Organizational Behaviour Quiz
Organization is a function of management, which involves making different things work together in harmony. Organizational behavior is highly dependent on human behavior and is tested in the quiz below. All the best and enjoy.
- 1.________ cultures can be a ________ when they effectively eliminate the unique strengths that people of different backgrounds bring to the organization.
- A.
Strong; liability
- B.
Organizational; asset
- C.
Dominant; asset
- D.
Weak; liability
- E.
Weak; asset
- 2.SJCC Ltd. is a mid-sized, but growing, company that services oil rigs in the tar sands. It was originally founded by Stewart, a young engineer with five years experience in the oil service industry. The culture of SJCC Ltd. would be a result of the original ________ of the company's ________.
- A.
Values, clients
- B.
Restrictions, technology
- C.
Rules, managers
- D.
Beliefs, investors
- E.
Philosophy, founder
- 3.________ organizational cultures place considerable pressure on employees to conform and can act as a barrier to enhancing diversity in the organization.
- A.
Old
- B.
Strong
- C.
Weak
- D.
New
- E.
Sustainable
- 4.Stabilizing a change intervention by balancing driving and restraining forces is termed
- A.
Sustainability.
- B.
Status quo.
- C.
Refreezing.
- D.
Consolidation.
- E.
Unfreezing.
- 5.Kurt Lewin's model of change is built upon the premise that change is
- A.
Attractive.
- B.
Urgent.
- C.
Episodic.
- D.
Continuous.
- E.
Planned.
- 6.Mighty Mintz Motor Repair (MMMR) is moving its location 200 kilometers away to a larger community within the next ten months. Mr. Mintz realizes the hardships some of the mechanics will experience if they move. He is hoping that they accept the change and are not too resistant to moving, as he would like them to all follow the business. He has authorized you to use Lewin's three-step model in order to facilitate the change and come up with a plan he can implement in the near future. Referring to SCENARIO 10-3, congratulations!. You have been successful in convincing the mechanics to move to the new location. All of the mechanics have moved, so just one week after the move you decide to have a staff appreciation day where the mechanics can enter their name in a draw for an all expense paid vacation. In Lewin's terms, this is an example of
- A.
Empowering.
- B.
Refreezing the driving forces.
- C.
Increasing driving forces.
- D.
Refreezing the change.
- E.
Unfreezing the status quo.
- 7.Weak cultures are more likely than strong cultures to have a controlling influence on employee behaviours.
- A.
True
- B.
False
- 8.Sometimes it is imperative that the culture of an organization be changed in order to improve the performance of employees and the organization as a whole.
- A.
True
- B.
False
- 9.If an individual believes his/her income will be affected negatively by a particular change, resistance will increase. This is an example of an economic reason for resistance.
- A.
True
- B.
False
- 10.By trying to bring about change, senior executives may engage in political actions in order to present the change in a positive light.
- A.
True
- B.
False
- 11.A ________ is the ________ of the organization, while the ________ is the foundation of the organization.
- A.
Mission, soul, structure
- B.
Culture, vision, structure
- C.
Culture, soul, structure
- D.
Vision, mission, structure
- E.
Mission, culture, structure
- 12.Organizational culture
- A.
Conveys a sense of organizational identity.
- B.
Discourages networking.
- C.
Generates a stronger financial position.
- D.
Improves the manager's ability to hire competent employees.
- E.
Lowers overhead costs because employees work harder.
- 13.Subcultures are most likely to be defined by
- A.
The ability of employees to think independently.
- B.
Departmental designations.
- C.
The dominant culture.
- D.
The organizational structure.
- E.
Management values.
- 14.The Women's Entrepreneurial College (WEC) is a large 'entrepreneurial' college where students learn how to establish their own business and be entrepreneurs. The founders of the college were a group of professional women committed to the idea that a business education was the best preparation for women who wanted to become entrepreneurs. The college focuses on providing training in entrepreneurship and private ownership. Since its founding, the college has grown and is now one of the largest colleges committed to helping women own their own business. Within the last decade, the accounting department has become one of the largest departments within the college and offers additional support by finding financial investors for the graduates. The accounting department is committed to the general entrepreneurship training that the college provides, but is also committed to finding financing for its graduates. Referring to SCENARIO 10-1, the belief in providing business education and entrepreneurial training is part of the
- A.
