Section 1.5—Quiz: Hotel Divisions And Departments

2.

Develop emergency procedures

Rooms
Food and beverage
Marketing and sales
Human resources
Security

Correct Answer

A. Security

Explanation

The given answer "Security" is correct because developing emergency procedures is an important aspect of ensuring the safety and security of a business or organization. Emergency procedures involve creating plans and protocols to handle various emergency situations such as fires, natural disasters, or security threats. By having well-developed emergency procedures, the security team can effectively respond to emergencies, mitigate risks, and protect the premises, employees, and customers. It is crucial to prioritize security measures to maintain a safe environment and prevent potential harm or damage.

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3.

Which of the following areas of a hotel has the greatest amount of guest contact?

Reservations
Housekeeping
Front office
Sales

Correct Answer

A. Front office

Explanation

The front office of a hotel has the greatest amount of guest contact. This is because the front office is responsible for handling guest check-ins and check-outs, managing reservations, providing information and assistance to guests, and addressing any concerns or issues they may have during their stay. The front office staff is usually the first point of contact for guests, making it the area with the highest level of interaction and communication with them.

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4.

In which of the following areas of a hotel are guests registered, assigned rooms, and checked out?

Reservations
Concierge
Front office
Sales

Correct Answer

A. Front office

Explanation

The front office of a hotel is responsible for registering guests, assigning rooms, and checking them out. This is where guests first interact with the hotel staff and complete the necessary paperwork for their stay. The front office staff also handles any inquiries or requests from guests during their stay. Therefore, the correct answer is front office.

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2

5.

Create an ad for the new restaurant menu

Rooms
Food and beverage
Marketing and sales
Human resources
Security

Correct Answer

A. Marketing and sales

Explanation

The correct answer is "Marketing and sales" because creating an ad for the new restaurant menu falls under the domain of marketing and sales. This department is responsible for promoting the restaurant's offerings and attracting customers through various advertising and sales techniques. They would be in charge of designing and implementing marketing campaigns, including creating ads to showcase the new menu items and enticing customers to visit the restaurant.

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2

6.

Concierge services are normally part of:

The sales department.
The reservations department.
The rooms division.
The food and beverage division.

Correct Answer

A. The rooms division.

Explanation

Concierge services are typically provided by the rooms division in hotels. The rooms division is responsible for managing the accommodation and guest services, which includes tasks such as check-in and check-out procedures, room assignments, and providing information and assistance to guests. Concierge services, such as arranging transportation, making restaurant reservations, and providing recommendations for local attractions, fall under the responsibilities of the rooms division.

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7.

Meet and greet guests

Rooms
Food and beverage
Marketing and sales
Human resources
Security

Correct Answer

A. Rooms

Explanation

The given answer "Rooms" is the correct answer because it is one of the listed responsibilities or departments in the context of the question. The question is asking for a possible explanation for the given answer, and based on the provided options, "Rooms" is the most relevant department or responsibility that involves meeting and greeting guests. This department is responsible for managing the accommodation and ensuring guest satisfaction in terms of room cleanliness, comfort, and availability.

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1

8.

Which of the following areas of a hotel is led by a controller?

telecommunications
Marketing and sales
Human resources
Accounting

Correct Answer

A. Accounting

Explanation

The controller is responsible for overseeing the financial operations and accounting functions of a hotel. They manage the financial reporting, budgeting, and forecasting, as well as ensuring compliance with financial regulations. This role involves monitoring revenue and expenses, analyzing financial data, and providing financial insights to the management team. Therefore, accounting is the area of a hotel that is led by a controller.

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Section 1.5—quiz: Hotel Divisions And Departments

Administer health insurance benefits

Quiz Preview

Develop emergency procedures

Which of the following areas of a hotel has the greatest amount of guest contact?

In which of the following areas of a hotel are guests registered, assigned rooms, and checked out?

Create an ad for the new restaurant menu

Concierge services are normally part of:

Meet and greet guests

Which of the following areas of a hotel is led by a controller?