Hotel: Trivia Quiz On Guest Registration Process!

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Hotel: Trivia Quiz On Guest Registration Process! - Quiz

Do you want to test your knowledge when it comes to hotel guest registration process? The quiz below is perfect for that, and not only do you get to know the procedures you get to follow before the client gets to check in to their room. Give it a try and get to see just how high you will score.


Questions and Answers
  • 1. 

    Which of the following is issued by credit card companies to validate a guest’s credit card?

    • A.

      Status code

    • B.

      Denial code

    • C.

      Transaction code

    • D.

      Authorization code

    Correct Answer
    D. Authorization code
    Explanation
    An authorization code is issued by credit card companies to validate a guest's credit card. This code is generated after the credit card information is verified and the transaction is approved. It serves as a confirmation that the credit card is valid and can be used for the transaction. The authorization code is typically required during the payment process to ensure the cardholder's funds are available and to protect against fraudulent activities.

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  • 2. 

    All of the following are methods of payment accepted by most hotels except:

    • A.

      A cashier’s check.

    • B.

      A two-party check.

    • C.

      A money order

    • D.

      A traveler’s check.

    Correct Answer
    B. A two-party check.
    Explanation
    Most hotels accept various methods of payment, including cashier's checks, money orders, and traveler's checks. However, a two-party check is not typically accepted by most hotels. A two-party check is a check that is made out to two individuals, requiring both parties to endorse it. Hotels usually prefer more secure and widely accepted forms of payment, which is why a two-party check is not included among the accepted methods.

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  • 3. 

    What status do cash-paying guests who are not authorized to have charge purchases posted to their guestroom accounts have?

    • A.

      No-post status

    • B.

      Occupied status

    • C.

      Cash-only status

    • D.

      None of the above

    Correct Answer
    A. No-post status
    Explanation
    Cash-paying guests who are not authorized to have charge purchases posted to their guestroom accounts have a "no-post status." This means that they are not allowed to make any charges to their room and must pay for all services and purchases in cash. This status is typically used to prevent any unauthorized charges or to accommodate guests who prefer to pay for everything in cash.

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  • 4. 

    All of the following are legitimate reasons to evict guests, except:

    • A.

      Guest violates hotel regulations.

    • B.

      Guest fails to pay the hotel bill.

    • C.

      Guest extends stay beyond original reservations in a sellout situation.

    • D.

      Guest contracts a contagious disease.

    Correct Answer
    C. Guest extends stay beyond original reservations in a sellout situation.
    Explanation
    The correct answer is "Guest extends stay beyond original reservations in a sellout situation." This is because in a sellout situation, the hotel is fully booked and there are no available rooms for the guest to extend their stay. The other options are legitimate reasons for eviction as violating hotel regulations, failing to pay the bill, and contracting a contagious disease can all pose risks or disruption to the hotel and its other guests.

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  • 5. 

    List at least three steps that front desk agents should follow when accepting checks.

    • A.

      Checking new account, check the routing code, Identify I.D

    • B.

      Discuss the matter with the guest in private. Use care when describing the guest's unauthorized transaction. Offer the use of a telephone to help resolve the matter with a credit card company representative. Allow the guest a chance to provide an alternate, acceptable means of payment.

    • C.

      Explain the hotel's check cashing policy. Remain friendly and cooperative. Discuss alternative methods of payment with the guest. If local banks are open, direct the guest to a nearby branch or extend the use of a telephone. Provide directions.

    • D.

      Explain the hotel's check cashing policy. Remain friendly and cooperative. Discuss alternative methods of payment with the guest. If Local banks are open, direct the guest to a nearby branch, or extend the use of a telephone. Provide directions to the nearest ATM.

    Correct Answer
    A. Checking new account, check the routing code, Identify I.D
    Explanation
    The correct answer is checking new account, check the routing code, and identify I.D. These steps are important when accepting checks to ensure that the account is valid, the routing code matches the bank, and the guest's identification is verified. By following these steps, front desk agents can minimize the risk of accepting fraudulent checks and ensure a smooth transaction process.

