Hotel Departments And Their Functions! Trivia Questions Quiz

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Hotel Departments And Their Functions! Trivia Questions Quiz - Quiz

Below is a trivia question quiz on hotel departments and their functions! For a hotel to work effectively, there are a number of resources required, and this is why different departments are working together put in place to ensure the business runs smoothly. Take the quiz and see how well you understand the roles of each. All the best!


Questions and Answers
  • 1. 

    Which of the following areas of a hotel has the greatest amount of guest contact?

    • A.

      Reservations

    • B.

      Housekeeping

    • C.

      Front office

    • D.

      Sales

    Correct Answer
    C. Front office
    Explanation
    The front office of a hotel has the greatest amount of guest contact compared to other areas such as reservations, housekeeping, and sales. This is because the front office is responsible for tasks such as check-in and check-out, handling guest inquiries and requests, and providing information and assistance to guests throughout their stay. The front office staff directly interacts with guests, making it the area with the highest level of guest contact.

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  • 2. 

    Which of the following departments of the rooms division works most closely with the marketing and sales division within a hotel?

    • A.

      Reservations

    • B.

      Housekeeping

    • C.

      Front office

    • D.

      Engineering

    Correct Answer
    A. Reservations
    Explanation
    The reservations department of the rooms division works most closely with the marketing and sales division within a hotel. This is because reservations handle all the bookings and reservations for the hotel, which directly correlates with the marketing and sales efforts. The reservations department works closely with the marketing and sales team to ensure that the hotel's inventory is properly managed and that all bookings are accurately recorded. They also collaborate on promotional campaigns and special offers to attract more guests and increase revenue for the hotel.

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  • 3. 

    In which of the following areas of a hotel are guests registered, assigned rooms, and checked out?

    • A.

      Reservations

    • B.

      Concierge

    • C.

      Front office

    • D.

      Sales

    Correct Answer
    C. Front office
    Explanation
    The front office of a hotel is responsible for registering guests, assigning rooms, and checking guests out. This department is typically located at the entrance or lobby of the hotel and is the first point of contact for guests. The front office staff handles all guest interactions, including check-in and check-out procedures, room assignments, and resolving any guest inquiries or issues. They also coordinate with other departments such as housekeeping and reservations to ensure a smooth guest experience.

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  • 4. 

    Which of the following areas of a hotel is led by a controller?

    • A.

      telecommunications

    • B.

      Marketing and sales

    • C.

      Human resources

    • D.

      Accounting

    Correct Answer
    D. Accounting
    Explanation
    The controller in a hotel is responsible for overseeing the financial operations and accounting functions. They manage the hotel's financial records, prepare financial statements, and ensure compliance with financial regulations. This includes budgeting, forecasting, and financial analysis. The controller plays a crucial role in monitoring the hotel's financial performance and making strategic decisions to optimize profitability. Therefore, accounting is the correct answer as it is the area of a hotel led by a controller.

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  • 5. 

    Concierge services are normally part of:

    • A.

      The sales department.

    • B.

      The reservations department.

    • C.

      The rooms division.

    • D.

      The food and beverage division.

    Correct Answer
    C. The rooms division.
    Explanation
    Concierge services are typically part of the rooms division in a hotel. This department is responsible for managing the guest experience and ensuring their comfort and satisfaction during their stay. The concierge assists guests with various tasks such as making reservations, arranging transportation, providing information about local attractions, and offering personalized recommendations. These services are directly related to the guest's stay in their room, hence why they fall under the rooms division.

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  • 6. 

    Create an ad for the new restaurant menu

    • A.

      Rooms

    • B.

      Food and beverage

    • C.

      Marketing and sales

    • D.

      Human resources

    • E.

      Security

    Correct Answer
    C. Marketing and sales
    Explanation
    The correct answer is "Marketing and sales" because when creating an ad for a new restaurant menu, it is essential to focus on marketing and sales strategies. This department is responsible for promoting the menu, attracting customers, and increasing sales through effective advertising and marketing campaigns. They will develop the messaging, target the right audience, and use various marketing channels to generate awareness and interest in the new menu. By choosing marketing and sales, the restaurant can effectively reach its target audience and drive customers to try the new menu items.

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  • 7. 

    Develop emergency procedures

    • A.

      Rooms

    • B.

      Food and beverage

    • C.

