Types Of Account Settlement: Quiz!
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- 1.The responsibility for collecting a direct billing lies with:
- A.
The credit or debit card company.
- B.
The bank.
- C.
The hotel.
- D.
The collection agency.
- 2.All of the following settlement methods transfer a guest’s account balance from the guest ledger to the city ledger except:
- A.
Cash payment in full.
- B.
Credit card payment.
- C.
Direct billing.
- D.
Combined settlement methods
- 3.Check-out procedures require guests to sign a voucher or folio for all of the following settlement methods except:
- A.
Cash payment in full.
- B.
Credit card payment.
- C.
Direct billing.
- D.
Combined settlement methods.
- 4.Under which settlement method do guests need to convert their foreign currency before paying?
- A.
Cash payment in full
- B.
Credit or debit card payment
- C.
Direct billing
- D.
All of the above
- 5.Name the four types of account settlement.
- A.
Cash payment, credit card, direct folding, combined settlement method
- B.
Debit Card, credit card, direct billing, combined settlement method
- C.
Cash payment, credit card, direct billing, combined card method
- D.
Cash payment, credit card, direct billing, combined settlement method
- 6.What should a front desk agent do with the credit card voucher of a guest who settles in cash?
- A.
The front desk agent should destroy the credit card voucher.
- B.
Give it back.
- C.
Explain to the customer and keep it.
- 7.To what ledger or account does the account balance go when a guest settles with a credit card?
- A.
It doesn't go to one.
- B.
Credit card account in the city or nonguest ledger
- C.
It goes straight to the hotel managager to get checked before anything else.
- 8.Why might a guest use more than one settlement method to settle his or her account?
- A.
The guest may be traveling on business and charge business expenses to a direct bill account and pay for personal expenses with a credit card or cash. Or the guest may not have enough credit available to pay for the entire bill and therefore pay some with a credit card and the rest with cash.
- B.
Because the guest might be trying to even out his/her's card.
- C.
The guest isn't allowed to do so.