Hotel Management - Qp13
15 Questions
| Attempts: 359
Questions and Answers
- 1.It is necessary to identify and classify all types of information within an operation for many reasons.
- A.
True
- B.
False
- 2.Pricing is an extremely simple subject.
- A.
True
- B.
False
- 3.It is necessary to identify which services and facilities are revenue producing and to what extent.
- A.
True
- B.
False
- 4.The various members of staff who could be termed uniformed staff or who come under the Head Hall Porter's care will include: (Select four)
- A.
Assistance Hall Porters
- B.
Night Porter
- C.
Security
- D.
Luggage Porters
- E.
Page Boys
- 5.A few hotels do have facilities for clinical treatment and remedial therapy.
- A.
True
- B.
False
- 6.The ______ has a very large public relations role to play.
- A.
Front Office
- B.
Porter
- C.
Accommodation Manager
- D.
Doorman
- 7.The quantity of rooms is static and can fluctuate to meet demand.
- A.
True
- B.
False
- 8.When the guest is settling his account on departure there is still another opportunity to "sell" the hotel.
- A.
True
- B.
False
- 9.According to law, each guest must be registered and the information retained for six months.
- A.
True
- B.
False
- 10.The Front Office must have formal lines of communication.
- A.
True
- B.
False
- 11.Occupancy forecasts are produced, usually on a day to day basis.
- A.
True
- B.
False
- 12.The benefits of installing a computerised system includes: (Select four)
- A.
Increased speed of producing information, whether room availability or manager's information.
- B.
It covers "Night Audit" tasks.
- C.
Acceptability by staff and guests
- D.
The reliability of the system
- E.
It reduces lost or late charges, by speedier posting.
- F.
It allows tighter management control.
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