The guest life cycle includes a certain process and formalities before checking into a hotel and maintaining a lifelong client relationship. If you’re new to hospitality or hotel industry, you may not have heard of this concept. The four basic stages in the Life Cycle is Pre-Arrival, Arrival, Occupancy and Check-out/Departure. This quiz has been developed to test your knowledge about the four stages in the Guest Cycle. So, let's try out the quiz. All the best!
Pre-arrival
Arrival
Occupancy
Departure
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Create a registration record
Create a guest history file
Create a guest folio
Monitor the house limit
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The guestroom.
Food and beverage service.
Room service.
Transportation.
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Create a registration record
Create a guest history file
Create a guest folio
Monitor the house limit
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Reservation and pre-registration functions
Reservation and registration functions
Registration and rooming functions
Rooming and guest services functions
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Security
Account settlement
Room assignment
Coordinating guest services
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Create a registration record
Create a guest history file
Create a guest folio
Monitor the house limit
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