Hotel Management - Qp13

15 Questions | Total Attempts: 168

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Hotel Management - Qp13

Questions and Answers
  • 1. 
    It is necessary to identify and classify all types of information within an operation for many reasons.
    • A. 

      True

    • B. 

      False

  • 2. 
    Pricing is an extremely simple subject.
    • A. 

      True

    • B. 

      False

  • 3. 
    It is necessary to identify which services and facilities are revenue producing and to what extent.
    • A. 

      True

    • B. 

      False

  • 4. 
    The various members of staff who could be termed uniformed staff or who come under the Head Hall Porter's care will include:  (Select four)
    • A. 

      Assistance Hall Porters

    • B. 

      Night Porter

    • C. 

      Security

    • D. 

      Luggage Porters

    • E. 

      Page Boys

  • 5. 
    A few hotels do have facilities for clinical treatment and remedial therapy.
    • A. 

      True

    • B. 

      False

  • 6. 
    The ______ has a very large public relations role to play.
    • A. 

      Front Office

    • B. 

      Porter

    • C. 

      Accommodation Manager

    • D. 

      Doorman

  • 7. 
    The quantity of rooms is static and can fluctuate to meet demand.
    • A. 

      True

    • B. 

      False

  • 8. 
    When the guest is settling his account on departure there is still another opportunity to "sell" the hotel.
    • A. 

      True

    • B. 

      False

  • 9. 
    According to law, each guest must be registered and the information retained for six months.
    • A. 

      True

    • B. 

      False

  • 10. 
    The Front Office must have formal lines of communication.
    • A. 

      True

    • B. 

      False

  • 11. 
    Occupancy forecasts are produced, usually on a day to day basis.
    • A. 

      True

    • B. 

      False

  • 12. 
    The benefits of installing a computerised system includes:   (Select four)
    • A. 

      Increased speed of producing information, whether room availability or manager's information.

    • B. 

      It covers "Night Audit" tasks.

    • C. 

      Acceptability by staff and guests

    • D. 

      The reliability of the system

    • E. 

      It reduces lost or late charges, by speedier posting.

    • F. 

      It allows tighter management control.

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