Test Your Knowledge About Stages In Guest Cycle! Quiz
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The guest life cycle includes a certain process and formalities before checking into a hotel and maintaining a lifelong client relationship. If you’re new to hospitality or hotel industry, you may not have heard of this concept. The four basic stages in the Life Cycle is Pre-Arrival, Arrival, Occupancy and Check-out/Departure. This quiz has been developed to test your knowledge about the four stages in the Guest Cycle. So, let's try out the quiz. All the best!
- 1.Which of the following front office activities are included in the arrival stage of the guest cycle?
- A.
Reservation and pre-registration functions
- B.
Reservation and registration functions
- C.
Registration and rooming functions
- D.
Rooming and guest services functions
- 2.Which of the following is a primary front office concern during the occupancy stage of the guest cycle?
- A.
Security
- B.
Account settlement
- C.
Room assignment
- D.
Coordinating guest services
- 3.The largest single charge on a guest account is normally for:
- A.
The guestroom.
- B.
Food and beverage service.
- C.
Room service.
- D.
Transportation.
- 4.During what stage in the guest cycle does a front office desk agent post late charges?
- A.
Pre-arrival
- B.
Arrival
- C.
Occupancy
- D.
Departure
- 5.Match the activity with the stage in the guest cycle: Pre-arrival
- A.
Create a registration record
- B.
Create a guest history file
- C.
Create a guest folio
- D.
Monitor the house limit
- 6.Match the activity with the stage in the guest cycle: Arrival
- A.
Create a registration record
- B.
Create a guest history file
- C.
Create a guest folio
- D.
Monitor the house limit
- 7.Match the activity with the stage in the guest cycle: Occupancy
- A.
Create a registration record
- B.
Create a guest history file
- C.
Create a guest folio
- D.
Monitor the house limit
- 8.Match the activity with the stage in the guest cycle: Departure
- A.
Create a registration record
- B.
Create a guest history file
- C.
Create a guest folio
- D.
Monitor the house limit
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