Section 8.1—quiz: Overview Of Check-out
10 Questions
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Section 8. 1—Quiz: Overview of Check-Out
Questions and Answers
- 1.Which of the following is an important function of the check-out and settlement process?
- A.
Contacting all revenue centers for final posting information
- B.
Updating room status information
- C.
Verifying information captured at registration
- D.
Resolving guest complaints
- 2.All of the following are functions performed during the check-out and settlement process except:
- A.
Verifying information captured at registration.
- B.
Updating room status information.
- C.
Creating guest history records.
- D.
Resolving outstanding guest account balances.
- 3.When a guest checks out and settles his or her account, the room’s status changes from occupied to:
- A.
Stayover.
- B.
Due out.
- C.
Ready for sale.
- D.
On-change.
- 4.In most instances, the information needed for a guest history record can be gathered from:
- A.
The guest’s registration card and folio.
- B.
Questionnaire sent to past guests.
- C.
The front desk agent’s observations at check-out.
- D.
The front office log book and relevant group resumes.
- 5.At registration, Mr. Virgo used his credit card to establish credit with the hotel. At check-out, Mr. Virgo can settle his account by:
- A.
Credit or debit card.
- B.
Cash.
- C.
Approved direct billing.
- D.
All of the above.
- 6.An individual guest history file within the records normally contains personal and transactional information relevant to the guest’s stay.
- A.
True
- B.
False
- 7.When a guest checks out, the front desk agent changes the room status from occupied to vacant and clean.
- A.
True
- B.
False
- 8.A guest account is considered zeroed out when the guest pays in full on an account.
- A.
True
- B.
False
- 9.The front desk agent should ask a guest how they intend to settle the account only if it was not specified during the registration process.
- A.
True
- B.
False
- 10.Front desk agents should check for safe deposit boxes and in-room safe keys during check-out.
- A.
True
- B.
False
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