Hotel Departments And Their Functions! Trivia Questions Quiz
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Hotel Divisions and Departments
- 1.Which of the following areas of a hotel has the greatest amount of guest contact?
- A.
Reservations
- B.
Housekeeping
- C.
Front office
- D.
Sales
- 2.Which of the following departments of the rooms division works most closely with the marketing and sales division within a hotel?
- A.
Reservations
- B.
Housekeeping
- C.
Front office
- D.
Engineering
- 3.In which of the following areas of a hotel are guests registered, assigned rooms, and checked out?
- A.
Reservations
- B.
Concierge
- C.
Front office
- D.
Sales
- 4.Which of the following areas of a hotel is led by a controller?
- A.
telecommunications
- B.
Marketing and sales
- C.
Human resources
- D.
Accounting
- 5.Concierge services are normally part of:
- A.
The sales department.
- B.
The reservations department.
- C.
The rooms division.
- D.
The food and beverage division.
- 6.Create an ad for the new restaurant menu
- A.
Rooms
- B.
Food and beverage
- C.
Marketing and sales
- D.
Human resources
- E.
Security
- 7.Develop emergency procedures
- A.
Rooms
- B.
Food and beverage
- C.
Marketing and sales
- D.
Human resources
- E.
Security
- 8.Meet and greet guests
- A.
Rooms
- B.
Food and beverage
- C.
Marketing and sales
- D.
Human resources
- E.
Security
- 9.Create a new room service menu
- A.
Rooms
- B.
Food and beverage
- C.
Marketing and sales
- D.
Human resources
- E.
Security
- 10.Administer health insurance benefits
- A.
Rooms
- B.
Food and beverage
- C.
Marketing and sales
- D.
Human resources
- E.
Security
- 11.
- A.
True
- B.
False
- 12.GM has the final say in the price of beverage and foods.
- A.
True
- B.
False
- 13.You should have a basic knowldege of your surroundings like where to change dollars, cut hair, and shop etc.
- A.
True
- B.
False
- 14.I f a guest offers me a tip i will bluntly refuse the tip and thank the guest
- A.
True
- B.
False
- 15.Inter departmental transfer in the hotel will do the hotel good rather than bad in the ratio of 70:30
- A.
True
- B.
False
- 16.If a guest tells me he/ she likes me and ask me out. I will tell him / her that i am in a relationship and that we can be friends only
- A.
True
- B.
False
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