Section 8.1—quiz: Overview Of Check-out
10 Questions
| Total Attempts: 543
Section 8. 1—Quiz: Overview of Check-Out
Questions and Answers
- 1.Which of the following is an important function of the check-out and settlement process?
- A.
Contacting all revenue centers for final posting information
- B.
Updating room status information
- C.
Verifying information captured at registration
- D.
Resolving guest complaints
- 2.All of the following are functions performed during the check-out and settlement process except:
- A.
Verifying information captured at registration.
- B.
Updating room status information.
- C.
Creating guest history records.
- D.
Resolving outstanding guest account balances.
- 3.When a guest checks out and settles his or her account, the room’s status changes from occupied to:
- A.
Stayover.
- B.
Due out.
- C.
Ready for sale.
- D.
On-change.
- 4.In most instances, the information needed for a guest history record can be gathered from:
- A.
The guest’s registration card and folio.
- B.
Questionnaire sent to past guests.
- C.
The front desk agent’s observations at check-out.
- D.
The front office log book and relevant group resumes.
- 5.At registration, Mr. Virgo used his credit card to establish credit with the hotel. At check-out, Mr. Virgo can settle his account by:
- A.
Credit or debit card.
- B.
Cash.
- C.
Approved direct billing.
- D.
All of the above.
- 6.An individual guest history file within the records normally contains personal and transactional information relevant to the guest’s stay.
- A.
True
- B.
False
- 7.When a guest checks out, the front desk agent changes the room status from occupied to vacant and clean.
- A.
True
- B.
False
- 8.A guest account is considered zeroed out when the guest pays in full on an account.
- A.
True
- B.
False
- 9.The front desk agent should ask a guest how they intend to settle the account only if it was not specified during the registration process.
- A.
True
- B.
False
- 10.Front desk agents should check for safe deposit boxes and in-room safe keys during check-out.
- A.
True
- B.
False
Section 8.1—Quiz: Overview of Check-Out
Questions: 10 | Attempts: 540 | Last updated: Jul 30, 2011
-
Sample QuestionWhich of the following is an important function of the check-out and settlement process?
While checking in and out, there are questions that the receptionist checking you in will ask. During check out, there are things that must be done. See how well have you mastered the checkout service below.
Questions: 6 | Attempts: 311 | Last updated: Feb 7, 2018
-
Sample QuestionWhy is it important to enforce check-out time?
An effective braking system and driver ability behind the wheel are most important to ensure swift and safe braking. Once has to ensure that their breaks are working before they hit the road. Take this quiz on breaks and...
Questions: 100 | Attempts: 2140 | Last updated: Jul 17, 2020
-
Sample QuestionOnce all of the lug nuts have been torqued, go around them again, this time in a _______________ to ensure that you did not miss any in the previous pattern.
Which U.S. City Is Suitable for Your Personality Type? Quiz!
Which U.S. City Is Suitable for Your Personality Type? Quiz!
What Dog Breed Does Your Personality Match With Quiz
What Dog Breed Does Your Personality Match With Quiz
Back to top