Section 8.1—quiz: Overview Of Check-out

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  • 1/10 Questions

    A guest account is considered zeroed out when the guest pays in full on an account.

    • True
    • False
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About This Quiz

This quiz covers essential aspects of the check-out and settlement process in hospitality, focusing on functions, procedures, and guest interactions during check-out.

Guest Services Quizzes & Trivia

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  • 2. 

    Front desk agents should check for safe deposit boxes and in-room safe keys during check-out.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Front desk agents should check for safe deposit boxes and in-room safe keys during check-out to ensure that guests have returned them before leaving. This is important for security reasons and to avoid any potential loss or theft of valuable items. By confirming the return of these keys, the hotel can maintain the safety and security of its guests and their belongings. Therefore, the statement is true.

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  • 3. 

    In most instances, the information needed for a guest history record can be gathered from:

    • The guest’s registration card and folio.

    • Questionnaire sent to past guests.

    • The front desk agent’s observations at check-out.

    • The front office log book and relevant group resumes.

    Correct Answer
    A. The guest’s registration card and folio.
    Explanation
    The correct answer is the guest's registration card and folio. This is because the registration card contains important information about the guest, such as their name, contact details, and preferences. The folio, on the other hand, includes details about the guest's stay, such as check-in and check-out dates, room charges, and any additional services availed. By referring to these documents, hotel staff can gather all the necessary information to create and update a guest history record.

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  • 4. 

    When a guest checks out and settles his or her account, the room’s status changes from occupied to:

    • Stayover.

    • Due out.

    • Ready for sale.

    • On-change.

    Correct Answer
    A. On-change.
    Explanation
    When a guest checks out and settles their account, the room's status changes from occupied to "on-change." This means that the room is now undergoing a transition or change in status, possibly for cleaning or maintenance purposes, before it can be made available for sale again. The term "on-change" indicates that the room is no longer occupied but is in the process of being prepared for the next guest.

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  • 5. 

    At registration, Mr. Virgo used his credit card to establish credit with the hotel. At check-out, Mr. Virgo can settle his account by:

    • Credit or debit card.

    • Cash.

    • Approved direct billing.

    • All of the above.

    Correct Answer
    A. All of the above.
    Explanation
    The correct answer is "all of the above" because Mr. Virgo can settle his account at check-out using any of the mentioned methods. He can choose to pay with his credit or debit card, use cash, or opt for approved direct billing. This gives him the flexibility to choose the payment method that is most convenient for him.

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  • 6. 

    When a guest checks out, the front desk agent changes the room status from occupied to vacant and clean.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because when a guest checks out, the room status is changed from occupied to vacant, but not necessarily clean. The cleaning of the room is usually done by the housekeeping department after the guest checks out.

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  • 7. 

    Which of the following is an important function of the check-out and settlement process?

    • Contacting all revenue centers for final posting information

    • Updating room status information

    • Verifying information captured at registration

    • Resolving guest complaints

    Correct Answer
    A. Updating room status information
    Explanation
    The check-out and settlement process involves updating the room status information. This is an important function because it allows the hotel staff to keep track of which rooms are available for new guests and which ones need to be cleaned and prepared for the next guest. By updating the room status information, the hotel can ensure efficient operations and provide accurate information to guests and staff.

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  • 8. 

    All of the following are functions performed during the check-out and settlement process except:

    • Verifying information captured at registration.

    • Updating room status information.

    • Creating guest history records.

    • Resolving outstanding guest account balances.

    Correct Answer
    A. Verifying information captured at registration.
    Explanation
    During the check-out and settlement process, several functions are performed to ensure a smooth and accurate transition. These include updating room status information to mark the room as vacant, creating guest history records to maintain a record of the guest's stay, and resolving outstanding guest account balances by settling any remaining payments. However, verifying information captured at registration is not typically a part of the check-out and settlement process as it is usually done during the registration process itself.

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  • 9. 

    The front desk agent should ask a guest how they intend to settle the account only if it was not specified during the registration process.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The front desk agent does not need to ask a guest how they intend to settle the account if it was already specified during the registration process. This means that the statement is false.

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  • 10. 

    An individual guest history file within the records normally contains personal and transactional information relevant to the guest’s stay.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    An individual guest history file within the records may contain personal and transactional information relevant to the guest's stay, but it is not always the case. The statement does not specify that every guest history file contains this information, so it cannot be assumed to be true for all cases. Therefore, the correct answer is False.

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Quiz Review Timeline (Updated): Mar 22, 2022 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 22, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • Nov 28, 2007
    Quiz Created by
    Aoht
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