Hotel Departments And Their Functions! Trivia Questions Quiz

16 Questions | Total Attempts: 2548

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Hotel Departments And Their Functions! Trivia Questions Quiz

Below is a trivia question quiz on hotel departments and their functions! For a hotel to work effectively, there are a number of resources required, and this is why different departments are working together put in place to ensure the business runs smoothly. Take the quiz and see how well you understand the roles of each. All the best!


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Questions and Answers
  • 1. 
    Which of the following areas of a hotel has the greatest amount of guest contact?
    • A. 

      Reservations

    • B. 

      Housekeeping

    • C. 

      Front office

    • D. 

      Sales

  • 2. 
    Which of the following departments of the rooms division works most closely with the marketing and sales division within a hotel?
    • A. 

      Reservations

    • B. 

      Housekeeping

    • C. 

      Front office

    • D. 

      Engineering

  • 3. 
    In which of the following areas of a hotel are guests registered, assigned rooms, and checked out?
    • A. 

      Reservations

    • B. 

      Concierge

    • C. 

      Front office

    • D. 

      Sales

  • 4. 
    Which of the following areas of a hotel is led by a controller?
    • A. 

      telecommunications

    • B. 

      Marketing and sales

    • C. 

      Human resources

    • D. 

      Accounting

  • 5. 
    Concierge services are normally part of:
    • A. 

      The sales department.

    • B. 

      The reservations department.

    • C. 

      The rooms division.

    • D. 

      The food and beverage division.

  • 6. 
    Create an ad for the new restaurant menu
    • A. 

      Rooms

    • B. 

      Food and beverage

    • C. 

      Marketing and sales

    • D. 

      Human resources

    • E. 

      Security

  • 7. 
    Develop emergency procedures
    • A. 

      Rooms

    • B. 

      Food and beverage

    • C. 

      Marketing and sales

    • D. 

      Human resources

    • E. 

      Security

  • 8. 
    Meet and greet guests
    • A. 

      Rooms

    • B. 

      Food and beverage

    • C. 

      Marketing and sales

    • D. 

      Human resources

    • E. 

      Security

  • 9. 
    Create a new room service menu
    • A. 

      Rooms

    • B. 

      Food and beverage

    • C. 

      Marketing and sales

    • D. 

      Human resources

    • E. 

      Security

  • 10. 
    Administer health insurance benefits
    • A. 

      Rooms

    • B. 

      Food and beverage

    • C. 

      Marketing and sales

    • D. 

      Human resources

    • E. 

      Security

  • 11. 
    • A. 

      True

    • B. 

      False

  • 12. 
    GM has the final say in the price of beverage and foods.
    • A. 

      True

    • B. 

      False

  • 13. 
    You should have a basic knowldege of your surroundings like where to change dollars, cut hair, and shop etc.
    • A. 

      True

    • B. 

      False

  • 14. 
    I f a guest offers me a tip i will bluntly refuse the tip and thank the guest
    • A. 

      True

    • B. 

      False

  • 15. 
    Inter departmental transfer in the hotel will do the hotel good rather than bad in the ratio of 70:30
    • A. 

      True

    • B. 

      False

  • 16. 
    If a guest tells me he/ she likes me and ask me out. I will tell him / her that i am in a relationship and that we can be friends only
    • A. 

      True

    • B. 

      False