Organizational Behavior Chapter 3
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- 1.The ________ theory argues that job satisfaction depends on whether an employee percieves that his/her job supplies the things that he/she values.
- A.
Job characteristics
- B.
Social information processing
- C.
Value-percept
- D.
Cornell integrative model
- E.
Two-factor
- 2.Helping others and working on moral causes are examples of which of the following work value categories?
- A.
Supervision
- B.
Coworkers
- C.
Sportsmanship
- D.
Promotions
- E.
Altruism
- 3.Having prestige, power over others, and fame are examples of which of the following work value categories?
- A.
Altruism
- B.
Pay
- C.
Status
- D.
Promotions
- E.
Supervision
- 4.Ima Hogg is at a point in her career where she feels a need to find an outet for her passion in life...which is eating. Which of the following work value categories would be more important?
- A.
Environment
- B.
Work Itself
- C.
Coworkers
- D.
Altruism
- E.
Supervision
- 5.Which facet of job satisfaction brings more responsibility and increased work hours?
- A.
Promotion satisfaction
- B.
Pay satisfaction
- C.
Coworker satisfaction
- D.
Competition satisfaction
- E.
Supervision satisfaction
- 6.When a company measures employees' skills assessments and then provides growth opportunities to employ special talents, ________ is likely to increase.
- A.
Promotion satisfaction
- B.
Pay satisfaction
- C.
Coworker satisfaction
- D.
Satisfaction with the work itself
- 7.According to the text, of the five facets of value-percept theory, which facet was a moderately strong driver of job satisfaction but showed the weakest correlation?
- A.
Pay
- B.
Promotion
- C.
Supervision
- D.
Coworker
- E.
The work itself
- 8.According to the job characteristics theory, the degree to which the job requires a number of different activities that involve a number of different skills and talents is known as:
- A.
Identity
- B.
Meaningfulness of work
- C.
Variety
- D.
Knowledge of results
- 9.Mike is a tax accountant who sets his own schedule with his clients. Mike is experiencing:
- A.
Low autonomy
- B.
High feedback
- C.
High autonomy
- D.
High significance
- 10.According to the text, to many of us, high levels of ________ are the difference between "having a long leash" and being "micromanaged".
- A.
Identity
- B.
Autonomy
- C.
Significance
- D.
Feedback
- 11.States of feeling that are often intense, can last for only a few minutes, and are clearly directed at and caused by a person or circumstance, are know as:
- A.
Emotions
- B.
Moods
- C.
Feelings
- D.
Withdrawal
- 12.Hope can be best described as a(n):
- A.
Engaged emotion
- B.
Positive emotion
- C.
Optimistic emotion
- D.
Structured emotion
- 13.When restaurant servers, flight attendants, and retail salespeople hide their true feelings and "put on a happy face", it is an example of:
- A.
Satisfaction
- B.
Mood swings
- C.
Emotional labor
- D.
Affective labor
- 14.When one person can "catch" or "be infected by" the emotions of another person, it is called:
- A.
Pleasantness
- B.
Engagement
- C.
Emotional contagion
- D.
Empathy gap
- 15.According to the text, job satisfaction has a _________ effect on job performance.
- A.
Moderate positive
- B.
Strong positive
- C.
Moderate negative
- D.
Weak
- E.
False positive
- 16.________________ fluctuate during the course of a day. These rises and falls are triggered by experiences of positive and negative events.
- A.
Job satisfaction levels
- B.
Emotional labor tendencies
- C.
Mood swings
- D.
Coworker satisfaction levels
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