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  • 6. 

    What are some signs that a credit card may be invalid?

    • A.

      Checking new account, check the routing code, Identify I.D

    • B.

      A credit card may be tampered with, or the signature on the card doesn't match the one on the hotel registration card. the card may be expired.

    • C.

      Explain the hotel's check cashing policy. Remain friendly and cooperative. Discuss alternative methods of payment with the guest. If Local banks are open, direct the guest to a nearby branch, or extend the use of a telephone. Provide directions to the nearest ATM.

    • D.

      Discuss the matter with the guest in private. Use care when describing the guest's unauthorized transaction. Offer the use of a telephone to help resolve the matter with a credit card company representative. Allow the guest a chance to provide an alternate, acceptable means of payment.

    Correct Answer
    B. A credit card may be tampered with, or the signature on the card doesn't match the one on the hotel registration card. the card may be expired.
    Explanation
    The given explanation states that a credit card may be invalid if it has been tampered with or if the signature on the card does not match the one on the hotel registration card. Additionally, the card may be expired. These signs indicate that the credit card may not be valid for use and alternative methods of payment should be discussed with the guest.

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  • 7. 

    How can a front desk agent resolve credit problems with a credit card?

    • A.

      Discuss the matter with the guest in private. Use care when describing the guest's unauthorized transaction. Offer the use of a telephone to help resolve the matter with a credit card company representative. Allow the guest a chance to provide an alternate, acceptable means of payment.

    • B.

      Never announce the room number whne handling a key to the guest. Discreetly explain how to interpret the code if there is one on the key.

    • C.

      Explain the hotel's check cashing policy. Remain friendly and cooperative. Discuss alternative methods of payment with the guest. If Local banks are open, direct the guest to a nearby branch, or extend the use of a telephone. Provide directions to the nearest ATM.

    • D.

      Checking new account, check the routing code, Identify I.D

    Correct Answer
    A. Discuss the matter with the guest in private. Use care when describing the guest's unauthorized transaction. Offer the use of a telephone to help resolve the matter with a credit card company representative. Allow the guest a chance to provide an alternate, acceptable means of payment.
    Explanation
    The front desk agent can resolve credit problems with a credit card by discussing the matter with the guest in private, using care when describing the guest's unauthorized transaction, offering the use of a telephone to help resolve the matter with a credit card company representative, and allowing the guest a chance to provide an alternate, acceptable means of payment. This approach ensures privacy, provides assistance in contacting the credit card company, and gives the guest an opportunity to find a suitable solution for payment.

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  • 8. 

    How can a front desk agent resolve credit problems with a personal check?

    • A.

      Never announce the room number whne handleing a key to the guest. Discreetly explain how to interpret the code if there is one on the key.

    • B.

      Checking new account, check the routing code, Identify I.D

    • C.

      Explain the hotel's check cashing policy. Remain friendly and cooperative. Discuss alternative methods of payment with the guest. If Local banks are open, direct the guest to a nearby branch, or extend the use of a telephone. Provide directions to the nearest ATM.

    • D.

      Discuss the matter with the guest in private. Use care when describing the guest's unauthorized transaction. Offer the use of a telephone to help resolve the matter with a credit card company representative. Allow the guest a chance to provide an alternate, acceptable means of payment.

    Correct Answer
    C. Explain the hotel's check cashing policy. Remain friendly and cooperative. Discuss alternative methods of payment with the guest. If Local banks are open, direct the guest to a nearby branch, or extend the use of a telephone. Provide directions to the nearest ATM.
    Explanation
    The correct answer suggests that the front desk agent should explain the hotel's check cashing policy to the guest. By remaining friendly and cooperative, the agent can discuss alternative methods of payment with the guest. If local banks are open, the agent can direct the guest to a nearby branch or offer the use of a telephone. Additionally, providing directions to the nearest ATM can help the guest resolve their credit problems with a personal check.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 20, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • Nov 28, 2007
    Quiz Created by
    Aoht

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