1.
_____ is the view the individual has of himself
or herself as a physical, social, and spiritual or moral being.
A. 
B. 
C. 
Organization-based self-esteem
D. 
E. 
2.
_____ is the most important source of
self-efficacy beliefs
A. 
B. 
C. 
Assessment of one's physical state
D. 
Assessment of one's emotional state
E. 
3.
Since paid employment is a prime determinant of
overall self-esteem, unemployment can have a devastating impact on an
individual's self-esteem.
4.
You are rushing to class when a fellow student
stops you and begins to discuss a personal problem. You want to break off the
conversation so that you can get to class on time. You glance at your watch,
but the other student keeps talking. You say "I've got to go. I'm going to
be late for class." He continues. You turn and start to walk away, but the
other student follows you and keeps talking as if he never received any of your
verbal and nonverbal signals that the conversation must end. Which of the
following concepts best explains the student's behavior?
A. 
He has an external locus of control
B. 
C. 
He has high self-efficacy
D. 
E. 
He rates high on the agreeableness dimension
5.
Many employees at Harley-Davidson factories have had the
company logo tattooed on themselves. This example is an indication of
____.
A. 
Strong organizational identification
B. 
C. 
D. 
E. 
High emotional intelligence
6.
Among the Big Five personality dimensions, _____
had the strongest positive correlation with job performance.
A. 
B. 
C. 
D. 
E. 
7.
Based on research on the Big Five personality
dimensions, which of the following is true?
A. 
The Big Five personality structure seems to be valid across a number of different cultures
B. 
Openness to experience had the strongest positive correlation with job and training performance
C. 
Agreeableness was a stronger predictor of job performance across all professions than was extroversion.
D. 
Conscientiousness was a weak predictor of job performance
E. 
For managers and sales people, emotional stability was associated with job success.
8.
Personality testing as a tool for making
decisions about hiring, training, and promotion is ____.
A. 
B. 
C. 
D. 
E. 
9.
_____ is defined as the ability to manage
oneself and interact with others in mature and constructive ways.
A. 
B. 
C. 
D. 
E. 
10.
It's the seventh week of the semester in Dr.
Whitaker's organizational behavior class. Jennifer and Michelle have been classmates
all semester, and have always gotten along well together. They are both upbeat,
optimistic individuals who laugh easily, and generally see the best in people.
However, one day Jennifer came to class feeling angry and upset after having a
fight with her roommate, Roxanne. As Jennifer tells Michelle about the
situation, Michelle feels herself getting angry as well. Quickly her mood
becomes as negative as Jennifer's. What phenomenon explains Michelle's change
in mood?
A. 
B. 
C. 
Emotional self-management
D. 
E. 
11.
Varying interpretations of what we observe occur
because ____.
A. 
People possess different information in the schemata used for interpretation
B. 
our moods and emotions influence our focus of attention and evaluations of others
C. 
. people tend to apply recently used cognitive categories during encoding
D. 
Individual differences influence encoding events into schema
E. 
Cognitive categories are identical for all people
12.
At what stage of the information-processing
model do you notice another student tapping her pencil on the desk during an
exam?
A. 
Selective Attention/Comprehension
B. 
Encoding and Simplification
C. 
D. 
E. 
13.
If managers use ____, inaccurate evaluations of
job applicants and employees may result.
A. 
B. 
C. 
D. 
E. 
14.
Kelly's subordinate, Stewart, has performed
below-average for most of the year. However, over the past couple of weeks,
Stewart's performance has really improved. It's now time to evaluate Stewart's
performance. Because of his improvement, Kelly has decided to give him good
ratings. Kelly is committing which type of perceptual error?
A. 
B. 
C. 
D. 
E. 
15.
Dr. White believes that one of his students,
Brandon, definitely has room for improvement when it comes to class
participation. However, he feels uncomfortable saying anything bad about
anybody, so he rates Brandon’s class participation higher than he actually
deserves. Dr. White is committing which type of perceptual error?
A. 
B. 
C. 
D. 
E. 
16.
After giving a bogus test of academic potential
to grade-school students, researchers informed teachers that certain students
had high achievement potential. In reality, students were randomly assigned to
the "high potential" and "control" (normal potential)
groups. Research results showed that children designated as having high
potential obtained significantly greater increases in intelligence and reading
ability scores than did the control students. The teachers of the supposedly
high potential group got better results because their high expectations caused
them to give harder assignments, more feedback, and more recognition of
achievement. Which of the following best explains this situation?
A. 
B. 
The self-fulfilling prophecy
C. 
The fundamental attribution bias
D. 
E. 
17.
Frank had a 10:00 a.m. job interview. Although
he showed up 10 minutes late, he was still hired. The job of stocker required Frank
to maintain adequate supplies of construction materials in the warehouse. Two
weeks after he was hired, stock of one key component was seriously low.
Frank’s supervisor, Jim, began to wonder if Frank has the skills and
motivation necessary to succeed in this organization. Jim decided to keep a
closer eye on Frank ‘s performance. Although he didn't like to admit it, this
increased supervisory attention made Frank nervous. He felt like Jim was
watching his every move and just waiting for him to make another mistake.
Because he was nervous, Frank made several other errors on the job.
Frank’s poor performance didn't surprise Jim, however. Jim had been expecting
Frank to mess up all along. Which of the following best explains this
situation?
A. 
B. 
C. 
D. 
E. 
18.
A. 
Recognize the few select individuals who have the potential to increase their performance.
B. 
Set moderate performance goals.
C. 
Help only the best employees advance through the organization.
D. 
Positively reinforce employees, even if they do the job only moderately well.
E. 
Introduce new employees as if they have outstanding potential.
19.
John, a middle-level manager, noticed that all
his subordinates were filling out their monthly reports incorrectly. He
concluded that the report forms were too complicated and needed to be revised.
John is basing his decision on which type of attributional information?
A. 
B. 
C. 
D. 
E. 
20.
Chris succeeded in writing a quarterly report on
time, but failed to finish a computer program. If Chris exhibits the
self-serving bias, he will attribute the quarterly report to ______ and the
computer program to ____.
A. 
His hard work; his lack of ability
B. 
C. 
His ability; his lack of effort
D. 
A good boss; task difficulty
E. 
His hard work; task difficulty
21.
What is the bottom-to-top sequence of needs in
Maslow's need hierarchy?
A. 
Esteem, safety, physiological, self-actualization, love
B. 
Physiological, safety, esteem, love, self-actualization
C. 
Safety, physiological, esteem, love, self-actualization
D. 
Physiological, safety, esteem, self-actualization, love
E. 
Physiological, safety, love, esteem, self-actualization
22.
What is the primary managerial implication of
Maslow's theory?
A. 
Job-security pledges have no motivational impact.
B. 
Safety needs can be satisfied using status symbols
C. 
A satisfied need may lose its motivational potential
D. 
Greater job autonomy satisfies the esteem need.
E. 
Greater job responsibility satisfies the love need.
23.
One characteristic of high achievers is that
they ____.
A. 
Prefer extreme difficulty
B. 
Prefer situations in which their performance is due to their own efforts
C. 
Desire feedback on their failures but not their successes
D. 
Desire feedback on their successes but not their failures
E. 
Like to compete against people who are much more skilled than they are
24.
A person's needs remain unchanged over his or
her lifetime.
25.
According to Herzberg's motivator-hygiene model,
which of the following is a motivator?
A. 
B. 
C. 
D. 
E.