Types Of Account Settlement: Quiz!

8 Questions | Total Attempts: 339

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Types Of Account Settlement: Quiz!

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Questions and Answers
  • 1. 
    The responsibility for collecting a direct billing lies with:
    • A. 

      The credit or debit card company.

    • B. 

      The bank.

    • C. 

      The hotel.

    • D. 

      The collection agency.

  • 2. 
    All of the following settlement methods transfer a guest’s account balance from the guest ledger to the city ledger except:
    • A. 

      Cash payment in full.

    • B. 

      Credit card payment.

    • C. 

      Direct billing.

    • D. 

      Combined settlement methods

  • 3. 
    Check-out procedures require guests to sign a voucher or folio for all of the following settlement methods except:
    • A. 

      Cash payment in full.

    • B. 

      Credit card payment.

    • C. 

      Direct billing.

    • D. 

      Combined settlement methods.

  • 4. 
    Under which settlement method do guests need to convert their foreign currency before paying?
    • A. 

      Cash payment in full

    • B. 

      Credit or debit card payment

    • C. 

      Direct billing

    • D. 

      All of the above

  • 5. 
    Name the four types of account settlement.
    • A. 

      Cash payment, credit card, direct folding, combined settlement method

    • B. 

      Debit Card, credit card, direct billing, combined settlement method

    • C. 

      Cash payment, credit card, direct billing, combined card method

    • D. 

      Cash payment, credit card, direct billing, combined settlement method

  • 6. 
    What should a front desk agent do with the credit card voucher of a guest who settles in cash?
    • A. 

      The front desk agent should destroy the credit card voucher.

    • B. 

      Give it back.

    • C. 

      Explain to the customer and keep it.

  • 7. 
    To what ledger or account does the account balance go when a guest settles with a credit card?
    • A. 

      It doesn't go to one.

    • B. 

      Credit card account in the city or nonguest ledger

    • C. 

      It goes straight to the hotel managager to get checked before anything else.

  • 8. 
    Why might a guest use more than one settlement method to settle his or her account?
    • A. 

      The guest may be traveling on business and charge business expenses to a direct bill account and pay for personal expenses with a credit card or cash. Or the guest may not have enough credit available to pay for the entire bill and therefore pay some with a credit card and the rest with cash.

    • B. 

      Because the guest might be trying to even out his/her's card.

    • C. 

      The guest isn't allowed to do so.