      Marketing and sales

    • D.

      Human resources

    • E.

      Security

    Correct Answer
    E. Security
    Explanation
    The given correct answer is "Security". This suggests that one of the areas that should develop emergency procedures is the security department. This is important because security plays a crucial role in ensuring the safety and well-being of individuals and assets within an organization. By having well-defined emergency procedures, the security department can effectively respond to various threats or emergencies, such as intruders, theft, fire, or natural disasters, ensuring the safety of everyone involved.

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  • 8. 

    Meet and greet guests

    • A.

      Rooms

    • B.

      Food and beverage

    • C.

      Marketing and sales

    • D.

      Human resources

    • E.

      Security

    Correct Answer
    A. Rooms
    Explanation
    The given list consists of various departments in a hotel. Among these departments, the one responsible for managing and maintaining the rooms is the correct answer. This department is in charge of ensuring that the rooms are clean, well-maintained, and properly equipped for guests. They handle tasks such as housekeeping, room service, and maintenance to provide a comfortable and enjoyable stay for the guests.

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  • 9. 

    Create a new room service menu

    • A.

      Rooms

    • B.

      Food and beverage

    • C.

      Marketing and sales

    • D.

      Human resources

    • E.

      Security

    Correct Answer
    B. Food and beverage
    Explanation
    The given options represent different departments or areas within a hotel. Among these options, "Food and beverage" is the most relevant department for creating a new room service menu. This department is responsible for providing food and drink services to guests, which includes room service. Therefore, it makes sense that creating a new room service menu would fall under the jurisdiction of the food and beverage department.

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  • 10. 

    Administer health insurance benefits

    • A.

      Rooms

    • B.

      Food and beverage

    • C.

      Marketing and sales

    • D.

      Human resources

    • E.

      Security

    Correct Answer
    D. Human resources
    Explanation
    Human resources is the correct answer because it is responsible for managing and administering health insurance benefits for employees. This department handles various aspects of employee benefits, including enrollment, claims processing, and ensuring compliance with insurance regulations. The other options listed, such as rooms, food and beverage, marketing and sales, and security, are not directly related to administering health insurance benefits.

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  • 11. 

    You will call the security to throw the guest out when a drunken guest is difficult for you to handle as a restaurant manager.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    As a restaurant manager, it is not your responsibility to physically remove a drunken guest from the premises. Instead, you should follow proper protocols such as contacting security or the appropriate authorities to handle the situation. Therefore, the statement is false.

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  • 12. 

    GM has the final say in the price of beverage and foods.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    GM stands for General Manager, who typically has the authority to make decisions regarding pricing of products in a company. Therefore, it is reasonable to assume that the GM has the final say in the price of beverages and foods.

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  • 13. 

    You should have a basic knowldege of your surroundings like where to change dollars, cut hair, and shop etc.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Having a basic knowledge of your surroundings, such as knowing where to change dollars, cut hair, and shop, is important. This knowledge allows you to navigate and adapt to your environment more effectively. It can help you find essential services and amenities, making your daily life more convenient and comfortable. Therefore, the statement is true.

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  • 14. 

    I f a guest offers me a tip i will bluntly refuse the tip and thank the guest

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement suggests that if a guest offers a tip, the person will bluntly refuse it and thank the guest. However, the correct answer is False, which means that the person will not bluntly refuse the tip. Instead, they may accept it graciously or politely decline it depending on the situation.

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  • 15. 

    Inter departmental transfer in the hotel will do the hotel good rather than bad in the ratio of 70:30

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement suggests that interdepartmental transfer in the hotel will have a positive impact, with a ratio of 70% positive outcomes and 30% negative outcomes. However, the answer is false because the statement does not provide any evidence or reasoning to support this claim. Without further information, it is not possible to determine whether interdepartmental transfers will have a positive or negative impact on the hotel.

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  • 16. 

    If a guest tells me he/ she likes me and ask me out. I will tell him / her that i am in a relationship and that we can be friends only

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The given statement is true because the person mentioned in the question states that if a guest expresses interest in them and asks them out, they will inform the guest that they are already in a relationship and can only be friends. This implies that the person values their current relationship and is not interested in pursuing any romantic involvement with the guest. Therefore, the correct answer is true.

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  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 09, 2012
    Quiz Created by
    Robertfoundation

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