaining the highest market share
- 21.Which of the following statements is true about the term "ability", as the term is used in organizational behaviour?
- A.
Motivation
- B.
Capacity
- C.
Experience
- D.
Intellect
- 22.Research has found tests that measure specific dimensions of intelligence are strong predictors of which of the following?
- A.
Job Satisfaction
- B.
Turnover
- C.
Job Performance
- D.
Ability to work with others
- 23.
- A.
It refers to an individual's willingness to perform various tasks
- B.
It is a current assessment of what an individual can do
- C.
It refers exclusively to intellectual skills
- D.
It refers exclusively to physical skills
- 24.Recent evidence suggests that intelligence can be better understood by breaking it down into four sub-parts. Which one of the following is not one of those subparts?
- A.
Cognitive
- B.
Social
- C.
Emotional
- D.
Physical
- 25.Which type of intelligence encompasses the aptitudes that have long been tapped by traditional intelligence tests?
- A.
Cognitive Intelligence
- B.
Social Intelligence
- C.
Emotional Intelligence
- D.
Cultural Intelligence
- 26.
- A.
Cognitive
- B.
Social
- C.
Emotional
- D.
Cultural
- 27.What will be the largest demographic change in the U.S. workforce in the next decade?
- A.
Increasing Ethnic Diversity
- B.
A fall in Married Workers
- C.
Increasing Age of Workers
- D.
Decreasing Tenure
- 28.Which of the following is not a biographical character?
- A.
Political Affiliation
- B.
Age
- C.
Sex
- D.
Tenure
- 29.Which of the following statements concerning tenure is not true?
- A.
Recent evidence demonstrates a positive relationship between seniority and job productive.
- B.
Tenure does not appear to be a good predictor of employee productivity.
- C.
Tenure is a potent variable in explaining turnover
- D.
Tenure and satisfaction are positively related.
- 30.Which of the following is the most likely explanation for the higher absentee rate of women in the workplace?
- A.
Women tend to have more illnesses that keep them from work than do men.
- B.
Traditionally, women have had the responsibility of caring for home and family.
- C.
Women tend to be less satisfied with their jobs than men.
- D.
Women generally have jobs for which temporary replacement can be hired
- 31.Studies indicate that which of the following tends to decrease with increased tenure?
- A.
Job Satisfaction
- B.
Productivity
- C.
Absenteeism
- D.
Raises and Promotion
- 32.All of the following are true about learning except that it _________.
- A.
Involves change.
- B.
Can have a very short duration.
- C.
Requires a change in behaviour.
- D.
Affects Aptitude.
- 33.Classical conditioning would view which of the following as most likely to be a conditioned response?
- A.
Winching when you stub your toe.
- B.
Driving on the right side of the road.
- C.
Flinching when startled by a loud noise.
- D.
Looking for shelter when the sky turns grey.
- 34.In Pavlov's experiment, the bell was a _________.
- A.
Unconditioned Stimulus
- B.
Unconditioned Response
- C.
Conditioned Stimulus
- D.
Conditioned Response
- 35.According to operant conditioning, when a behaviour is not reinforced, what happens to the probability of that behavior occurring again?
- A.
It increases
- B.
It declines
- C.
It remains the unchanged
- D.
It becomes zero
- 36.What do we call the view that we can learn both through observation and direct experience?
- A.
Situational Learning Theory
- B.
Classical Learning
- C.
Social Learning Theory
- D.
Hands-onLearning Experience
- 37.Social Learning Theory is an extension of
- A.
Classical Conditioning
- B.
Operant Conditioning
- C.
Shaping
- D.
Pavlovian Theory
- 38.
- A.
They both result in learning
- B.
They both strengthen a response and increase the probability of repetition.
- C.
They tend to weaken behaviour and decrease its subsequent frequency.
- D.
They are effective shaping tools
- 39.An employee is frequently late for work. Every time he is not tardy the manager compliments him for being on time. What form of reinforcement is the manager using?
- A.
Continuous schedule
- B.
Negative
- C.
Intermittent Schedule
- D.
Repetitious
- 40.In general, ______ reinforcement schedules tend to lead to higher performance than ______ reinforcement schedules.
- A.
Variable; Fixed
- B.
Fixed; Intermittent
- C.
Fixed; Variable
- D.
Variable; Ratio
- 41.
- A.
Attitudes indicate how one will react to a given event.
- B.
Attitudes are the yardstick by which one measure's one's actions.
- C.
Attitudes are the emotional part of an evaluation of some person, object or event
- D.
Attitudes are evaluative statements of what one believes about something or someone.
- 42.The ______ component of an attitude is the emotional feeling component of that attitude.
- A.
Affective
- B.
Cognitive
- C.
Behavioural
- D.
Evaluative
- 43.The belief that "violence is wrong" is a evaluative statement. Such an opinion constitutes the ______ component of an attitude.
- A.
Cognitive
- B.
Affective
- C.
Reflective
- D.
Behavioural
- 44.Which of the following is an example of an attitude?
- A.
Satisfaction with a job well done.
- B.
The observation that most dogs have four legs.
- C.
The opinion that it is never acceptable to steal.
- D.
Anger at being unfairly accused of a wrongdoing.
- 45.
- A.
"I think it's wrong to steal, so I never have taken as much as a paper clip from my office"
- B.
"I wouldn't want an office job, all my life i've worked outdoors, even as a child growing up on a farm."
- C.
"I may have cut a few corners when I wrote that new contract, but it was more important to get it on time than worry about a few typos."
- D.
"I am deeply religious person, so I do not want to work on any of the holy days my faith holds dear"
- 46.Which of the following is not true concerning diversity programs?
- A.
They almost always include a self-evaluation phase.
- B.
They seek to change attitudes in response to shifts in perspective on diversity issues
- C.
Participants often take part in group discussions with representatives from diverse groups.
- D.
They avoid making participants openly confront the stereotypes that they hold.
- 47.The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is ___________.
- A.
Job satisfaction
- B.
Job involvement
- C.
Job stability
- D.
Organizational commitment
- 48._________ refers to an individual's general attitude towards his or her job.
- A.
Job Satisfaction
- B.
Job Involvement
- C.
Job Stability
- D.
Organizational Commitment
- 49.Of the following the best predictor of turnover is __________.
- A.
Job Satisfaction
- B.
Job Involvement
- C.
Organizational Commitment
- D.
Cognitive Dissonance
- 50.Which of the following is not generally true?
- A.
Satisfied workers are productive workers
- B.
Productive workers are satisfied workers
- C.
Satisfaction is the major determinate of a worker's OCB.
- D.
Satisfaction comes down to fairness of outcomes, treatments or procedures
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