The tourism industry rakes in millions for different countries, and this effect trickles down to the hotel business too. One way of ensuring that your clients keep coming back is to ensure they have the best time at their stay. As an employee, you need to ensure you have leading quality assurance at the restaurant. Take this quiz and see if you know how to achieve it!
Acknowledge and apologize within 30 seconds
Ask if the guest has reserved
Ask how many people will be dining
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Nutritional Value
Ingredients and cooking styles
Origin and history
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True
False
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True
False
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Apologise to the caller for keeping them waiting
Explain its a busy day
Use the standard greeting and ask how may I help you
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Milk, sugar and the bill
A full selection of sugar, milk/cream and a petit four or equivalent
Milk, sugar and water
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5 minutes
10 minutes
8 minutes
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10 minutes
15 minutes
20 minutes
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Soft drinks
Wine
Water
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2 rings or 30 seconds
3 rings or 10 seconds
After 3 rings or 10 seconds
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An order including wine
An order including starter and desert
An order including cooking instructions, accompaniments and requests
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30 seconds
60 seconds
10 seconds
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2 minutes
1 minute
5 minutes
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5
3
2
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Quiz Review Timeline (Updated): Jan 16, 2025 +
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