Test Your Knowledge About Stages In Guest Cycle! Quiz

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Test Your Knowledge About Stages In Guest Cycle! Quiz - Quiz

The guest life cycle includes a certain process and formalities before checking into a hotel and maintaining a lifelong client relationship. If you’re new to hospitality or hotel industry, you may not have heard of this concept. The four basic stages in the Life Cycle is Pre-Arrival, Arrival, Occupancy and Check-out/Departure. This quiz has been developed to test your knowledge about the four stages in the Guest Cycle. So, let's try out the quiz. All the best!


Questions and Answers
  • 1. 

    Which of the following front office activities are included in the arrival stage of the guest cycle?

    • A.

      Reservation and pre-registration functions

    • B.

      Reservation and registration functions

    • C.

      Registration and rooming functions

    • D.

      Rooming and guest services functions

    Correct Answer
    C. Registration and rooming functions
    Explanation
    The arrival stage of the guest cycle involves activities such as checking-in the guest, assigning a room, and providing necessary information about the hotel facilities and services. These activities are part of the registration and rooming functions. Reservation and pre-registration functions occur prior to the guest's arrival, while guest services functions occur during the guest's stay. Therefore, the correct answer is registration and rooming functions.

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  • 2. 

    Which of the following is a primary front office concern during the occupancy stage of the guest cycle?

    • A.

      Security

    • B.

      Account settlement

    • C.

      Room assignment

    • D.

      Coordinating guest services

    Correct Answer
    A. Security
    Explanation
    During the occupancy stage of the guest cycle, a primary front office concern is security. This is because the front office is responsible for ensuring the safety and security of guests and their belongings while they are staying at the hotel. This includes implementing security measures such as surveillance cameras, access control systems, and trained security personnel to prevent any unauthorized access or incidents. By prioritizing security, the front office can create a safe and secure environment for guests, enhancing their overall experience and satisfaction.

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  • 3. 

    The largest single charge on a guest account is normally for:

    • A.

      The guestroom.

    • B.

      Food and beverage service.

    • C.

      Room service.

    • D.

      Transportation.

    Correct Answer
    A. The guestroom.
    Explanation
    The largest single charge on a guest account is normally for the guestroom because it is typically the most expensive component of a stay at a hotel. Room rates can vary depending on factors such as the size of the room, the amenities provided, and the location of the hotel. Other charges like food and beverage service, room service, and transportation may also contribute to the overall cost of the stay, but they are usually smaller in comparison to the cost of the guestroom.

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  • 4. 

    During what stage in the guest cycle does a front office desk agent post late charges?

    • A.

      Pre-arrival

    • B.

      Arrival

    • C.

      Occupancy

    • D.

      Departure

    Correct Answer
    D. Departure
    Explanation
    During the departure stage in the guest cycle, a front office desk agent posts late charges. This is because the departure stage is when the guest is checking out of the hotel and settling any outstanding charges. Late charges are typically added to the guest's bill if they have stayed past the designated check-out time.

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  • 5. 

    Match the activity with the stage in the guest cycle: Pre-arrival

    • A.

      Create a registration record

    • B.

      Create a guest history file

    • C.

      Create a guest folio

    • D.

      Monitor the house limit

    Correct Answer
    C. Create a guest folio
    Explanation
    During the pre-arrival stage of the guest cycle, one of the activities is to create a guest folio. A guest folio is a record that contains all the financial transactions and charges made by a guest during their stay at a hotel. It is created before the guest arrives to ensure a smooth check-in process and to have a record of any charges that may occur during their stay. This helps the hotel keep track of the guest's expenses and provides a basis for billing at the end of their stay.

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  • 6. 

    Match the activity with the stage in the guest cycle: Arrival

    • A.

      Create a registration record

    • B.

      Create a guest history file

    • C.

      Create a guest folio

    • D.

      Monitor the house limit

    Correct Answer
    A. Create a registration record
    Explanation
    The activity of creating a registration record is typically done during the arrival stage of the guest cycle. This is when the guest first arrives at the hotel and their personal and reservation information is collected to create a record in the hotel's system. This record includes details such as the guest's name, contact information, arrival and departure dates, room preferences, and any special requests. This information is essential for the hotel to provide a smooth check-in process and personalized service to the guest throughout their stay.

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  • 7. 

    Match the activity with the stage in the guest cycle: Occupancy

    • A.

      Create a registration record

    • B.

      Create a guest history file

    • C.

      Create a guest folio

    • D.

      Monitor the house limit

    Correct Answer
    D. Monitor the house limit
    Explanation
    In the guest cycle, occupancy is the stage where the guest actually stays at the hotel. During this stage, one of the activities is to monitor the house limit. The house limit refers to the maximum number of guests that can be accommodated in the hotel at a given time. By monitoring the house limit, the hotel ensures that it does not exceed its capacity and maintains a comfortable and safe environment for all guests. This activity helps in managing the occupancy level and ensuring a smooth and efficient operation.

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  • 8. 

    Match the activity with the stage in the guest cycle: Departure

    • A.

      Create a registration record

    • B.

      Create a guest history file

    • C.

      Create a guest folio

    • D.

      Monitor the house limit

    Correct Answer
    B. Create a guest history file
    Explanation
    The correct answer is "Create a guest history file" because during the departure stage of the guest cycle, it is important to update and maintain the guest's history. This includes recording any preferences, special requests, or incidents that occurred during their stay. This information is valuable for future stays and helps in providing personalized service to the guest. Creating a guest history file ensures that the guest's information is stored and easily accessible for future reference.

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  • Current Version
  • Mar 22, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 08, 2008
    Quiz Created by
    Aoht
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