Organizational Behavior Chapter 2
Settings
- 1.The value of the set of employee behaviors that contribute either positively or negatively to organizational goal accomplishment is known as:
- A.
Job commitment
- B.
Motivation
- C.
Job satisfaction
- D.
Job performance
- E.
Organizational commitment
- 2.Employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces, is known as:
- A.
Task performance
- B.
Citizenship behavior
- C.
Counterproductive behavior
- D.
Job withdrawal
- E.
Organizational commitment
- 3.Shawn is an advertising executive at Lake City Advertising. For Shawn, developing advertising campaigns and preparing and delivering presentations to clients are most likely examples of:
- A.
Organizational commitment
- B.
Job withdrawal
- C.
Citizenship behavior
- D.
Counterproductive behavior
- E.
Task performance
- 4.An employee's response to job demands that are nove, unusual, or unpredicatable is known as:
- A.
Job withdrawal
- B.
Adaptive task performance
- C.
Counterproductive behavior
- D.
Routine task performance
- E.
Job requirement
- 5.Relatively discretionary activities that contribute to the organization by improving the overall quality of the setting in which work takes place is known as:
- A.
Job environment adaptation
- B.
Productive behavior
- C.
Citizenship behavior
- D.
Routine task performance
- E.
Job appreciation
- 6.Bertha keeps the other employees in her dept informed about various issues that are relavent to them. Bertha is demonstrating which type of citizenship behavior?
- A.
Helping
- B.
Courtesy
- C.
Sportsmanship
- D.
Civic Virtue
- E.
Responsibility
- 7.Terry Bull is always reading and keeping up with organizational announcements and news that affects his company. Terry is demonstrating which type of citizenship behavior?
- A.
Helping
- B.
Voice
- C.
Responsibility
- D.
Civic Virtue
- E.
Sportsmanship
- 8.Which of these behaviors is included in the "serious" category of organizational counterproductive behavior?
- A.
Sabotage
- B.
Harassment
- C.
Incivility
- D.
Substance Abuse
- 9.Which of the following behaviors is considered to be political deviance?
- A.
Harassment
- B.
Abuse
- C.
Gossiping
- D.
Wasting Resources
- E.
Sabotage
- 10.Everyday, Dick Burns comes to work intoxicated, and this compromises his work efficiency. Dick is engaging in:
- A.
Production deviance
- B.
Sabotage
- C.
Property deviance
- D.
Political deviance
- E.
Personal aggression
- F.
Re-living the 80's at an inappropriate time... oh, and being a loser
- 11.
- A.
People who engage in one form of counterproductive behavior also tend to engage in other forms of counterproductive behavior.
- B.
Counterproductive behavior is relevant to any job.
- C.
There is a strong positive correlation between task performance and counterproductive behavior.
- D.
Counterproductive behaviors tend to represent a pattern of behavior rather than isolated incidents.
- E.
Sometimes the best task performers are the ones who can best get away with Counterproductive behavior.
- 12.Emotional reasons for staying with the current organization, such as feeling about friendships, the culture of the company, and a sense of enjoyment when comleting job duties create:
- A.
Affective commitment
- B.
The weird, touchy-feely guy that no one likes to work with...except fat women
- C.
Continuance commitment
- D.
Antagonistic commitment
- E.
Normative commitment
- 13.A desire to remain a member of an organization due to a feeling of obligation constitutes:
- A.
Affective commitment
- B.
Continuance commitment
- C.
Antagonistic commitment
- D.
Normative commitment
- E.
Aggressive commitment
- 14.Which of the following suggests that employees with fewer bonds will be most likely to quit to organization?
- A.
The structural equivalence model
- B.
Common sense
- C.
The social influence model
- D.
The logic-based model
- E.
The erosion model
- 15.Which type of employee possesses low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves, not necessarily for their company?
- A.
Citizens
- B.
Lone wolves
- C.
Stars
- D.
Principals
- E.
Apathetics
- 16.According to the text, the most widespread form of psychological withdrawal among white collar employees is:
- A.
Socializing
- B.
Daydreaming
- C.
Moonlighting
- D.
Cyberloafing
- E.
Making photo copies of their asses
- 17.
- A.
It exists when there is a cost associated with staying and a profit associated with leaving.
- B.
One factor that decreases continuance commitment is the total amount of investment an employee has made in mastering his/her work role.
- C.
On of the factors the increases continuance commitment is a lack of employment alternatives.
- D.
There is a statistical relationship between continuance commitment and citizenship behavior.
- E.
Continuance commitment tends to create more of an active form of loyalty.
- 18.Employees can respond to negative work events in which four ways?
- A.
Exit, voice, loyalty, neglect
- B.
Deviance, sabotage, absenteeism, exit
- C.
Shirking, counterproductive behaviors, exit, withdrawal
- D.
Exit, tardiness, aggression, apathy
Back to top