Section 8.1—quiz: Overview Of Check-out

10 Questions | Total Attempts: 408

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Section 8.1—quiz: Overview Of Check-out

Section 8. 1—Quiz: Overview of Check-Out


Questions and Answers
  • 1. 
    Which of the following is an important function of the check-out and settlement process?
    • A. 

      Contacting all revenue centers for final posting information

    • B. 

      Updating room status information

    • C. 

      Verifying information captured at registration

    • D. 

      Resolving guest complaints

  • 2. 
    All of the following are functions performed during the check-out and settlement process except:
    • A. 

      Verifying information captured at registration.

    • B. 

      Updating room status information.

    • C. 

      Creating guest history records.

    • D. 

      Resolving outstanding guest account balances.

  • 3. 
    When a guest checks out and settles his or her account, the room’s status changes from occupied to:
    • A. 

      Stayover.

    • B. 

      Due out.

    • C. 

      Ready for sale.

    • D. 

      On-change.

  • 4. 
    In most instances, the information needed for a guest history record can be gathered from:
    • A. 

      The guest’s registration card and folio.

    • B. 

      Questionnaire sent to past guests.

    • C. 

      The front desk agent’s observations at check-out.

    • D. 

      The front office log book and relevant group resumes.

  • 5. 
    At registration, Mr. Virgo used his credit card to establish credit with the hotel. At check-out, Mr. Virgo can settle his account by:
    • A. 

      Credit or debit card.

    • B. 

      Cash.

    • C. 

      Approved direct billing.

    • D. 

      All of the above.

  • 6. 
    An individual guest history file within the records normally contains personal and transactional information relevant to the guest’s stay.
    • A. 

      True

    • B. 

      False

  • 7. 
    When a guest checks out, the front desk agent changes the room status from occupied to vacant and clean.
    • A. 

      True

    • B. 

      False

  • 8. 
    A guest account is considered zeroed out when the guest pays in full on an account.
    • A. 

      True

    • B. 

      False

  • 9. 
    The front desk agent should ask a guest how they intend to settle the account only if it was not specified during the registration process.
    • A. 

      True

    • B. 

      False

  • 10. 
    Front desk agents should check for safe deposit boxes and in-room safe keys during check-out.
    • A. 

      True

    • B. 

      False