Section 1.5—quiz: Hotel Divisions And Departments

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Section 1.5quiz: Hotel Divisions And Departments - Quiz

Section 1.5—Quiz: Hotel Divisions and Departments


Questions and Answers
  • 1. 

    Which of the following areas of a hotel has the greatest amount of guest contact?

    • A.

      Reservations

    • B.

      Housekeeping

    • C.

      Front office

    • D.

      Sales

    Correct Answer
    C. Front office
    Explanation
    The front office of a hotel has the greatest amount of guest contact. This is because the front office is responsible for handling guest check-ins and check-outs, managing reservations, providing information and assistance to guests, and addressing any concerns or issues they may have during their stay. The front office staff is usually the first point of contact for guests, making it the area with the highest level of interaction and communication with them.

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  • 2. 

    In which of the following areas of a hotel are guests registered, assigned rooms, and checked out?

    • A.

      Reservations

    • B.

      Concierge

    • C.

      Front office

    • D.

      Sales

    Correct Answer
    C. Front office
    Explanation
    The front office of a hotel is responsible for registering guests, assigning rooms, and checking them out. This is where guests first interact with the hotel staff and complete the necessary paperwork for their stay. The front office staff also handles any inquiries or requests from guests during their stay. Therefore, the correct answer is front office.

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  • 3. 

    Which of the following areas of a hotel is led by a controller?

    • A.

      telecommunications

    • B.

      Marketing and sales

    • C.

      Human resources

    • D.

      Accounting

    Correct Answer
    D. Accounting
    Explanation
    The controller is responsible for overseeing the financial operations and accounting functions of a hotel. They manage the financial reporting, budgeting, and forecasting, as well as ensuring compliance with financial regulations. This role involves monitoring revenue and expenses, analyzing financial data, and providing financial insights to the management team. Therefore, accounting is the area of a hotel that is led by a controller.

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  • 4. 

    Concierge services are normally part of:

    • A.

      The sales department.

    • B.

      The reservations department.

    • C.

      The rooms division.

    • D.

      The food and beverage division.

    Correct Answer
    C. The rooms division.
    Explanation
    Concierge services are typically provided by the rooms division in hotels. The rooms division is responsible for managing the accommodation and guest services, which includes tasks such as check-in and check-out procedures, room assignments, and providing information and assistance to guests. Concierge services, such as arranging transportation, making restaurant reservations, and providing recommendations for local attractions, fall under the responsibilities of the rooms division.

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  • 5. 

    Create an ad for the new restaurant menu

    • A.

      Rooms

    • B.

      Food and beverage

    • C.

      Marketing and sales

    • D.

      Human resources

    • E.

      Security

    Correct Answer
    C. Marketing and sales
    Explanation
    The correct answer is "Marketing and sales" because creating an ad for the new restaurant menu falls under the domain of marketing and sales. This department is responsible for promoting the restaurant's offerings and attracting customers through various advertising and sales techniques. They would be in charge of designing and implementing marketing campaigns, including creating ads to showcase the new menu items and enticing customers to visit the restaurant.

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  • 6. 

    Develop emergency procedures

    • A.

      Rooms

    • B.

      Food and beverage

    • C.

      Marketing and sales

    • D.

      Human resources

    • E.

      Security

    Correct Answer
    E. Security
    Explanation
    The given answer "Security" is correct because developing emergency procedures is an important aspect of ensuring the safety and security of a business or organization. Emergency procedures involve creating plans and protocols to handle various emergency situations such as fires, natural disasters, or security threats. By having well-developed emergency procedures, the security team can effectively respond to emergencies, mitigate risks, and protect the premises, employees, and customers. It is crucial to prioritize security measures to maintain a safe environment and prevent potential harm or damage.

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  • 7. 

    Meet and greet guests

    • A.

      Rooms

    • B.

      Food and beverage

    • C.

      Marketing and sales

    • D.

      Human resources

    • E.

      Security

    Correct Answer
    A. Rooms
    Explanation
    The given answer "Rooms" is the correct answer because it is one of the listed responsibilities or departments in the context of the question. The question is asking for a possible explanation for the given answer, and based on the provided options, "Rooms" is the most relevant department or responsibility that involves meeting and greeting guests. This department is responsible for managing the accommodation and ensuring guest satisfaction in terms of room cleanliness, comfort, and availability.

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  • 8. 

    Administer health insurance benefits

    • A.

      Rooms

    • B.

      Food and beverage

    • C.

      Marketing and sales

    • D.

      Human resources

    • E.

      Security

    Correct Answer
    D. Human resources
    Explanation
    Human resources is the correct answer because administering health insurance benefits falls under the responsibilities of the HR department in an organization. They are responsible for managing employee benefits, including health insurance, and ensuring that employees understand and utilize their benefits effectively. HR also handles other aspects related to employees such as hiring, training, performance management, and employee relations.

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