Test Your Knowledge About Stages In Guest Cycle! Quiz

8 Questions | By Aoht | Last updated: Mar 22, 2022 | Total Attempts: 7111

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Test Your Knowledge About Stages In Guest Cycle! Quiz - Quiz

The guest life cycle includes a certain process and formalities before checking into a hotel and maintaining a lifelong client relationship. If you’re new to hospitality or hotel industry, you may not have heard of this concept. The four basic stages in the Life Cycle is Pre-Arrival, Arrival, Occupancy and Check-out/Departure. This quiz has been developed to test your knowledge about the four stages in the Guest Cycle. So, let's try out the quiz. All the best!

Questions and Answers

1.

Which of the following front office activities are included in the arrival stage of the guest cycle?
- A.
  
  Reservation and pre-registration functions
- B.
  
  Reservation and registration functions
- C.
  
  Registration and rooming functions
- D.
  
  Rooming and guest services functions
2.

Which of the following is a primary front office concern during the occupancy stage of the guest cycle?
- A.
  
  Security
- B.
  
  Account settlement
- C.
  
  Room assignment
- D.
  
  Coordinating guest services
3.

The largest single charge on a guest account is normally for:
- A.
  
  The guestroom.
- B.
  
  Food and beverage service.
- C.
  
  Room service.
- D.
  
  Transportation.
4.

During what stage in the guest cycle does a front office desk agent post late charges?
- A.
  
  Pre-arrival
- B.
  
  Arrival
- C.
  
  Occupancy
- D.
  
  Departure
5.

Match the activity with the stage in the guest cycle: Pre-arrival
- A.
  
  Create a registration record
- B.
  
  Create a guest history file
- C.
  
  Create a guest folio
- D.
  
  Monitor the house limit
6.

Match the activity with the stage in the guest cycle: Arrival
- A.
  
  Create a registration record
- B.
  
  Create a guest history file
- C.
  
  Create a guest folio
- D.
  
  Monitor the house limit
7.

Match the activity with the stage in the guest cycle: Occupancy
- A.
  
  Create a registration record
- B.
  
  Create a guest history file
- C.
  
  Create a guest folio
- D.
  
  Monitor the house limit
8.

Match the activity with the stage in the guest cycle: Departure
- A.
  
  Create a registration record
- B.
  
  Create a guest history file
- C.
  
  Create a guest folio
- D.
  
  Monitor the house limit