Do You Really Know About Stages In The Guest Cycle?

7 Questions | Total Attempts: 510

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Do You Really Know About Stages In The Guest Cycle?

Section 4. 1 - Quiz: Stages in the Guest Cycle


Questions and Answers
  • 1. 
    Which of the following front office activities are incluided in the arrival stage of the guest cycle?
    • A. 

      Reservation and pre-registration functions

    • B. 

      Reservation and registration functions

    • C. 

      Registration and rooming functions

    • D. 

      Rooming and guest services functions

  • 2. 
    The largest single charge on a guest account id normally for:
    • A. 

      The guestroom

    • B. 

      Food and beverage service

    • C. 

      Room service

    • D. 

      Transportation

  • 3. 
    During what stage in the gust cycle does a front office desk agent post late charges?
    • A. 

      Pre-arrival

    • B. 

      Arrival

    • C. 

      Occupancy

    • D. 

      Departure

  • 4. 
    Match the activity with the stage in the guest cycle Pre-arrival
    • A. 

      Create a registration record

    • B. 

      Create a guest history file

    • C. 

      Create a guest folio

    • D. 

      Monitor the house limit

  • 5. 
    Match the activity with the stage in the guest cycle Arrival
    • A. 

      Create a registration record

    • B. 

      Create a guest history file

    • C. 

      Create a guest folio

    • D. 

      Monitor the house limit

  • 6. 
    Match the activity with the stage in the guest cycle Occupancy
    • A. 

      Create a registration record

    • B. 

      Create a guest history file

    • C. 

      Create a guest folio

    • D. 

      Monitor the house limit

  • 7. 
    Match the activity with the stage in the guest cycle Departure
    • A. 

      Create a registration record

    • B. 

      Create a guest history file

    • C. 

      Create a guest folio

    • D. 

      Monitor the house limit