Hotel Departments And Their Functions! Trivia Questions Quiz

16 Questions | Total Attempts: 1901

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Hotel Departments And Their Functions! Trivia Questions Quiz

Hotel Divisions and Departments


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Questions and Answers
  • 1. 
    Which of the following areas of a hotel has the greatest amount of guest contact?
    • A. 

      Reservations

    • B. 

      Housekeeping

    • C. 

      Front office

    • D. 

      Sales

  • 2. 
    Which of the following departments of the rooms division works most closely with the marketing and sales division within a hotel?
    • A. 

      Reservations

    • B. 

      Housekeeping

    • C. 

      Front office

    • D. 

      Engineering

  • 3. 
    In which of the following areas of a hotel are guests registered, assigned rooms, and checked out?
    • A. 

      Reservations

    • B. 

      Concierge

    • C. 

      Front office

    • D. 

      Sales

  • 4. 
    Which of the following areas of a hotel is led by a controller?
    • A. 

      telecommunications

    • B. 

      Marketing and sales

    • C. 

      Human resources

    • D. 

      Accounting

  • 5. 
    Concierge services are normally part of:
    • A. 

      The sales department.

    • B. 

      The reservations department.

    • C. 

      The rooms division.

    • D. 

      The food and beverage division.

  • 6. 
    Create an ad for the new restaurant menu
    • A. 

      Rooms

    • B. 

      Food and beverage

    • C. 

      Marketing and sales

    • D. 

      Human resources

    • E. 

      Security

  • 7. 
    Develop emergency procedures
    • A. 

      Rooms

    • B. 

      Food and beverage

    • C. 

      Marketing and sales

    • D. 

      Human resources

    • E. 

      Security

  • 8. 
    Meet and greet guests
    • A. 

      Rooms

    • B. 

      Food and beverage

    • C. 

      Marketing and sales

    • D. 

      Human resources

    • E. 

      Security

  • 9. 
    Create a new room service menu
    • A. 

      Rooms

    • B. 

      Food and beverage

    • C. 

      Marketing and sales

    • D. 

      Human resources

    • E. 

      Security

  • 10. 
    Administer health insurance benefits
    • A. 

      Rooms

    • B. 

      Food and beverage

    • C. 

      Marketing and sales

    • D. 

      Human resources

    • E. 

      Security

  • 11. 
    • A. 

      True

    • B. 

      False

  • 12. 
    GM has the final say in the price of beverage and foods.
    • A. 

      True

    • B. 

      False

  • 13. 
    You should have a basic knowldege of your surroundings like where to change dollars, cut hair, and shop etc.
    • A. 

      True

    • B. 

      False

  • 14. 
    I f a guest offers me a tip i will bluntly refuse the tip and thank the guest
    • A. 

      True

    • B. 

      False

  • 15. 
    Inter departmental transfer in the hotel will do the hotel good rather than bad in the ratio of 70:30
    • A. 

      True

    • B. 

      False

  • 16. 
    If a guest tells me he/ she likes me and ask me out. I will tell him / her that i am in a relationship and that we can be friends only
    • A. 

      True

    • B. 

      False