Do You Really Know About Stages In The Guest Cycle?

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Questions: 7 | Attempts: 1,048 | Updated: Mar 20, 2022

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Do You Really Know About Stages In The Guest Cycle? - Quiz

Section 4.1 - Quiz: Stages in the Guest Cycle

Questions and Answers

1.

Which of the following front office activities are incluided in the arrival stage of the guest cycle?
- A.
  
  Reservation and pre-registration functions
- B.
  
  Reservation and registration functions
- C.
  
  Registration and rooming functions
- D.
  
  Rooming and guest services functions
Correct Answer
C. Registration and rooming functions

Explanation
The arrival stage of the guest cycle involves activities that occur when a guest arrives at the hotel. Registration refers to the process of gathering guest information and assigning a room, while rooming refers to physically escorting the guest to their room and ensuring they are settled in comfortably. Both registration and rooming functions are included in the arrival stage of the guest cycle as they are essential for a smooth check-in process and ensuring guest satisfaction upon arrival.

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2.

The largest single charge on a guest account id normally for:
- A.
  
  The guestroom
- B.
  
  Food and beverage service
- C.
  
  Room service
- D.
  
  Transportation
Correct Answer
A. The guestroom

Explanation
The largest single charge on a guest account is normally for the guestroom. This is because the guestroom is typically the most expensive component of a guest's stay. It includes the cost of the room itself, as well as any additional charges such as taxes and fees. Food and beverage service, room service, and transportation may also incur charges, but they are usually smaller in comparison to the cost of the guestroom.

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3.

During what stage in the gust cycle does a front office desk agent post late charges?
- A.
  
  Pre-arrival
- B.
  
  Arrival
- C.
  
  Occupancy
- D.
  
  Departure
Correct Answer
D. Departure

Explanation
During the departure stage of the guest cycle, a front office desk agent may post late charges. This is because at this stage, guests are checking out of the hotel and settling their bills. If a guest has incurred any additional charges, such as late fees, they will be added to their final bill during the departure stage.

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4.

Match the activity with the stage in the guest cycle Pre-arrival
- A.
  
  Create a registration record
- B.
  
  Create a guest history file
- C.
  
  Create a guest folio
- D.
  
  Monitor the house limit
Correct Answer
A. Create a registration record

Explanation
In the pre-arrival stage of the guest cycle, one of the activities is to create a registration record. This involves collecting and recording the necessary information about the guest, such as their name, contact details, and any special requests or preferences they may have. This registration record is essential for the smooth check-in process and helps the hotel staff to provide personalized service to the guest during their stay. Creating a registration record also allows the hotel to keep track of the guest's information for future reference and helps in maintaining a guest database.

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5.

Match the activity with the stage in the guest cycle Arrival
- A.
  
  Create a registration record
- B.
  
  Create a guest history file
- C.
  
  Create a guest folio
- D.
  
  Monitor the house limit
Correct Answer
C. Create a guest folio

Explanation
During the arrival stage of the guest cycle, one of the activities is to create a guest folio. A guest folio is a record that contains all the financial transactions and charges made by the guest during their stay. It is used to keep track of the guest's expenses and to generate the final bill upon check-out. Creating a guest folio at the arrival stage ensures that all the charges and payments are properly recorded and can be easily accessed and updated throughout the guest's stay.

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6.

Match the activity with the stage in the guest cycle Occupancy
- A.
  
  Create a registration record
- B.
  
  Create a guest history file
- C.
  
  Create a guest folio
- D.
  
  Monitor the house limit
Correct Answer
D. Monitor the house limit

Explanation
The correct answer is "Monitor the house limit" because this activity is typically associated with the stage of occupancy in the guest cycle. During the occupancy stage, it is important for the hotel to monitor the house limit, which refers to the maximum number of guests or rooms that can be occupied at a given time. This helps ensure that the hotel does not exceed its capacity and helps manage the availability of rooms for other guests.

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7.

Match the activity with the stage in the guest cycle Departure
- A.
  
  Create a registration record
- B.
  
  Create a guest history file
- C.
  
  Create a guest folio
- D.
  
  Monitor the house limit
Correct Answer
B. Create a guest history file

Explanation
The correct answer is "Create a guest history file" because during the departure stage of the guest cycle, the hotel staff creates a guest history file which includes information about the guest's preferences, previous stays, special requests, etc. This information is useful for future stays and helps in providing personalized service to the guest. The other activities mentioned, such as creating a registration record, creating a guest folio, and monitoring the house limit, are typically done during the check-in or stay stages of the guest cycle.

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Do You Really Know About Stages In The Guest Cycle?

Which of the following front office activities are incluided in the arrival stage of the guest cycle?

The largest single charge on a guest account id normally for:

During what stage in the gust cycle does a front office desk agent post late charges?

Match the activity with the stage in the guest cycle Pre-arrival

Match the activity with the stage in the guest cycle Arrival

Match the activity with the stage in the guest cycle Occupancy

Match the activity with the stage in the guest cycle Departure