Mission statement.
- B.
Socialization of the college.
- C.
Subculture of the accounting department.
- D.
Artifacts of the culture.
- E.
Dominant culture.
- 15.According to your text, research shows that cynicism during the change process often results in
- A.
Greater motivation and hard work by all employees in order to keep the status quo.
- B.
More positive critical analysis of the situation by employees.
- C.
Increased attention by all employees.
- D.
Increased job satisfaction because it forces the status quo.
- E.
Lower commitment on the part of employees.
- 16.The built-in mechanisms that organizations have in order to produce stability are referred to as
- A.
Economic factors.
- B.
Structural inertia.
- C.
Personal security.
- D.
Selective information processing.
- E.
All of the above
- 17.When an organization is faced with a true crisis, members of the organization will likely be ________ efforts to change the culture.
- A.
Blind to
- B.
Willing to negotiate
- C.
Resistant to
- D.
Involved in
- E.
Responsive and accepting of
- 18.SCENARIO 10-5 Johnson Farm Products is expanding its traditional business with farmers to now include home gardeners. You are one of the regional sales managers for Johnson Farm Products. This change has not been met with enthusiasm by the company's salespeople, who have had good long-term relationships with the farmers in the area. You know that the change will be difficult if you cannot obtain the cooperation of the salespeople and enthusiasm of the farmers. Referring to SCENARIO 10-5, you have brought in a demographer to explain the changing nature of the area in which you live. This is overcoming resistance through the use of
- A.
Participation.
- B.
Education and communication.
- C.
Manipulation.
- D.
Co-optation.
- E.
Negotiation.
- 19.All socialization efforts are directed towards getting individuals to divest themselves of characteristics they held prior to joining the organization.
- A.
True
- B.
False
- 20.'Refreezing' is an optional step in the three-step model and is required only for some changes.
- A.
True
- B.
False
- 21.Co-optation is a resistance strategy that is meant to have key executives and employees buy into the change by giving them a key role in the change decision.
- A.
True
- B.
False
- 22.Which of the following expresses the core values shared by a majority of the organization's members?
- A.
Dominant culture
- B.
Strong culture
- C.
Ethical culture
- D.
Sustainable culture
- E.
Subculture
- 23.SCENARIO 10-1 The Women's Entrepreneurial College (WEC) is a large 'entrepreneurial' college where students learn how to establish their own business and be entrepreneurs. The founders of the college were a group of professional women committed to the idea that a business education was the best preparation for women who wanted to become entrepreneurs. The college focuses on providing training in entrepreneurship and private ownership. Since its founding, the college has grown and is now one of the largest colleges committed to helping women own their own business. Within the last decade, the accounting department has become one of the largest departments within the college and offers additional support by finding financial investors for the graduates. The accounting department is committed to the general entrepreneurship training that the college provides, but is also committed to finding financing for its graduates. Referring to SCENARIO 10-1, the accounting department holds some unique values in addition to the ________ of the dominant culture.
- A.
Social values
- B.
Business values
- C.
Core values
- D.
Formalized values
- E.
Mission values
- 24.Actions of senior executives, such as establishing the norms that assess risk-taking, is a force that plays a part in ________ a culture.
- A.
Establishing
- B.
Initiating
- C.
Changing
- D.
Sustaining
- E.
Developing
- 25.SCENARIO 10-2 The Young Mom's Club of St. Albert has been operating for thirty years as an informal organization. Since its founding, the club has provided support to professional women who have left their careers in order to stay at home with their young families and further develop their home life. The group has offered classes in child rearing, parenting, and home and personal development to its members, the majority of whom are upper middle-class women from the city of St. Albert. In the last decade, the St. Albert area has grown substantially and the community has seen a significant rise in the number of young working professionals. Many young career oriented people, who do not have children, have moved to St. Albert in order to work in the smaller community, commute to near-by Edmonton for their work, or telecommute from their home. Referring to SCENARIO 10-2, the growth of the St. Albert community to include more career oriented people, who do not have children, is a ________ of change, which may lead to changes in the mission and values of the Young Mom's Club in the future.
- A.
Restraining force
- B.
Supportive force
- C.
Barrier
- D.
Unfreezing force
- E.
Driving force
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