Section 8.1—quiz: Overview Of Check-out
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Which of the following is an important function of the check-out and settlement process?
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Contacting all revenue centers for final posting information
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Updating room status information
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Verifying information captured at registration
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Resolving guest complaints
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This quiz covers essential aspects of the check-out and settlement process in hospitality, focusing on functions, procedures, and guest interactions during check-out.
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- 2.
All of the following are functions performed during the check-out and settlement process except:
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Verifying information captured at registration.
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Updating room status information.
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Creating guest history records.
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Resolving outstanding guest account balances.
Correct Answer
A. Verifying information captured at registration.Explanation
During the check-out and settlement process, several functions are performed to ensure a smooth and accurate transition. These include updating room status information to mark the room as vacant, creating guest history records to maintain a record of the guest's stay, and resolving outstanding guest account balances by settling any remaining payments. However, verifying information captured at registration is not typically a part of the check-out and settlement process as it is usually done during the registration process itself.Rate this question:
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- 3.
When a guest checks out and settles his or her account, the room’s status changes from occupied to:
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Stayover.
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Due out.
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Ready for sale.
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On-change.
Correct Answer
A. On-change.Explanation
When a guest checks out and settles their account, the room's status changes from occupied to "on-change." This means that the room is now undergoing a transition or change in status, possibly for cleaning or maintenance purposes, before it can be made available for sale again. The term "on-change" indicates that the room is no longer occupied but is in the process of being prepared for the next guest.Rate this question:
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- 4.
In most instances, the information needed for a guest history record can be gathered from:
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The guest’s registration card and folio.
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Questionnaire sent to past guests.
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The front desk agent’s observations at check-out.
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The front office log book and relevant group resumes.
Correct Answer
A. The guest’s registration card and folio.Explanation
The correct answer is the guest's registration card and folio. This is because the registration card contains important information about the guest, such as their name, contact details, and preferences. The folio, on the other hand, includes details about the guest's stay, such as check-in and check-out dates, room charges, and any additional services availed. By referring to these documents, hotel staff can gather all the necessary information to create and update a guest history record.Rate this question:
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- 5.
At registration, Mr. Virgo used his credit card to establish credit with the hotel. At check-out, Mr. Virgo can settle his account by:
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Credit or debit card.
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Cash.
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Approved direct billing.
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All of the above.
Correct Answer
A. All of the above.Explanation
The correct answer is "all of the above" because Mr. Virgo can settle his account at check-out using any of the mentioned methods. He can choose to pay with his credit or debit card, use cash, or opt for approved direct billing. This gives him the flexibility to choose the payment method that is most convenient for him.Rate this question:
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- 6.
An individual guest history file within the records normally contains personal and transactional information relevant to the guest’s stay.
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True
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False
Correct Answer
A. FalseExplanation
An individual guest history file within the records may contain personal and transactional information relevant to the guest's stay, but it is not always the case. The statement does not specify that every guest history file contains this information, so it cannot be assumed to be true for all cases. Therefore, the correct answer is False.Rate this question:
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- 7.
When a guest checks out, the front desk agent changes the room status from occupied to vacant and clean.
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True
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False
Correct Answer
A. FalseExplanation
The statement is false because when a guest checks out, the room status is changed from occupied to vacant, but not necessarily clean. The cleaning of the room is usually done by the housekeeping department after the guest checks out.Rate this question:
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- 8.
A guest account is considered zeroed out when the guest pays in full on an account.
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True
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False
Correct Answer
A. TrueExplanation
When a guest pays in full on an account, it means that they have cleared all the outstanding balance and there is no remaining amount due. Therefore, the account is considered "zeroed out". This implies that the guest has fully settled their financial obligations and there are no pending payments or outstanding debts on their account. Hence, the statement "A guest account is considered zeroed out when the guest pays in full on an account" is true.Rate this question:
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- 9.
The front desk agent should ask a guest how they intend to settle the account only if it was not specified during the registration process.
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True
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False
Correct Answer
A. FalseExplanation
The front desk agent does not need to ask a guest how they intend to settle the account if it was already specified during the registration process. This means that the statement is false.Rate this question:
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- 10.
Front desk agents should check for safe deposit boxes and in-room safe keys during check-out.
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True
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False
Correct Answer
A. TrueExplanation
Front desk agents should check for safe deposit boxes and in-room safe keys during check-out to ensure that guests have returned them before leaving. This is important for security reasons and to avoid any potential loss or theft of valuable items. By confirming the return of these keys, the hotel can maintain the safety and security of its guests and their belongings. Therefore, the statement is true.Rate this question:
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Current Version
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Mar 22, 2022Quiz Edited by
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Nov 28, 2007Quiz Created by
Aoht
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