Do You Really Know About Stages In The Guest Cycle?
7 Questions
| Total Attempts: 510
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Section 4. 1 - Quiz: Stages in the Guest Cycle
Questions and Answers
- 1.Which of the following front office activities are incluided in the arrival stage of the guest cycle?
- A.
Reservation and pre-registration functions
- B.
Reservation and registration functions
- C.
Registration and rooming functions
- D.
Rooming and guest services functions
- 2.The largest single charge on a guest account id normally for:
- A.
The guestroom
- B.
Food and beverage service
- C.
Room service
- D.
Transportation
- 3.During what stage in the gust cycle does a front office desk agent post late charges?
- A.
Pre-arrival
- B.
Arrival
- C.
Occupancy
- D.
Departure
- 4.Match the activity with the stage in the guest cycle Pre-arrival
- A.
Create a registration record
- B.
Create a guest history file
- C.
Create a guest folio
- D.
Monitor the house limit
- 5.Match the activity with the stage in the guest cycle Arrival
- A.
Create a registration record
- B.
Create a guest history file
- C.
Create a guest folio
- D.
Monitor the house limit
- 6.Match the activity with the stage in the guest cycle Occupancy
- A.
Create a registration record
- B.
Create a guest history file
- C.
Create a guest folio
- D.
Monitor the house limit
- 7.Match the activity with the stage in the guest cycle Departure
- A.
Create a registration record
- B.
Create a guest history file
- C.
Create a guest folio
- D.
Monitor the house limit
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