Hotel Management - Qp9
- 1.Control is introduced in order to ensure that the programmes, budgets and standards are really being met.
- A.
True
- B.
False
- 2.The basic task of control procedures is to maximise cost and minimise revenue.
- A.
True
- B.
False
- 3.The ______ will be involved in all of the financial aspects which are mentioned in the production departments.
- A.
Board of directors or top management
- B.
Production department
- C.
Finance department
- D.
Personnel department
- E.
Marketing department
- 4.Four important information aspects emerge when one is creating systems of control:
- A.
Only a proportion of the information which is moving through the organisation is of real management importance.
- B.
The ability to store vast amounts of information and to call this up at will for processing is available to meet the needs of management.
- C.
Both the control system and the organisation structure must be designed so as to use the important information, discard that which is valueless, and concentrate only on that which is meaningful for management purposes.
- D.
It is important that the information system provides for the needs of different levels of management, that is, top and middle management, and for supervisors at work level.
- E.
Decision-making may be involved at each management level.
- 5.An essential link between the management of results and decision-making is the process of interpretation.
- A.
True
- B.
False
- 6.To maintain effective control, certain principles must be adhered to, which are: (Select five)
- A.
Control must be set according to the nature of the job which is to be performed.
- B.
Deviations must be reported immediately.
- C.
Controls must conform to the pattern of the organisation.
- D.
Controls should not show exceptions at selected points.
- E.
Control should be flexible and economical in use.
- F.
Controls should be simple to understand and should indicate the corrective action necessary.
- 7.Where budgeted and actual figures agree, action is normally required.
- A.
True
- B.
False
- 8.______ is a method of predetermining the cost of each product.
- A.
Budgetary control
- B.
Standard costing
- 9.The production control department is responsible for most of the information input which is necessary for the control of these matters, which also concerns quality, materials, machines and labour controls.
- A.
True
- B.
False
- 10.The accurate setting of standards is a fundamental requirement of every management control system.
- A.
True
- B.
False
- 11.Real control rarely goes beyond the checking of work which has been performed.
- A.
True
- B.
False
- 12.A work study is needed because it: (Select three)
- A.
Leads to savings in production costs and makes more effective use of human effort.
- B.
Provides information and reveals efficiency.
- C.
Improves conditions, methods and layout.
- D.
Ensures a steady flow of material and an equal reward for the same skill and effort.
- 13.A ______ has been defined as: "The systematic recording and critical examination of existing and proposed ways of doing work, as a means of developing and applying easier and more effective methods and costs".
- A.
Work study
- B.
Method study
- C.
Work measurement
- 14.Organisation and Methods is the application of Method Study to clerical activities.
- A.
True
- B.
False
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