Section 1.5—quiz: Hotel Divisions And Departments
8 Questions
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Section 1. 5—Quiz: Hotel Divisions and Departments
Questions and Answers
- 1.Which of the following areas of a hotel has the greatest amount of guest contact?
- A.
Reservations
- B.
Housekeeping
- C.
Front office
- D.
Sales
- 2.In which of the following areas of a hotel are guests registered, assigned rooms, and checked out?
- A.
Reservations
- B.
Concierge
- C.
Front office
- D.
Sales
- 3.Which of the following areas of a hotel is led by a controller?
- A.
telecommunications
- B.
Marketing and sales
- C.
Human resources
- D.
Accounting
- 4.Concierge services are normally part of:
- A.
The sales department.
- B.
The reservations department.
- C.
The rooms division.
- D.
The food and beverage division.
- 5.Create an ad for the new restaurant menu
- A.
Rooms
- B.
Food and beverage
- C.
Marketing and sales
- D.
Human resources
- E.
Security
- 6.Develop emergency procedures
- A.
Rooms
- B.
Food and beverage
- C.
Marketing and sales
- D.
Human resources
- E.
Security
- 7.Meet and greet guests
- A.
Rooms
- B.
Food and beverage
- C.
Marketing and sales
- D.
Human resources
- E.
Security
- 8.Administer health insurance benefits
- A.
Rooms
- B.
Food and beverage
- C.
Marketing and sales
- D.
Human resources
- E.
Security
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